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Avis sur The Lensbury Resort

4 out of 5
The Lensbury Resort
Broom Road, Teddington, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 258 avis sur 551." "
Note des voyageurs de 8 (Bien), d’après 178 avis sur 551." "
Note des voyageurs de 6 (Satisfaisant), d’après 69 avis sur 551." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 551." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 551." "

9,0/10

Propreté

8,6/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Michel VULCAM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Guest Relations le 13 nov. 2019
Thanks you for your 10/10 rating of your recent stay with us. I am pleased you had such a good stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrific place to stay, on the Thames, free access to health club and pool
Séjour de 4 nuits en octobre 2019
Réponse de Guest Relations le 4 nov. 2019
Thank you for your reveiw and excellent rating for your stay with The Lensbury. We really appreciate your feedback. Best wishes

2/10 Horrible

Tim

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Juan Pablo le 19 mai 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay at The Lensbury London's Riverside Resort, a place renowned for its exceptional facilities and valued commitment to guest satisfaction.We value your feedback as it helps us identify areas where we can improve our services. We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future.Your satisfaction is our top priority, and we will do everything we can to make things right. If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our resort and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo Morales Front Office Manager The Lensbury London's Riverside Resort

6/10 Satisfaisant

Arthur

Voyage d’affaires
Les points forts : Personnel et service et équipements
The hotel needs to be updated. The rooms are very tiered and small
Séjour de 1 nuit en avril 2024
Réponse de Juan Pablo le 7 mai 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay at The Lensbury London's Riverside Resort, a place renowned for its exceptional facilities and valued commitment to guest satisfaction.We value your feedback as it helps us identify areas where we can improve our services. We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future.Your satisfaction is our top priority, and we will do everything we can to make things right. If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us at juan.morales@lensbury.com. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our resort and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo Morales Front Office Manager

6/10 Satisfaisant

Antoine

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Good stay. There areas near the property was very relaxing.
Séjour de 9 nuits en avril 2024
Réponse de Juan Pablo le 7 mai 2024
Dear Guest,Thank you for your kind words and for choosing for your recent stay at The Lensbury London's Riverside Resort. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back at The Lensbury London's Riverside Resort in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Gareth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff, great location and really easy parking for my van. The gym facilities were fantastic and I had a nice reasonably priced meal in the bar. It was great having the river so close for getting out and about. Will certainly stay again.
Séjour de 1 nuit en avril 2024
Réponse de Juan Pablo le 5 avr. 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back at The Lensbury Resort in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Daniela

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely rooms, well conserved hotel. Had an amazing time
Séjour de 1 nuit en mars 2024
Réponse de Juan Pablo le 17 mars 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Louise, Bradford

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed at the Lensbury Resort as a group of four visiting Bushy parkrun.Our first reason to book was it's close location to the park. From arrival to check out, the whole visit was an absolute treat!The staff are absolutely lovely and really helpful.The hotel is beautiful, clean and spacious. The room was pristine and it was so quiet, we had a brilliant night's sleep. We took advantage of the facilities available to us and had a swim and steam room treat before heading back to Kings Cross via Vauxhall. Thank you for looking after us, we shall certainly be back!
Séjour de 1 nuit en mars 2024
Réponse de Juan Pablo le 17 mars 2024
Dear Guest,Thank you for your kind words and for choosing The Lensbury Resort for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

8/10 Bien

Emma, maidenhead

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I stayed on the first floor. The corridor smelt funny. The room was cosy with a view of the established cedar trees to the back and river in the distance. My key stopped working and had to wait 15 minutes to be seen as receptionist was left on her own answering the phones and checking people in. She was very professional. Grounds are stunning. I went to the pool about 1pm on Friday and it was busy. Restaurant was nice but signage through the hotel was lacking. It’s an old hotel.
Séjour de 2 nuits en février 2024
Réponse de Juan Pablo le 4 mars 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

