2/10 Horrible
Lee
9 déc. 2025
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We recently booked this property for an overnight stay.
When we arrived the online check-in did not work therefore we had to send several text messages and emails whilst standing in the cold before we got the exact location of the keysafe for the property. Once the instructions were received it was like being on the Crystal Maze following the instructions and finding the keysafe. Our check-in was for 3pm. When we opened the keysafe at 4pm the key was not inside, it was still with the cleaner therefore we would never have been able to check in at 3pm.
The apartment is on the 5th floor - all lifts to the apartment block were broken therefore we had to climb 5 flights of stairs.
The apartment was filthy. It has a heavily stained sofa, the sort you would not want to sit on. We covered it with clean towels before sitting on it. There was crumbs and food under the cushions of the sofa. Litter under the sofa.
The apartment has a downstairs toilet. This toilet had a sign taped to the toilet seat advising that the toilet was broken. The smell from this toilet was fowl. We lifted the seat and discovered the toilet was full of stale urine.
The apartment had broken smoke alarms or smoke alarms covered with plastic bags.
We have complained to Expedia/Vrbo on 2 occasions. They informed us the owner of the property would contact us direct. This has never happened.
Worst place I have ever stayed - avoid!
Lee
Séjour de 1 nuit en novembre 2025