Piscine couverte, chaises longues
Vérifier la disponibilité

Avis sur Crowne Plaza Liverpool City Centre, an IHG Hotel

4 out of 5
Crowne Plaza Liverpool City Centre, an IHG Hotel
2 St. Nicholas Place, Liverpool, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 661 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 242 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 1002." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Manon

Séjour de 2 nuits en septembre 2022

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très confortable, lits confortables et parfaitement situé.
Séjour de 2 nuits en août 2022

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Apprécié le tout Un bémol sur la salle de bain douche baignoire pas pratique
Séjour de 4 nuits en février 2020

10/10 Excellent

James, Ashburn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved our stay. Loved that breakfast was included each morning. Would stay there again.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely stay.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Gillian

Voyage en couple
Les points forts : Propreté et équipements
No smile or welcoming words from the young lady receptionist. Late lunch in the lounge area was pleasant but two young men, one sprawled out on the settee, were attended to by another young lady member of your staff, who obviously knew him well, for the whole time we were there. She was on duty so not really a professional front for the hotel! Room was chilly but couldn’t get the air con to work. Maintenance finally managed to get a flow of warmish air having removed ceiling tiles to check. Bath would not run hot in the morning and took 20 mins to fill using the shower head as it would not switch off but was running hot! After some fiddling we did manage to get the main tap flow working independently but not the calm morning experience I was looking forward to. Excellent breakfast, generous booking in/out times and easy parking.
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations le 26 mai 2024
Dear Gillian, Thank you taking the time to review your stay at Crowne Plaza Liverpool. I will be sure to share your comments with the team to look into.

10/10 Excellent

Oliver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, excellent facilities. Will definitely use again on my next visit to the city.
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations le 26 mai 2024
Dear Oliver, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future. Please contact me if I can be of any further assistance. Kindest regards,

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the breakfast, the staff, the location. The pool was great, but could do with a little more cleaning around the side. It was a lovely facility to have, please clean a little more though!
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations le 21 mai 2024
Dear Caroline, Many thanks for taking the time to review your stay a 5/5 at Crowne Plaza Liverpool. I will share your comments with the Harbour club team. I hope you return in the near future. Kindest regards,

10/10 Excellent

Frank

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, lovely service great food
Séjour de 1 nuit en avril 2024
Réponse de Johanna & CP team le 23 avr. 2024
Hello FrankWe really appreciate your feedback & the time you have spent to post your reviewThank you!Hope to see you again soon

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and secure. Great location on the level.
Séjour de 1 nuit en avril 2024
Réponse de Johanna & CP team le 23 avr. 2024
Hello KevinThank you for your feedback.I agree the hotel is such a lovely location, thank you for recognising that.See you again soon

10/10 Excellent

Shaun

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, central to everything and right on the waterfront. Great staff, will definitely return
Séjour de 1 nuit en avril 2024
Réponse de Johanna & CP team le 23 avr. 2024
Thank you ShaunPleased to read your comments about the staff, it is much appreciated & motivational.Hope to see you again

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very comfortable and convenient hotel to explore Liverpool. The food was very good and the staff were friendly and efficient.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 19 avr. 2024
Dear Dawn, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay at the Crowne Plaza - really friendly and attentive staff, great location for getting around Liverpool. Would recommend and stay again.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 16 avr. 2024
Dear Andrew, Many thanks for taking the time to review your stay 5/5. I am delighted to see you had such a great time and I hope to welcome you back in the future.

10/10 Excellent

Alan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient for the City. Good parking. Lovely waterfront situation.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations le 16 avr. 2024
Dear Alan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 16 avr. 2024
Dear Laura, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

2/10 Horrible

Jacob

Had no running pressure in the bathroom with water for showering and barfing air-conditioning, making bad noise all night reported this to reception and was told they’re going to look into it but had no maintenance to look into it when reported next morning mentioned it and the same lady spoke to yesterday, wasn’t there
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 11 avr. 2024
Dear Jacob, We appreciate you choosing Crowne Plaza Liverpool for your travel needs. I'm sorry for the issues you encountered during your visit. Reviews such as this go a long way in identifying areas where we can improve.I do hope to welcome you back in the future.

