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Avis sur Megasaray Westbeach Antalya

5 out of 5
Megasaray Westbeach Antalya
Gursu Mah., Akdeniz Blv. 192, Konyaalti, Antalya

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 220 avis sur 343." "
Note des voyageurs de 8 (Bien), d’après 82 avis sur 343." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 343." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 343." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 343." "

9,0/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

NIANGANE

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Aida Karsli le 29 févr. 2024
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsGuest Relations ManagerAida Karsli

10/10 Excellent

Vedat

Séjour de 6 nuits en décembre 2023
Réponse de Aida Karsli le 9 janv. 2024
Değerli Misafirimiz Vedat Bey;Değerlendirme için teşekkür ederiz.Umuyoruz Megasaray West Beach otelimizi en yakın zamanda ziyaret edersiniz.SaygılarımlaAida Karslı Misafir İlişkileri Müdürü

10/10 Excellent

Samade

Séjour de 2 nuits en décembre 2023
Réponse de Aida Karsli le 1 janv. 2024
Dear Guest;We would like to thank you for the point.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

10/10 Excellent

Johan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cet Hôtel mérite largement ses 5 étoiles. Nous y retournerons certainement. Le personnel est parfait, le restaurant est exceptionnel. Concernant la propreté, tout était parfait. Le all-in est véritable ! Un hôtel à recommander !
Séjour de 7 nuits en novembre 2023
Réponse de Aida Karsli le 7 déc. 2023
Dear Guest;We would love to thank you for your comment. We would like to mention that this nice comment is very motivated us.Make sure that your comment is shared with management and staffs.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

4/10 Médiocre

Maxime

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Hôtel ok, service de réception horrible
Hôtel satisfaisant, chambre grande et confortable, salle de bain fatiguée et pas très propre. Service de restaurant et lobby bar très bien, nourriture bonne et variée, cocktails très bons aussi. On a eu un incident à la réception de l’hôtel avec l’employé qui s’appelle Ibrahim, très irrespectueux, pas professionnel et arrogant, et quand on a fait une remarque aux plusieurs managers qu’on était obligé de passer par;))) ils nous ont dit que ce n’est pas vrai, et que tout est de notre faute;(( donc absolument inutiles. Impossible de prouver quoi que ce soit, faites très attention à leur accueil et hospitalité soit disant ;( Ça a un peu gâché notre impression de l’hôtel et du pays en général. Be aware about rude and non professional attitude of Ibrahim at the reception. Not honest and arrogant man;( and the managers are not here for to manage but to get to loose your time Служащий Ibrahim на ресепшен очень груб и непрофессионален, будьте внимательны он не говорит по русски пока вы не оплатите номер;( странный расистский подход, в общем неприятный осадок от таких лжеработников, тем более в туристической сфере. К клиентам надо относиться доброжелательно и стараться помочь, это ваша работа. В общем отель неплохой, если у вас не возникнет проблем, а если возникнут даже и не пытайтесь добиться правды, все лжеменеджеры к которым вас посылают здесь только для того, чтобы вас отвадить. В общем удачи, если едете в этот отель.
Séjour de 1 nuit en octobre 2023
Réponse de Aida Karsli le 28 oct. 2023
Dear Guest,Thank you for bringing the assessment to our attention. As a result of the interview I held with the team members about the negative experience you have had, we would like to inform you that the necessary measures have been taken to prevent the same situation from occurring again in the future. We would like to thank you once again for the time you have taken to express your thoughts, and we would like to state that your feedback is extremely valuable in terms of the development of our work to continuously improve the quality of our services.Best RegardsGuest Relations ManagerAida Karsli

10/10 Excellent

Nathalie

Séjour de 3 nuits en octobre 2023
Réponse de Aida Karsli le 25 oct. 2023
Dear Guest;We would like to thank you for the point.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

8/10 Bien

Eric

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Avis tardif mais je suis très satisfait de cet hôtel sur beaucoup de points Personnel accueillant
Réponse de Aida Karsli le 28 sept. 2023
Dear Guest;We would like to thank you for the point.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

8/10 Bien

Mouyassar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hhhh
Séjour de 4 nuits en août 2023
Réponse de Aida Karsli le 9 août 2023
Dear Guest;We would like to thank you for the point.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

10/10 Excellent

Erkan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel agréable. Tarifs correct pour un mois de juin. Les tarifs en août me semble très exagéré pour cet hôtel. A ce tarif , il y a des hôtels bien supérieur.(presque 300 euros la nuit en août... ) Personnel au top Au porte de la plage de Konyaalti une des meilleures d'Antalya.
Réponse de Aida Karsli le 20 mai 2023
Dear Guest Erkan;We would like to thank you for the point.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

10/10 Excellent

gilles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La qualité du all in La propreté des lieux
Séjour de 2 nuits en octobre 2022
Réponse de Guest Relation Megasaray Westbeach Antalya le 1 nov. 2022
Dear Guests,Thank you for your comment. It is a pleasure for us to hear that you enjoyed your stay in Megasaray WestBeach.Looking forward to welcoming you back in the nearest future.Kind Regards,Guest Relations TeamMegasaray WestBeach.

