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Avis sur Marina Hotel Kuwait

5 out of 5
Marina Hotel Kuwait
Marina Mall, Arabian Gulf Road, 446, Salmiya

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 57 avis sur 84." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 84." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 84." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 84." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 84." "

9,6/10

Propreté

9,4/10

Personnel et service

9,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
exellent stay everything was perfect situation comfort service hotel to recommend
Séjour de 4 nuits en février 2019
Réponse de Nabil Hammoud le 10 févr. 2019
Dear Guest, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to rate us on Expedia. We really appreciate it and delighted to learn that you had an enjoyable stay with us. I have shared the review with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Nabil Hammoud ,General Manager

8/10 Bien

XAVIER

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Ziad Boujaber le 4 févr. 2024
Dear Mr.XAVIER, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us . As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to learn that you enjoyed your stay with us. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Ziad Boujaber, General Manager.

10/10 Excellent

Muna, Waukesha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 4 nuits en décembre 2023
Réponse de Ziad Boujaber le 4 févr. 2024
Dear Ms.Muna, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us . As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to learn that you enjoyed your stay with us. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Ziad Boujaber, General Manager.

6/10 Satisfaisant

XAVIER

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL VIEJO, DESAYUNO MUY POBRE, MINI BAR COMPLETAMENTE VACÍO…..
Séjour de 1 nuit en janvier 2024
Réponse de Ziad Boujaber le 4 févr. 2024
Dear Mr.XAVIER, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us . As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to learn that you enjoyed your stay with us. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Ziad Boujaber, General Manager.

10/10 Excellent

Bahauddin

Voyage en famille
Les points forts : Équipements
Very nice active location The staff and the food services are excellent The rooms are clean and comfortable
Séjour de 3 nuits en janvier 2024
Réponse de Ziad Boujaber le 24 janv. 2024
Dear Mr.Bahauddin,Thank you for choosing Marina Hotel Kuwait for your meeting and for taking the time to rate us online. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to learn that we exceeded your expectations and that our team did very well.. We look forward to your next visit to the Marina Hotel Kuwait. Kind Regards, Ziad Boujaber, General Manager

10/10 Excellent

Housam Mohamed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and views are absolutely stunning! But the professionalism of the staff and service is pristine. From the doorman to the receptionist to the food servers. Everyone always had a smile on their faces treat everyone with kindness! A true gem of a place. Will definitely book again next time i come to kuwait!
Séjour de 5 nuits en novembre 2023
Réponse de Ziad Boujaber le 24 janv. 2024
Dear Mr.Housam, Thank you for choosing Marina Hotel Kuwait for your meeting and for taking the time to rate us online. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to learn that we exceeded your expectations and that our team did very well.. We look forward to your next visit to the Marina Hotel Kuwait. Kind Regards, Ziad Boujaber, General Manager

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
World class hotel!
Fantastic hotel. Excellent service and food. Beach and pools are world class.
Séjour de 4 nuits en novembre 2023

8/10 Bien

Marco

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to relax
Very friendly Staff. Specially the breakfast crew with Angie. Nimal is a legend at the poolside and the girls at the reception are very switched on. Nice skyline view from the main pool, good breakfast. Rooms are spacious and clean. Fantastic cleaning staff. Only the twin beds are very small for european standards, had to get used to it. The waste of plastic is shocking, didnt like it at all. Apart from that, its a nice holiday destination with mall, cafes and restaurants in walking distance.
Séjour de 8 nuits en octobre 2023

10/10 Excellent

Ahmad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Am Strand waren sehr wenig Personal. Man muss immer jemanden suchen, um Handtücher für die Liegen zu bekommen. Es fehlt auch jemand, der am Strand täglich den Müll einsammelt. Wir haben das Problem mit dem Müll am Strand angesprochen, es wurde sofort jemand geschickt, um sauber zu machen. Strand ansonsten 10/10 Sterne, einfach top, unschlagbar. Zimmerservice ebenso, perfekt. Kann man sich nicht besser vorstellen. Vielen Dank für die Erfahrung. Gerne wieder.
Séjour de 8 nuits en octobre 2023

10/10 Excellent

Tareq, reading

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel
Séjour de 2 nuits en octobre 2023