6/10 Satisfaisant

G

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
AVERAGE
Not a great start, as we were sent to the far end of the complex, although hotel was practically empty. Was looking forward to going to sauna, but was closed for repair. The pool, though, was huge and good temperature. Irritating for me is the fact that I could not obtain a newspaper without going for a ten minute drive.. in rush hour!
Séjour de 1 nuit en février 2024
Réponse de Juan Pablo le 1 mars 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

6/10 Satisfaisant

helen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Double room quite small, bathroom very small and in need of refurbishment. Breakfast average, food was not replenished once ran out even though 45mins until service finished. Free parking okay and staff pleasant
Séjour de 1 nuit en février 2024
Réponse de Juan Pablo le 1 mars 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Susan

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family and friends get together
Ample parking and a beautiful setting. Room was a deluxe double with plenty of space, comfy bed and sofa. Facilities were excellent with areas ideal for children such as the play park and soft play area. We walked along the path by the river and enjoyed the geese and parakeets. Staff were friendly and accommodating. Would definitely stay again.
Séjour de 1 nuit en février 2024
Réponse de Juan Pablo le 1 mars 2024
Dear Guest,Thank you for your kind words and for choosing our hotel for your recent stay. We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that we were able to provide you with a unique and enjoyable stay that exceeded your expectations.Our team strives to deliver exceptional service and create memorable moments for our guests, and we are delighted that we succeeded in doing so during your visit. Your satisfaction is our top priority, and we are thrilled to know that we achieved that goal.We truly value your patronage and loyalty, and we look forward to welcoming you back to our hotel in the future. If there is anything else we can assist you with or any special requests you may have for your next stay, please don't hesitate to let us know. We will be more than happy to accommodate your needs.Thank you again for your kind review. We appreciate your feedback and the opportunity to serve you. We hope to have the pleasure of hosting you again soon.Sincerely, Juan Pablo MoralesFront Office Manager

6/10 Satisfaisant

Hayley

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Set up to cater for members, not hotel guests.
Probably wouldn’t stay here again. Room was clean mostly, and comfortable for a single. Bed was bigger - a small double, so that was nice. I always book a hotel with a spa/sauna/steam room when I travel alone, so I have a way to relax after working and long journey. This is in fact more of a family leisure centre, with lots of people, lots of children running round etc. Not relaxing AT ALL. It’s also a long way from the actual hotel, which in hindsight I probably wouldn’t have bothered walking over there, as it was a waste of time and energy. Really difficult to find the facilities, even once you have made it inside the leisure centre. Parking was also very annoying after a long journey, as there’s no spaces reserved for hotel guests in the closest car park, so you have to walk quite a long way again. Then to get out, I was supposed to be given a code to get out of the car park (which has a one way entry system), but I didn’t know that and they didn’t give me one at check out. There’s not intercom to ask reception either. So if a woman hadn’t have let me out with her membership card, I technically would still be stuck in there now with my car! Of course I would have eventually re-parked my car and walked back to the hotel but it would have made me very late for my client, which was the sole reason for me staying at this venue in the first place.
Séjour de 1 nuit en février 2024
Réponse de Juan Pablo le 1 mars 2024
Dear Guest,Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the experience that did not meet your expectations during your stay. We value your feedback as it helps us identify areas where we can improve our services.We assure you that your feedback has been taken seriously, and we are committed to addressing the issues you encountered. Our team is currently reviewing the details of your experience to ensure that similar situations are avoided in the future. Your satisfaction is our top priority, and we will do everything we can to make things right.If you have any additional comments, concerns, or suggestions, please don't hesitate to contact us. We appreciate your input and would be grateful for the opportunity to discuss your feedback further.We genuinely hope that you will consider giving us another chance in the future. It would be our pleasure to welcome you back to our hotel and provide you with the exceptional experience we strive to deliver to all our guests.Thank you once again for bringing this matter to our attention.Sincerely, Juan Pablo MoralesFront Office Manager

10/10 Excellent

Gillian

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely hotel with stunning grounds, definitely coming back. Spa facial and massage was so relaxing.
Séjour de 1 nuit en février 2024
Réponse de Gregg | Resort Experience Manager le 17 févr. 2024
Hi Gillian,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

