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Avis sur Hilton Garden Inn London Heathrow Terminal 2 and 3

3.5 out of 5
Hilton Garden Inn London Heathrow Terminal 2 and 3
Heathrow T2, Hounslow, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 2108 avis sur 3522." "
Note des voyageurs de 8 (Bien), d’après 913 avis sur 3522." "
Note des voyageurs de 6 (Satisfaisant), d’après 287 avis sur 3522." "
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 3522." "
Note des voyageurs de 2 (Horrible), d’après 103 avis sur 3522." "

9,4/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

2/10 Horrible

Charles

I arrived and there was a "leak" in the room. They found me another room in another hotel but offered no other form of compensation. Very unfortunate.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 13 mai 2024
Dear Charles Thank you for taking the time to share your feedback. We ‘re deeply disappointed to hear about the challenges you experienced during your time with us. We will definitely take your feedback and put forth to higher management so we can serve you better in future.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Arnaud Paul-Jean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hébergement est compliqué à trouver (pas de panneau dans l'aérogare) mais la prestation satisfaisante.
Séjour de 1 nuit en avril 2024
Réponse de Bharat le 22 avr. 2024
Dear Arnaud, Thanks for your review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,

10/10 Excellent

Claude

Séjour de 1 nuit en août 2023
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 30 sept. 2023
Dear Claude Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Sandrine

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

BRIGITTE

Séjour de 1 nuit en mars 2023

10/10 Excellent

Chantal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disponibilité de la chambre et qualité de service
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Paule

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien pour un séjour d’une nuit.
Séjour de 1 nuit en août 2022

10/10 Excellent

Patrice

Séjour de 1 nuit en août 2022

8/10 Bien

Johanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le comfort de la chambre
Séjour de 1 nuit en mai 2022

8/10 Bien

olivier

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pratique
Hotel pratique pour 1 nuit avant un départ de l'aéroport, terminal 2 et 3 accessible à pied
Séjour de 1 nuit en novembre 2021

10/10 Excellent

Nicolas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en octobre 2021

8/10 Bien

Erwan

Séjour de 1 nuit en septembre 2021

8/10 Bien

Joe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for early flights. Expensive food and drinks (as expected). Rooftop bar for drinks is nice but the food there was awful.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tracey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food good at a reasonable price. Loved the Runway Bar.. Views fab.Cocktails lovely, but a bit expensive. Room comfy and clean.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Penny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An excellent place to stay
Séjour de 1 nuit en mai 2024

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
up to date and very comfortable
Séjour de 1 nuit en mai 2024

10/10 Excellent

Elizabeth

Expensive but so convenient to airport. Very good fitness centre
Séjour de 1 nuit en mai 2024

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tina, Montgomery

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed one night. Room fine. Roof top bar was great for view.
Séjour de 1 nuit en mars 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 13 mai 2024
Dear Tina Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay prior to going into London after a late flight. The tube and Gatway Express is super convenient.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 13 mai 2024
Dear Angela Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

robin, santa rosa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I appreciated the fact that the tube is easy to get to and easy to use to get to Heathrow. The hotel itself was comfortable and the restaurant had good menu choices.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 13 mai 2024
Dear Robin Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Karen

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 13 mai 2024
Dear Karen Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

6/10 Satisfaisant

Maz & David

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property is overrated and very expensive for what it provides. There is a lack of generosity. Small bottles of water should be complimentary with the room given what the hotel charges per night. Some Staff in Runway Bar very miserable looking and unfriendly.
Séjour de 2 nuits en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 13 mai 2024
Dear Maz Thank you for taking the time to share your feedback. We ‘re deeply disappointed to hear about the challenges you experienced during your time with us. We will definitely take your feedback and put forth to higher management so we can serve you better in future.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Roberta

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Great for overnight pre flight stay
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 13 mai 2024
Dear Roberta Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Philip, FPO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was very clean and the staff was outstanding. Minimal places to eat close by.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 10 mai 2024
Dear Phillip Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Ian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel check in was quick , friendly and efficient. We are in the restaurant, food was good , service a bit slow as it was busy.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 9 mai 2024
Dear Ian Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 10 mai 2024
Dear Paul Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable clean and convenient
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 8 mai 2024
Dear Jason Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Howard

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 8 mai 2024
Dear Howard Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

