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Avis sur Four Seasons Hotel London at Ten Trinity Square

5 out of 5
Four Seasons Hotel London at Ten Trinity Square
10 Trinity Square, London, England

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 213 avis sur 237." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 237." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 237." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 237." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 237." "

10/10

Propreté

9,8/10

Personnel et service

9,8/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nous sommes traité d’une manière exceptionnelle avec Margot au Front desk qui s’assurait que nous avions tous en main et plus de nous envoyer du champagne et des biscuits ..,,, Le spa et le plus beau que j’ai vue …… Alors dans mon livre c’est ma meilleure expérience hôtelière que j’ai pu vivre ….. Bravo !!!
Séjour de 4 nuits en octobre 2023
Réponse de Marie Fleury le 3 nov. 2023
Dear Luc, Thank you so much for your wonderful 5 star review. I'm thrilled to hear that Margot was welcoming, and that you enjoyed the Champagne and biscuits. I'm also so pleased that you loved our Spa. We are certainly very lucky to have such a big and beautiful Spa in central London! Thank you so much again for your kind words, and we very much look forward to welcoming you back to Four Seasons Ten Trinity Square soon.Warm regards,Marie FleuryGeneral Manager

6/10 Satisfaisant

Marco

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2023
Réponse de Marie Fleury le 15 mai 2023
Good afternoon Marco. Thank you for taking the time to review our hotel. I was disappointed to see your low rating, and I would be very grateful if you could share additional details with me so that we can aim to deliver a better experience next time. Please feel free to reach out to me directly if you'd like to discuss your experience. Warm regards, Marie FleuryGeneral Manager

10/10 Excellent

FlorianB, Genève

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A part la localisation un peu excentrée de notre zone habituelle (Mayfair/Oxford/St-James), tout est parfait au FS Ten Trinity. Le bâtiment est splendide, le service Four Seasons est bien là, la piscine et le spa sont géniaux, et les deux restaurants principaux (Mei Ume et La Dame de Pic) sont exceptionnels. On ne peut que recommander!
Séjour de 4 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
un séjour plus que parfait
Nous avons passé un excellent séjour en famille dans ce cadre élégant. Nous avons été comblés, le personnel est très attentionné, les chambres très spacieuses et la literie ultra confortable. Le Crown Jewels afternoon tea que nous avions accompagné d'une coupe de champagne Ruinart était tout simplement parfait. Une très belle découverte.... Nous avons déjà hâte d'y retourner.
Séjour de 2 nuits en septembre 2019

10/10 Excellent

MIZUKI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ホテルは中世の神殿みたいな豪華さと、歴史を感じる建物でした。 ずっと見ていられる建物であり、周辺は歩きで観光も出来ますし、駅が目の前なのでロンドン観光をとてもしやすい落ち着いた場所でした。 スタッフの方々の接客が素晴らしかったです。 また、朝食も美味しく素敵な空間で頂けました。
Séjour de 4 nuits en mai 2024
Réponse de Marie Fleury le 6 mai 2024
Dear Mizuki,Thank you so much for taking the time to write such a wonderful 5-star review!I'm delighted to hear you love our building here in London; we are certainly very lucky to have such a beautifully historic building so close to the Tower of London and Tower Bridge. I'm also thrilled that you loved the breakfast, and found the service provided by our team to be 'wonderful'.Thank you again, and we hope to welcome you back to Four Seasons Ten Trinity Square soon. Warm regardsMarie FleuryGeneral Manager

10/10 Excellent

Matthew, Calgary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and location
Séjour de 5 nuits en avril 2024
Réponse de Marie Fleury le 23 avr. 2024
Dear Matthew, Thank you for taking the time to review your recent stay with us here at Four Seasons Ten Trinity Square.I'm delighted to see you enjoyed your stay, and we hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful place to stay. Everyone very nice. Great concierge services. Great Ball Staff. Would definitely stay there again My only complaint is that the water is “hard”. It takes a lot of water to wash soap off.
Séjour de 3 nuits en avril 2024
Réponse de Marie Fleury le 23 avr. 2024
Dear Daniel, Thank you for taking the time to review your recent stay with us here at Four Seasons Ten Trinity Square.I'll be sure to share your wonderful feedback with our Concierge and Guest Services teams!I'm afraid the water is quite hard here in London generally.Thank you again, and we hope to welcome you back soon! Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Jerome

