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Avis sur Sofitel Philippine Plaza Manila

5 out of 5
Sofitel Philippine Plaza Manila
CCP Complex, Roxas Boulevard, Pasay, Manila

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 528 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 239 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 125 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 60 avis sur 1008." "

8,6/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Alexandrine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alors je voyage dans beaucoup d'hôtel de classe supérieure mais là le petit déjeuner du jamais vu . Personnel souriant serviable et à l'écoute du moindre désir literie impeccable piscine propre et repas digne d un grand chef petit bémol beaucoup de calcaire sur la robinetterie mais juste épicé trouver quelque chose
Séjour de 1 nuit en janvier 2024
Réponse de Dey Medina, Quality Officer le 19 janv. 2024
Dear Alexandrine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bien

Patrick

Séjour de 1 nuit en février 2023
Réponse de Dey Medina, Quality Officer le 3 mars 2023
Dear Patrick,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Correct pour une escale rapide
L'hôtel est correct mais loin des standards du sofitel tel que pratiqué ailleurs. Assez vieillot. Chambre grande mais humide.
Séjour de 1 nuit en mars 2020

4/10 Médiocre

NJOUBERT, FERNAY VOLTAIRE

Voyage en couple
Les points faibles : Personnel et service et équipements
Nous avons été logés dans une chambre pas confortable avec une SDB avec accès handicapé et qui ne correspondait pas à ce que nous avions réservé, nous avons demandé à changer de chambre et le personnel n'a pas été courtois, ni arrangeant voire très désagréable et nous a demandé de régler 280 € pour changer de chambre ...c'est inadmissible...de plus l'eau de la piscine était très froide et il n'y avait pas assez de transat pour se reposer à l'extérieur… au prix payé c'est vraiment inadmissible
Séjour de 4 nuits en décembre 2019

10/10 Excellent

WINDIE J

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buffet (brunch) and the Spiral Dinner Buffet were excellent!
Séjour de 5 nuits en mai 2024
Réponse de Guest Experience Department le 22 mai 2024
Dear WINDIE J,Thank you for your review. We are delighted to know that you enjoy dining in at Spiral. It has been a pleasure to serve you.

10/10 Excellent

Qi Huang

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent!
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Earl

Les points faibles : Équipements
The property at one time or another was operating i-2 elevators out of a total of 6. The property is closing at the end of June for remodeling/possible sale. As a result the staff wasn't motivated to properly accommodate guests. Just wish Expedia knew about the situation in advance
Séjour de 5 nuits en mai 2024
Réponse de Nina Noveno, Guest Experience Manager le 21 mai 2024
Dear Earl, Thank you for sharing your feedback regarding your recent stay. Rest assured that we take measures to address these issues, ensuring a better experience for our guests. Your comments about staff motivation are duly noted, and we will address this internally. We appreciate your understanding and hope to welcome you back in the future. Kind regards,

10/10 Excellent

JIA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
편안하게 잘 쉬다가 왔어요 3박 했는데 가격 대비 좋았네요
Séjour de 3 nuits en mai 2024
Réponse de Guest Experience Department le 22 mai 2024
Dear JIA,We are delighted to know that you had a good rest during your stay. Your feedback is invaluable to us as we continuously strive to enhance our guests’ experience. It has been our pleasure to serve you.

6/10 Satisfaisant

Rommel Dela

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s disappointing that the pool closes at 7pm on a very hot weather. It should at least be extended until 9pm to utilise the pool bar as well.
Séjour de 1 nuit en avril 2024
Réponse de Nina Noveno, Guest Experience Manager le 9 mai 2024
Dear Rommel,Thank you for your feedback regarding your recent stay with us. Your input is valuable to us and will be shared with the relevant team for consideration. We aim to provide a comfortable and enjoyable stay for all our guests and will take your comments into account for future improvements. Kind regards,

