6/10 Satisfaisant
Lynne C.
13 mai 2024
Les points forts : Propreté
Great view and location
This unit has a fantastic view and is in a great location. Being on the top floor is great, and the kitchen has most necessities. Some small storage containers would be nice.
The lanai furniture is rusty. The large ottoman is definitely broken, as was reviewed previously. I fell hard into the center, as the springs are shot! The response to the other person was that a manager looked at it and it was fine - the manager needs to sit on it.
The outdated metal, small, unadjustable sand chairs should be replaced with the more current Tommy Bahamas like almost all other places have, they were very uncomfortable. The lanai screen door is broken, Vacasa knows about this but it won't be fixed until August, which didn't help us during our April stay. The dishwasher was broken, we were informed about this before our arrival. We were compensated for that. There was a lot of contact with Vacasa regarding 3 issues, and I received some calls from them from private numbers. That left us feeling uneasy. Each call included requests to have service people enter if we weren't there, which we agreed to. There was no follow-up contact as to whether they actually came out and fixed anything, except for the nice technician who came out for the AC the 1st morning while we were there.The lack of clear communication from Vacasa, and amongst their employees left us feeling uncomfortable during our stay. We never knew if someone had entered while we were out or not, as nothing had changed.
Lynne C.
Séjour de 6 nuits en avril 2024