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's the Four Seasons... what more can one say? Impeccable and lovely, as always. Absolutely ideal location, in a beautiful historic building. I don't know what I did to deserve the upgrade to a suite, but I am forever grateful.
Séjour de 4 nuits en mars 2024
Réponse de Marie Fleury le 25 mars 2024
Dear Jerome, Thank you so much for taking the time to write such a wonderful 5 star review following your recent stay with us. I'm absolutely delighted to hear that you loved your room upgrade and enjoyed our beautiful building. We very much hope to welcome you back to Four Seasons Ten Trinity Square soon!Warm regards, Marie FleuryGeneral Manager

10/10 Excellent

Katie

Séjour de 5 nuits en mars 2024
Réponse de Marie Fleury le 3 avr. 2024
Dear Katie,Thank you so much for your 5 star review!We are delighted to see you enjoyed your stay at Four Seasons Ten Trinity Square, and we hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Marcin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2024
Réponse de Marie Fleury le 12 févr. 2024
Dear Marcin,Thank you so much for your 5 star review!I'm delighted to see that you enjoyed your stay here at Four Seasons Ten Trinity Square, and we hope to welcome you back soon. Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Natasha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de Marie Fleury le 9 janv. 2024
Dear Natasha, My sincere thanks for taking the time to review your recent stay with us. I'm delighted to see that you enjoyed your stay and rated us 10 out of 10, and very much hope to welcome you back to Four Seasons Ten Trinity Square soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de Marie Fleury le 9 janv. 2024
Dear Walter, My sincere thanks for taking the time to review your recent stay with us. I'm delighted to see that you enjoyed your stay and rated us 5 out of 5, and very much hope to welcome you back to Four Seasons Ten Trinity Square soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Andreas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top-Hotel in London
5* Hotel in einem historischen Gebäude und trotzdem sehr modern. Die Zimmer sind gross und ausgezeichnet eingerichtet. Der Schlafkomfort ist top; es ist sehr ruhig. Das Personal ist sehr freundlich, aufmerksam und immer hilfsbereit. Preis/Leistung ist sehr gut.
Séjour de 3 nuits en décembre 2023
Réponse de Marie Fleury le 22 déc. 2023
Dear Andreas, Thank you so much for your very kind 10 out of 10 review! We are delighted to hear that you enjoyed your stay with us and we hope to welcome you back to Four Seasons Ten Trinity Square soon. Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Rana

Séjour de 1 nuit en décembre 2023
Réponse de Marie Fleury le 19 déc. 2023
Dear Rana,Thank you so much for your 10 out of 10 review. I'm thrilled to hear that you enjoyed your stay here at Four Seasons Ten Trinity Square, and we hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Tim

Séjour de 1 nuit en décembre 2023
Réponse de Marie Fleury le 18 déc. 2023
Dear Tim, Thank you so much for your 10 out of 10 review. I'm thrilled to hear that you enjoyed your stay here at Four Seasons Ten Trinity Square, and we hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Marie Fleury le 18 déc. 2023
Dear Lisa, Thank you so much for your 5 star review. I'm thrilled to hear that you enjoyed your stay here at Four Seasons Ten Trinity Square, and we hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend couple stay birthday celebrations
A lovely luxury stay with my husband. Impressive bathroom suite and very relaxing luxurious room. Comfy bed and lovely amenities. All staff were help at all times and attentive. Swift check in. We were celebrating my husband key birthday and hotel sent non- alcoholic sparkly ( due to our dietary requirements) and birthday cake complementary. Lovely gesture and much appreciated- thank you for a lovely stay.
Séjour de 1 nuit en septembre 2023
Réponse de Marie Fleury le 2 oct. 2023
Dear Guest,Thank you so much for taking the time to write such a wonderful review regarding your recent stay with us! I'm so pleased to read that you had a lovely stay for your husband's birthday, and that you enjoyed your room and found our staff to be helpful and attentive. Thank you again, and we hope to welcome you back to Four Seasons Ten Trinity Square very soon.Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Jacqueline Contessa

Séjour de 2 nuits en septembre 2023
Réponse de Marie Fleury le 2 oct. 2023
Dear Jacqueline, Thank you so much for taking the time to review your recent stay with us. I'm thrilled to see that you enjoyed your stay and rated us 5 out of 5!Thank you again, and we hope to welcome you back to Four Seasons Ten Trinity Square very soon.Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Matt