8/10 Bien

Zainab

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Amazing stay
the over all stay was good, Staff were friendly and helpful. We had to extent our stay for another week and it was amazing
Séjour de 4 nuits en septembre 2023

10/10 Excellent

shahir

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful stay
Séjour de 4 nuits en septembre 2023

8/10 Bien

khalid

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023

10/10 Excellent

Ammar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Derrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2023

10/10 Excellent

Ralf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Conveniently located Beach Hotel
Feels like a Boutique hotel by the beach in Salmiya. Very nice location near a lot of restaurants, the marina mall for shopping & entertainment & some fine dining venues too. The hotel will drop you off you by golf cart if you feel that it is too hot to walk there. On the downside, the water is full of jellyfish so difficult to enjoy the sea & when sunbathing, expect to be bitten by a bunch of mini-insects. The hotel provides great service & is very clean although a bit dated. The breakfast is just ok (not as many hot dishes options as most hotels) & a lot of the food including the sweets were on the dry side. Overall a good & reasonably priced hotel.
Séjour de 2 nuits en avril 2023

8/10 Bien

BUMJAE, SABAH AL SALEM

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2023

10/10 Excellent

Olusegun

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel.
Séjour de 3 nuits en mars 2023

10/10 Excellent

Tareq, reading

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2023

8/10 Bien

Bahauddin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2023

8/10 Bien

Mandy

Séjour de 5 nuits en janvier 2023

10/10 Excellent

Bahauddin

Séjour de 3 nuits en janvier 2023

10/10 Excellent

Jenan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
تجربة ممتعة ورائعة .. فيوو الغرفة والخدمات روعة .. شكراً مارينا الكويت
Séjour de 1 nuit en octobre 2021
Réponse de Nabil Hammoud le 24 oct. 2021
ضيفتنا الكريمة السيدة/جنان، نشكركم على اختيار فندق مارينا الكويت لإقامتكم ، كما نشكركم أيضا على مشاركة تجربة إقامتكم معنا من خلال الاستبيان .وأسعدنا كثيرا قضائكم وقتا ممتعا معنا. نتمنى زيارتكم لنا قريبا .تحياتى نبيل حمود المدير العام

8/10 Bien

Reem

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
اجازه العيد
كانت اجازه جميله فقط وقت اغلاق الاحواض غير مناسب !! يعني عطلة وكل شي مغلق فتضطر تقعد بالغرفه من ٨ لان كل شي يسكر بالفندق وخارج الفندق
Séjour de 2 nuits en juillet 2021
Réponse de Nabil Hammoud le 26 oct. 2021
ضيفتنا الكريمة السيدة/ريم، نشكركم على اختيار فندق مارينا الكويت لإقامتكم ، كما نشكركم أيضا على مشاركة تجربة إقامتكم معنا من خلال الاستبيان . نتمنى زيارتكم لنا قريبا .تحياتى نبيل حمود المدير العام

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like everything. Nothing was bad and we enjoyed our stay.
Séjour de 1 nuit en mars 2021
Réponse de Nabil Hammoud le 1 avr. 2021
Dear Valued Guest, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us . As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to learn that you enjoyed your stay with us. We look forward to your next stay at the Marina Hotel Kuwait. Kind Regards, Nabil Hammoud, General Manager

10/10 Excellent

Mohammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
روعة
الفندق راقي ونظيف ويستاهل اكثر من ٥ ستارز والحلو انه هادي وما تسمع صوت لاحد
Séjour de 1 nuit en février 2021
Réponse de Nabil Hammoud le 26 févr. 2021
ضيفنا الكريم السيد/محمد ، نشكركم على اختيار فندق مارينا الكويت لإقامتكم ، كما نشكركم أيضا على مشاركة تجربة إقامتكم معنا من خلال الاستبيان. وأسعدنا كثيرا تعليقكم الرائع فيما يتعلق باقامتكم معنا حيث الهدوء والخدمة المتميزة .نتمنى زيارتكم لنا قريبا .تحياتى نبيل حمود .المدير العام

8/10 Bien

nawaf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing view & quite room. I did not like that no hot water in the bathroom "warm"
Séjour de 1 nuit en décembre 2020
Réponse de Nabil Hammoud le 6 févr. 2021
Dear Mr.Nawaf, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to learn that you appreciated the amazing view and the quiet rooms we have .On the other hand,we value your feedback on the hot water and we do apologize for any inconvenience this may have caused and we will take it into considerations.We look forward to your next stay at the Marina Hotel Kuwait. Kind Regards, Nabil Hammoud, General Manager