6/10 Satisfaisant

Grace

Voyage en couple
Les points forts : Propreté
I booked a king room but they gave me a queen. Then I found the A/C did not work. They offered to give me a fan. Imagine that! If I did not want to sleep, I would have booked a red eye flight and skipped the stay. I assume most people who stay here have an early flight to catch. So I asked to switch to another room. They were decent enough to let us move. This is almost midnight already. Then I found out they actually had king room but did not give it to me at initial check-in. I forgot to pack a British plug since this was the only night we stayed in England. They did not have a loaner. Other hotels would have loaned us an adapter.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear Grace Thank you for taking the time to share your feedback. We ‘re deeply disappointed to hear about the challenges you experienced during your time with us. We will definitely take your feedback and put forth to higher management so we can serve you better in future.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
we stayed a few ours on a long layover, good and convenient for this purpose.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear Eduardo Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and clean, will definitely stay there again.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear Christopher Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Martin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear Martin Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

OSCAR

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente para viajeros
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear Oscar Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

William

Séjour de 1 nuit en mars 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear William Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Luisa Chun Yen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of this property is convenient. It has a nice view of the run way. Staff CLOFA is very friendly.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear Luisa Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Youren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location is great and very convenient. The room is very quiet although it is located in a terminal of the airport.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear Youren Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

6/10 Satisfaisant

Kalyanbhai

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
The property location close to the airport
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 6 mai 2024
Dear Kalyanbhai Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

Neil

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and ideal for an early flight. The entrance was not so easy to navigate when coming out of terminal 3 exit - led down some sort of service road thanks to google maps - but apart from that - very good.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 4 mai 2024
Dear Neil Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Hilton Garden Inn is committed to providing high-quality customer service to all our guests. We hope to see you again soon.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for catching a flight! Excellent service The roof top bar and restaurant give excellent views of the airport
Séjour de 1 nuit en mars 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 4 mai 2024
Dear Gary Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Ruben

Voyage en famille
Les points forts : Propreté et équipements
Great place to stay during long lay overs.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 3 mai 2024
Dear Ruben Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, nice room and the bar on the 14th floor give great views of arriving and departing aircraft.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 3 mai 2024
Dear Paul Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Jane

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
New hotel and rooms are nice. Really liked the rooftop bar and the food was great.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 3 mai 2024
Dear Jane Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

6/10 Satisfaisant

Gillian

Les points forts : Propreté
Loved that it was in the terminal. Did not like the fact that I paid a lot of money for a room where the tv did not work and the fridge/cooler was also not working
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 3 mai 2024
Dear Gillian Thank you for taking the time to share your feedback. We ‘re deeply disappointed to hear about the challenges you experienced during your time with us. We will definitely take your feedback and put forth to higher management so we can serve you better in future.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay while traveling through Heathrow.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 3 mai 2024
Dear Robert Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Russell

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic stay will stay again if will fly from Heathrow again
Séjour de 1 nuit en mai 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 3 mai 2024
Dear Russell Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

RUSSELL, Medford

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
We booked our last night at the Hilton since it is a nice hotel and we had an early flight. It is a quick ramp down to the terminal and excellent time saver. Staff were all friendly and helpful with nice room
Séjour de 1 nuit en avril 2024
Réponse de Hilton Garden Inn London Heathrow Terminals 2 &3 le 3 mai 2024
Dear Russell Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Bien

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
A very convenient hotel when doing an overnight layover at Heathrow. An expensive option but one has to decide if the convenience is worth it. Two minutes from baggage pickup and likewise when checking in for your next flight. With a decent restaurant.
Séjour de 1 nuit en avril 2024
Réponse de Damian le 2 mai 2024
Dear John,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Bien

Grant, Brighton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was excellent. Modern, clean, good toiletries, great bed. Blackout and soundproofing were both excellent. It could have used a coffee maker rather than just a kettle but that was fine. WiFi average but worked. Food and drink is overpriced for what you are getting - £18 for a cocktail, £25 for a burger, £11/£12 for a wine etc. Staff were nice
Séjour de 1 nuit en mai 2024
Réponse de Damian le 2 mai 2024
Dear Grant,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Bien

Helen

Convenient
Séjour de 1 nuit en mai 2024
Réponse de Damian le 2 mai 2024
Dear Helen,Thank you for taking the time to give us a review. WWe look forward to welcoming you back during your future visits to the UK.