10/10 Excellent

Benedicto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best hotel in Manila yet tThd greeters,beauthe most affordable. Thank you so much for making it accessible to the middle class. No wonder there are a stream of guests continuing all hours of the day. The greeters beautiful in their splendor Filipina dresses make guests feel at home. Two places, a restaurant brimming with a cornucopia the most scrumptious Philippine delicacies, band strategically situated Ina magnificent circular stairway playing soft and easy-listening music was add a Deja Vu to the local Filipino guests. A snack place provided a familiar place for those who favor light c snacks .Thanks for a most wonderful place. benmanzano@gmail.com, photographer, writer, freelance reporter.
Séjour de 3 nuits en mars 2024
Réponse de Guest Experience Department le 22 mai 2024
Dear Benedicto,Thank you so much for your kind words. We appreciate you for acknowledging our staff as we are committed to providing only the best quality of service that our guests deserve. It has been our pleasure to serve you.

10/10 Excellent

Allen, San Antonio

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
For an older Plaza this place is a work of aet, great stadf and best room service memu in Manilla
Séjour de 2 nuits en avril 2024
Réponse de Guest Experience Department le 22 mai 2024
Dear Allen,Thank you for your review. We appreciate you for acknowledging our place, staff, as well as the food menu. It has been our pleasure to serve you.

10/10 Excellent

Agnes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and quiet accomodation. The building is a bit old but very clean. But the main reason im coming back is that, Sofitel takes extra steps to help stray furry friends who need help. They provide a second chance for street felines to be rescue and adopted. This hotel is truly commendable.
Séjour de 2 nuits en avril 2024
Réponse de Guest Experience Department le 22 mai 2024
Dear Agnes,Thank you for your review. We appreciate you for acknowledging our staff, rooms, as well as the work that we do with our Cat Sanctuary. We are committed to providing only the best service possible to our guests. It has been our pleasure to serve you.

8/10 Bien

Insiyah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Gonzalito

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is good and excellent. No complains
Séjour de 1 nuit en mai 2024
Réponse de Guest Experience Department le 22 mai 2024
Dear Gonzalito,Thank you for your 5-star rating! We are delighted to know that you enjoyed your stay with us and found everything good and excellent. It has been our pleasure to serve you.

4/10 Médiocre

Rosemay

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elevator so slow, we waited 15 minutes to be able to ride. Lights in the room so dim and the furnitures kind old
Séjour de 2 nuits en avril 2024

2/10 Horrible

MARLON

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The decor and rooms are not well maintained. The elevator takes FOREVER. Not close to a 5 star hotel
Séjour de 2 nuits en avril 2024
Réponse de Nina Noveno, Guest Experience Manager le 2 mai 2024
Dear Marlon, Thank you for sharing your feedback. Rest assured that we have measures in place to address these issues and we are constantly working to improve efficiency. We appreciate your comments as they help us enhance our services.Kind regards,

8/10 Bien

Mary Joy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the food at Spiral.
Séjour de 2 nuits en avril 2024
Réponse de Nina Noveno, Guest Experience Manager le 2 mai 2024
Dear Mary Joy, Thank you for taking the time to review your dining experience at Spiral. We are delighted to hear that you enjoyed the food during your visit. Your positive feedback will be shared with our culinary team, serving as an encouragement to maintain the high standards we strive for. We look forward to welcoming you back for another exceptional dining experience. Kind regards,

2/10 Horrible

kouihi

Séjour de 3 nuits en avril 2024

8/10 Bien

Francisco

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 3 mai 2024
Dear Francisco,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Ma Regina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are very polite and friendly. The unit is neat and clean. I will stay here again next time I will visit the Philippines.
Séjour de 2 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 3 mai 2024
Dear Ma Regina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

2/10 Horrible

Vivian

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
hotels looks very old compared to the hotels in city of dreams. They ask for 5000 pesos a night for deposit. Way too much. Will never stay in this hotel again and will not recommend hotel to any of my friends
Séjour de 2 nuits en avril 2024
Réponse de Nina Noveno, Guest Experience Manager le 29 avr. 2024
Dear Vivian, Thank you for taking the time to share your feedback. We appreciate your comments and rest assured that we are continuously working on refurbishing our rooms to provide a better experience for our guests. We ensure you that the deposit amount we required are in line with industry standards. We hope to have the opportunity to welcome you back in the future. Kind regards,

10/10 Excellent

Amelia

Séjour de 2 nuits en avril 2024
Réponse de Guest Experience Department le 22 mai 2024
Dear Amelia,Thank you for giving us a 5-star rating! We are thrilled to know that you enjoyed your stay with us. It has been our pleasure to serve you.

