Piscine couverte, piscine extérieure, parasols de plage, chaises longues
Vérifier la disponibilité

Avis sur Ratxó Retreat Hotel, member of Meliá Collection

5 out of 5
Ratxó Retreat Hotel, member of Meliá Collection
Cami Son Net, Puigpunyent, Mallorca

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 19 avis sur 32." "
Note des voyageurs de 8 (Bien), d’après 8 avis sur 32." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 32." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 32." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 32." "

9,4/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

2/10 Horrible

Raimund

Voyage en groupe
Les points forts : Propreté et équipements
Leider war das Hotel geschlossen und wir mussten uns ein neues Hotel suchen. Sehr ärgerlich. Hoffe auf eine Entschädigung oder Wiedergutmachung
Séjour de 3 nuits en octobre 2023
Réponse de Nicolás Ostrovsky - General Manager le 24 oct. 2023
Dear Raimund,We can only apologise on behalf of the third party who made this misstake for your booking - we were surprised to see you at the property as you were to find it closed upon your arrival!Nonetheless, we were pleased to be able to rearrange your stay for you at our sister boutique hotel in Palma, hotel Summum, which I heard you really enjoyed from the manager there.We do hope to be able to welcome you back again at Es Ratxo as initially planned.Warm regards,Nicolás Ostrovsky - General Manager

10/10 Excellent

CRISTINA

Séjour de 3 nuits en septembre 2023
Réponse de Retreat Manager le 15 oct. 2023
Estimada Cristina,Su valoración nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Esperamos que vuelva a visitarnos muy pronto. Un saludo,Retreat Manager

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was wonderful! This hotel is in a remote setting, 世外桃源，Xanadu! The staffs are very friendly and accommodating! I would definitely come again and tell my friends as well.
Séjour de 2 nuits en août 2023
Réponse de Jls Ratxo Team le 26 août 2023
Dear Guest,Thank you very much for choosing us, it has been a real pleasure to meet you and have you as our guests.We hope to see you again soon.

8/10 Bien

John

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Jls Ratxo Team le 26 août 2023
Dear Guest, Thank you very much for choosing us, it has been a real pleasure to meet you and have you as our guests.We hope to see you again soon.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Jls Ratxo Team. le 26 août 2023
Thank you very much for choosing us, it has been a real pleasure to meet you and have you as our guests.We hope to see you again soon.

2/10 Horrible

Tim

Séjour de 4 nuits en juillet 2023

10/10 Excellent

Lukasz

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2023
Réponse de Jsl Ratxo Team. le 26 août 2023
Thank you very much for choosing us, it has been a real pleasure to meet you and have you as our guests.We hope to see you again soon.

10/10 Excellent

Adriano Paolo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
World class but quiet
World class resort - beautiful and relaxing - quiet and nice
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Andreas M.

Séjour de 5 nuits en avril 2023

8/10 Bien

Irina

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en septembre 2022

10/10 Excellent

Robert, London

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the most perfect experience that a couple could wish for on their holiday to Majorca. The owner Juan Carlos made us feel extremely welcome and had arranged a special show for the festival of San Lorenzo. From the moment you arrive in the luxury resort your every need is cater for by the wonderful staff special mention to Bernard and Felix for dealing every little detail of your stay. The ladies who where catering for us in the restaurant and bars on site where of the highest caliber mentions to Andrea who found my mobile phone using her special powers and Shiaha for her beautiful smile and Carine who was interested in everything to make your stay exclusive. I am highly recommending a stay at TJs for your break from a max mad world. I can’t wait until I can return to this paradise in stone and water with as much sunshine as you can get with no screaming kids ps only joking
Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A one of a kind experience
I’ve never been to Mallorca, Spain before and I selected 2 places on the island. Our first stop was LJs Ratxo luxury resort. We booked the junior suite with private yard and pool for my wife’s 50th birthday. It is a hidden oasis of peace and we absolutely loved it and will come back….all the way from Vancouver Canada. A true gem of relaxation and exceptional service. I’ve never been to anything like this. Highly recommend to detach, relax and soak in beauty and tranquility.
Main pool.
Private pool in suite yard.
Mountain view
Séjour de 2 nuits en juillet 2022

8/10 Bien

Lise

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful - we will come back.
Séjour de 5 nuits en avril 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hard to get to but worth it!
Hard to get to but worth it! Overall, it was a great stay. The only issue was frequent miscommunication with staff, particularly during various meals: every single time we got something different compared to what we ordered. Fortunately, all dishes were tasty and we have no allergies, so it didn't matter much to us in the end. Still, this is something that needs improving. Hint: take a walk to the nearby Finca de Galatzó. The walk and the little museum at the end are quite nice.
Séjour de 4 nuits en juin 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A truly amazing place!!
Séjour de 2 nuits en mai 2022

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lovely retreat. Very isolated. Excellent staff.
Séjour de 7 nuits en mai 2022

