Hall

Avis sur Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
21885 Three Notch Rd, Lexington Park, MD

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 282 avis sur 509." "
Note des voyageurs de 8 (Bien), d’après 135 avis sur 509." "
Note des voyageurs de 6 (Satisfaisant), d’après 48 avis sur 509." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 509." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 509." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

alexandre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022

10/10 Excellent

Alex

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always stay here when heading to race track with kids, great place and affordable.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Alex,We're thrilled to hear that you consistently choose to stay with us when heading to the race track with your kids! Providing a great and affordable experience for our guests is important to us, and we're delighted that we've been able to meet your expectations. We appreciate your loyalty and look forward to welcoming you and your family back for many more great stays in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Angella, Sykesville

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The first room we were put in had a broken tv, hole in the wall from construction going on, gum on the wall and no hot water. The gentleman at the front desk was very accommodating. He was working alone so it took some time for us to switch rooms. There were no rooms available with 2 beds so he put us in a suite.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 9 avr. 2024
Dear Angella,We sincerely apologize for the inconvenience you encountered during your initial stay with us. It's disheartening to hear about the issues with the room, including the broken TV, construction-related damage, and lack of hot water. However, we're glad to hear that the gentleman at the front desk was accommodating and took steps to rectify the situation by upgrading you to a suite. Please rest assured that we'll address the maintenance issues promptly to prevent similar occurrences in the future. Your feedback is valuable to us, and we appreciate your understanding. Sincerely, Hotel Manager

10/10 Excellent

Ayan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Ayan,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

6/10 Satisfaisant

Deborah Lee

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The night clerk Rashad was very helpful and went above and beyond by helping me with getting my bags in the room to getting me drinks from the vending machine you see I have mobility issues and use a walker. Nice young man. Hang on to him
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 29 mars 2024
Dear Deborah,Thank you for sharing your positive experience with Rashad! We're delighted to hear that he provided exceptional service and went above and beyond to assist you during your stay, especially considering your mobility challenges. Rashad's dedication to ensuring your comfort and satisfaction is truly commendable, and we will definitely pass along your kind words to him. Guests like you are at the heart of everything we do, and we're grateful for the opportunity to have made a positive difference in your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

4/10 Médiocre

Jill

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were told the hotel was having a “soft” renovation. They assigned us a room directly beneath a room that had workers hammering throughout the day. It seems logical that they would put our room in a different location. The hotel was not full-maybe 10 cars in parking lot. It took at least 4 minutes of running water to get it warm for a shower. Ice maker did not work. Back door into hotel broken & not in use. I would not recommend this hotel.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 20 mars 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Leslie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
⭐️⭐️⭐️...Very basic hotel. Front desk staff was not at desk on arrival or check out so we had to wait for them to appear. Hotel is full of pink sticky notes denoting areas that need repairs & they were everywhere. Obvious bodily fluid stain on pull-out couch mattress. Included breakfast is underwhelming. If you're looking for a quick, basic place to lay your head as you pass through the area, this will work.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Leslie,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. It is disappointing to hear about the lapses in service at the front desk and the condition of the room, including the bodily fluid stain on the pull-out couch mattress. Your feedback regarding the breakfast and the need for repairs is duly noted, and we will work diligently to address these issues to improve the overall guest experience. We appreciate your candid review and hope to have the opportunity to exceed your expectations should you choose to stay with us again in the future.Sincerely, Hotel Manager

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Easy check in and very clean
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 14 févr. 2024
Dear Paul,Thank you for your stay. We're thrilled to hear that your check-in experience was smooth and that you found our hotel to be very clean. Providing a seamless and welcoming experience is our goal, and your positive feedback is truly appreciated. We look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 Bien

joseph p

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place, great location
Nice clean hotel, spacious room, in a great location. Fantastic breakfast layout, ample parking. Recommended
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 26 janv. 2024
Dear Joseph p,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay at our hotel. It's great to know that you found the hotel nice and clean, the room spacious, and the location convenient. We're also pleased that you enjoyed the fantastic breakfast layout and had ample parking. Your recommendation is greatly appreciated. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

4/10 Médiocre

Aundria

Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 14 janv. 2024
Dear Guest,We appreciate your feedback and apologize for any shortcomings during your stay. Your input is valuable, and we will use it to address the issues you encountered to enhance our services. If there are specific details you'd like to share, please feel free to reach out.Sincerely, Hotel Manager

10/10 Excellent

Tracey

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff friendly and overall quaint option for quick overnight trip
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 11 janv. 2024
Dear Tracey,Thank you for your stay and positive feedback. We're pleased to hear that you found our staff friendly and the overall atmosphere quaint, providing a suitable option for your quick overnight trip. We appreciate your choice and hope to welcome you back for future stays.Sincerely, Hotel Manager

4/10 Médiocre

conor

Voyage d’affaires
No hot water in shower. Shower head did not work. Towels not clean. TV remote did not work. TV not functional. Juice dispenser in dining room does not work. Other than above grear
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 10 janv. 2024
Dear Conor,Thanks for the feedback. We are sorry that we failed to meet your expectations in some ways. Your comments are very important in helping us improve our services and facilities. We apologize and shall work further to improve the amenities based on your observations. Hope you will visit again soon.Sincerely, Hotel Manager