8/10 Bien

MOHAMED

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
J’ai passé un très bon séjour Très bonne plage Très très bon buffet il est très varié
Séjour de 2 nuits en octobre 2022
Réponse de Guest Relation Megasaray Westbeach Antalya le 12 oct. 2022
Dear Guests,Thank you for your comment. It is a pleasure for us to hear that you enjoyed your stay in Megasaray WestBeach.Looking forward to welcoming you back in the nearest future.Kind Regards,Guest Relations Team Megasaray WestBeach.

8/10 Bien

Hicham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel excellent Très bon emplacement et excellent service
Séjour de 2 nuits en septembre 2022
Réponse de Westbeach Megasaray Antalya le 6 sept. 2022
Dear guest, It has been a pleasure to have you with us in Megasaray WestBeachWe would like to thank you for taking the time to write a comment about our hotel. Our mission is to provide the best service quality and products in our hotel, so your feedback is really important to us. Hope to see you with us soon again!Best Regards,Guest Relations TeamMegasaray WestBeach

10/10 Excellent

Youane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Super sejour pour 2 jours rien à dire
Séjour de 2 nuits en août 2022
Réponse de Guest Relation Megasaray Westbeach Antalya le 28 août 2022
Dear guest, It has been a pleasure to have you with us in Megasaray WestBeachWe would like to thank you for taking the time to write a comment about our hotel. Our mission is to provide the best service quality and products in our hotel, so your feedback is really important to us. Hope to see you with us soon again!Best Regards,Guest Relations TeamMegasaray WestBeach

10/10 Excellent

BERNARD

Voyage en couple
Les points forts : Personnel et service
Ce que nous n’avons pas aimé : Le ménage des chambres laisse à désirer Le manque se surveillance au bord de la piscine impossible de lire tranquillement car les enfants plongent continuellement et vous aspergent Par contre restauration extraordinaire choix incomparable variés et bon
Séjour de 15 nuits en juillet 2022
Réponse de Westbeach Megasaray Antalya le 15 août 2022
Dear Guest, Thank you so much for your loyalty and this wonderful feedback. Your comfort is our highest priority. We are so happy that you were pleased with the services and accommodation provided in Megasaray WestBeach. Looking forward to welcoming you back in the nearest future. Kind Regards, Guest Relations Team Megasaray WestBeach.

10/10 Excellent

Yagiz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food options were amazing - particularly patisserie was amazing.
Séjour de 6 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 21 mai 2024
Dear Yagiz,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Alisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 12 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 21 mai 2024
Dear Alisa,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

8/10 Bien

Valeriy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good catering and choice of meals great. Clean, safe, convenient. Good organized entertainment for guests, including evening shows. And located in the city-easy acces to everything!
Séjour de 10 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 20 mai 2024
Dear Valeriy,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

EMMA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is brilliant , the staff are lovely and friendly and cant be anymore helpful We had a delux balcony suite which looked out to the sea and front of hotel. Room was clean and spacious the bed was really comfy The food was second to none with a huge variety i did not have one bad meal in the week i stayed . Would definately recommend and i will be hopefully staying again
Séjour de 7 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 20 mai 2024
Dear Emma,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

8/10 Bien

Rosena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great time at Megasaray! The food options were amazing, and we really enjoyed the evening entertainment!
Séjour de 7 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 20 mai 2024
Dear RosenaWe were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Daria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great time! Food was amazing, stuff are really nice and the location is on top:)
Séjour de 6 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 20 mai 2024
Dear Daria,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Mashael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best food I ate in my entire trip in Turkey - delicious! The amenities are great. The beach is a short walk away and a shuttle is available - be aware that it's rocky and not sandy. We got a free upgrade to a corner room and the staff was very friendly.
Séjour de 2 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 20 mai 2024
Dear Mashael,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

dana

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great food options. Friendly staff.
Séjour de 2 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 20 mai 2024
Dear Dana,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