10/10 Excellent

Jordan

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 11 avr. 2024
Dear Jordan, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Heather

Voyage en couple
Les points forts : Équipements
Extremely well organised hotel. All of the staff were very polite and helpful.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations le 6 avr. 2024
Dear Heather, Many thanks for your 5/5 review of Crowne Plaza Liverpool. I am delighted to see you enjoyed your stay with us. I do hope to welcome you back in the near future.

8/10 Bien

Lorie

Les points forts : Propreté
Clean spacious rooms right on the waterfront. 10 min walk along the waterfront to museums & historic buildings. 5 min walk to city centre with more historic buildings and many restaurants. Fantastic gym: high quality cardio machines and weigh rack, large warm pool. Deducting one star because the in-room coffee is horrid instant and there’s no coffee machine in the lobby or coffee shop nearby.
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations le 6 avr. 2024
Dear Lorie, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I am happy to see that you enjoyed your stay with us. I do hope to welcome you back in the near future.

8/10 Bien

Mina

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff were very courteous
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 6 avr. 2024
Dear Mina, Many thanks for your 4/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Linda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There is nothing not to like about this hotel. Value for money. convenient to everything in Liverpool. Lovely staff. Room clean with lots of extras. I would recommend this hotel.
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 27 mars 2024
Dear Linda, Thank you so much for your review of our hotel Crowne Plaza Liverpool. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Horrible

Rhian

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 27 mars 2024
Thank you for taking the time to review your stay. I do wish we could of resolved any issue you may of had during your stay.

6/10 Satisfaisant

Mathieu

Les points forts : Propreté et personnel et service
TV equipment are hold No smart TV and poor internet connection check-in at 3 pm a bit late. You can get a late check out by sign-in to IHG however staff not inform you about it. Only get information about breakfast, no information about pool or gym.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 27 mars 2024
Dear Mathieu, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. Your comments are valuable for us to ensure we maintain the good, and improve any negative standards of service and care. Please accept my sincere apologies if your stay was less than satisfactory. I do hope you return in the future,

10/10 Excellent

Sanjay

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All loveley
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 27 mars 2024
Many thanks for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Amber

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 17 mars 2024
Dear Amber,Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future

2/10 Horrible

Sharon

Voyage en famille
Booked through Expedia but they wouldn’t allow me to change reservation due to me arriving a day later
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations le 14 mars 2024
Dear Sharon, Thank you for your feedback. We do hope you return in the future.

10/10 Excellent

Alison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
O
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations le 14 mars 2024
Dear Alison, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location on the waterfront , great helpful staff and everything went very smoothly
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 6 mars 2024
Dear Steven, Thank you for takin the time to review your stay at Crowne Plaza Liverpool. Delighted to see that you had a wonderful stay and I hope to welcome you back in the near future.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel in good location near to the Albert Dock. Rooms were very clean and spacious and good selection of food at breakfast. Our only disappointment was the pool. This was the main reason we chose this hotel and whilst I understand the gym and pool are open to non- guests, there were lots of older people “swimming” who made the children feel as though they were a bit of an inconvenience!! The ladies changing rooms are being refurbished so a temporary room was in service which was actually like an old storage room and not fit for purpose. Also the pool area was very dated and the tiles were quite unclean in places. I think the whole area could do with being updated or at least deep cleaned.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 25 févr. 2024
Thank you for your review of Crowne Plaza Liverpool. I sincerely apologise for any inconvenience caused by the refurbishment of the ladies changing rooms.I do hope you return in the near future.

10/10 Excellent

Ryan

Voyage en famille, Voyage en groupe
Les points forts : Équipements
Amazing
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 25 févr. 2024
Dear Ryan, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Excellent

Ronak

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Guest Relations le 6 mars 2024
Dear Ronak, Thank you for your wonderful 10/10 review of Crowne Plaza Liverpool. We do hope you return in the near future.

