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Avis sur New Garden View Resort

2.5 out of 5
New Garden View Resort
Jalan Padma Utara No. 4 Legian- Kuta, Legian, Bali

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 104 avis sur 297." "
Note des voyageurs de 8 (Bien), d’après 103 avis sur 297." "
Note des voyageurs de 6 (Satisfaisant), d’après 55 avis sur 297." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 297." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 297." "

8,2/10

Propreté

8,4/10

Personnel et service

8,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
la honte !
Avec le choix d'hôtels existant sur cette destination cet hôtel est a fuir absolument !! Au moment de prendre le petit dej il m'est explique d'une façon grossière qu'avec mon tarif il n'y a pas de petit dej inclus et si j'en veux le prix de la chambre passe a 70Usd/jour !!! Bar avec concert live de Gard Rick a l'entrée de l'hôtel et concerts tout les soirs jusqu'à pas d'heure !! Et je peux continuer a décrire les ennuis ! Je quute ce matin tampis pour ma dernière nuit payée je vais ailleurs !!!

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024

6/10 Satisfaisant

Janet

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Asked for late check out for 3 room we had booked, was told can’t as rooms where booked as soon as we left rooms 10.00am , but no one was put in the room I had till the next day , so not happy about it
Séjour de 12 nuits en mai 2024

10/10 Excellent

Reegan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mai 2024

6/10 Satisfaisant

Alison

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
We stayed one night in a poolside deluxe room with breakfast included. The room and the bathroom require renovation. The water provided by the hotel was already open. A plus -the aircon worked well. Breakfast was terrible. We ate around 8am and the very limited offerings seemed like they had been there since 6am. The pool on the ground floor was extremely small and overcrowded. There was a lovely pool on the rooftop, which had noone in it, great cocktails and a view of the sea! The entire area on the rooftop was being renovated and painted, as we found out by having blobs of white paint on our legs and feet as it had fallen in the pool. At least a lasting memory of the holiday. I don't think it was cheap by any standards.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Shoaib

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet,Calm and peaceful property with intellectual staff.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Grant

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were in the cottages They are clean and large and got connecting rooms when we ask Would definitely stay there again
Séjour de 7 nuits en avril 2024

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff. Great food. Fantastic bungalows. Great pools
Séjour de 4 nuits en mars 2024
Réponse de Elsi le 11 avr. 2024
Dear Linda,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort

8/10 Bien

Norman

Voyage en groupe
Les points forts : Propreté et personnel et service
Location, walking distance to multiple bars and dining establishments. Bathroom door kept self-locking, there was no key supplied to unlock the door yourself. Had to keep contacting staff to unlock. Mosquito problem in bathroom.
Séjour de 9 nuits en mars 2024
Réponse de Elsi le 11 avr. 2024
Dear Norman Greetings from New Garden View Resort Bali! We are grateful for your kind words on great location of our resort. At the same time, I would like to apologize for the inconvenience of your stay experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

10/10 Excellent

Deena

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff! Great location, buffet breakfast and pools great too.
Séjour de 3 nuits en mars 2024
Réponse de Elsi le 11 avr. 2024
Dear Deena,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

6/10 Satisfaisant

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Breakfast was poor not a lot of choice, accommodation tired but being updated
Séjour de 7 nuits en mars 2024
Réponse de Elsi le 11 avr. 2024
Dear Alan, Thank you for taking the time to share your thoughts on your recent stay with us. Your feedback is truly appreciated. We understand your comment about the accommodation appearing a bit tired and breakfast not more choice and we want to assure you that we are constantly working on improvements to enhance our guests' experience. Your valuable input encourages us to continue striving for excellence. We are pleased to know that you found our accommodations to be excellent value for money. Our commitment is to provide a comfortable and affordable stay for all our guests. We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit.

10/10 Excellent

nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Good has become our favourite place to stay
Séjour de 8 nuits en mars 2024
Réponse de Elsi le 27 mars 2024
Dear Nicole,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

4/10 Médiocre

Robyn

Les points faibles : Infrastructures et conditions de l’hébergement
it has been let to run down and they only fix things when they stop working, they need to do it on going. will never give room number with booking try to give you sub standard room because you have paid a cheaper rate online. it is always a fight. This has become very trying and we have booked with this hotel for the last 7 years now going to another one in october
Séjour de 9 nuits en mars 2024

6/10 Satisfaisant

Lisa

Voyage en groupe
Les points forts : Personnel et service
Staff great breakfast terrible
Séjour de 4 nuits en mars 2024
Réponse de Elsi le 19 mars 2024
Dear Lisa,Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear our resort staff are great . Your feedback is truly appreciated. We understand your comment about the breakfast terrible and we want to assure you that we are constantly working on improvements to enhance our guests' experience. Your valuable input encourages us to continue striving for excellence. We are pleased to know that you found our accommodations to be excellent value for money. Our commitment is to provide a comfortable and affordable stay for all our guests. We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit.

