Chambre

Avis sur Regal Kowloon Hotel

4 out of 5
Regal Kowloon Hotel
71 Mody Road, Tsimshatsui, Kowloon

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 296 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 375 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 100 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 66 avis sur 1000." "

7,4/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Owen

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to everything
Séjour de 2 nuits en mai 2024
Réponse de Regal Kowloon Hotel le 26 mai 2024
Dear Owen, Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We are thrilled to learn that you enjoyed your recent stay including our convenient location.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

KOON FUNG

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was not bad except it was old and outdated. The gym needs maintenance also.
Séjour de 2 nuits en mai 2024
Réponse de Regal Kowloon Hotel le 27 mai 2024
Dear guest,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. However we will drive for continuous improvements. The hotel has successively carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment.In addition, the hotel also upgrades the accommodation facilities in the guest rooms from time to time. We hope that tourists will have better enjoyment when visiting the hotel.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

Yoshihiro

Voyage d’affaires
Les points forts : Personnel et service
歩いてすぐ尖沙咀の繁華街に行け、部屋からビクトリアハーバーも見えるので、とても良い立地だと思います。
Séjour de 1 nuit en mai 2024
Réponse de Regal Kowloon Hotel le 16 mai 2024
親愛なるヨシヒロ様レビューをいただきまして誠にありがとうございます。 総じて快適にご滞在いただき、当ホテルのロケーションを気に入っていただけたことを嬉しく思います。近いうちにまた皆様をお迎えできることを楽しみにしております。敬具リーガル カオルーン ホテル

6/10 Satisfaisant

??

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was little old and darty.
Séjour de 2 nuits en mai 2024
Réponse de Regal Kowloon Hotel le 12 mai 2024
Dear guest,Thank you for your review, it is truly appreciated. Thank you for staying and choosing our hotel. Your review is well noted and we will drive for continuous improvements. I have immediately reported the matters you raised to the relevant department heads, and will strengthen the cleaning, maintenance and supervision of the team in order to continuously improve service quality. In addition, the hotel has been continuously renovating its guest rooms over the years. We hope that you will have a better and quality stay when you visit our hotel again.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

Shunsaku

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Regal Kowloon Hotel le 8 mai 2024
Dear Shunsaku,Thank you for your exellent ranking, it is truly appreciated.We take note your enjoyment of the hotel.We are delighted to learn that you overall enjoyed your stay with us.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

2/10 Horrible

Masaru

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
特にバスルームが古くて汚すぎる
Séjour de 1 nuit en mai 2024
Réponse de Regal Kowloon Hotel le 8 mai 2024
マサル様,レビューをいただきまして誠にありがとうございます。 皆様の貴重なご意見は、当ホテルのより良いサービスの提供に役立てさせていただきます。 先日のご来店の際、ご期待に添えず申し訳ございませんでした。私たちのチームは十分な説明を受けており、確実にサービスを提供できるよう、より一層の注意を払ってまいります。ご指摘いただきました件につきましては、直ちに関係部門長に報告し、チームの清掃・整備・監督を強化し、サービス品質の継続的な向上に努めてまいります。また、当ホテルでは長年にわたり客室の改装を継続的に行っております。 再度当ホテルをご利用いただく際には、より質の高いご滞在をお過ごしいただければ幸いでございます。ご迷惑をおかけして申し訳ございません。またのご来店を心よりお待ちしております。よろしくお願いしますリーガル カオルーン ホテル

4/10 Médiocre

BOWEN

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
非常脏
Réponse de Regal Kowloon Hotel le 18 avr. 2024
尊敬的 Bowen:謝謝 閣下寶貴的意見及對本酒店之評價。我們的團隊已充分了解情況,並將更加謹慎地確保我們確實提供服務。對於您入住期間出現的負面問題,我們深表歉意,我們一定會考慮糾正這些問題。本人已就 閣下所提出的事項,即時向有關部門主管反映,並會加強客房清潔及對團隊之督導,以求不斷改進服務質素。為 閣下帶來任何不便,本人感到十分抱歉。希望 閣下能再次蒞臨,讓我們為您提供貼心的安排。祝安康富豪九龍酒店