8/10 Bien

Valeriy

Séjour de 7 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 21 mai 2024
Dear Valeriy,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Ahmed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome Hotel definitely worth the price
Séjour de 2 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 15 mai 2024
Dear Ahmed,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 14 mai 2024
Dear Mohamed,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Lina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed for 6 nights at this hotel and I really enjoyed my stay. It was lovely and clean and lots of food options to choose from.what sets this hotel apart from others that I’ve stayed in, in Antalya, is the customer service. The staff are helpful and accommodating. Will definitely love to come back here again.
Séjour de 6 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 13 mai 2024
Dear Lina,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Yasmin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is actually the best hotel I have been to. Will definitely be coming back.
Séjour de 5 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 15 mai 2024
Dear Yasmin,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Lavarneiyaa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service.
Séjour de 7 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 8 mai 2024
Dear Lavarneiyaa,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Emrah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Eren Özkaya / CRM Uzmanı / Megasaray Hotels le 8 mai 2024
Değerli Misafirimiz Emrah Bey,Değerli vaktinizi ayırarak otelimizi değerlendirdiğiniz için çok teşekkür ederiz. Sizlere üstün hizmet sunmak en büyük gaye ve hedefimiz. Tatiliniz süresince keyifli vakit geçirerek tesisimizden memnun kalmanız bizleri sevindirdi.Megasaray Hotels Ailesi olarak bir sonraki tatilinizde sizleri tekrar ağırlamaktan memnuniyet duyarız.Saygılarımızla,

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I booked through Expedia I checked the box breakfast included. When I got there I found out all meals were included and drinks too. What a deal. And the buffet choices at each meal were beyond belief.
Séjour de 7 nuits en avril 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 6 mai 2024
Dear John,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Yamila, Miami

Les points forts : Propreté et équipements
A
Séjour de 4 nuits en mai 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 6 mai 2024
Dear Yamila,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Yamila, Miami

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
A
Séjour de 5 nuits en avril 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 6 mai 2024
Dear Yamila,We were very pleased to host you as our guest. We are very happy about your experience and satisfaction with your stay. Thank you for taking your valuable time and sharing your comments with us.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

8/10 Bien

Talha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I just finished my stay at Megasaray Westbeach, and my experience was generally good with some slight issues. Staff: Majority of the staff were very polite and helpful, with the exception of a few. The reception team are hit and miss, when asking some of them questions, they seem in a rush to end the conversation. This made me feel quite unwelcome and put me off asking further questions. The waiters in the restaurant/ lobby are very nice and had no issues with them. The worst experience with the staff was the 'bar manager' rudely spoke to my wife and told her to move to a different location of the hotel. As this upset my wife clearly, I bought the matter to the attention of the customer relations team, who claimed to be looking into the situation. However when I pointed who the person was, the staff claimed it was probably misunderstanding. Cleanliness: Staff are always cleaning the hotel, the housekeeping staff are very good and very polite, especially Bilge Karayel who deserves a mention for her excellant service. No issues with cleanliness. Decor: The majority of the hotel is very modern and feel like it's recently been renovated, however the rooms are a little outdated though. There were some issues whjch maintenance resolved. The options for food are endless and literally caters for all people. There is pretty much food always available. Amazing location, right next to the beach. Lots of taxis always nearby and many things to do. Felt very safe even walking at night.
Séjour de 7 nuits en avril 2024
Réponse de Eren Ozkaya / CRM Specialist / Megasaray Hotels le 14 mai 2024
Dear Talha,First of all, we would like to thank you very much for taking your valuable time to share your opinions about our facility. Thanks to your comment, we continue to improve our services. As managers and employees, our primary goal is to satisfy our guests and to raise our service quality higher every day based on the feedbacks. Your comment has been shared with all our departments.As Megasaray Hotels Family, we look forward to host you again on your next holiday.Kind Regards,

10/10 Excellent

Suzan

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very friendly staff and food was fantastic and everything is very clean
Séjour de 1 nuit en avril 2024
Réponse de Aida Karsli le 25 avr. 2024
Dear Guest,First of all, we wish you a pleasant day as the Megasaray West Beach family. Thank you for sparing your precious time for us and conveying this nice comment to us. Being satisfied and happy with our services and especially sharing this situation on the comment site motivates us to offer more.We would like you to know that we will always be happy to host you as our guest at our facility.RegardsGuest Relations ManagerAida Karsli

10/10 Excellent

Steve

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellent hotel every member of staff pleasant and polite facilities and options for food and drink brilliant Will stay here again
Séjour de 5 nuits en avril 2024
Réponse de Aida Karsli le 24 avr. 2024
Dear Steve;We would love to thank you for your comment. We would like to mention that this nice comment is very motivated us.Make sure that your comment is shared with management and staffs.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

