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Avis sur Grand Cettia Hotel

5 out of 5
Grand Cettia Hotel
Sehit Ahmet Benler Cad.No:97, Marmaris

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 7 avis sur 27." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 27." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 27." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 27." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 27." "

7,6/10

Propreté

7,2/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

10/10 Excellent

Rabia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel, bon qualité prix. Très propre On mange très bien Personnel très sympathique
Séjour de 3 nuits en août 2022
Réponse de Front Office le 13 sept. 2022
Thank you very much for your kind comments.We hope to see you again in the future.

6/10 Satisfaisant

Stephane

Séjour de 10 nuits en avril 2019

8/10 Bien

Mehmet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en août 2017

4/10 Médiocre

Jimmy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Emin

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was one of the worst experiences we had with any hotel. First of all, when we arrived it was 110° outside and it was 110° inside, they didn't even bother to turn on the Air conditioner even in the lobby. Rooms were old, things were falling a part. We had only two 2 outlets in our room, one in the bedroom and the other in the bathroom. They left us half used shampoo and body wash bottles. Air conditioner stopped working in our kids room, it took hotel one hour to send someone and then they blamed us for it 🙄. Food was terrible, we had to pay for water to drink, this is All Inclusive hotel. Pool was packed, water was murky and we could smell chlorine on the third floor where we stayed. They give you only one key to your room if you want second you need to leave a deposit. Costumer service is horrible. I will never recommend this hotel to anyone.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Yanina

Séjour de 1 nuit en juillet 2023

2/10 Horrible

Amaliya

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No AC in lobby, very low AC in the rooms, small swimming pool. The front desk staff not friendly or accomedating.
Séjour de 1 nuit en juillet 2023

8/10 Bien

ilia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The stuff is very friendly, helpfull and speak good english. We asked to change the room to more quet and they did it immediately, i saw on dining room they help to the people to prepare the meal... The room was very clean. Good transportation ( bus number 3 is going from the hotel to city center and cost 8 TL ) - The cooperation with the hotel via email was poor, i asked about airport transfer and it took 5 days to answer, that they don"t have trasfer service. Childrens swimming pool is too shallow. it"s good for small children, but for my son 5 y.o. was too shallow, and to regular swimming pool he can"t enter because it too deep for him
Séjour de 4 nuits en septembre 2022
Réponse de FRONT OFFICE TEAM le 8 oct. 2022
Thank you very much for all of your nice comments and surely we will make sure to work on our digital responses.Thank you for your valuable input.We hope to welcome you again here at Grand Cettia Hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2022
Réponse de Front Office le 13 sept. 2022
Thank you very much for your high rating.We hope to host you again at Grand Cettia .

2/10 Horrible

Maryam

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Terrible terrible, This property belongs to people with kids. Terrible food. If you like French fries you should go there because that is the only food taste good. I seriously don’t recommend this hotel. They charge for safe deposit box in the room, they charge for English language TV, They charge for second room key. Extremely noisy hotel.
Séjour de 2 nuits en septembre 2022
Réponse de Front Office le 13 sept. 2022
We are sorry that your experience here at Grand Cettia was not up to your liking .Thank you very much for your input.we will definitely take your comments in consideration.

10/10 Excellent

Özlem

Séjour de 2 nuits en août 2022
Réponse de Front Office le 13 sept. 2022
Thank you very much for your high ratings.We hope to welcome you again in the future here

6/10 Satisfaisant

Pirjo

Séjour de 1 nuit en mai 2022

8/10 Bien

Ulker

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for kids but they have hygiene issues
Family friendly hotel but there is no any activity for adults. All shows and activities only for kids. Staff were not so sensitive about hygiene. Dirty glasses and Bartenders always use their hands while putting ice into glasses. Their fingers always in the glasses and this is unacceptable these days. They don't clean shared toilets well. This also not good for these pandemic days.
Séjour de 3 nuits en juillet 2021
Réponse de Grand Cettia Hotel Front Office le 2 août 2021
Dear Customer, Your review has been shared with related departments and hotel management .You can rest assured that these issues that you raised will be looked into and be solved as soon as possible.Thank you very much for your feedback .

8/10 Bien

Berrin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Memnun kaldık
Aile için uygun,temiz,sevimli bir otel..yemekleri fena değil,içeceklerde sorunlar var..eğlenceli bit otel..bir daha gelebiliriz..memnun kaldık..
Séjour de 2 nuits en octobre 2019
Réponse de Grand Cettia Hotel Management le 23 oct. 2019
Bu güzel yorumunuza çok teşekkür ederiz,gelecekte tekrar görüşmek dileğiyle .

6/10 Satisfaisant

Muhkam

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Ok. Wouldn't go back though.
Rooms air con was not working. We have a 1 year old and it was very hot in the room. Normally if theres a problem with the room hotels give you an upgrade. But not this one. They gave us a smaller room. After lying saying there were no rooms. Place is nice. Some staff let it down.
Séjour de 2 nuits en octobre 2019

8/10 Bien

SERKAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
İyi bir deneyim.
Verilen ücret dahilinde iyi bir konaklama idi. Çocuk oyun alanları bizim için önemli idi ve gayet iyiydi.
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 11 nuits en juillet 2019

8/10 Bien

Julie Kee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
worst experience
other guests arguing in the middle of the night screaming at each other i have a child as do most people clearly they were u der the influence and couldnt handle their drink worst hotelfor food it was the same food everyday breakfast egg n beans dinner pasta n chips chef didnt like my husband so burnt his omlette worst hotel to stay in also no iron 5Lira for1 item
Séjour de 8 nuits en octobre 2018

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en juillet 2017

10/10 Excellent

alix, a

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel well catered for kids
Best Turkish holiday I have had friendly staff and shows were brilliant at night
Séjour de 7 nuits en mai 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic friendly clean hotel
Staff fantastic lovely town would love to revisit

8/10 Bien

Helene, København

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En stjerne mindre
Marmaris er fantastisk.. Rigtig godt hotel, desværre var de ikke så service orienteret som sidste år. Pool området er perfekt til børn.

6/10 Satisfaisant

SYEDUL, London

Les points faibles : Personnel et service
Hotel was OK but customer service was not great
This hotel was average. Food wasn't great compared to other hotels I stayed in. Not much entertainment. Same things repeated everyday. I have stayed in much better hotels. Biggest problem I had was the AC would come on only after 6 o clock which was absolutely ridiculous in the August heat. Staff lied to me several times when I complained. Would NOT stay in this hotel again.

6/10 Satisfaisant

Ismail, Frankfurt

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Überfüllt und zu klein
Das Hotel war überfüllt. Doppelzimmer statt Familienzimmer bekommen. Kein Möglichkeit sich zu bewegen. Zu wenig Platz d.h. gleichzeitig zu wenig Liegen. Pools sehr klein.