6/10 Satisfaisant

Tracy

Séjour de 4 nuits en mars 2024

10/10 Excellent

Shelley

Voyage en groupe
Central to everything. Staff are amazing and can not help you enough. Great place to stay at affordable prices. Would definitely recommend.
Séjour de 11 nuits en mars 2024
Réponse de Elsi le 13 mars 2024
Dear Shelley,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

10/10 Excellent

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in the older part of the hotel ( we just love this more traditional part of the resort over the newer modern part). I would suggest bringing mosquito coils if visiting in the wet season. The shower was just a drizzle, but we didn’t care, the place & location were awesome & outweighed the little issues.
Séjour de 3 nuits en mars 2024
Réponse de Elsi le 13 mars 2024
Dear Tracey,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.We appreciate your valuable feedback regarding shower was just drizzel and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort

8/10 Bien

Cheryl

Les points forts : Propreté et personnel et service
Séjour de 9 nuits en février 2024

8/10 Bien

Jo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 15 nuits en février 2024

6/10 Satisfaisant

Albert

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Basic location and reasonable price.
Had issues with getting extra room door key, staff said no! First few days room not made up, even when door label done, had to contact reception at end of 2nd day. Air con leaked water and had to get maintenance, was dripping over clothes bag, no offer to get cleaned. Basic use of restuarant for breakie and diner as better and cheaper meals in area locations.
Séjour de 8 nuits en février 2024
Réponse de Elsi le 13 mars 2024
Dear AlbertGreetings from New Garden View Resort Bali! Thank you for taking the time to share your thoughts on your recent stay with us. At the same time, I would like to apologize for the inconvenience of your stay experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

8/10 Bien

Sebastian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Nice place, nice staff and nice rooftop pool
Séjour de 9 nuits en février 2024
Réponse de Elsi le 13 mars 2024
Dear Sebastian,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

6/10 Satisfaisant

Gordon Phillip

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I stayed in a cottage at the back of the property, the room lacked lighting, was dated with old electrical plugs, and getting in and out of the shower was dangerous with water on tiles, high steps. The phone didn't work and room service was not available. Staff however were awesome.
Séjour de 5 nuits en février 2024
Réponse de Elsi le 13 mars 2024
Dear Gordon Philip Greetings from New Garden View Resort Bali! Thank you for taking the time to share your thoughts on your recent stay with us. At the same time, I would like to apologize for the inconvenience of your stay experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

10/10 Excellent

Karina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time here! Loved the pool and swim up bar, staff were great!!
Séjour de 6 nuits en février 2024
Réponse de Elsi le 15 mars 2024
Dear Karina,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.RegardsElsi

6/10 Satisfaisant

Chelsea

Les points faibles : Propreté et personnel et service
Séjour de 6 nuits en février 2024

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2024

6/10 Satisfaisant

Cade

Les points forts : Personnel et service
Currently under construction which wasnt mentioned when booking, alot of construction noise during the day. Big room but old compared to other rooms in the hotel. Overall it felt that if you werent spending 100$ plus per night you got the old stuff... linen and towels.
Séjour de 8 nuits en février 2024
Réponse de Elsi le 13 mars 2024
Dear Cade, Thank you for sharing your experience with us. We're glad to hear you think our location is great and We apologize for any inconvenience caused. Your input is valuable, and we appreciate your understanding that youare uncomfortable due to that case. We strive to provide an exceptional experience for all of our guests, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 Bien

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 17 nuits en janvier 2024

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was completely happy with this location. The staff and facilities made for an ideal stay
Réponse de Elsi le 13 mars 2024
Dear Jeff,Greetings from New Garden View Resort Bali!Thank you for leaving us with superb feedback sharing your experience in such detail for future travelers to grasp a feeling of what our resort is all about.The whole team and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.

10/10 Excellent

Alvaro

Séjour de 1 nuit en décembre 2023

8/10 Bien

Maureen

Les points forts : Personnel et service
Felt slightly isolated where room was situated. A long walk from entrance area. At night it was not lit enough for safety issues. Nearly fell over from missing step in dark.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Leanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Justina

Voyage en couple
Les points forts : Propreté et personnel et service
Overall the Hotel was great especially the staff who would go above AND beyond for you. Rooms.werr cleaned daily or when asked. Yes the older part needs an upgrade but that's a minor thing the towels could diffinitly do with an up grade as well beds are hell comfy we had one of the older rooms with no major issue other than the shower pressure very low and no bed side lights or switch to turn of the main light which was a pain as hitting the edge of the bed was not fun lol but look over great place great location and the pool on the roof top is great and relaxing with a great view.
Séjour de 9 nuits en décembre 2023

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location& easy to get around, close to most things.
Séjour de 4 nuits en novembre 2023

