Enceinte de l’hébergement
Vérifier la disponibilité

Avis sur Kuwait Palace Hotel Apartments

2.5 out of 5
Kuwait Palace Hotel Apartments
6 Salem Al Mubarak Street, Salmiya, Hawalli Governorate

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 2 avis sur 18." "
Note des voyageurs de 8 (Bien), d’après 3 avis sur 18." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 18." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 18." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 18." "

5,2/10

Propreté

6,4/10

Personnel et service

2,8/10

Équipements

4,0/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

FLAVIA

Séjour de 3 nuits en mars 2024

2/10 Horrible

Nadia

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would not recommend anyone to stay at Kuwait Palace Hotel. Everything is run down and the amenities are close to none. You would expect at an apartment with a kitchen to have more than 2 plates, 2 forks, one knife and one spoon. I had to buy everything in order to use the one plate hub. There is no dish rack. The first night there was a flood in the bathroom which I had to insist several times to get fixed the next day. I could not take a shower as there was not enough running water for 2 days. The alarm went off almost every hour for the first three days until they fixed it. The new hired cleaning company were given limited supplies to clean and they did not have a vacuum cleaner. The cleaning company do not speak Arabic nor English, so it is difficult to communicate. Management expected me to use an app for translation to! I was given a renovated apartment the second week but the problems remained as the building has a plumbing problem. There are no sheets on the duvet. They expect you to sleep without and when you speak to management they promise everything, but do nothing. I was so happy to leave that place after 2 weeks. An absolute disaster and expensive at that!
Séjour de 14 nuits en septembre 2023

4/10 Médiocre

Nikole

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geez, the reception is nicely designed, definitely shows it has time and at least for me it looked like a middle eastern designed hotel so I was excited to experience how different it would be. Love the detailed walls and tiles but boy it needs refurbishing. Floor rags needs replacement, clothe paintings need cleaning, needs good scent in the hallway, needs separate rooms for smoking and non smoking rooms. The chairs and couch smells of cigarettes. No towel in the bathroom?? Good thing is the AC blew cold, the bed is big and pillows are decent. I like the loft upstairs bed, cool design like a tiny home.
Séjour de 2 nuits en août 2023
Réponse de HANUF le 27 août 2023
Apology, for the inconvenience. you can call the Receptionist for any request on this number100

8/10 Bien

Joelle

Les points forts : Propreté et personnel et service
The hotel is located in a beautiful building. Although the hotel is not modern, I found the incredible decoration of the place to be a highlight of my stay. The room was very large and had a fridge, and it was perfect for a quick visit to Kuwait City. The view from the roof is incredible, and I absolutely loved the Persian decor of the lobby and hallways. Would stay again!
Séjour de 1 nuit en novembre 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juillet 2022

8/10 Bien

Yasser

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 9 nuits en mars 2022
Réponse de Kuwait palace hotel le 25 avr. 2022
thankyou

6/10 Satisfaisant

Ahmed

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
مقبول
مكان رائع بس الفندق قديم وخدمة سيئه
Séjour de 2 nuits en janvier 2020
Réponse de Mr. Ali Alfolly le 1 févr. 2020
شكرا للبقاء معنا. نحن نقدر ملاحظاتك!

6/10 Satisfaisant

Hassan

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019
Réponse de Mr.Ali Alfolly le 14 août 2019
Hello sir what is equations?

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property is very old, some the rooms are smelly, the add shoing two kings beds, and we go only one
Séjour de 1 nuit en juin 2019
Réponse de Mr.Ali Alfolly le 8 juin 2019
we are sorry that you were unhappy,we will work hard to fix the issue that you experienced. thanks for letting us know.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 4 nuits en mars 2019
Réponse de Ali Alfolly le 31 mars 2019
we are sorry that you were unhappy,we will work hard to fix the issue that you experienced. thanks for letting us know. Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Autentisk miljø. God beliggenhed. Meget venligt personale.
Séjour de 6 nuits en février 2019
Réponse de Mr.Ali Alfolly le 8 mars 2019
what is the equation?

4/10 Médiocre

Brian, New York

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Great location and boutique style but no towels, bed covers, pillow cases or shower curtains.
Séjour de 1 nuit en novembre 2018
Réponse de Mr.Adel elalfy le 18 nov. 2018
we are v sorry about your remarks we renew some of our services in the hotel and thanks to you .

2/10 Horrible

Johannes, Frankfurt

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Ohje, it will take me a long time to describe what they need to improve. My conclusion is clear: not a place to spend the night. Under any circumstances.
Séjour de 2 nuits en novembre 2018
Réponse de Mr.Adel Elalfy le 15 nov. 2018
My partner we renew most of our service and approximately going to finish it . Thank you for your remarks . my best regarding .

4/10 Médiocre

Fathy

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Mr. Adel Elalfy le 17 nov. 2018
My Dear Please tell me what's problem you are complaint to answer your message

4/10 Médiocre

Abdullah, Australia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty room staff not helpful and did not want to know about any problem, I checked out the same day I checked in after speaking with receptionist about my problem but I didn’t get any answers and no refund, I’m very disappointed, And I need someone to look in to this and get back to.
Séjour de 6 nuits en octobre 2018
Réponse de Mr. Adel Elalfy le 18 nov. 2018
my dear you told me that you want leave the hotel because you get invitation from y uncle that is reason thanks to you .

6/10 Satisfaisant

ibnalbadia, Dammam

Les points forts : Propreté
price is v good
Séjour de 1 nuit en mai 2018
Réponse de mohammed le 3 juin 2018
dear MR. IBNALBADIA thank you for choosing KUWAIT PALACE HOTEL we looking forward to improve our service with fair price we hope to see again soon thanks best regards

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The pictures look good the place is a dump
Séjour de 3 nuits en mai 2018
Réponse de mohammed le 24 mai 2018
dear sir \ thank you for giving time to write your review, we are working to improve facility to be as picture, we hope to give us another chance when we complete opening restaurant and renovation, thanks best regards