8/10 Bien

Amy

Voyage d’affaires
Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Gregg | Resort Experience Manager le 17 févr. 2024
Dear Amy,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Gregg | Resort Experience Manager le 17 févr. 2024
Dear Michael,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

6/10 Satisfaisant

Jayne

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Good location for accessing Twickenham etc. bedrooms would benefit from some upgrading. Amenities within bedrooms felt limited (no bottled water), 1 bath towel to share between my husband and I etc).
Séjour de 1 nuit en février 2024
Réponse de Gregg | Resort Experience Manager le 17 févr. 2024
Hi Jayne,Thank you for taking a moment to share your experience. I am sorry to see our accommodation did not meet expectations but pleased you like our location.We hope to welcome you to The Lensbury Resort again in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Room in need of an update
despite being well received at reception, I can't say the same about the room, it wasn't very comfortable, the heating system had no compromise either too hot or too cold, it wasn't possible to use the shower with the shower door closed, no had space for. I would definitely expect better accommodation from this hotel.
Séjour de 1 nuit en février 2024
Réponse de Gregg | Resort Experience Manager le 17 févr. 2024
Good Evening,Thank you for taking a moment to share your review. I am sorry to see our accommodation fell below your expectations on this occasion but pleased the team offered a warm welcome.We hope to welcome you again in the future.

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lots of plus points!
Lots to like the room was decent size with a huge bed and the bathroom was large. Also from the restaurant there were lovely views down to the river. Breakfast was good with lots of choice though I do think it’s cheeky to charge extra for pancakes. On the negative we had booked the hotel due to the onsite gym offering lots of classes. Prior to arriving we were told the classes could be booked on the day. However everything was booked up and when I asked how busy the pool was. I was told there would be lots of kids in it in the morning. We found the room quite noisy as if we were near the air conditioning units but that could be just our bad luck. There was also no caffeinated coffee and not much milk - though reception were helpful and more was brought to the room. In the bathroom it took ages for the shower to come to temperature. Overall it’s in a gorgeous setting by the river and a very pleasant walk by the river to Richmond or via Ham nature reserve to Richmond Park.
Séjour de 1 nuit en février 2024
Réponse de Gregg | Resort Experience Manager le 17 févr. 2024
Dear Amanda,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.We are pleased to see you enjoyed your time with us hope to welcome you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Gregg | Resort Experience Manager le 28 janv. 2024
Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Robert

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and a lovely stay. I will definitely stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Gregg | Resort Experience Manager le 25 janv. 2024
Dear Robert,Thank you for sharing your 5* rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Bien

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Gregg | Resort Experience Manager le 16 janv. 2024
Hi Christopher,Thank you for taking a moment to rate your stay. We are pleased to see you enjoyed your time with us and hope to welcome you again in the future.

6/10 Satisfaisant

Timothy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
Was ok, not bad but nothing special. Rooms given don’t match the photos at all so don’t get your hopes up. Staff were nice though and the kids playground on site was good.
Séjour de 1 nuit en janvier 2024
Réponse de Gregg | Resort Experience Manager le 25 janv. 2024
Hi Timothy,Thank you for sharing your review. I am sorry to see our accommodation did not meet your expectations on this occasion, but pleased you enjoyed our children's play area.We hope to welcome you back in the future.

8/10 Bien

Tim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I was initially a little disappointed that we were staying in the annexe as opposed to the main house but it was quiet, clean and we had everything we needed. The breakfast was very good with numerous choices and with lovely views of the river. Lovely walks and restaurants close by.
Séjour de 2 nuits en décembre 2023
Réponse de Gregg | Resort Experience Manager le 16 janv. 2024
Hi Tim,Thank you for taking a moment to rate your stay.I am glad to see your enjoyed your time with us, enjoying a plentiful breakfast and exploring the local area.We hope to see you again for a future stay.