10/10 Excellent

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sofitel was amazing. So many things to do just within the hotel. Will definitely be coming back.
Séjour de 2 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 24 avr. 2024
Dear Victoria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Ireneo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place is very accessible and a lot space to walk around. Plenty of eating options very nice swimming pool. Overlooking Manila de Bay. However place a bit old and lack of modern ref and coffee maker.
Séjour de 3 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 24 avr. 2024
Dear Ireneo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Thomas Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What else can I say about Sofitel except 'awesome!'. Sofitel is a 5-star hotel in the Philippines capital, and is second to none in the city. From the national-dressed greeters/customer assistants to the unparalleled selection of foods in their 'Spiral' banquet hall, guests rightly feel like royalty upon first entry into this marvelous hotel!
Séjour de 1 nuit en avril 2024
Réponse de Dey Medina, Quality Officer le 24 avr. 2024
Dear Thomas Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bien

May

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Love the place the pool too
Séjour de 1 nuit en avril 2024
Réponse de Dey Medina, Quality Officer le 22 avr. 2024
Dear May,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

celda

Séjour de 3 nuits en avril 2024
Réponse de Guest Experience Department le 22 mai 2024
Dear celda,Thank you for giving us a 5-star rating! We are thrilled to know that you enjoyed your stay with us. It has been our pleasure to serve you.

10/10 Excellent

celda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice lobby but needed more lightings it’s to dark
Séjour de 4 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 22 avr. 2024
Dear Celda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 Excellent

RIGO

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Dey Medina, Quality Officer le 22 avr. 2024
Dear RIGO,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Satisfaisant

Sheree Ann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
We stayed for 4 days and 3 nights before flying back to our home country, the hotel resort is big although old. the room we got smelt muggy. hotel is close to Mall of Asia and they provide free shuttle service which was convenient for us. the restaurants are pretty pricey but we were able to order thru grab. we had breakfast buffet and also availed the promotional rate for dinner. staff are friendly. overall ambiance is great.
Séjour de 3 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 22 avr. 2024
Dear Sheree Ann,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

4/10 Médiocre

Lyka

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Stayed in this hotel several times and for some reason there’s always something even during my previous stays. I remember getting the same spot “roof view” than POOL VIEW! They really should clear that description it is very misleading!! Again this time, same thing again, booked pool view then I got the same roof view LoL Not only that, I was very disappointed that the room 867 with a “pool view” was only facing the roof of the building but also stinked like mold! As if the room wasn’t touched in weeks!! It is not healthy sleeping in a mold-smelly room!! Mold is bad for one’s health! I had to open the windows just to eliminate the smell. I checked in very late around 10pm so I didn’t have the energy to even bother asking to change rooms! I was exhausted and I just wanted to sleep. They said they upgraded me but I would’ve probably prefered whatever my original room rather than 867. The staffs in this hotel are their gem!
Séjour de 1 nuit en avril 2024
Réponse de Dey Medina, Quality Officer le 18 avr. 2024
Dear Lyka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sofitel hotel is my favorite resort in Manila. The food, staff, cleanliness, view from room and location is perfect for me. This is my third time there. If you want a nice memorable stay, this is the place to go. Sir Michael.
Séjour de 3 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 18 avr. 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Lorna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff is very friendly and helful..very kind
Séjour de 1 nuit en avril 2024
Réponse de Dey Medina, Quality Officer le 15 avr. 2024
Dear Lorna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Satisfaisant

Merlinda

Séjour de 1 nuit en avril 2024
Réponse de Dey Medina, Quality Officer le 3 mai 2024
Dear Merlinda,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Tina

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Dey Medina, Quality Officer le 15 avr. 2024
Dear Tina,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

William

Séjour de 2 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 3 mai 2024
Dear William,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 Satisfaisant

