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Avis sur Best Western Plus Executive Inn

3 out of 5
Best Western Plus Executive Inn
18880 Gale Ave, Rowland Heights, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 523 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 286 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

laurent

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Front Desk Manager le 21 févr. 2022
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

veronica

Voyage en groupe
Les points forts : Propreté et équipements
Very quiet and clean
Séjour de 1 nuit en mai 2024
Réponse de Front Office Manager le 17 mai 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Bien

Weili

Voyage en famille
Les points forts : Propreté
It is the relatively better hotel in Roland Heights.
Séjour de 5 nuits en mai 2024
Réponse de Sales Manager le 8 mai 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

10/10 Excellent

chris

Everyone was very nice! Great customer service!
Séjour de 1 nuit en avril 2024
Réponse de Front Desk Manager le 22 avr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

10/10 Excellent

Miguel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoy staying at this place. They’re always have the best customer service front desk is always on point. They serve you with the sense of urgency in the timely manner. The room was extra clean and very happy with it. It’s around a lot of restaurants so it’s that was a good thing and then in the morning they have their complementary breakfast, which is amazing, I consider this place like five stars all the way thank you guys. Hope to see you guys soon.
Réponse de Front Office Manager le 19 avr. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Excellent

Ikram

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice & Clean
Séjour de 1 nuit en avril 2024
Réponse de Sales Manager le 18 avr. 2024
Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon!

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The registration and breakfast employees were very attentive and professional. All areas, public restroom, office, cafe, perimeter of property, my room, parking was all very clean. Very appreciative of the amenities in my room as well. The fridge was big enough to hold my cooler foods, as well freezing my cooler ice pack. It was a very pleasant surprise that this hotel made my trip such an awesome experience. I almost lost faith in hotel service from traveling this past year across the US with such poor quality hotels. Thank you for your dedication.
Séjour de 1 nuit en avril 2024
Réponse de Front Office Manager le 12 avr. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Excellent

MARIDSA, Long beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very busy streets but a lot of eating options within walking distances.
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 4 avr. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

2/10 Horrible

Zixuan

Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 19 avr. 2024
We would like to apologize for your unpleasant stay experience with us. We like to learn more about your stay with us. Please tell us what you like or dislike about your stay that can help us to improve and we hope to see you again.

8/10 Bien

Marjon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for a night. The room is ok and breakfast was fine. I like the free charging for my Tesla. The staff was very helpful.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 29 mars 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Bien

Patricia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean. No complaints
Séjour de 2 nuits en mars 2024
Réponse de Sales Manager le 25 mars 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon!

4/10 Médiocre

xiu

Voyage d’affaires, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Noisy construction 8 in the morning, hotel have no fence around property make you feeling uncomfortable cause your door is by the main road. Toilet flash have no pressure at all, it clog u with little tissues. Air conditioner is not very efficient. Only good new that they provide microwave and water kettle. Bed was super soft and unsupportive.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Manager le 21 mars 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We offer four room types, and each room type has its unique features. If you are sensitive to noise, you may choose our deluxe room which is away from the street, it offers upgraded amenities with a quiet view of the mountainside. We are looking forward to your next visit.

10/10 Excellent

Becky

Voyage en famille
Les points forts : Équipements
Easy checkin, very clean rooms and several restaurants within walking distance.
Séjour de 1 nuit en mars 2024
Réponse de Sales Manager le 17 mars 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Qiaoxia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
good
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 29 févr. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Excellent

Barbara

Very clean, nice breakfast, helpful people!
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 27 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Alma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay so much it was hard to go back home. The bed and pillows were so comfy, the sheets and covers on the bed were clean and soft. We will definitely be staying here again.
Séjour de 2 nuits en février 2024
Réponse de Sales Manager le 25 févr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

8/10 Bien

Jackeline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Sales Manager le 25 févr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Weiguo

Séjour de 3 nuits en février 2024
Réponse de Front Office Manager le 21 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Juang

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Realmente muy bien
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 19 févr. 2024
Su negocio es esencial para nosotros y valoramos sus comentarios. Al decirnos qué le gustó de su estadía y cómo podemos mejorar, nos está ayudando a brindarle una experiencia superior a usted y a otros huéspedes en el futuro. Esperamos su próxima visita.

8/10 Bien

Holly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very nice and are very effective at their job. The property is old, but has some updates, such as TVs, linens , and bedding. The room still felt a bit dated when it comes to lighting -- the room I was in flickered throughout the night. Other than that, it was in a very convenient location to delicious food spots.
Séjour de 4 nuits en février 2024
Réponse de Front Office Manager le 19 févr. 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Bien

fei

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 19 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

8/10 Bien

Elias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Is a good place to stay Had a good experience overall
Séjour de 3 nuits en février 2024
Réponse de Sales Manager le 16 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to welcome you back, soon!

4/10 Médiocre

Rae

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We want to check out 1 day early and the property manager makes it sound like Expedia is the decision maker and Expedia does not allow refund. When in fact, we verify with Expedia and the Best Western corporate office that the property manager is the decision maker. It’s okay to not allow refund, but it’s not okay to lie and not take the responsibility. We talked to him upon check out and he finally acknowledged that he is the one who decides not to give any refund. Expedia did everything in a timely fashion and tried to help us as much as they could.
Séjour de 2 nuits en février 2024
Réponse de Front Office Manager le 15 févr. 2024
Always read and note the reservation rule before making reservations. There are always conditions for discount prices.

10/10 Excellent

Rochelle, Walnut

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 15 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 8 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Griselda

Séjour de 1 nuit en février 2024
Réponse de Front Office Manager le 8 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Jerusalem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Sales Manager le 2 févr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jianxin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Front Office Manager le 8 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

6/10 Satisfaisant

fengting

Voyage en groupe
Séjour de 1 nuit en janvier 2024
Réponse de Front Office Manager le 8 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

8/10 Bien

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
房間不夠安靜
太靠近高速公路了！晚上睡覺汽車躁音有點大，房間隔音不好。
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Sihao

Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 11 janv. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Horrible

Dong

Les points forts : Personnel et service
The hotel overall not so bad, the only issue we had once we opened the room door smells like smoking room, the BIGGEST thing was parking $48,$48,$48….most important is $48 per night. Plus CANNOT find parking spot even paid $48. Drove around for 55 minutes couldn’t find a parking spot
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 11 janv. 2024
Dear Dong,Thank you for choosing to stay with us. We are the Best Western Plus Executive Inn in the city of Rowland Heights, CA. We don't charge parking fees for in-house guests, you may have mixed us with other stay locations! Your business is essential to us, we are looking forward for your next stay.

10/10 Excellent

Carlos

Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 8 févr. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Yvette

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 4 janv. 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

8/10 Bien

Diana Cathy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Front Office Manager le 28 déc. 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Wan Yi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love the place!
This lady cation is convenient and clean. Looks like newly remodeled and the room smells good. Staff is very friendly as always! I always choose this place to stay when I visit the area.
Séjour de 1 nuit en décembre 2023
Réponse de Sales Manager le 25 déc. 2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

ZHENTONG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Sales Manager le 25 déc. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you to welcome you back and see us again soon!

8/10 Bien

ching

Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 22 déc. 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Qinqin

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Sales Manager le 17 déc. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very professional and helpful. Facility was very safe with good lighting and security cameras. Parking was abundant with onsite security for the parking lot overnight. Room was clean and fresh. Clean meaning... linens were starch white. tv remote, alarm clock and surfaces thoroughly cleaned. No dust on sprinkler heads in ceiling, top of dresser, top of head board. Filters in AC unit were brand new. Convenient location adjacent to highway.
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 16 déc. 2023
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Bien

ching

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Front Office Manager le 12 déc. 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

ALEX

Séjour de 1 nuit en décembre 2023
Réponse de Sales Manager le 26 déc. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to welcome you back and see us again soon.

10/10 Excellent

RUBEN

Voyage en couple
Yes
Séjour de 1 nuit en novembre 2023
Réponse de Front Office Manager le 28 nov. 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Horrible

Nicole

Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 22 nov. 2023
Your business is essential to us, and we value your feedback. Please provide more information as to why you have given us a low score. We like to learn how we can provide a better service to you and our future guests. We are looking forward to your feedback.

6/10 Satisfaisant

Kyle

Les points forts : Propreté et personnel et service
Out dated property and rooms. Disappointed in the pool. Surrounding area is not nice.
Séjour de 2 nuits en novembre 2023
Réponse de Sales Manager le 19 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Salvador

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Sales Manager le 13 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

2/10 Horrible

Wenling

Séjour de 2 nuits en novembre 2023
Réponse de Front Office Manager le 10 nov. 2023
Dear Wenling Li,I understand you have to check out early, and you're not happy about not being able to receive a refund for not staying for days. I like to advise you to always check the limitations of the rate penalty that you book. It will affect your rights when you decide to early check out. Or you can purchase travel insurance that the App agency had offered to you at booking to avoid future misunderstandings. Don't take it out from the hotel end, for we are here to provide you service, not your actions. We wish you the best.

6/10 Satisfaisant

David

charged me twice for a one night stay
The AC didnt work.They charged me for the room wich i had already paid to Hotel.com
Séjour de 1 nuit en octobre 2023
Réponse de Front Office Manager le 9 nov. 2023
Dear David,Thank you for choosing to stay with us. We are sorry that you had an issue happen when you stayed with us. Did you let our 24-hour front staff know about it? We will either offer you a room switch or simply switch the AC unit to make sure you have a comfortable stay. Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Breakfast was great and the breakfast staff was Amazing!!
Séjour de 2 nuits en novembre 2023
Réponse de Sales Manager le 5 nov. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

8/10 Bien

Park

Séjour de 1 nuit en novembre 2023
Réponse de Sales Manager le 5 nov. 2023
Thank you for completing the survey regarding your recent stay. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.