Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, seuls les animaux d'assistance sont acceptés au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Cet hébergement dispose d'un parking sans voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement Hampton Suites Serviced Apartments ?

Heure de début de l'enregistrement : 16 h 00 ; heure de fin de l'enregistrement : à tout moment.

Où se situe l'hébergement ?

Cet immeuble se trouve près de l'aéroport, à 0,4 km de Tamise et à 2,7 km de Château de Hampton Court. Également à 15 km de distance : Parc à thème Chessington World of Adventures et Stade de Twickenham. Gare de Ditton est à 15 minutes à pied et Gare de Surbiton est à 24 minutes.

Hampton Suites Serviced Apartments Avis, Prix & Photos 2026

8/10 Bien

Voyageur vérifié

8 janv. 2019

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

Mainly OK Only issue is warm water, not so warm (tap & shower)

Séjour de 2 nuits en janvier 2019

8/10 Bien

Padmini

Voyage en famille

29 nov. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

Floor was dusty

Séjour de 4 nuits en novembre 2025

2/10 Horrible

Kenneth, Germantown

23 nov. 2025

Les points faibles : Propreté et équipements

I reserved an apartment here through Expedia as did others in my group. I got a confirmation that I had reserved a 2 bedroom apartment from Expedia. We checked in, as instructed, at the Crowne Plaza Hotel. I was told there that I never had an apartment, that I just had a room at their hotel and that was what Expedia had reserved. I know several others who had this experience.

Séjour de 4 nuits en novembre 2025

2/10 Horrible

Raghu

Voyage d’affaires, Voyage en couple

22 nov. 2025

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

Worst Hotel Serviced Apartments I have ever stayed in. Will NEVER use them again. The rooms were cold as the heating did not appear to work. The bathroom was deplorable, no hand soap and the Shower unit was very difficult to operate.

Séjour de 1 nuit en novembre 2025

4/10 Médiocre

JAYASHREE

Voyage en famille

21 nov. 2025

Carpet wasn’t clean As no breakfast options are available, would be good to have fruits in the room

Séjour de 1 nuit en novembre 2025

10/10 Excellent

Esther

14 nov. 2025

Séjour de 1 nuit en novembre 2025

8/10 Bien

Rufina

Voyage en couple

19 oct. 2025

Les points forts : Infrastructures et conditions de l’hébergement

Personal were helpful but after that we did not see anybody until we checked out.The trush we have to dispose it ourselves. Parking place was at the back of theApartments,very comfy.In between was many Dogs kot around.Kitchen exhaust needs new light. Apartment itself was comfy. Personal was helpful ftom not having light on t

Séjour de 5 nuits en octobre 2025

2/10 Horrible

Elliott, Wadebridge

Voyage d’affaires

9 oct. 2025

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

I stayed in the Hampton Court Apartment Suite and had an extremely poor experience — completely unacceptable for the money I paid. When I arrived, my key didn’t work and I had to call for assistance to even access the building. There was no check-in information, no Wi-Fi or phone signal and I had to go outside just to try and contact the hotel. I called six times with no answer. Inside, the apartment was in a terrible state: marks all over the walls, no bin bag provided, a towel with a blood stain and a broken iron. I raised these issues twice in person (at 2:00 am and again at 8:00 am) and was advised to follow up in writing - which I did. It has now been over 10 days and management still hasn’t responded. I’ve called more than five times and each time I’ve been told someone would get back to me, but nobody ever has. Truly awful customer service and far below what I would expect for the price I paid.

Séjour de 1 nuit en septembre 2025

6/10 Satisfaisant

Teresa

5 oct. 2025

Les points forts : Infrastructures et conditions de l’hébergement

Les points faibles : Propreté

Good option but cleanliness was not great

Séjour de 1 nuit en octobre 2025

2/10 Horrible

Chana

Voyage en famille

25 sept. 2025

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement

The exterior door does not latch all the way, so anyone could walk in. The lobby area/ hall smelled... interesting and unfamiliar, in a bad way. Our suite was not clean; the master bed had stains on the mattress, along with what looked like black crumbs or seeds or something... the mattress pad and sheet were stained and there was a huge urine stain on the duvet cover as well. There were also stains on the curtains. The sofa bed had no sheets at all, so when I called the hotel to complain about the state of the master, I asked them to bring clean sheets for the sofa bed. The attendant remade the master bed, and left the sheets and duvet for the sofa bed- but when I made it up later, there was a urine stain on that as well! And another random, brown stain. And then, there were the spiders. I killed three before even talking to Expedia- and I'm not talking about the tiny little spiders that get into houses, I'm talking about large, bodies bigger than a US nickel sized spiders. Crawling down the second bedroom curtains, on the kitchen wall, in the bathroom, in the hall... my daughter took a nap when we first arrived in the second bedroom and got bitten up by something- looked like bedbug bites. They ended up moving us to the hotel, but that made things more expensive, as I now had to pay for each meal instead of cooking. Sorting this wasted the first two days of our trip- and no refund was given for the loss of our time or inconvenience.