10/10 Excellent

Tareq, Kuwait

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, clean luxury rooms, beach and pool.
Séjour de 2 nuits en octobre 2020
Réponse de Nabil Hammoud le 26 oct. 2020
Dear Mr.Tareq, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us . As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to learn that you appreciated the great location of our hotel ,the cleanliness and the other services .We loved having you and look forward to your next stay at the Marina Hotel Kuwait. Kind Regards, Nabil Hammoud, General Manager

10/10 Excellent

Hasan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2020

6/10 Satisfaisant

AHMED S

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2020
Réponse de Mohamed Saad le 19 févr. 2020
Dear Mr.Ahmed, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to rate us. I was very sorry to learn that we haven't met your expectations with regards to your recent stay with us. I will definitely share your review with the entire team to take it into consideration to improve our services. The team and I truly hope that you will give us another chance to impress you upon your future visit. It would be our pleasure. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Mohamed Saad, Front Office Manager.

10/10 Excellent

Tahreer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Nabil Hammoud le 19 févr. 2020
Dear Mrs.Tahreer, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to share your feedback about your stay with us. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to hear that you enjoyed your stay with us. We take great pride in the service that we provide, and are pleased to hear that your experience met if not exceeded your expectations. I have shared your feedback with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Nabil Hammoud, General Manager

10/10 Excellent

Wissam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay!
Great stay, nice venue, property well maintained, good location, near marina mall, nice breakfast buffet. Recommended!
Séjour de 1 nuit en décembre 2019
Réponse de Nabil Hammoud le 19 févr. 2020
Dear Mr.Wissam, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to share your feedback about your stay with us. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to hear that you enjoyed your stay with us. We take great pride in the service that we provide, and are pleased to hear that your experience met if not exceeded your expectations. I have shared your feedback with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Nabil Hammoud, General Manager

10/10 Excellent

Wissam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Nabil Hammoud le 19 févr. 2020
Dear Mr.Wissam , Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to share your feedback about your stay with us. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to hear that you enjoyed your stay with us. We take great pride in the service that we provide, and are pleased to hear that your experience met if not exceeded your expectations. I have shared your feedback with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Nabil Hammoud, General Manager

10/10 Excellent

AREEJ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
موقع ممتاز خدمة سريعة النقل من وإلى المطار متميزة كنت اتمنى يكون الشاطىء أنظف وأكثر اهتمام الفطور جيدجدا يعطيهم العافية جميعا خصوصا الأخ باهر ماقصر
Séjour de 1 nuit en décembre 2019
Réponse de Nabil Hammoud le 21 déc. 2019
ضيفتنا الكريمة السيدة/أريج، نشكركم على اختيار فندق مارينا الكويت لإقامتكم ، كما نشكركم أيضا على مشاركة تجربة إقامتكم معنا من خلال الاستبيان. وأسعدنا كثيرا اعجابكم بموقعنا المتميز و بوفيه اللافطار المتنوع، كما أسعدنا ايضا ثناؤكم على طاقم العمل لدينا ، وقد أخبرناهم جميعا بذلك وهم سعداء جدا.حيث أننا نبذل قصارى جهدنا لتوفير أقصى درجات الراحة والرفاهية لضيوفنا الكرام.ونشكركم على ملاحظتكم فيما يتعلق بالشاطىء وسنناقشها مع القسم المختص.نتمنى زيارتكم لنا قريبا.تحياتى نبيل حمود المدير العام

10/10 Excellent

Muna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
اقامه متميزه بفندق مارينا
من أفضل الفنادق بالكويت واحرص على الاقامه فيه في كل زياراتي هدوء وراحه وتفاني الموظفين في تقديم جميع التسهيلات
Séjour de 1 nuit en novembre 2019
Réponse de Nabil Hammoud le 21 déc. 2019
ضيفتنا الكريمة السيدة/منى، نشكركم على اختيار فندق مارينا الكويت لإقامتكم ، كما نشكركم أيضا على مشاركة تجربة إقامتكم معنا من خلال الاستبيان. وأسعدنا كثيرا اختياركم دائما لنا ،كما أسعدنا ايضا ثناؤكم على طاقم العمل لدينا ، وقد أخبرناهم جميعا بذلك وهم سعداء جدا.حيث أننا نبذل قصارى جهدنا لتوفير أقصى درجات الراحة والرفاهية لضيوفنا الكرام.نتمنى زيارتكم لنا قريبا.تحياتى نبيل حمود المدير العام