10/10 Excellent

Laudinesse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very welcoming! Comfortable room, friendly and professional staff! The hotel property well kept. Lovely stay
Séjour de 1 nuit en décembre 2023
Réponse de Gregg | Resort Experience Manager le 16 janv. 2024
Dear Laudinesse,Thank you for your review. It is wonderful to see you enjoyed your time with us.We hope to welcome you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Gregg | Resort Experience Manager le 16 janv. 2024
Thank you for your 10/10 review. We are pleased to see you enjoyed your time with us and hope to welcome you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Gregg | Resort Experience Manager le 16 janv. 2024
Thank you for your review. We are pleased to see your enjoyed your experience and hope to see you again in the future.

8/10 Bien

Lisa

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Gregg | Resort Experience Manager le 31 déc. 2023
Dear Lisa,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

8/10 Bien

Sean

Séjour de 7 nuits en décembre 2023
Réponse de Gregg | Resort Experience Manager le 17 janv. 2024
Hi Sean,Thank you for sharing your rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

8/10 Bien

Christopher

Séjour de 2 nuits en décembre 2023
Réponse de Gregg | Resort Experience Manager le 31 déc. 2023
Dear Christopher,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Gregg | Resort Experience Manager le 31 déc. 2023
Hi Steven,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

8/10 Bien

Arash

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Gregg | Resort Experience Manager le 31 déc. 2023
Dear Arash,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your time with us.We hope to welcome you back to The Lensbury Resort in the future.

10/10 Excellent

Hisuk

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Gregg | Resort Experience Manager le 31 déc. 2023
Dear Hisuk,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your time at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay
Fantastic place, can’t fault anything
Séjour de 2 nuits en décembre 2023
Réponse de Gregg | Resort Experience Manager le 13 déc. 2023
Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Alan, Nantucket

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were great!
Séjour de 3 nuits en novembre 2023
Réponse de Gregg | Resort Experience Manager le 7 déc. 2023
Dear Alan,Thank you for sharing your 5* rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Bien

Alan

Séjour de 1 nuit en décembre 2023
Réponse de Gregg | Resort Experience Manager le 7 déc. 2023
Dear Alan,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your rating.I am pleased to see you enjoyed your overall experience with us.We hope to welcome you again in the future.

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SW London Hotel and Sports Centre
The Lensbury is located on the Thames a short walk from Teddington. There is an excellent gym and pool complex and good communal facilities in the main building. We stayed in one of the outer buidlings - the room was nicely decorated but there were a few things that didn't work such as the towel rail and the mattresses in the twin rooms could have been a little firmer. We dined in the restaurant but there were some staffing issues and the food didn't quite meet the surroundings. The hotel is well located and I would stay again - the staff were great and offered changes when we pointed out some of the issues.
Séjour de 2 nuits en novembre 2023
Réponse de Gregg | Resort Experience Manager le 7 déc. 2023
Dear Andrew,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your overall experience with us and hope to welcome you again in the future.

10/10 Excellent

Anthony

Séjour de 1 nuit en novembre 2023
Réponse de Gregg | Resort Experience Manager le 15 déc. 2023
Hi Anthony,Thank you for sharing your 5/5 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

10/10 Excellent

Lynda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked it all. So much, that when we are in the area again, we will aim to get here to stay. Safe parking.
Séjour de 1 nuit en novembre 2023
Réponse de Gregg | Resort Experience Manager le 26 nov. 2023
Dear Lynda,Thank you for sharing your 5/5 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Bien

Mark

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel great facilities very good food breakfast choices excellent
Séjour de 3 nuits en novembre 2023
Réponse de Gregg | Resort Experience Manager le 26 nov. 2023
Dear Mark,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your review.I am pleased to see you enjoyed your time with us.We hope to welcome you again in the future.

10/10 Excellent

wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Gregg | Resort Experience Manager le 18 nov. 2023
Hi Wayne,Thank you for taking a moment to rate your stay. I am pleased to see you enjoyed your overall experience with us and hope to welcome you back to The Lensbury Resort in the future.