urine stains on duvet- the "clean" set I requested

Séjour de 6 nuits en septembre 2025

8/10 Bien

Rainer

Voyage en famille

21 sept. 2025

Les points forts : Propreté et confort de la chambre

Séjour de 8 nuits en septembre 2025

8/10 Bien

Mr. Pang See Yin

Voyage en famille

15 sept. 2025

Les points forts : Propreté

Les points faibles : Infrastructures et conditions de l’hébergement

The apartment needs renovation. Limited number of parking spaces and thus we need to park at Crown Plaza Hotel and walk back to the apartment. If need to do laundry, need to use the shared washing machines. However, one is broke and another isn’t connected with water supply.

Séjour de 5 nuits en août 2025

6/10 Satisfaisant

ALAN

7 sept. 2025

Les points faibles : Services et équipements

The apartment we had number 9 was nothing like that as advertised on Expedia was tired and not furnished or decorated as shown so in all we felt rather disappointed and miss sold

Séjour de 2 nuits en septembre 2025

2/10 Horrible

Erika

6 sept. 2025

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

Awful. The place was dirty, the floor filthy. The sleeper sofa was broken. The springs were gone and generally uncomfortable. No cooking utensil, pan, oven trays. No welcome amenity basket IE with a small dish soap, washing machine or dishwasher tablets or tea and coffee sachets. Just two larger pots were provided. 2 out of the 5 dining chairs were broken. The bedrooms were ok, in our room furniture didn’t fit in the room, it was too big or the room was too small, so no room to move around in our room. My daughter’s room was very large with hardly any furniture in it. The outside doors to the patios didn’t lock properly. And there wasn’t a tv remote (that was the only thing the hotel was able to replace for us). The outdoor trash cans/ dumpsters (which was our view) were overflowing and there was trash everywhere in the extremely small parking lots. There were two large storage containers taking up a few parking spaces. If you couldn’t park in the lot, you had to pay for parking across the road. If we relocating from the states, and waiting for our rental house to become available, I would have left even sooner then we did(checked out 1 day early). On that note was told at checkout because I booked through Expedia they couldn’t change the # of nights so they would have to charge me for the entire stay. Yes we voices our concerns to the front desk about the situation and dirty rooms/missing items were told “we will try to replace them or come clean. Never did!

Séjour de 14 nuits en août 2025

10/10 Excellent

Alison

Voyage en famille

24 août 2025

Les points forts : Propreté et confort de la chambre

Séjour de 1 nuit en août 2025

2/10 Horrible

Ana

Voyage en famille avec de jeunes enfants

22 août 2025

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

The property was described as having stunning views. The back view of a parking lots full of junk and rubbish, the front of the building is to a busy noisy road. The water in all drains (shower, bathroom sink and kitchen sink) were very slow to drain. There was mould and dirt in the grout all around the shower. There was no service on site, we were three people and there were two towels, two mugs. No dishwasher soap, no kitchen towels or napkins.

This is the stunning view from the flat we were given. There was limited parking, we had to pay for parking elsewhere.

Séjour de 3 nuits en août 2025

4/10 Médiocre

Dianne

17 août 2025

Les points faibles : Propreté et confort de la chambre

Not a good experience

When we arrived the apartment had no couch as shown in the photos. Then the TV did not work would not switch on this was reported to the number provided. On the evening the tower fan did not work so we were left with an inadequate desk fan which was full of dust! The bed was like sleeping on a water bed ! We sent a what’s app message to the number provided and after 1hr we had not had a reply so we followed it up with a phone call. We also reported that the bathroom bin had no lid, the toilet brush was all rusty and all the skirting boards were full of dust. When we returned from our day out they had replaced the fan got the tv working and replaced the bathroom bin and toilet brush. We felt the room had not been used for a while and the furniture moved around as the bed was at a peculiar angle due to the removal of the couch! The doors were dirty and the curtains were hanging down. It was very unloved. There was 1 teaspoon and the hall/landing was very dirty with mud marks and the lift didn’t work. It looked like people were living there permanently . It took us 1 week to get our £200 deposit back from “pending” from the bank. We asked for compensation for the issues raised but we have not had a response. We don’t like leaving a bad review but we don’t think these premises are suitable. Would we recommend, definitely NOT.