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Marie Fleury le 2 oct. 2023
Dear Matt, Thank you so much for taking the time to review your recent stay with us. I'm thrilled to see that you enjoyed your stay and rated us 10 out of 10!Thank you again, and we hope to welcome you back to Four Seasons Ten Trinity Square very soon.Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Jalila, NASHVILLE

Séjour de 1 nuit en juillet 2023
Réponse de Marie Fleury le 24 juil. 2023
Dear Jalila, Thank you so much for your 5 star review. We are so pleased to hear you enjoyed Four Seasons Ten Trinity Square, and we do hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Paulo

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A Four Seasons is always a Four Seasons, which means the best amongst the best. But some Four Seasons are even better. This is the case with the Four Seasons Hotel London at Ten Trinity Square. It is almost perfection. We had three rooms (one deluxe, one premier and one executive room) and the only minus were the curtains of the premier room which did not block the light from the outside properly. This was not the case with the deluxe room, which had better curtains although being technically an inferior category of room, nor the case of the executive room, which had window shades besides the curtains. The overall experience, however, was outstanding. Everybody from staff were very nice, very well trained. This hotel should be studied as reference for the hospitality industry. It is gourgeous but not snob, so that you feel at home and relaxed all the times. Do not miss the splendid diner experience at the 2 Michelin Star Restaurant La Dame de Pic, which is phenomenal. If you can afford the Four Seasons London at Ten Trinity Square, do not think twice, book it now and be happy!
Séjour de 2 nuits en juin 2023
Réponse de Marie Fleury le 6 juil. 2023
Dear Paulo,I was absolutely thrilled to read your wonderful review! Thank you so much for taking the time to write it. To hear you describe Ten Trinity Square as 'almost perfection' is just so incredible, and we really appreciate your kind words. I'm so pleased to hear you enjoyed La Dame de Pic as well! Thank you again, and we do hope to welcome you back to Ten Trinity Square soon. Warm regards,Marie Fleury General Manager

10/10 Excellent

AKOP, Northridge

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juin 2023
Réponse de Marie Fleury le 28 juin 2023
Dear AKOP, thank you so much for your 5 star review. We are so pleased to hear you enjoyed Four Seasons Ten Trinity Square, and we do hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Qian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful place
Séjour de 3 nuits en mai 2023
Réponse de Marie Fleury le 5 juin 2023
Dear Qian, thank you so much for your 5 star review. We are so pleased to hear you enjoyed Four Seasons Ten Trinity Square, and we do hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Susan

Séjour de 3 nuits en mai 2023
Réponse de Marie Fleury le 19 juin 2023
Dear Susan, thank you so much for your 5 star review. We very much look forward to welcoming you back to Four Seasons Ten Trinity Square soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Gina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay of a lifetime
The most luxurious hotel, wonderful staff and extremely comfortable beds. They thought of everything. Spa is very beautiful.
Séjour de 7 nuits en mai 2023
Réponse de Marie Fleury le 22 mai 2023
Dear Gina, thank you for taking the time to write such a wonderful review! I was thrilled to read that you found the beds to be comfortable, the staff to be wonderful and the Spa to be beautiful. Thank you again, and we do hope to welcome you back to Ten Trinity Square soon. Warm regards, Marie FleuryGeneral Manager

10/10 Excellent

Elizabeth

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the property for a long weekend (4 nights) with a toddler. We could not have been happier with the mindful service here that made traveling with a three-year-old easy. The room is generously sized (by London standard) and they prepared everything we asked for (and much more) for the little one before our arrival. The location is very good (2 min walk to the Tower Hill station) and the traffic is not too busy in front of the hotel. There is a small pool in the spa and has adult-only hours. We were able to make the schedule work and the little one enjoyed the pool. In room dining has a good kids menu with many options. Would recommend this place for any family traveling with young kids.
Séjour de 4 nuits en avril 2023
Réponse de Marie Fleury le 15 mai 2023
Dear Elizabeth, thank you so much for your wonderful 5 star review. We are so pleased to hear you enjoyed Four Seasons Ten Trinity Square and found it to be a great hotel for travelling with your little one. Thank you again, and we hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Holly Charlton le 15 mai 2023
Good afternoon. Thank you so much for taking the time to review our hotel. We are thrilled to see that you rated Four Seasons Ten Trinity Square a 10 out of 10! Thank you again, and we look forward to welcoming you back soon. Warm regards, Marie FleuryGeneral Manager