10/10 Excellent

Eman

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience
It was amazing stay and amazing staff. All over I highly recommend this hotel.
Séjour de 3 nuits en octobre 2019
Réponse de Nabil Hammoud le 9 oct. 2019
Dear Ms.Eman, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to share your feedback about your stay with us. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to hear that you enjoyed your stay with us. We take great pride in the service that we provide, and are pleased to hear that your experience met if not exceeded your expectations. I have shared your feedback with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Nabil Hammoud, General Manager

10/10 Excellent

Mojtaba

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly and quite
Excellent as usual. Pleasant and efficient reception, and clean rooms.
Séjour de 4 nuits en septembre 2019
Réponse de Nabil Hammoud le 26 sept. 2019
Dear Mr.Mojtaba, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us .com. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to hear that you enjoyed your stay with us. We take great pride in the service that we provide, and are pleased to hear that your experience met if not exceeded your expectations. We loved having you and look forward to welcoming you back to the Marina Hotel Kuwait. Kind Regards, Nabil Hammoud, General Manager.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great and clean hotel within walking distance to the Marina Mall and plenty of shopping and dining options. The rooms have spectacular sea view and the hotel has its own beach. The staff are super friendly; will definitely get back to the hotel next time we go to Kuwait.
Séjour de 4 nuits en septembre 2019
Réponse de Nabil Hammoud le 24 sept. 2019
Dear Guest, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us. As the General Manager of Marina Hotel Kuwait, it gives me great pleasure to hear that you enjoyed your stay with us. We take great pride in the service that we provide, and are pleased to hear that your experience met if not exceeded your expectations. We loved having you and look forward to welcoming you back to the Marina Hotel Kuwait. Kind Regards, Nabil Hammoud, General Manager.

10/10 Excellent

khaled

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019

10/10 Excellent

Eman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Great hotel I would recommend strongly for everyone specially the ones whom love beach and swimming pools.
Séjour de 2 nuits en mai 2019
Réponse de Nabil Hammoud, General Manager le 8 mai 2019
Dear Ms.Eman, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to rate us. We really appreciate it and delighted to learn that you had an enjoyable stay with us. I have shared the survey with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards.

10/10 Excellent

Mohammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Nabil Hammoud, General Manager le 8 mai 2019
Dear Mr.Mohammad, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to rate us. We really appreciate it and delighted to learn that you had an enjoyable stay with us. I have shared the survey with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards.

10/10 Excellent

Hussain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2019
Réponse de Nabil Hammoud le 27 janv. 2019
Dear Mr.Hussain, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to rate us on Expedia. We really appreciate it and delighted to learn that you had an enjoyable stay with us. I have shared the review with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Nabil Hammoud ,General Manager

10/10 Excellent

mohammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
الاستجمام
فندق ممتاز والإفطار رائع وخدمة صف السيارات فل الفل
Séjour de 3 nuits en janvier 2019
Réponse de Nabil Hammoud le 19 janv. 2019
ضيفنا الكريم السيد/ محمد، نشكركم على اختيار فندق مارينا لإقامتكم بدولة الكويت ، كما نشكركم أيضا على مشاركة تجربة إقامتكم معنا من خلال الاستبيان .وأسعدنا كثيرا تعليقكم الطيب فيما يتعلق بالافطار المتميز وكذلك خدمة صف السيارات. نتمنى زيارتكم لنا قريبا .تحياتى نبيل حمود المدير العام