4/10 Médiocre

Dean

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I stayed at the Regal Kowloon maybe 10 years ago. I remember on checking in my room had a nice view out to the sea. I don't recall much else of the room but having stayed in many hotels that is probably a plus meaning it was clean, tidy, fresh etc. I booked again this time as our usual hotel was a bit pricey so given my previous visit it was a safe option. I went on the trip with a work customer and our rooms were on the same floor. On walking in the room it felt cold, uninviting. I immediately got a text from my customer who said "how is your room" - my reply was "grim". The wallpaper was peeling and marked in places, the resealed silicon in the bathroom and shelves had black mould and was dusty in the corners - it looked grimy and dirty. As my work customer put it - he felt he would be dirtier AFTER a shower - I had to agree. We took photos, didn't unpack and went down to reception, Speaking to a guy in the lift who had stayed here 15 years and said his room was "okay but dated" We spoke to reception and showed them the photos. They went away and came back with a room upgrade each to a suite. These featured the same decor and "retro" styling and probably only benefitted from being a bit tidier by the fact as a premium room, it had less traffic. If the first room was a 2/10, this mustered a 6. No hand towels, safe too small for a laptop, staff not even holding doors when exiting with luggage etc. etc. There's more but I have run out of characters! Won't go again.
Séjour de 5 nuits en avril 2024
Réponse de Regal Kowloon Hotel le 18 avr. 2024
Dear Dean,Thank you for your time to share the experience and please accept our sincere apologies for the inconvenience caused during your stay. I have immediately reported the matters you raised to the relevant department heads, and will strengthen the cleaning, maintenance and supervision of the team in order to continuously improve service quality.We will further strengthen staff service training to provide guests with more satisfactory hotel services.In addition, the hotel has been continuously renovating its guest rooms over the years. We hope that you will have a better and quality stay when you visit our hotel again.We apologize for any inconvenience caused to you.We look forward to your visit again.RegardsRegal Kowloon Hotel

8/10 Bien

Jirisuda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Regal Kowloon Hotel le 18 avr. 2024
Dear Jirisuda,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

6/10 Satisfaisant

Noriko

Voyage d’affaires
部屋は広くてベッドは気持ちよかった。 部屋の広さとバスタブがあるから選んだので、それは良かった。 施設の古さを感じた。 部屋にUSBポートは無かった。 15階だったが、エレベーターは14階までで 階段でスーツケースを運ぶのは大変だった。 MTRの駅へは少し離れている。 ホテルから空港までのバスは直行で楽だった。
Séjour de 3 nuits en avril 2024
Réponse de Regal Kowloon Hotel le 17 avr. 2024
親愛なるノリコ様レビューをいただきまして誠にありがとうございます。 総じて快適にご滞在いただけた様子を伺い、大変嬉しく思います。 当ホテルのロケーションと広々とした客室の両方を気に入っていただき、大変嬉しく思います。ただし、お客様のレビューはよく知られており、継続的な改善に向けて推進していきます。当ホテルでは、より質の高い宿泊施設と最新の設備をお客様にご提供するため、長年にわたり客室の改修工事を継続的に行っております。また、当ホテルでは客室の宿泊施設も随時グレードアップしております。 観光客の皆様が当ホテルをより一層お楽しみいただけることを願っております。近いうちにまた皆様をお迎えできることを楽しみにしております。敬具リーガル カオルーン ホテル

6/10 Satisfaisant

Naomi

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté
日本人としてはもう少し清潔感があるともっと快適に過ごせるかな、と思いましたが、ま、こんなものかな?という感じでした。バスタブがあり1日2万歩以上歩いていたのでお湯をはれるのは良かったですが最初に念入りにシャワーでバスタブ流した方がいいです。 エリアは尖沙咀の駅からは少し離れていますが歩いてすぐのところにファーストフード店やカジュアルなご飯を食べれる場所がたくさんあり(横断歩道など通らずいけるので楽)、最寄りのHung Hom駅までもスムーズでこちらの駅からだとHKTDCまで、乗り換えなし1駅で行けるのは便利でした!
Séjour de 3 nuits en avril 2024
Réponse de Regal Kowloon Hotel le 17 avr. 2024
親愛なるナオミ様レビューをいただきまして誠にありがとうございます。 ご滞在が全体的に楽しかったと伺い、大変嬉しく思います。 当ホテルの便利なロケーションでの楽しい経験を共有していただきありがとうございます。ただし、継続的な改善に努めます。 ご指摘いただきました件につきましては、直ちに関係部門長に報告し、客室の清掃とチームの監督を強化し、継続的なサービス品質の向上に努めてまいります。 ご不便をおかけして申し訳ございません。またご宿泊の際は、ご予約時にお部屋のご要望やご希望をお知らせいただければ、できる限りご希望に添えるよう手配させていただきます。近いうちにまた皆様をお迎えできることを楽しみにしております。敬具リーガル カオルーン ホテル