8/10 Bien

IMRAN SADIQ

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely property great amnities. City view is nice and quiet
Séjour de 7 nuits en avril 2024
Réponse de Aida Karsli le 24 avr. 2024
Dear Imran Sadiq;We would like to thank you for the point.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

10/10 Excellent

MINAZ

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean ,food and service excellent.
Séjour de 2 nuits en avril 2024
Réponse de Aida Karsli le 24 avr. 2024
Dear Guest;We would love to thank you for your comment. We would like to mention that this nice comment is very motivated us.Make sure that your comment is shared with management and staffs.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

8/10 Bien

Churchill, Edmonton

Les points forts : Propreté
Nice location close to beach and lots of restaurants even though it’s all inclusive. The facilities are out dated and front desk staff is not attentive to say as minimum: our key was not working the first time so I had to go down for reactivating it again; we were not allowed to the restaurant first dinner as the reception didn’t give us wrist band; the internet was not set up for us so I had to call to get access… however the guest relations was very attentive after I wrote the Expedia check in comments and wanted to have a meeting with me, but I was not happy to go for a meeting with the hotel simply because I was there for vacation!
Séjour de 3 nuits en avril 2024
Réponse de Aida Karsli le 24 avr. 2024
Dear Churchill,Fistly, we would like to thank you for your review. You can be sure that all comments, suggestions and complaints are forwarded to our management. We will be very happy to see you again in our hotel.Yours sincerely,Aida Karsli Guest Relations Manager

10/10 Excellent

Lindsay Allison

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the sea and mountain view out the window! Grounds very tidy and constantly cleaned for any keftover dishes & rubbish
Séjour de 4 nuits en avril 2024
Réponse de Aida Karsli le 16 avr. 2024
Dear Lindsay Allison;We would love to thank you for your comment. We would like to mention that this nice comment is very motivated us.Make sure that your comment is shared with management and staffs.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

10/10 Excellent

Danae

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food was delicious everyone work super hard especially the ones in the restaurants
Séjour de 3 nuits en avril 2024
Réponse de Aida Karsli le 15 avr. 2024
Dear Guest,First of all, thank you for taking the time to write a comment. It made us very happy that you enjoyed your holiday in our hotel. We will be happy to host you at our hotel again.Let everything be as you wish.RegardsGuest Relations ManagerAida Karsli

8/10 Bien

Ilknur

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Personnel et service
Das Essen war super
Séjour de 8 nuits en mars 2024
Réponse de Eren Ozkaya / CRM Spezialist / Megasaray Hotels le 9 avr. 2024
Sehr geehrte Ilknur,Es hat uns sehr gefreut, Sie als unseren Gast begrüßen zu dürfen. Wir freuen uns sehr über Ihre Erfahrung und Zufriedenheit mit Ihrem Aufenthalt. Vielen Dank, dass Sie sich Ihre wertvolle Zeit genommen und Ihre Kommentare mit uns geteilt haben.Als Megasaray Hotels Familie freuen wir uns darauf, Sie bei Ihrem nächsten Urlaub wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüssen,

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, équipements
A bit dated. Nice staff at entrance. Guests not allowed to bring a friend in to even see their room - had to meet in lobby only.
Séjour de 3 nuits en mars 2024
Réponse de Aida Karsli le 8 avr. 2024
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsAida Karsli Guest Relations Manager

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The only problem we had on our first ever stay at the Megasaray was on Saturday 30th March when there was a type of Convention Party organized and set-up on the floor below our room, our room was 1040, the set-up for this party started at 14.00 with the music blasting that had complaints from guests trying to relax in the pool area, the sound set-up and band practicing went on until about 20.00, then the party started and became louder. Our room must have been directly above the band playing that not only was it very loud but our room was vibrating our shower rattled all evening to the point that it got so bad and now with a headache we left the hotel and walked the boardwalk. On calling the front desk they had absolutely no consideration for thier guests and we were told that "this was a private party and the hotel had no control on what goes on at this party but the music will stop at 23.00", no effort was made by the staff of the Megasaray to make us feel better, and from my past Managerial positions I know that the hotel is responsible for any activities on thier premeses, the hotel could have at least have made the effort to ask if they could reduce the noise slightly or even ask us if we would like to move to another room, but no, it seems the guests was NOT the priority at the Megasaray Hotel, and we feel that our next trip to Konyaalti from our home in Fethiye will be to go back to the Puerto Bello Hotel where they seem to make thier guests a priority.. Thank you..
Séjour de 3 nuits en mars 2024
Réponse de Aida Karsli le 6 avr. 2024
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsAida Karsli