10/10 Excellent

Thonya, Miami Beach

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel quality is top tier. Staff were friendly and residence was kept clean at all times. Thank you for making our stay so enjoyable!
Réponse de Marie Fleury le 15 mai 2023
Dear Thonya, thank you so much for your wonderful review! I was thrilled to read that you found our team to be friendly, and your Residence always kept clean. We hope to welcome you back to Ten Trinity Square soon!Warm regards, Marie FleuryGeneral Manager

10/10 Excellent

Roya

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had booked 4 nights at four seasons but due to some confusions between airlines, we couldn't fly at the time that we were supposed to and had to book for 2 days later so were missing 2 night of our stay in four seasons. I called the hotel to see if they would reverse the payment although honestly I didn't have much hope since it was fully paid and it was through expedia but to my surprise, they accepted very easily. I just had to message expedia and let them know that hotel agreed to refund and on top of that, when we got to the hotel, since they had felt bad for us that we had stuck in Larnaca for 2 days, they upgraded our room. Everything was perfect. Unfortunately we couldn't use any of the restaurants since it was fully booked but our room and the hotel is beyond beautiful. The location is great. walking distance to some of historical places. Not too far from Harrods even. Everybody was nice but I like to thank Margot and Ediz.
Séjour de 4 nuits en mars 2023

10/10 Excellent

harald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2023

10/10 Excellent

Rhianne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023

10/10 Excellent

James Harold

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always top class

10/10 Excellent

Sana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Marie Fleury le 18 déc. 2023
Dear Sana, Thank you so much for your 5 star review. I'm thrilled to hear that you enjoyed your stay here at Four Seasons Ten Trinity Square, and we hope to welcome you back soon!Warm regards,Marie FleuryGeneral Manager

10/10 Excellent

George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
property was beautiful, just too far from most london attracctions
Séjour de 4 nuits en décembre 2022

10/10 Excellent

Naveed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Location. Excellent service. Beautiful historic building which is tastefully renovated. Comfortable and generously appointed rooms and bathrooms

8/10 Bien

Chao Yang

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Elna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2022

10/10 Excellent

ash

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely property. Nice rooms and great service. But a little out of the way for central London.
Séjour de 3 nuits en juillet 2022

10/10 Excellent

Po-Han

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good service, facility.
Séjour de 2 nuits en juin 2022

10/10 Excellent

Po-Han

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, fantastic service and facilities.
Séjour de 1 nuit en juin 2022

10/10 Excellent

Eugene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2022

10/10 Excellent

Jamila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best hotel in London, will always be a returning guest.
Séjour de 1 nuit en mars 2022

10/10 Excellent

Bhavin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2022

10/10 Excellent

Young

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2021

10/10 Excellent

Bushra

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2021

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and amazing customer service. We will definitely be coming back
Séjour de 1 nuit en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just returned home from the most amazing stay at the Four Seasons London at Ten Trinity Square. As with all Four Seasons the level of service from check in to check out is impeccable as expected from the chain, however with that being said the team at FS ten trinity went above and beyond the normal call of duty for hotel personnel and made our stay one to remember for a lifetime. The facilities are second to none, they have the best spa in London for sure. The speciality suites are like something out of a museum, so beautiful and hygiene around the hotel was perfect. A very special mention to Paolo, Franc, Andrea, Walter, Elaina, Junior, Daniela, the lady that checked us in and showed us to our suite(so sorry forgot your name) and many many more. The staff are the foundation of all hotels, and the staff here are an absolute asset to this hotel and they are the reason we will be returning. Thank you all so much. We hope to see you soon - the Darr Family.
Séjour de 3 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfection - nothing less than what you would expect from the Four Seasons
Séjour de 2 nuits en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel! Very clean, hotel staff very friendly and welcoming. Spa area is beautiful and worth checking out!
Séjour de 1 nuit en août 2021

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic.
Fantastic service. Room and bathroom Is the highest quality. Bed was the best we’ve ever slept in!
Séjour de 1 nuit en octobre 2020
Réponse de Team Trinity le 27 nov. 2020
Thank you for your feedback.