8/10 Bien

Ka Ho, Kowloon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
High accessibility
Séjour de 1 nuit en janvier 2024
Réponse de Regal Kowloon Hotel le 5 avr. 2024
Dear Ka Ho,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. Glad to know that you enjoyed our location.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

Wen Zhen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Regal Kowloon Hotel le 2 avr. 2024
Dear Wen Zhen,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. The hotel has continuously carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

DAISUKE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Regal Kowloon Hotel le 21 mars 2024
Dear Guest,Thank you for staying at Regal Kowloon Hotel and having the time to share your valuable review with us. We hope to see you back when you are next in Hong Kong.With best regards,Regal Kowloon Hotel

10/10 Excellent

Orathip

Séjour de 5 nuits en mars 2024
Réponse de Regal Kowloon Hotel le 31 mars 2024
Dear Orathip,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We take note your enjoyment of the hotel.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

Yik-Ching

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had another wonderful visit to Regal Kowloon. The hotel has maintained it's quality despite the post COVID challenges. Staff were very helpful and we especially appreciate the service received from Denis. See you next visit.
Séjour de 2 nuits en février 2024
Réponse de Regal Kowloon Hotel le 5 mars 2024
Dear Yik-Ching,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. Glad to hear your positive comments. We appreciate you mentioning the friendly service, this will certainly help to motivate our associates to continue delivering great service. Your kind words to Dennis is much appreciated.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

2/10 Horrible

Belle, Avon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Regal Kowloon Hotel le 2 mars 2024
Dear Belle,Thank you for your review. We will drive for continuous improvements. We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.We will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services. Sorry for any inconvenience caused.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

k

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Regal Kowloon Hotel le 27 févr. 2024
Dear K,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We take note your enjoyment of the hotel.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

6/10 Satisfaisant

Sin Mei, Walnut

Voyage d’affaires
Location
Séjour de 5 nuits en février 2024
Réponse de Regal Kowloon Hotel le 26 févr. 2024
Dear Sin Mei,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

6/10 Satisfaisant

Wing Yan

Séjour de 1 nuit en février 2024
Réponse de Regal Kowloon Hotel le 21 mars 2024
Dear Guest,Thank you for staying at Regal Kowloon Hotel and having the time to share your valuable review with us. We hope to see you back when you are next in Hong Kong.With best regards,Regal Kowloon Hotel

2/10 Horrible

Sameer

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
2 star hotel in 5 star location
45 minutes to check in, room had mould smell, power points located in odd spots, no international adaptor available at reception,
Séjour de 1 nuit en février 2024
Réponse de Regal Kowloon Hotel le 18 févr. 2024
Dear Sameer,Thank you for your review and for staying and choosing our hotel. Your review is well noted and we will definitely look at improving in these areas. I have immediately reviewed the incident with my department manager and re-examined the check-in process and manpower arrangements for improvement. In addition, we will further strengthen staff service training to provide guests with more satisfactory hotel services.Besides, we will also strengthen guest room cleaning, maintenance and team supervision in order to continuously improve service quality.Sorry for any incinvenience caused.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

Kin man

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location
Séjour de 1 nuit en février 2024
Réponse de Regal Kowloon Hotel le 13 févr. 2024
Dear Kin Man,Thank you for this excellent ranking.We look forward to seeing you again in the very near future.With best regardsRegal Kwoloon Hotel

2/10 Horrible

JUNGHWA

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Regal Kowloon Hotel le 13 févr. 2024
Dear Jung Hwa,Thank you for your review. Thank you for staying and choosing our hotel. Your review is well noted and we will drive for continuous improvements. We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.We will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services.I am deeply sorry for any inconvenience caused during your stay.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good value if you're on a budget
Alfie and the team did a great job of looking after us. Ultimately one of the best value hotels in Kowloon. It's a little old but the price and the helpful staff means we will be back.
Séjour de 1 nuit en février 2024
Réponse de Regal Kowloon Hotel le 13 févr. 2024
Dear Anonymous,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We are glad to hear your positive comments. We appreciate you mentioning the friendly service, this will certainly help to motivate our associates to continue delivering great service. Will pass on your kind remarks to Alfie and the team.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