10/10 Excellent

Lynette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😊😊😊
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 28 janv. 2024
Dear Guest,Thank you for sharing your positive experience! We're delighted to receive your 5-star rating. If there's anything specific you enjoyed about your stay or any feedback you'd like to provide, we'd love to hear it. We hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

8/10 Bien

Cathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Much improved
Much improved since my last stay! Upgraded tvs and some cosmetic repairs completed. The shower takes a little long to get hot. Side door not working. Staff is awesome and accommodating. Much improved!
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 14 janv. 2024
Dear Guest,Thank you for your feedback, and we're glad to hear about the improvements during your stay. We appreciate your positive comments on upgraded amenities and our accommodating staff. If there are specific areas we can further enhance, please let us know. We look forward to hosting you again.Sincerely, Hotel Manager

8/10 Bien

Theresa, Kensington

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 10 janv. 2024
Dear Theresa,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Alex

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WC trip.
Stayed 2 days for world cup. Good location, clean and good breakfast.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Manager le 14 janv. 2024
Dear Guest,Thank you for the perfect rating and positive feedback about your stay during the World Cup. We're delighted to hear you enjoyed our location, cleanliness, and breakfast. Your satisfaction is our priority, and we look forward to hosting you again.Sincerely, Hotel Manager

10/10 Excellent

Rosibel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 14 janv. 2024
Dear Guest,Thank you for the 5 out of 5 rating! We appreciate your positive feedback. If you have any specific comments or suggestions to share, please feel free to let us know. We look forward to hosting you again.Sincerely, Hotel Manager

4/10 Médiocre

Heather

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Needs work
Carpets throughout the hotel were very stained. As was the recliner in our room. From the location of the stain, it looked like dirty hair impression. We chose not to use the chair. First night we couldn't sleep because it was so hot. Turning on the a/c caused a noise like it was freezing up. Something was wrong with the alarm clock. It made a constant buzzing noise and had to be unplugged. Still using single serve plastics. Internet was very poor. Couldn't work. Coffee in the room was horrible.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Luis

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Vernetta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff and wonderful breakfast spread 😋.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Radu

Les points forts : Infrastructures et conditions de l’hébergement
Clean and convenient, as always
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Priscilla

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reasonably priced and close to the base. Rooms were clean and good sized. Free breakfast was OK. The scrambled eggs were awful.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Radu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Kingston

Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Toru, Lynnwood

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Property itself clean enough. Shower had good water pressure. However TV was not working at all. Well we did late check in and only stay 1 night so not huge issue but still inconvenient.
Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Paulette

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing!
On entering the room there was a weird odor, not a fresh one. Went to breakfast at 9:00, almost none of the gadgets worked (including the toaster!!!). They ran out of orange juice at 9:00! It’s safe to say I will not be returning to this hotel. Definitely NOT worth the money I paid. No thank you!
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Irwin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Clean, comfortable and the staff was very accommodating
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Shawanda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023

10/10 Excellent

MED

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

2/10 Horrible

Lisa

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Janet

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The front desk staff was courteous and helpful. Problems with TV and phones in room were not able to be resolved and general management has not responded to phone calls or email regarding reparations. Otherwise, a nice hotel, but the general manager's lack of response leaves a sour taste.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Julie

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a weird sound coming from the pipes that lasted until morning, kept me and my mom up the entire night. It also smelled old and dirty in the hallways and elevators.
Séjour de 1 nuit en août 2023

8/10 Bien

Edward

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

10/10 Excellent

Meleane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

10/10 Excellent

Abdourahmane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

8/10 Bien

Betty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Myisha

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
During my stay here, we had to switch rooms because the original room had blood on the furniture, the rugs were nasty and dirty and the hotel had a very bad smell, later during our stay it was a hotel party with kids drinks and grown guys, which is unsafe for children
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Dale

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was very good.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

DELMY E.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like that the rooms are big. Lots of stores near by. The amc theater is close by.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Miss Nicki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unfortunately there is no "Queit Time" set for this hotel for guest to go by so people were very noisy, playing and loud in the hallways all hours. It was my first uncomfortable stay. The guest overtop of me were so noisy that I could not sleep. Had to go to my car at 3am. Next day confronted front desk on the situation and to please change my room. Lillian was so nice and helpful my whole stay and changed my room with no issues. Thanks Lillian for being so helpful and apologetic.🙂
Séjour de 3 nuits en juillet 2023

10/10 Excellent

cruz godoy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was excellent staying there
Séjour de 1 nuit en juin 2023

10/10 Excellent

Katharine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
convenience and breakfast room
Séjour de 2 nuits en juillet 2023

4/10 Médiocre

ANNE

Voyage en couple
Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en juin 2023

10/10 Excellent

Rosibel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

8/10 Bien

Holly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and quiet.
Séjour de 1 nuit en juin 2023

8/10 Bien

Kyaw Min, Rockville

Séjour de 1 nuit en juin 2023