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Avis sur Victoria Hotel

3.5 out of 5
Victoria Hotel
25-26 Fort Crescent, Margate, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 180 avis sur 373." "
Note des voyageurs de 8 (Bien), d’après 138 avis sur 373." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 373." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 373." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 373." "

9,2/10

Propreté

9,2/10

Personnel et service

8,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

constant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Heather le 9 avr. 2024
Thank you for your review! We hope to welcome you again soon

8/10 Bien

Marie, Eu (76260)

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel de front de mer calme et chaleureux. Structure accueillante et chaude.
Séjour de 2 nuits en octobre 2019

8/10 Bien

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

8/10 Bien

Sadeeqa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
It was with in walking distance to the beach and town centre.
Séjour de 2 nuits en mai 2024

8/10 Bien

Rudra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Jasmina

Good location, clean with basics provided. Take along your soap and your shampoo, that's not provided 😊
Séjour de 2 nuits en mai 2024
Réponse de Heather le 10 mai 2024
Thank you for your feedback

6/10 Satisfaisant

Millie

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Heather le 10 mai 2024
Thank you for your feedback

8/10 Bien

Johanna

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Heather le 27 avr. 2024
Thank you for your feedback

6/10 Satisfaisant

Emma

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Heather le 27 avr. 2024
Thank you for your feedback

10/10 Excellent

Victoria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, quirky comfortable bedroom . Perfect location.
Séjour de 1 nuit en avril 2024
Réponse de Heather le 9 avr. 2024
Thank you so much for your review! We hope to welcome you back again soon

8/10 Bien

Julia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Great view and close to all the Margate sights and the Turner Gallery. Very friendly and helpful staff and we had a good price for a 2 night family stay. We also found a terrific breakfast cafe just up the road. All good.
Séjour de 1 nuit en mars 2024
Réponse de Heather le 9 avr. 2024
Thank you so much for your review!We hope to welcome you back again soon

8/10 Bien

Diana

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Happy with all aspects of my stay here. Room was clean and comfortable with all I needed for a one night stay. Only thing that needs attention is the online info which still says breakfast is included, but clearly has not been so for some time. Not a problem as plenty of places to eat nearby, but it would be better if this was clear when booking as it's not an arrangement that would suit everyone.
Séjour de 1 nuit en mars 2024
Réponse de michaela le 1 avr. 2024
thankyou for your feedback,we were unaware that the breakfast option had been put back online,we will be sure to rectify this.thankyou for staying with us,we look forward to hopefully seeing you again soon.kind regards

8/10 Bien

Catherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Spacious room, and a good price. Would have been nice to have Breakfast as an option.
Séjour de 1 nuit en mars 2024
Réponse de Heather le 1 avr. 2024
Thank you for your review and feedback

8/10 Bien

Aiden

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would of liked breakfast as an option otherwise no complaints
Séjour de 1 nuit en mars 2024
Réponse de michaela le 27 mars 2024
thankyou for staying with us,we look forward hopefull seeing you again.

10/10 Excellent

brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great value for money, right on the seafront, whilst accessible to pubs and restaurants, and town centre. Spotlessly clean, with complimentary tea/coffee facilities
Séjour de 1 nuit en mars 2024
Réponse de michaela le 24 mars 2024
we are glad you enjoyed your stay, we look forward to hopefully seeing you again soon .

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great place to stay for a relaxing weekend in Margate.
Séjour de 1 nuit en mars 2024
Réponse de michaela le 24 mars 2024
thankyou for staying with us we hope to see you again soon.

10/10 Excellent

Aidan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We arrived late and the night porter was very accommodating, including opening the bar so we could get drinks. The hotel isn't overburdened with facilities, which is good, because we then weren't tempted to stay in. Only food served seems to be a Sunday roast, for which we weren't around Although the hotel doesn't do breakfast, the Fort Cafe, which is a 3 minute walk does an amazing breakfast. The Hotel is very convenient for the old town, local pubs/ restaurants and the Turner Gallery, all only a few minutes walk. Street parking was quite easy.
Séjour de 3 nuits en février 2024
Réponse de the victoria hotel le 5 mars 2024
thankyou for staying with us, we look forward to hopefully seeing you again soonkind regardsmichaela

6/10 Satisfaisant

Samuel

Les points forts : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de michaela le 24 mars 2024
thankyou for staying with us

8/10 Bien

Howard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice little hotel
Nice little hotel right on the seafront and only a short walk into town. Great value and staff very helpful.
Séjour de 2 nuits en janvier 2024
Réponse de michaela le 24 mars 2024
we are glad you enjoyed your stay. We hope to see you in the future for a return visit,thankyou for your feedback

6/10 Satisfaisant

Peter

Voyage en groupe
Les points forts : Propreté et équipements
We booked this hotel around a week before we travelled as it had good reviews. I tried contacting the hotel by phone on several occasions over two days before booking but no one was answering the phone and my answerphone message wasn't responded to. That aside, the two ladies we dealt with on Reception on arrival and departure were excellent and the room was well furnished and modern. However, I did notice a layer of dust on the lamp base when I had the lamp on in the evening which did make me wonder how thoroughly the room had been cleaned. The smoke alarm in the room was also missing it's cover and the lights were behaving a little strangely when switched on first thing in the morning (constantly dimming and then getting brighter for the first couple of minutes). These were just minor niggles but still annoying. We were also a little concerned that being on the top floor (third floor?) whether we'd get out in the event of a fire with no fire escape. I'm sure the hotel met fire regs but we were still concerned all the same. Overall, our stay was a comfortable one and the hotel has obviously had a lot of investment in recent years (it was presumably a former guest house?). One other thing to mention is parking. On street parking in the area was difficult to come by if you were looking to park close to the hotel. There is, though, a pay & display car park a couple of streets away.
Séjour de 1 nuit en janvier 2024
Réponse de Justine le 19 janv. 2024
I do apologise for the lack in communication, we are having terrible trouble with our telephone lines at the moment, i will speak to housekeeping and address to rooms, unfortunately the parking is out of our control. If you do visit us again please ask if we have any rooms on lower floorsThank you for your feed back

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great break away
Beautifully decorated and friendly staff. Just the twin beds pushed together as a double was a touch uncomfortable.
Séjour de 1 nuit en janvier 2024
Réponse de justine le 19 janv. 2024
Thankyou for your comments, sorry about the bed, we do have to have these in place for twinning purposes, but if you visit us again, please ask for a room with a bed that cant be twinned and we will do our very best to accomodate.Thank you for your feedback

8/10 Bien

Mambretti

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en décembre 2023
Réponse de justine le 2 févr. 2024
thankyou for your rating, we hope to see you again

6/10 Satisfaisant

Virve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Weekend visit
Had some very loud late night arrivals from the gig venue, also a very hot night and with windows open a lot of noise from the street so a very noisy night. Room was otherwise quite nice and staff was helpful. Also location is good.
Séjour de 2 nuits en septembre 2023
Réponse de justine le 2 févr. 2024
unfortunately we cannot police the noise outside, i believe you stayed in september, i think that was probably the hottest weather we had this year, if you were to stay with us again, maybe try one of our back rooms, the footfall its quieter . But thankyou for your review

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de justine le 2 févr. 2024
thankyou, we hope to see you again

10/10 Excellent

Gyubin

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Justine le 26 janv. 2024
Thank you for your ratingWe hope to see you again

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
best in margate to date
I arrived a little earlier than the check in time but that wasn't a problem and I was able to get my key promptly the room was brilliant for the price and everything worked and the cleanliness was on point staff were helpful and friendly and let me leave my bag after checking out to enjoy the rest of my day
Séjour de 1 nuit en décembre 2023
Réponse de justine le 19 janv. 2024
Hi Matthew, we are glad you enjoyed your stay with us, Im glad we could check you in on early arrival, we always will if we can try to make things better for our guests.We hope to see you again best wishes

8/10 Bien

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de justine le 19 janv. 2024
Thanks for reviewWe hope to see you again in the future

6/10 Satisfaisant

Kevin

Voyage d’affaires
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Malgorzata

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love the place and people
I loved it. I needed help and support, and there was not a single problem with it. Thank you
Séjour de 2 nuits en décembre 2023
Réponse de Justine le 19 janv. 2024
We are happy you enjoyed your stay with us and for your review.We hope to see you again in the futureBest Wishes

10/10 Excellent

Alison

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel with friendly owner
Séjour de 1 nuit en décembre 2023
Réponse de Justine le 19 janv. 2024
Thank you for your review, I know it was a very difficult time for you and your brother, It was lovely to meet you both and hope things are much better for you all.It would be lovely to see you again if ever you are back down from Scotland and your brother from the USBest Wishes

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stop over for gigging in Margate
Nice clean room, plenty of space, simple check in. Few tiny niggles round the edges which can be easily fixed. E.g. turn heating on prior to arrivals so room is nice and warm.
Séjour de 1 nuit en décembre 2023
Réponse de Justine le 19 janv. 2024
Thank you for your review, sorry the heating wasnt turned on in your room before check in, i will speak with the staff to make sure this is done in the future.We hope you will visit us againBest Wishes