4/10 Médiocre

Ki Ming

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Regal Kowloon Hotel le 13 févr. 2024
Dear Ki Ming,Thank you for your review, it is truly appreciated. And thank you for staying and choosing our hotel. We will drive for continuous improvements. Our team have been fully briefed and more care will be taken to assure we do deliver on our service.Sorry for any inconvenience caused.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

4/10 Médiocre

Evro

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Hard beds . Not happy 👿
Looks are decieving in website photos. Bathtub looks like a child caulked it. Very old and not updated. No USB ports in a business hotel. Had a large desk we didn’t need. But that’s ok. Beds were like sleeping on hardwood floor. Horrible. My back hurt for days after. The lobby had no place to relax either. We ordered a pizza from the place downstairs, it was late. Pizza was good. But my daughter was kicked out for bringing an outside drink. Didn’t see that posted anywhere. Person checking us in for my cousin and my rooms mixed us up, along with the credit card info, everytime I went to the desk they thought I was my cousin and asked about americanexpress card. Which was not mine. Also charged $25 dollars more than hotels.Com said I would be. Hotel charged me extra for exchange rate, hotels. Co. Said around 450$ for 2 nights. I was charged exchange rate to usd and $25 more. I argued with hotel staff and they said I said to charge USD not Hong Kong. Not explained to me. I’m out 25$. The location was great but many hotels to choose from so I won’t go back to the hotel,
Séjour de 2 nuits en février 2024
Réponse de Regal Kowloon Hotel le 10 févr. 2024
Dear Evro,Thank you for your review. Thank you for staying and choosing our hotel. Your review is well noted and we will drive for continuous improvements. Our team have been fully briefed and more care will be taken to assure we do deliver on our service.We apologise about the negative issues of your stay and we will certainly look at rectifying them.We will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services. We will also strengthen guest room cleaning and maintenance in order to continuously improve service quality. In addition, the hotel has continuously carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment.Sorry for any inconvenience caused.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

2/10 Horrible

Rawnie

Séjour de 7 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 21 mars 2024
Dear Guest,Thank you for staying at Regal Kowloon Hotel and having the time to share your valuable review with us. We are disappointed to see that we did not fulfill your expectations during your recent visit.We truly appreciate if we could have a chance to discuss more about your previous stay with you personally. You may feel free to contact our hotel official email address so we could have a chance to reach out to you. We hope to see you back when you are next in Hong Kong.With best regards,Regal Kowloon Hotel

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not a hotel for you if you like a clean room!
We had a family room and it was supposed to be a little bit better than a standard room, but this hotel is so old, furnitures and fixtures are worn out. Standard of cleaniess is so bad The bath tub is so dirty and there are mould around the sink and the bath tub. When we arrived, I needed to request for new bed linen since there were some red marks on it. I was honesly worried about bed bugs and checked if we had bite marks. I don’t understand how this hotel can be a 4 stars hotel in Hong Kong. Giving it a 3 stars is an overstatement! Price of this hotel is quite good but if you compare with its standard, it is far too expensive. The only good things about this hotel are location and the 2 queen size beds in the family room. I will defintely not come back to this hotel, not even if it is half price.
Séjour de 9 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 5 févr. 2024
Dear Anonymous,Thank you for your review. We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.Your review is well noted and we will definitely look at improving in these areas. We will strengthen the cleaning, maintenance and supervision of the team in order to continuously improve service quality.I am deeply sorry for any inconvenience caused during your stay.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

4/10 Médiocre

FUJIO

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
場所はいい所にあるので、買い物、食事、コンビニ、ファーストフードがあり大変便利な立地だと思います。施設に着いてはけして良いと言えません。室内は少し古ぼけていてあまり綺麗では有りません。
Séjour de 3 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 4 févr. 2024
Dear Fujio,Thank you for your review, it is truly appreciated. glad to know that you enjoyed our location. Your review is well noted and we will drive for continuous improvements. I have immediately reported the matters you raised to the relevant department heads, and will strengthen guest room cleaning and supervision of the team in order to continuously improve service quality. In addition, the hotel has continuously carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment. Sorry for any inconvenience caused to you.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

seung wai

Séjour de 1 nuit en janvier 2024
Réponse de Regal Kowloon Hotel le 2 févr. 2024
Dear Seung Wai,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We take note your enjoyment of the hotel.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

KAZUHIRO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 31 janv. 2024
Dear Kazuhiro,Thank you for your review and this excellent ranking, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We take note your enjoyment of the hotel.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

