I had nothing but good things to say about the communication with host prior to arrival! We noted the hot tub to not be working, filthy with leaves & dirt inside despite receiving a message from the host that morning that the hot tub had been cleaned & ready for use. Upon questioning host about this, responses were timely, but stated they WERE actually aware of this, but weren’t sure if they’d get it in working condition as it wasn’t working from a dust storm a few days prior. They did send someone to come try to fix it- they claimed it was then working although we mentioned there was still dirt inside and the thermostat was set to 104 but the water was lukewarm at best. We inquired again on fixing the issue and was told by them it’s in working condition, and they would not be providing any form of refund for this inconvenience. I understand there are things outside of hosts control with time restraints/repairs, but I was rather disappointed on how it was handled in the end and being told “rest assured it works” when it in fact did not. We tried to use the patio heater but that was broken too.The inside of the home was clean, but no kitchen garbage bags- needed to buy more toilet paper too- no darts for the dart board and ping pong paddles are falling apart. If you don’t care about outdoor patio or game room, this is a great place, but due to how they handled the situation I can’t recommend them. Was really hoping they would try to make the situation right.