6/10 Satisfaisant

Diana

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was really nice. Staff was super friendly and polite. We stayed there for quick vacation for few days, room was warm with beautiful sea view. 5 star experience !
Séjour de 2 nuits en novembre 2023
Réponse de justine le 28 nov. 2023
Thankyou for your review, we are happy you enjoyed your stay with us

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its beautifully here only think was cold in room 1
Séjour de 1 nuit en novembre 2023
Réponse de justine le 28 nov. 2023
Hi diana, I hope you are a lot warmer now that you have extra bedding, unfortunately with these old Victorian buildings and on seafront it can sometimes get chilly

6/10 Satisfaisant

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only think is its cold
Séjour de 1 nuit en novembre 2023
Réponse de justine le 28 nov. 2023
replied on earlier postxx

10/10 Excellent

Allen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Heather le 20 nov. 2023
Thank you for your review! We hope to welcome you back again soon

6/10 Satisfaisant

Anzhela

Séjour de 2 nuits en novembre 2023
Réponse de Heather le 4 déc. 2023
Thank you for your feedback.

8/10 Bien

Edith

Séjour de 1 nuit en novembre 2023
Réponse de Heather le 5 nov. 2023
Thank you for your review. We hope to welcome you back in the near future.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Heather le 5 nov. 2023
Thank you for your review. We're sorry to see that you didn't enjoy your stay with us as we'd hope you would. If there's anything you'd like to let management know please contact us.

10/10 Excellent

Alexander Geoffrey, London

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and welcoming staff. Luxury room with a sea view at such a good price. I couldn't have asked for more!
Séjour de 2 nuits en octobre 2023
Réponse de Heather le 5 nov. 2023
Thank you for your review, we hope to welcome you back in the near future!

6/10 Satisfaisant

Mary

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The room was okay. The mattress was very uncomfortable and there was no soap or shampoo in the shower. The springs could be felt when you lay down. I was told on checking in that someone was at the front desk 24/7. When I went to find someone Sat. morning no one was there during the hour I tried. When I tried to phone reception the line was busy, I finally left a note on the desk with,my phone number but no one rang the entire day. The only person working there was a lady who told me she was there to clean. She but some extra duvets over the mattress. The are around the hotel has many deserted buildings.
Séjour de 2 nuits en octobre 2023
Réponse de Heather le 5 nov. 2023
Thank you for bringing this matter to our attention. I shall talk to the staff who were on shift during your stay.

8/10 Bien

Philip

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Heather le 5 nov. 2023
Thank you for your review. We hope to welcome you again in the near future.

2/10 Horrible

Alka

Les points forts : Personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de manager le 1 nov. 2023
cant help if no issues reported

10/10 Excellent

Natalie

Séjour de 2 nuits en octobre 2023
Réponse de Manager le 11 oct. 2023
Many thanks

6/10 Satisfaisant

Ariel, Seattle

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was a cute property but some basic cleanliness issues. The fan had clumps of dust hanging off of it, the side tables were a little sticky, the carpet needed a vacuum, and the window ledge was piled high with pigeon poop. I think these are all fixable.issurs that can be easily addressed by a regular cleaning. The staff was nice. I would advise requesting a room on the lower floor if you have large/heavy bags.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 11 oct. 2023
I will let housekeeping know this should be done periodically anyway.Regards

10/10 Excellent

Connor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 11 oct. 2023
many thanks

8/10 Bien

Maris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Heather le 5 nov. 2023
Thank you for your review. We hope to welcome you again in the near future.

2/10 Horrible

Susan

Janine was lovely
Séjour de 2 nuits en septembre 2023
Réponse de justine le 25 sept. 2023
was lovely to meet you all

10/10 Excellent

Monique

Séjour de 3 nuits en septembre 2023
Réponse de Manager le 11 oct. 2023
many thanks

4/10 Médiocre

Sharn

Les points forts : Personnel et service
The sink was tiny, windows dirty with no double glazing and the traffic on the road outside was heavy. There was also not enough privacy as somebody went into an adjoining room on the last couple of days and I could hear them clearly. Somebody also walked into my room when I was sleeping at 1.00 am.
Séjour de 5 nuits en septembre 2023
Réponse de Manager le 11 oct. 2023
Unfortuntely we are unable to change the windows being the building is listed. I cant comment on a person walking into your room it wouldnt have been staff we also suggest that doors should be locked