Yangqiu

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Regal Kowloon Hotel le 29 janv. 2024
Dear Yang Qiu,Thank you for this excellent ranking.We are glad to learn that you had a pleasant stay with us in general and take note your enjoyment of the hotel.We look forward to seeing you again in the very near future.With best regardsRegal Kowloon Hotel

4/10 Médiocre

Julita

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst hotel in a nice beautiful place
Pros: the hotel is very closed to everything u name it, bars restaurants train , etc. Cons: Wifi is super slow, my room is dirty and old and missing one shower door not much u can do. The water from outside the big windows was coming inside cause of rain.
Séjour de 3 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 27 janv. 2024
Dear Ms Julita,Thank you for staying and choosing our hotel. Your review is well noted and we will drive for continuous improvement. I have immediately reported the matters you raised to the relevant department heads, and will strengthen the cleaning, maintenance and supervision of the team in order to continuously improve service quality.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

2/10 Horrible

JUNYOUNG

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Too terrible
It's a hotel that I've been staying for 15 years on business trips often, but the service and cleanliness are getting worse. I was waiting for the check-in at 3 p.m. and was assigned a room only at 5 p.m., and the blackout began at night and the blackout began until the morning. As a result, I couldn't even take a shower and was terrified. I have no plans to use it in the future.
Séjour de 3 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 27 janv. 2024
Dear Jun Young,Thank you for your review. Your review is well noted and we will definitely look at improving in these areas. We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.We are sorry to learn that you have waited a certain time for checking in. I have already talked to our Director of Front Office who has reviewed the efficiency of our check in/out and manning arrangement in order to maximise the efficiency.Besides, we will also strengthen guest room cleaning, maintenance and team supervision in order to continuously improve service quality.I am deeply sorry for any inconvenience caused during your stay.We look forward to seeing you soon.With best regardsRegal Kowloon Hotel

6/10 Satisfaisant

Sin Mei, Walnut

the house keeping is not changing bed sheets even it's dirty
Séjour de 11 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 27 janv. 2024
Daer Sin Mei,Thank you for your review, it is truly appreciated. Your review is well noted and we will drive for continuous improvement. I have immediately reported the matters you raised to the relevant department heads, and will strengthen guest room cleaning and supervision of the team in order to continuously improve service quality. I'm very sorry for any inconvenience caused to you.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

hok wang

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
the reception staff nice.
Séjour de 1 nuit en janvier 2024
Réponse de Regal Kowloon Hotel le 19 janv. 2024
Dear Hok Wang,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We appreciate you mentioning the friendly service, this will certainly help to motivate our associates to continue delivering great service. We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

ryoji

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
香港島の夜景を見られる海まで徒歩2分。コンビニ徒歩1分。香港空港直通バス停まで徒歩5分。とても便利です。
Séjour de 5 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 15 janv. 2024
お客様レビューをいただきまして誠にありがとうございます。 総じて快適にご滞在いただけた様子を伺い、大変嬉しく思います。 便利な立地を含め、最近のご滞在を楽しんでいただけたことを知り、大変嬉しく思っております。近いうちにまた皆様をお迎えできることを楽しみにしております。敬具リーガル カオルーン ホテル

10/10 Excellent

Salomon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 12 janv. 2024
Dear Salomon,Thank you for this excellent ranking.We look forward to seeing you again in the very near future.With best regardsRegal kowloon Hotel

4/10 Médiocre

Darragh

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I initially checked into this hotel, the ‘non-smoking’ executive room provided couldn’t have smelt stronger of smoke if it tried. Returning to reception, I was reallocated a family room on the 10th floor (1013) which didn’t smell of smoke but this time of mould. Given it was midnight and I’ve worked in hospitality too long to lambast the front desk team for the failings of management and the hotel owners, I stuck it out but the mould in the bathroom was clearly visible and simply down to extremely poor housekeeping standards. Overall, the property is about 10 years overdue a major refurbishment and the majority of staff I encountered during my stay were quite cold. Upon my departure, no feedback was requested and the only interaction I received from the receptionist was “good to go”. I stayed in this property as it was one of the only hotels available near 11pm when my other hotel booking fell through. I now understand why and sadly I would not recommend it to others.
Séjour de 3 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 12 janv. 2024
Dear GuestThank you for staying and choosing our hotel. Your review is well noted and we will drive for continuous improvement. We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.We will strengthen guest room cleaning, maintenance and team supervision in order to continuously improve service quality.And also strengthen staff service training to provide guests with more satisfactory hotel services.Besides, our hotel has contiuously carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment.I am deeply sorry for any inconvenience caused during your stay.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

