Réception

Avis sur MS Boutique Hotel Kuala Lumpur

2 out of 5
MS Boutique Hotel Kuala Lumpur
89, Jalan Medan Bunus,, City Centre, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 5 avis sur 26." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 26." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 26." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 26." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 26." "

5,2/10

Propreté

6,2/10

Personnel et service

4,0/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

2,0/10

Écoresponsabilité

Avis

10/10 Excellent

Ahmad

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Mardiana

Séjour de 1 nuit en mars 2022

8/10 Bien

Dasa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parking issue
Room is good but very hard to find parking and car got damaged by the narrow path in this area... not recommended if you looking for good parking
Séjour de 2 nuits en mars 2022

2/10 Horrible

Habib

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020

6/10 Satisfaisant

Fazri

Séjour de 1 nuit en mai 2020
Réponse de Cheshta le 29 mai 2020
Hi, Fazri! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jane

10/10 Excellent

hamdan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020
Réponse de OYO le 2 févr. 2020
Thanks for the positive rating, Hamdan! Hope to host you soon :) Regards, Kevin

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en octobre 2019
Réponse de Zara le 6 nov. 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

6/10 Satisfaisant

Voyageur vérifié

Séjour de 2 nuits en novembre 2019
Réponse de Zara le 6 nov. 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Zara

4/10 Médiocre

CHUN YEUNG

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019
Réponse de Zara le 24 août 2019
Hi, Chun! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Zara

2/10 Horrible

DAUD

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst room I ever stay. Dirty walls with stains. Poor housekeeping. Reception poor svs
Séjour de 2 nuits en juillet 2019
Réponse de Ravneet le 16 juil. 2019
Sorry for the hassle you faced, Daud! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ravneet

10/10 Excellent

Voyageur vérifié

Séjour de 5 nuits en juin 2019
Réponse de Cheshta le 29 juin 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Cheshta

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
tekanan air slow. lain ok
Séjour de 1 nuit en juin 2019
Réponse de Cheshta le 26 juin 2019
Hai, Terima kasih banyak untuk menulis ulasan dan penilaian kami secara positif. Kami meminta maaf atas masalah yang dihadapi dan kami akan berusaha memastikan perkhidmatan yang lebih baik lagi. Salam, Cheshta

6/10 Satisfaisant

Athena, Singapore

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not clean. Internet access limited to lobby area. Confusing entrance door. But the staff is accomodating.
Séjour de 1 nuit en juin 2019
Réponse de Cheshta le 26 juin 2019
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Cheshta

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No mirror in the room at all, TV not functioning, AC not adjustable, room widow can’t be closed tight and handle is missing. So don’t be fooled by the big discount, bed n pillow not clean and can see dirty marks on it. Budget hotel shouldn’t equal to dirty room. Really disappointed
Séjour de 1 nuit en mai 2019
Réponse de Cheshta le 21 juin 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Cheshta

2/10 Horrible

Cindy, PG

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hi all, PLEASE read this if you’re planning to stay here: Except for the price is cheap, others will be totally wordt for my trip. Horrible staff service which couldn’t communicate either in Malay or English. Don’t have any simple amenities like hair dryer and etc. Bathroom is dirty and bedroom having dust everywhere. Super noisy during the night time since 9pm onwards, upstairs having bar and disco which annoyed traveller to sleep. Noisy from corridor as well. Spoke the problems to recepton staff, but there were no action taken as the staff only understand their own language. Dangerous during night time due to main entrance was having renovation and confusion of main door. Room were given the second floor and the last room which really not comfort in the beginning and they able to change a nearer room at the same floor. There were plenty rooms but the staff was not helpful. They just simply pick a empty room and didn’t listen to our requirement. Me and my partner could not stand for it. We only stay for a night which was a sleepless night, and we checked out on the next day, and change to other hotel. Think twice before you book for this hotel.
Séjour de 3 nuits en mai 2019
Réponse de Cheshta le 21 juin 2019
Dear Cindy, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Hope to host you soon :) Regards Cheshta