10/10 Excellent

Ursula

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Essen war sehr lecker, reichlich Auswahl. Dennoch habe ich am Ende des 2. Tages Magen - Darm mit Übergeben und starkem Durchfall bekommen. Das Personal war supernett. Die Abendanimation hat uns nicht so gefallen. War ziemlich langweilig und auch viel auf russischen Geschmack ausgelegt. Der Wellnessbereich mit Indoorpool, Sauna, Dampfbad, Hamam und Fitnessstudio hat uns sehr gefallen. Auch die Möglichkeit kostenlos Billard spielen zu können, fanden wir klasse. Leider ging das nur einen Abend, dann war der Tisch kaputt !
Séjour de 2 nuits en mars 2024
Réponse de Aida Karsli le 30 mars 2024
Sehr geehrte Gäste,An erste Stelle möchten wir Ihnen für Ihre Bewertung zu danken. Sie können sicher sein, dass alle Kommentare, Anregungen und Beschwerden zu unserem Management weitergeleitet werden. Wir werden uns sehr freuen, Sie wieder in unserem Hotel zu sehen.Mit freundlichen Grüssen,Aida KarsliGaestebetreuungsmanagerin

10/10 Excellent

mustafa

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
5 sterne
Séjour de 1 nuit en mars 2024
Réponse de Aida Karsli le 26 mars 2024
Lieber Gast Mustafa;Herzlichen Dank für die Bewertung.Wir hoffen das Sie bald wieder Megasaray West Beach besuchen werden.HochachtungsvollAida KarsliGaestebetreuungsmanagerin

10/10 Excellent

Pavel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to access, right on the water
Séjour de 1 nuit en mars 2024
Réponse de Aida Karsli le 22 mars 2024
Dear Pavel;We would like to thank you for the point.We hope you will be visiting the Megasaray West Beach hotel again in the near future.Best RegardsAida Karsli Guest Relations Manager

8/10 Bien

Terence

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The staff could be a bit more friendly/smiley… though that could be down to the language barrier
Séjour de 4 nuits en mars 2024
Réponse de Aida Karsli le 22 mars 2024
Dear Terence,Fistly, we would like to thank you for your review. You can be sure that all comments, suggestions and complaints are forwarded to our management. We will be very happy to see you again in our hotel.Yours sincerely,Aida Karsli Guest Relations Manager

8/10 Bien

Peter Allan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not as good as our stay at Xmas. Food selection not as good, ok if you liked chicken! Entertainment very poor, none on the Sunday we arrived. The quiz on Monday exactly the same as at Xmas.
Séjour de 3 nuits en mars 2024
Réponse de Aida Karsli le 25 mars 2024
Dear Peter,Fistly, we would like to thank you for your review. You can be sure that all comments, suggestions and complaints are forwarded to our management. We will be very happy to see you again in our hotel.Yours sincerely,Aida Karsli Guest Relations Manager

10/10 Excellent

Faruk Eren

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Der Service war erstaunlich, wir buchten es für einen sehr guten Preis und gingen mit sehr geringen Erwartungen dorthin, doch das Hotel war hundert von hundert. Alles war so sauber, die Mitarbeiter waren sehr nett und hilfsbereit und das Essen war köstlich. Wir werden auf jeden Fall wieder dorthin gehen.
Réponse de Aida Karsli le 19 mars 2024
Lieber Gast, Zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, einen Kommentar zu schreiben. Es hat uns sehr gefreut, dass Sie Ihren Urlaub in unserem Hotel genossen haben. Wir freuen uns, Sie wieder in unserem Hotel begrüßen zu dürfen. Alles, was Sie von Ihrem Herzen erwarten. Hochachtungsvoll GaestebetreuungsmanagerinAida Karsli

10/10 Excellent

Pavel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr nettes und zuvorkommendes Personal, schmackhafte Küche und Lage in einer großartigen Gegend
Séjour de 4 nuits en mars 2024
Réponse de Aida Karsli le 18 mars 2024
Lieber Gast, Zunächst wünschen wir Ihnen einen schönen Tag als Megasaray West Beach. Vielen Dank, dass Sie Ihre kostbare Zeit genommen haben und uns diesen netten Kommentar übermittelt haben. Die Zufriedenheit mit unseren Dienstleistungen und insbesondere das Teilen dieser Situation auf der Kommentarseite motivieren uns um mehr anzubieten. Wir möchten, dass Sie wissen, dass wir Sie immer gerne als unseren Gast in unserer Anlage begrüßen. Hochachtungsvoll GaestebetreuungsmanagerinAida Karsli