8/10 Bien

-, Dammam, SA

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We returned to the hotel after a long day of activities only to find a large fly in the room. We asked for a swatter, but they sent 3 staff members. One of them hit the fly and missed and they spent about 45 minutes looking for it. During this, we had to leave the room because it got crowded. We told the front desk about the situation and he laughed at us but agreed to add a note for the morning team to deal with it. They called us the next morning but offered very unrealistic compensations. They offered late checkout and lunch. Really? Who would come to Kuwait and would want to eat lunch at a hotel? When we asked for other options, they offered a "discounted rate" which was more expensive than what we paid for through Expedia. We don't like the way they handled the issue, and we hope the Expedia intervenes. Other than that, the room was nice.
Séjour de 2 nuits en janvier 2019
Réponse de Mohamed Saad le 17 janv. 2019
Dear Guest, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to share your feedback about your stay with us. We are delighted to learn that you appreciated our rooms. At the same time, we do apologize for any inconvenience you might have encountered during your stay with us and that we have not fully met your expectations, we look forward to giving us another chance to gain your trust back and it will be a great pleasure to host you again at our hotel and we will do everything we can to improve your experience with us and exceed your expectations during your next visit.. We look forward to welcoming you back to the Marina Hotel! Kind Regards. Mohamed Saad, Front Office Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Place to be in Kuwait
This is a unique and friendly place. I travel regularly to Kuwait, from Switzerland, for work and I have stayed there over many years and have always been satisfied. To start with, the hotel has an unfailing complementary shuttle service from and to the airport, with equipped cars, and experienced staff. Check in and reception is quick, pleasant and efficient. Breakfast is excellent. Hotel has easy access swimming pools, with nice staff. So are the staff of the spa and gym, with an experienced coach. One can easily walk to Marina mall, or along the shore, while hotel itself is isolated and is peaceful and quite. The rooms are clean, nicely decorated and spacious, with open view towards the sea, and much light and sun. Thanks to the ability of its multi-cultural and multi-lingual director, the hotel functions efficiently and harmoniously, and makes one feel at home.
Séjour de 4 nuits en décembre 2018
Réponse de Nabil Hammoud le 26 déc. 2018
Dear Dr.Kazazi, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to share your feedback about your stay with us. We are delighted that you enjoyed your stay and it is always a pleasure to host you at our hotel during your visits to Kuwait. I have shared your valuable feedback with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards Nabil Hammoud General Manager

10/10 Excellent

TARIQ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
فندق هادئ
فندق رائع
Séjour de 3 nuits en décembre 2018
Réponse de نبيل حمود , المدير العام le 24 déc. 2018
ضيفنا الكريم السيد/طارق ،نشكركم على اختيار فندق مارينا لإقامتكم بدولة الكويت ، كما نشكركم أيضا على مشاركة تجربة إقامتكم معنا من خلال الاستبيان .وأسعدنا كثيرا تعليقكم الطيب.نحن حريصون دائما على تقديم أفضل ما لدينا لضيوفنا الكرام. نتمنى زيارتكم لنا قريبا .تحياتى نبيل حمود المدير العام

2/10 Horrible

Inkwon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018
Réponse de Nabil Hammoud le 24 déc. 2018
Dear Guest, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us. We are sorry we have not fully met your expectations and it will be appreciated to provide us with your contact in order to communicate with you. We are looking forward to welcoming you back to our hotel. Kind Regards Nabil Hammoud. General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outstanding Service
Experienced the best service in years. Quick check in, efficient concierge and responsive housekeeping and room service. Hotel is right next to a large shopping centre with many food and coffee options. 45 minute drive to the airport, and transportation is provided gratis by the hotel. Rooms are nice, if not a little overwhelmingly white and stark of decorations. Good shower pressure. Hot water from the sink could be hotter, as I had to boil water to shave with. Overall, a great stay. Would certainly recommend.
Séjour de 2 nuits en octobre 2018
Réponse de Nabil Hammoud le 31 oct. 2018
Dear Guest, Thank you for your recent stay at the Marina Hotel Kuwait and for taking the time to rate us on Expedia. We really appreciate it and delighted to learn that you had an enjoyable stay with us. I have shared the review with our staff, and all of them were very happy to receive your feedback. We look forward to welcoming you back to the Marina Hotel! Kind Regards, Nabil Hammoud ,General Manager

10/10 Excellent

alison, Uk

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel in a lovely area
Beautiful pool area Staff very friendly and helpful
Séjour de 5 nuits en septembre 2018
Réponse de Nabil Hammoud, General Manager le 2 oct. 2018
Dear Ms.Alison, Thank you for staying at the Marina Hotel Kuwait and for taking the time to rate us on Expedia. We are delighted to learn that you appreciated the service of our staff and the hotel facilities. We are looking forward to welcoming you back to our hotel.