8/10 Bien

Ha Sie

Les points forts : Personnel et service et confort de la chambre
Parking is not free.
The location is good, but was misled by the parking facility. the parking lots do not actually belong to the hotel, means guests need to pay for it, and the maximum parking time is 2 hours. Lucky for me, i reached on Sat afternoon, parking is free after 6pm n on Sunday. The matress is comfortable but the pillows are smelly. Cleanliness can be improved further.
Séjour de 1 nuit en avril 2019

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en mars 2019
Réponse de Megha le 5 avr. 2019
Glad to see that you have rated us superb, We will keep delighting our guests and promise to keep service standards high. Regards, Barbara

8/10 Bien

HanHyoSanh, Seoul, South Korea

Voyage en famille
Les points forts : Propreté et personnel et service
this properties is really good. 5mins walk to Imbi MRT. less than 10mis walk to Berjaya time square. Nerby shopping complexes...Lot10, sungei wang etc..very good location
Séjour de 2 nuits en février 2019
Réponse de Megha le 27 févr. 2019
Thank you so much for the wonderful rating, HanHyoSanh! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we’ll put in our continuous efforts to retain this smile forever :) Regards, Megha

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Noise at night
Séjour de 1 nuit en février 2019
Réponse de Megha le 5 avr. 2019
Hi, Sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Barbara

8/10 Bien

Daniel, Indiana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A very basic budget hotel, but for the price and location I don't have many complaints. Bed was comfortable. Only thing to note, if the front of the hotel is locked, there's a second (actually main) entrance in the back with the lobby.
Séjour de 1 nuit en janvier 2019
Réponse de Ritesh le 1 févr. 2019
Hi, Daniel! Thank you so much for writing the review and rating us positively. We will make sure you get an amazing experience on your next stay. Regards, Ritesh

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not book!
I only booked this hotel so I can nap and shower before my flight. Worst decision, I check in only to find out that I have to wait over an hour, next I try to shower and also find out there is no water. Front desk a sure me that water will come back in 30min after many many times of asking it was the repeated answer give it another 15mins that's when I asked for my money back front desk said to bad, but we can move you to another room so they did. And I just switched be to a use room, sheets were very dirty towels on the floor and toilet still had crap 😡. Wishing now that I should of gone straight to the airport and wait the 8hrs there then to waste my time and energy with this place.
Séjour de 1 nuit en janvier 2019
Réponse de Ritesh le 1 févr. 2019
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
エントランス正面が改装中(2019/01/11地点)で入口がどこか分からず手間取りました。価格同等の設備なので仕方ないのですが、窓無しの部屋で照明が壊れていたので、常に暗いままでした。
Séjour de 2 nuits en janvier 2019
Réponse de Ritesh le 16 janv. 2019
こんにちは、ゲストさん。 あなたの経験と貴重なフィードバックを私たちと共有してくれてありがとう。 私たちはあなたの次の滞在で素晴らしい経験をするために全力を尽くします。 よろしく、Ritesh

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rather horrible stay experience.
Confusing entrance door, main entrance situated in back alley which can be dangerous at night. Also the hotel suffers serious water pump malfunction which causes entire hotel without water supply, and the hotel staff took almost whole day to rectify the problem by night. The room booked is OK except for shower head and water heater malfunctioned.
Séjour de 1 nuit en décembre 2018
Réponse de Ritesh le 26 déc. 2018
Hi, Guest! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Ritesh

10/10 Excellent

B, MY

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Near to the location that i want to go
Séjour de 1 nuit en décembre 2018
Réponse de Ritesh le 26 déc. 2018
Hi, Guest! We are glad to see you liked our services. Keep this love coming :) Regards, Ritesh

2/10 Horrible

Nellie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not good
Disgusting
Séjour de 1 nuit en décembre 2018
Réponse de Ritesh le 26 déc. 2018
Hi, Nellie! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Ritesh

8/10 Bien

Voyageur vérifié

Les points faibles : Propreté
Staff hotel tak pandai berbahasa melayu.. bilik pertama no 826 tersumbat dan pili patah.. hari kedua tukar bilik baru ok sikit. Remote tidak bagus
Séjour de 3 nuits en décembre 2018
Réponse de Ritesh le 26 déc. 2018
Hai, Tetamu! Terima kasih banyak untuk menulis ulasan dan penilaian kami secara positif. Kami akan memastikan anda mendapat pengalaman yang luar biasa pada penginapan seterusnya anda. Salam, Ritesh