Séjour de 3 nuits en août 2025

6/10 Satisfaisant

Andrew Lee, Pingree Grove

Voyage en famille

2 août 2025

Les points forts : Propreté

Les points faibles : Services et équipements

We booked this property for our trip to London while the property itself is refurbished. We did find out it used to be a refugee residence. It is extremely far away from London taking about an hour and a half through public transportation and in our plus through car or Uber just to get to the London area. There is very limited dining areas around the property but there are some options. It is important to note that there is absolutely no form of air conditioning and the small fans provided barely circulated any air causing us to leave the windows open and bugs to come in the first floor unit. We had also felt unsafe due to the fact that having the windows open allowed anyone walking by to be able to either stop and look or actually come into the unit. The back area of the apartment we were in was littered with garbage and definitely needed to be cleaned up. There is a beautiful section of the Thames River that you can rent boats and walk alongside overall. Unless you are planning to only visit the suburbs of London, I would not recommend staying as it is extremely expensive to get back to London and takes a ton of time

Séjour de 5 nuits en juillet 2025

8/10 Bien

Edward Y T

Voyage en famille

27 juil. 2025

Les points forts : Propreté et confort de la chambre

Spacious apartment with a competitive price

The apartment was clean and spacious, with a suitable location. The kitchen was clean with enough utensiles. The towels, bedsheet and toilet were clean and we were comfortable to use them without doubt. To our surprise, there were two fans which gave us good comfort during the hot summer. The only down side was that the pan and saucepan were a bit old. A new set will be good. Also, a few more cutting knives will be convenient. Lastly, a few more hooks in the toilets to let us place our towels and clothes will also be great. Outside our room, we found that the laundary was a bit dirty, but we did not have to use it, so it was alright. One last thing, we did not realize we have to walk up 2 storeys. So, some warning in the description page will be good.

Séjour de 5 nuits en juillet 2025

10/10 Excellent

Yasmin, Staines-upon-Thames

24 juil. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

Séjour de 10 nuits en juillet 2025

6/10 Satisfaisant

Sayara

21 juil. 2025

Les points forts : Propreté et infrastructures et conditions de l’hébergement

Property was great but it is very hot on a hot day/night as there is no ac and the fan are no good.

Séjour de 1 nuit en juillet 2025

2/10 Horrible

Catherine

20 juil. 2025

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

Ad very misleading, they tell you AFTER non refundable booking. Took one look at the horrible apartment and made other arrangements. 100% bait and switch. Laundry facilities are not in the apartments but communial, the bed was visibly lumpy, not clean, not safe for solo travels, locks were not sufficent, approx 4 parking spaces through dumpster area and horrible smell.

Séjour de 5 nuits en juillet 2025

4/10 Médiocre

Bertha

Voyage en famille avec de jeunes enfants, Voyage en famille

17 juil. 2025

Les points faibles : Infrastructures et conditions de l’hébergement

I liked that there were separate rooms to have our kids in another room. I liked that there was a washer and dryer. I liked that these was a full kitchen. Unfortunately, there were a few things I didn't like. Check in is in another hotel which is about 5 minutes away. In my situation it was an inconvenience because I had two young children with me and hauling our luggage to other location was not ideal. Luckily, my husband was with us so he stayed behind and they let us leave our luggage in that location until it was time for checkin. The elevators broke on the second day of our stay so we had to carry our luggage down the stairs. The washer/dyer left black stains on our clothes after our first wash. There was no air conditioner, the two small fans that were available for us where not working. We were also 45 minutes away from downtown but in traffic it can be up to two hours because there is no feeway and the speed limit is 20mph.

Séjour de 4 nuits en juillet 2025

2/10 Horrible

Jeffrey

Voyage en couple

10 juil. 2025

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

room was fine common areas were disgusting this property should not be on the Expedia web site items of clothing and rubbish strewn all over the floor If I could have booked into the hotel i would have but they were full Hampton Suites was the problem

Séjour de 1 nuit en juillet 2025

8/10 Bien

Ailish

6 juil. 2025

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

Overall it was very good. There really needs to be a bedside light as I had to get out of bed to switch the light off. A door stop for the balcony door would also be useful.

Séjour de 1 nuit en juillet 2025

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