8/10 Bien

Leanne

Les points forts : Propreté, personnel et service, confort de la chambre
Happy holidays at Garden View.
Enjoy staying at Garden View with 2 pools to swim in. Staff are really friendly and very helpful. Rooms were ok a couple of little issues but overall ok.
Séjour de 10 nuits en novembre 2023

10/10 Excellent

nicole

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Will be back
Séjour de 8 nuits en novembre 2023

10/10 Excellent

Marnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en novembre 2023

2/10 Horrible

Alison

Séjour de 8 nuits en novembre 2023

4/10 Médiocre

Ashley

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Didn’t have hot water for duration of stay, asked to fix multiple times and was not fixed, will not be staying again.
Séjour de 5 nuits en novembre 2023

10/10 Excellent

David

Séjour de 2 nuits en novembre 2023

8/10 Bien

Tracey

Voyage en couple
Value for money
Séjour de 5 nuits en novembre 2023

8/10 Bien

Grant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en novembre 2023

10/10 Excellent

Alan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall this place was great & it's big! I've stayed in some pretty smick places [5* ] in other countries & I'd rate this joint equally, at a 3.5* price. At AU$85 a night, I was more than happy. I have mobility issues & use a wheeled walking frame, which I'd told them about. I requested a Ground Floor Deluxe Poolside room, which they reserved for me, that required negotiating a ramp to get down to. They also held another "internal" more accessible room - no ramp. Opting for my 1st choice, the night staff [I arrived after Midnight, delayed flight] escorted me & luggage safely to my room. During my 11-day stay, the staff seeing me made sure I was okay, offering assistance. Nearly always addressing me as Mr Barker; eventually, I got them to "Call Me Al" or Alan 😆. All the staff were excellent & friendly. Anything I requested was promptly seen to. The Air-Conditioned Poolside room was huge with a PARTY-SIZED KING BED 😆 & I was solo! Quiet too. I asked if other rooms had smaller beds, but Deluxe meant Deluxe, so no. The room was serviced daily, but I gave the House "Maid" time off from making up my room a few times. The Resort was always neat & tidy, with groundkeepers tending to it daily. It was not run down but what I'd call rustic, with a bit of peeling paint and the odd furniture knock or 2. The Y Sports Bar just outside -live music - a bonus! If you're looking for a reasonably priced, well-kept & conveniently placed RESORT, I'd highly recommend the Garden View.
Séjour de 10 nuits en octobre 2023

10/10 Excellent

Thomas Joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique place to stay
Séjour de 5 nuits en octobre 2023

4/10 Médiocre

Amanda

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very poor quality service, cleanliness & dining options.
Séjour de 8 nuits en octobre 2023

2/10 Horrible

Sophie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was dirty, mouldy & the bathroom was disgusting.
Séjour de 2 nuits en août 2023

8/10 Bien

dave

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The pace is getting a bit run down
Séjour de 7 nuits en mars 2023

8/10 Bien

Anthony Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great rooms big beds service was excellent very cle at n and tidy good central location
Séjour de 7 nuits en février 2023

8/10 Bien

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that it was close to the sports bar, good shopping and a circle K. You can park your scooter in the basement and it’s safe. The breakfast had plenty of options and the staff where very friendly. We stayed in the older/cheaper accomodation. It was great except the shower didn’t have much pressure and the walls where pretty thin, I could hear my neighbours. Overall would stay here again but maybe in the newer part.
Séjour de 8 nuits en février 2023
Réponse de Dewa Tirta le 14 févr. 2023
Dear Jessica,Greetings from New Garden View Resort Bali!We are grateful for your kind words on quite maintained of our resort during pandemic. At the same time, I would like to apologize for the inconvenience of your arrival experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.Dewa TirtaGeneral Manager

6/10 Satisfaisant

Margaret Anne

Voyage en couple
Les points forts : Propreté et personnel et service
the swimming pool was too deep i am only 5foot 2 inches tall and was unable to stand in the pool at all i can swim but you don't want to swim aall the time i won't go back also maintenance on deck areas was poor and will become dangerous
Séjour de 12 nuits en janvier 2023
Réponse de Dewa Tirta le 27 janv. 2023
Dear Margaret,Greetings from New Garden View Resort Bali!We are grateful for your kind words on quite maintained of our resort during pandemic. At the same time, I would like to apologize for the inconvenience of your arrival experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.Dewa TirtaGeneral Manager

8/10 Bien

Kelly Ann, Sydenham

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Réponse de Dewa Tirta le 2 déc. 2022
Dear Kelly,Greetings from New Garden View Resort Bali!We are grateful for your kind words on quite maintained of our resort during pandemic. At the same time, I would like to apologize for the inconvenience of your arrival experience. We appreciate your valuable feedback and we have taken immediate action to avoid the same issue occur in the future. We will deliver a better experience on your next stay and I would like to wish you safe travels and look forward to welcoming you back to New Garden View Resort.Dewa TirtaGeneral Manager