8/10 Bien

Hans

Séjour de 2 nuits en avril 2022

10/10 Excellent

Gemma

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a truly special & unique place to stay. Nestled at the bottom of a mountain valley in the heart of a nature park, the hotel is peaceful, secluded & beautifully & sustainably designed. Nothing is too much trouble for the staff & the hotel offers complimentary spa access & yoga sessions. Spa treatments are extra but well worth it, all use natural, eco products. The food is absolutely delicious, & the complimentary breakfast is particularly good, & available all day, every day, whenever you want it! A couple of things worth noting: the hotel is down a steep, windy, bumpy, and at times narrow road, about two miles long. We got up/down it fine in our little rented Fiat 500, but it does mean that nipping out for different eating/drinking/shopping options is a little more laborious and other than the hotel itself, there are no other food/drink/amenity options near the hotel. While the food was delicious & the menu varied, options were same for both lunch & dinner & didn’t change in the four days we were there. Also worth noting was that it felt like we were there a little early in the season (first week of May) and so some areas of the hotel were a little quiet/not in full use yet, like the outdoor bar/restaurant. I think coming a little later in May there would be a little more to do & a bit more atmosphere, too. Truly though this is a wonderful place to stay, especially if you enjoy being in nature & value sustainability – not a single piece of single-use plastic in sight!
Séjour de 3 nuits en avril 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2021

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Calm oasis and caring staff
A superb hotel in a remote location. You go here to switch off and relax, so have to accept its remote. The staff were superb and genuinely care. It’s slow paced service but so friendly and sincere and everybody is so lovely. Food was freshly prepared and they cook breakfast whenever you want from 0730 To 2230 which is incredible. Great hikes nearby, super comfy beds and just a great hotel in general. I would highly recommend this and for the price point (circa 300 euros a night) it feels sensible value. The staff couldn’t have done more to help us and I want them to do well. We will be back at some point for a night or 2 for sure
Séjour de 2 nuits en septembre 2021

6/10 Satisfaisant

Marcel

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté
Die Lage und die Anlage sind sehr schön, die Zimmer sind gross, es fehlt an nichts, aber bräuchten einmal eine Renovation. Katastrophal ist die Anreise ab Puigpunyent. Durch den längeren holprigen Weg ist man praktisch auch gezwungen alle Mahlzeiten im Hotel einzunehmen. Das Essen ist ok, aber nicht mehr. Personal sehr bemüht und freundlich.
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Olaf

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ein Highlight!
WOW, eine absolute Oase! Zwar ist die Anfahrt beschwerlich, aber die Lage ist sensationell. Meine Junior Suite war super sauber, die Betten sind sehr bequem & verfügen über tolle Bettwäsche. Das Essen hat uns durchweg sehr gut geschmeckt. Am Pool kann man hervorragend entspannen. Insgesamt fehlte mir nur ein Gym/Fitness-Studio und man hätte uns pro-aktiv mehr zum Hotel erzählen können.
Séjour de 2 nuits en septembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021

10/10 Excellent

Torben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Claudia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2021

8/10 Bien

Claudia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent service!! Highly recommend to stay here
This place is something else! From the service to the tranquility of this place it grew to be one of our travel - to - favourites. We travel a lot and are used to standards but I will say that the service in this place was impeccable and just perfect. It feels very at home and the staff does everything to make you feel welcome, heard and comfortable. The Chef, Tomeo what a pleasure to get to know such an excellent chef, person and the ambiance he creates while making every guest feel comfortable cocking up delicious food. Wow, he really makes this whole place to be a five star stay. The breakfast staff, especially Mr M. What a high level of service you provided for our stay. Our little daughter Chloe absolutely loved your hospitality with her and Yulia, also such a great service level! Estelle greeted us very kindly, this place is truly a hidden gem and all thanks to the excellent staff working there. The rooms are very comfortable and nice, the pool area and spa feel like it belongs to you. This whole place breathes recreation and the only minus is the lack of something close by, as you drive through a serpentine road to get here, it gets hard to just hop into town without a car. On the other hand it forces you to just relax and just be. Hike, swim, yoga, read or just watch the peacocks walking and singing on the property. And thats a luxury in these days society. Truly an Eco based luxury! Highly HIGHLY recommend this place!
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location and excellent service. Can't wait to return next year.
Séjour de 4 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great find. Fantastic place in a beautiful location. We enjoyed our stay immensely and the service was exceptional. Nothing is too much trouble. We can’t fault this hotel and have already booked a return later in the year.
Séjour de 4 nuits en juillet 2021

10/10 Excellent

Zach

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Resort ud over det sædvandlige
Fantastisk hotel og eminent service!
Séjour de 3 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tolle Lage inmitten eines bewaldetenTals. Anfahrt etwas holprig,aber gut machbar. Zimmer geräumig,absolut ruhig und sauber. Personal sehr freundlich,Essen sehr gut. Die Gebäude der sehr schönen und gepflegten Anlage sind eingebettet in Palmen und alten Olivenbäumen. Vom großen Infinitypool blickt man auf die angelegten Beete des Hotels,die manchmal von wilden Ziegen heimgesucht werden. Beim sehr reichhaltigen Frühstück auf der schönen Terasse stolziert auch mal ein wilder Pfau vorbei! Wir waren begeistert.
Séjour de 7 nuits en juin 2021