Dominic

Les points forts : Propreté et personnel et service
Séjour de 8 nuits en décembre 2023
Réponse de Regal Kowloon Hotel le 12 janv. 2024
Dear Dominic,Dear Guest Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

4/10 Médiocre

ANTONIO

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
For a 4 star hotel, this hotel has the worst service! There was no one to help us with our luggages because they were understaffed. The bed was hard. The pillows were flat and they couldn't give us extra pillows. The rooms are small for the price. The hotel is old and not maintained well. Breakfast was below average. Stay away from Regal Kowloon Hotel!!!
Séjour de 6 nuits en décembre 2023
Réponse de Regal Kowloon Hotel le 9 janv. 2024
Dear Antonio,Thank you for staying and choosing our hotel. Your review is well noted and we will drive for continuous improvement. I have immediately reported the matters you raised to the relevant department heads, and will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services. We will also strengthen guest room cleaning and maintenance in order to continuously improve service quality.I am deeply sorry for any inconvenience caused during your stay.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good location but the hotel too old and dirty
Séjour de 8 nuits en décembre 2023
Réponse de Regal Kowloon Hotel le 9 janv. 2024
Dear Anonymous,Thank you for your review.Your review is well noted and we will drive for continuous improvement.We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.The hotel has continuously carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment.We apologize for any inconvenience caused to you.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

Ruijun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Regal Kowloon Hotel le 9 janv. 2024
Dear Ruijun,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

SIU FUNG

Séjour de 1 nuit en janvier 2024
Réponse de Regal Kowloon Hotel le 27 janv. 2024
Dear Siu Fung,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

4/10 Médiocre

SVETLANA

Séjour de 1 nuit en décembre 2023
Réponse de Regal Kowloon Hotel le 29 déc. 2023
Dear Svetlana,Thank you for your review, it is truly appreciated. Thank you for staying and choosing our hotel. Your review is well noted and we will drive for continuous improvement. We apologize for not meeting your expectations during your recent visit.Our team have been fully briefed and more care will be taken to assure we do deliver on our service.We will further strengthen staff service training and team supervision to provide guests with more satisfactory hotel services.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

Ryo

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Regal Kowloon Hotel le 29 déc. 2023
Dear Ryo,Thank you for this excellent ranking. We take note your enjoyment of the hotel.We look forward to seeing you again in the very near future.With best regardsRegal Kowloon Hotel

8/10 Bien

Hiu Kwan

Séjour de 1 nuit en décembre 2023
Réponse de Regal Kowloon Hotel le 29 déc. 2023
Dear Hiu Kwan,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

6/10 Satisfaisant

Chi Kit

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Spacious room, but things in the room are aged.
Séjour de 3 nuits en décembre 2023
Réponse de Regal Kowloon Hotel le 29 déc. 2023
Dear Chi Kit,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We are thrilled you enjoyed our spacious rooms. The hotel has continuously carried out guest room renovation projects over the years in order to provide guests with better quality accommodation and advanced equipment.In addition, the hotel also upgrades the accommodation facilities in the guest rooms from time to time. We hope that tourists will have better enjoyment when visiting the hotel.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

10/10 Excellent

Roderick, Stuart

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
One of my favorites in Hong Kong for the neighborhood
Séjour de 3 nuits en décembre 2023
Réponse de Regal Kowloon Hotel le 29 déc. 2023
Dear Roderick,Thank you for your review, it is truly appreciated. We are glad to learn that you had a pleasant stay with us in general. We take note your enjoyment of the hotel.We look forward to welcoming you back in the not too distant future.With best regardsRegal Kowloon Hotel

8/10 Bien

tai

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
住宿經驗分享
沒有提供轉接頭,所以記得要自己準備好。酒店有販賣一個HKD40。這次來剛好遇到香港急凍,房間的空調調最高溫還是偏冷。但是還是滿意這次的住宿,謝謝。
Séjour de 1 nuit en décembre 2023
Réponse de Regal Kowloon Hotel le 29 déc. 2023
親愛的 Tai,感謝您的評論,我真的很感激。 我們很高興得知您總體上在我們這裡度過了愉快的時光。如果氣溫變冷,我們的酒店可以為客人提供更多的毯子和加熱器。我們期待在不久的將來歡迎您再次光臨。最誠摯的問候富豪九龍酒店