6/10 Satisfaisant
Alissa S.
8 juil. 2025
Les points forts : Propreté
Beautiful views, but several frustrations
The view from the patio was stunning, and we enjoyed the hot tub and sauna. However, several issues impacted our stay.The washer was broken upon arrival, though the listing advertised it as available. We weren’t informed in advance, and it wasn’t replaced until day five of our eight-day trip—despite multiple follow-ups. This was especially difficult as we had a newborn and had packed light assuming laundry was available.The trash cans were very small for a house that sleeps 11 and not bear-proof, only a light chain around the base with no top protection to prevent access from the bears. A bear got into them one night, leaving a mess. There were no instructions in the home about trash pickup—I had to message the host to find out if there was a pickup, come to find out we were supposed to put them out Monday, no where in the house or email was this ever conveyed.The driveway is extremely steep, which wasn’t mentioned or shown in photos. Our minivan scraped the top and bottom drive going in and out of the driveway. This should absolutely be disclosed for guests unfamiliar with mountain terrain.Also missing was a welcome binder with essential info (trash, Wi-Fi, nearby stores, house instructions, etc.). We had to ask about things that should have been clearly outlined.We made the best of our stay, but clearer communication and better preparation could’ve made this a much smoother experience.
Alissa S.
Séjour de 8 nuits en juin 2025