10/10 Excellent

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved my stay!
Wonderful relaxing couple of days! Great food at a reasonable price, the staff was extraordinary, the gym is excellent….just a wonderful couple of days!!
Séjour de 2 nuits en novembre 2023
Réponse de Gregg | Resort Experience Manager le 9 nov. 2023
Hi Kathleen,Thank you for sharing your 10/10 rating. We are delighted you had a wonderful stay with us at The Lensbury Resort and very much look forward to welcoming you again in the future.

6/10 Satisfaisant

Mark

Voyage en famille
Excellent Location/3 Star room/No Room Service
The location, grounds, & restaurant were all excellent. The room was sub-par for a 4 star rating. 3 star hotel at best. I didn't see the larger rooms, but the smaller room I occupied was clean (apart from a weathered looking carpet), and comfortable...The general decor was all fine but not what I have experienced at most other 4 star properties. The 'large screen TV' listed in the hotel info was tiny, everything else functional. My one big complaint would be no room service at all when 24 hour room service was listed on the hotel info on Hotels.com The light bar menu after 9pm was also extremely limited & if you order to take away not all items were included.
Séjour de 5 nuits en octobre 2023
Réponse de Gregg | Resort Experience Manager le 15 nov. 2023
Hi Mark,Thank you for taking a moment to review your stay.I am sorry to see you did not find our accommodation to be as expected for a 4* hotel, finding your room to be small and carpet to be tired.Thank you for advising us of the error on hotels.com description of us regarding room service. We will see that this is corrected swiftly. I am sorry these factors had a negative impact on your overall experience with us.Please rest assured we learn from our reviews and feedback given as this helps us make improvements to the hotel and the way we work, so I appreciate you sharing.We hope to welcome you back to The Lensbury Resort in the future.

6/10 Satisfaisant

Julian

Voyage d’affaires
Les points forts : Propreté et personnel et service
Ok…not amazing
A comfortable enough stay but a few things that could be improved. 1. Food portions in the restaurant were poor for the price 2. No bottled water in the room 3. Tv in the room was small and dated
Séjour de 1 nuit en octobre 2023
Réponse de Gregg | Resort Experience Manager le 15 nov. 2023
Hi Julian,Thank you for taking a moment to review your stay.I am sorry to see you found the portion sizes in our restaurant to be small and our accommodation did not quite meet expectations on this occasion.We learn from our reviews and feedback given us this helps us make improvements to service, so I appreciate you sharing.We hope to welcome you again in the future.

6/10 Satisfaisant

tina

Voyage en couple
Les points forts : Propreté
The convenience of location
Séjour de 1 nuit en octobre 2023
Réponse de Gregg | Resort Experience Manager le 9 nov. 2023
Hi Tina,Thank you choosing The Lensbury Resort for your stay and for taking a moment to share your rating.We hope to welcome you again in the future.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Gregg | Resort Experience Manager le 9 nov. 2023
Hi Michael,Thank you for sharing your 10/10 rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Bien

Bhavna

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Gregg | Resort Experience Manager le 9 nov. 2023
Hi Bhavna,Thank you for sharing your rating. We are pleased you enjoyed your experience at The Lensbury Resort and hope to welcome you again in the future.

8/10 Bien

Deirdre

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 3 nuits en octobre 2023
Réponse de Gregg | Resort Experience Manager le 29 oct. 2023
Hi Deirdre,Thank you very much for sharing your review. We are pleased to see you enjoyed your stay.We look forward to welcoming you back to The Lensbury Resort in the future.

8/10 Bien

Luke

Séjour de 2 nuits en octobre 2023
Réponse de Gregg | Resort Experience Manager le 29 oct. 2023
Hi Luke,Thank you very much for rating your experience. We are pleased to see you enjoyed your stay.We hope to welcome you back to The Lensbury Resort in the future.

10/10 Excellent

Mark

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brilliant hotel, friendly staff, great location. Hire a boat if you get time
Séjour de 2 nuits en août 2023
Réponse de Gregg | Resort Experience Manager le 29 oct. 2023
Hi Mark,Thank you very much for sharing your 5/5 review. We are very pleased to see you enjoyed your stay.We hope to welcome you back to The Lensbury Resort in the future.