We had to wait 3 hours for our room because we couldn't check in until 4PM. Then front door wouldn't open as the lock malfunctioned. It took another hour before they were able to get the lock fixed to get in. Then the door wouldn't open fully. The floor had cheap vinyl planks that were warped, and the subfloor was not smooth and level making for difficult balance when walking toward the table/patio. The room appeared clean but the pillows and bed coverings smelled of mildew making sleeping uncomfortable. You can even see the mildew in the picture frame above the toilet.
The curtains have been removed from the 6' patio door and the sliding door in front do not prevent light from entering the room, so if you're light sensitive, sleep will not be good.
As we were loading our car to catch our flight, I fell down 6 stairs, landing on my head, causing a concussion and hitting my shoulder, elbow, knee, and twisting my ankle and had to go to the emergency room. The knot on the back of my head was the size of a fist. Due to my fall we missed our flight.
When we contacted the representative for Wayne Properties, we were told we could not stay over longer, until the next flight later the same day, because the room had already been cleaned. The resort had already told us they had no guests coming.
We would have been happy to pay for the room to be cleaned again but were not given that option.
We recommend Outrigger Resort only if you book direct, DO NOT USE WAYNE PROPERTIES