10/10 Excellent

Scott

Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 25 févr. 2024
Dear Scott, Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Ellen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Guest Relations le 25 févr. 2024
Dear Ellen, Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Mark Richard

Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 22 mars 2024
Dear Mark Richard, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Excellent

spencer

Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 22 mars 2024
Dear Spencer, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

8/10 Bien

Lucy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff were amazing so helpful and accommodating and the pool area is lovely. The only thing I would improve is soundproofing the rooms a bit better from the corridor/outside.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 19 févr. 2024
Dear Lucy, Thank you so much for taking the time to write such a lovely review about the Hotel Crowne Plaza Liverpool and team.It means so much to us all that that you chose our hotel and enjoyed your stay with us. Please return soon!!

10/10 Excellent

Roxanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Lovely hotel. Great location, in walking distance to most of central Liverpool. The room was comfortable and a good size, the staff were friendly and the facilities were excellent. I'd go back.
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 18 févr. 2024
Dear Roxanne, Thank you for your wonderful review of Crowne Plaza Liverpool and the team. We are delighted to see you enjoyed your stay, and I do hope to welcome you back in the future.

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Guest Relations le 17 févr. 2024
Dear Mary, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Excellent

Sian

Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 17 févr. 2024
Dear Sian, Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Excellent

Carwyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 18 févr. 2024
Dear Carwyn. Thank you for your 10/10 review of Crowne Plaza Liverpool. I do hope you return in the near future.

2/10 Horrible

VICTORIA

Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 17 févr. 2024
Dear Victoria, Thank you for your review of Crowne Plaza Liverpool. I am sorry to see that you scored us 2/10 I do wish we would of had the opportunity to resolve any issues while you were here.

10/10 Excellent

john

Séjour de 2 nuits en février 2024
Réponse de Guest Relations le 22 mars 2024
Dear John, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool 5/5. I do hope to welcome you back in the future.

10/10 Excellent

Peter

Liverpool sightseeing
Excellent trip to Liverpool. The hotel had everything we needed and the location was perfect.
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations le 1 févr. 2024
Many thanks for your 10/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Guest Relations le 25 janv. 2024
Dear Robin, Thank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

10/10 Excellent

Ashley

Voyage en couple
Les points forts : Équipements
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 25 janv. 2024
Dear AshleyThank you for your 5/5 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 25 janv. 2024
Dear Louise, Many thanks for taking the time to review your stay at Crowne Plaza Liverpool. I do hope you return in the near future.

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
Stayed for 3 nights for my daughter’s 10th birthday. We went swimming every day and she loved this. Restaurant food was decent. Parking was £54 for the duration. I found this a bit expensive. Lovely staff. The 24hr room service menu was limited but ideal for a midnight snack & considering the birthday girl only wanted skin on fries and a choc brownie it was perfect for her. Immaculate place. Deffo recommend. WiFi is the best I’ve ever used. My daughter’s favourite place so far. Will return for sure x
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations le 25 janv. 2024
Dear Natalie, I do hope your daughter had a very happy birthday !!!! I am delighted to see that you had an enjoyable stay with us at Crowne Plaza Liverpool. Please return in the future.

10/10 Excellent

Samantha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Central loca,close to shops,bars and the docks
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations le 25 janv. 2024
Dear Samantha, Delighted to see that you rated your stay at Crowne Plaza Liverpool 5/5. I look forward to welcoming you back in the future.

8/10 Bien

Paula Q

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
A localização é perfeita. O hotel é ótimo, bem confortável. Camas boas, bom banheiro. Ótimo café da manhã e restaurante. Escolheríamos esse hotel novamente. Somente 2 pontos negativos: a piscina só pode ser utilizada por crianças até as 18h. Isso não foi legal porque ficamos poucos dias e era a hora ideal, em que voltávamos para o hotel cansados e a piscina seria uma ótima opção de descanso. A limpeza do quarto também deixou a desejar. A cortina estava cheia de poeira visível ao olhar.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations le 1 févr. 2024
Many thanks for your 8/10 review of Crowne Plaza Liverpool. I do hope to welcome you back in the near future.

2/10 Horrible

Shenay

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Guest Relations le 25 janv. 2024
Dear Shenay, I am saddened to see that you scored Crowne Plaza Liverpool 1/5 ! I do wish we would of had the opportunity to turn this around. I do hop you return in the future.