Eleanor

The room smelled musty or it may be the cleaning solution .
Séjour de 1 nuit en avril 2024
Réponse de Nina Noveno, Guest Experience Manager le 11 avr. 2024
Dear Eleanor, Thank you for your feedback regarding your recent stay with us. Rest assured that we take measures to address such issues promptly. Our refurbishment program ensures that our rooms are continuously improved for a better guest experience. We appreciate you sharing your concerns, and we hope to welcome you back again. Kind regards,

8/10 Bien

Tien

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 11 avr. 2024
Dear Tien,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Jannice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 11 avr. 2024
Dear Jannice,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Samuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were nice though a bit of mildew in the shower. No working fan in the bathroom which would have helped keep it more dry and reduce mildew. Aside from that the hotel was fantastic. Very nice area, beautiful interiors and the breakfast buffet is arguably the best in the country
Séjour de 3 nuits en avril 2024
Réponse de Dey Medina, Quality Officer le 5 avr. 2024
Dear Samuel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

6/10 Satisfaisant

Takayoshi

Séjour de 2 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 24 avr. 2024
Dear Takayoshi,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Rommel Napoleon, Pittsburg

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommended!!!
Séjour de 1 nuit en avril 2024
Réponse de Dey Medina, Quality Officer le 4 avr. 2024
Dear Rommel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bien

SOHAIL

Les points forts : Propreté
Liked the personal involved in the hotel in every department.very friendly and hospitable Concierge was extremely helpful Did not like the untrained security person at the drive to the hotel entrance who would always ask for room number publicly as you drove up Reported to Mngt several time
Séjour de 4 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 5 avr. 2024
Dear SOHAIL,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

6/10 Satisfaisant

Takayoshi

Séjour de 4 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 22 avr. 2024
Dear Takayoshi,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

YUTA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We have to wait for elevevator for long time evety time because only few elevevators works. There is long long line at checking out time.
Séjour de 1 nuit en mars 2024
Réponse de Dey Medina, Quality Officer le 5 avr. 2024
Dear YUTA,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

4/10 Médiocre

Herbie

Les points forts : Propreté et personnel et service
rooms are dated there are a lot better rooms with in the price range.
Séjour de 2 nuits en mars 2024
Réponse de Nina Noveno, Guest Experience Manager le 30 mars 2024
Dear Herbie,Thank you for sharing your feedback with us regarding your recent visit. In light to this, refurbishments of our rooms is underway. It is our hope that you will give us another opportunity to serve you better in the future.Kind regards,

6/10 Satisfaisant

Cielo

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 11 avr. 2024
Dear Cielo,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bien

William

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is beautiful with nice on-site restaurants, especially Spirals and Snaps Sport Bar. Staff at Snaps and Pool side were great, personable and attentive. Doorman all helpful, especially Bill who assisted with transportation and recommendation places. Property doesn't have to many other restaurants nearby to walk to. Dislikes are water was disrupted for 2 days. Second day was over 6 hours with no water for Shower/toilet/drinking. Hotel should have provided more of their drinking water while service was out. Just allot of sorry's for 2 days. Room keys had to be fixed as they deactivated every day. Allot of getting to room and key didn't work,. Elevators took long wait times with volume of people for several days. Had to use the staff/service elevator a couple times that staff was running because of this. Had to extend the stay by one day since airline changed. Front desk could have easily done this; but instead told me to make a reservation for another additional day and then had to recheck back in again. This is a simple function to extend the stay if rooms are available that can be done fast by them, especially to stay longer in the same room.
Séjour de 2 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 5 avr. 2024
Dear William,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 Excellent

Johnny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A unique hotel with a French atmosphere. The rooms are spacious, clean and nicely decorated. The options for breakfast, lunch and dinner are special and very tasty. This is the perfect hotel to enjoy.
Séjour de 2 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 5 avr. 2024
Dear Johnny,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 Bien

Seiko

Séjour de 3 nuits en mars 2024
Réponse de Dey Medina, Quality Officer le 4 avr. 2024
Dear Seiko,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer