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Avis sur La Quinta Inn & Suites by Wyndham Mathis

2.5 out of 5
La Quinta Inn & Suites by Wyndham Mathis
12909 Ih 37, Mathis, TX

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 260 avis sur 666." "
Note des voyageurs de 8 (Bien), d’après 195 avis sur 666." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 666." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 666." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 666." "

8,0/10

Propreté

8,2/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Vanessa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were woken up a few times by staff knocking on the door for unneeded services and our key card didn’t work a couple of times and we had to have it reset after being locked out of the side of the building twice. There were several damages to our walls, and doors and the lock from our bathroom did not lock. Te television is small also. The hallway temperature felt like a sauna also. This facility and its rooms need a lot of work.
Séjour de 2 nuits en mai 2024
Réponse de AJ ATES le 27 mai 2024
thank you for taking the time to leave us a review and let us know the issues you had

6/10 Satisfaisant

Melissa

Les points forts : Propreté et personnel et service
Wasnt a bad stay by all means- I do like that it was pet friendly. Just toilet chain was broke in the toilet probably just unreported- but it was inexpensive so I dealt with it-
Séjour de 1 nuit en mai 2024
Réponse de AJ ATES le 27 mai 2024
sorry about that issues. thank you for leaving a review

6/10 Satisfaisant

kenner

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I like the room was spacious. I like time to replace shower head or deep clean them they were gross
Séjour de 3 nuits en mai 2024
Réponse de AJ ATES le 27 mai 2024
thank you for taking the time to leave us a review

4/10 Médiocre

Denise

Voyage en famille
Les points faibles : Équipements
This property is in real need of remodeling. The TV is size of 20 “ computer screen ; toilet flushed but ran most of the night .The temperature in the lobby and hallways was extremely warm abd humid and front desk said that it was just humidity and nothing they could do about it. Check in a firm 3 PM unless you want to pay 50 or $30 depending on the time you want to check in early, I had a room on the third floor and the ceiling had 4 noticeable patches where it’s leaked . The AC fan volume only worked on low, no medium no high. Breakfast is OK but please bring your own plastic ware because theirs is a joke and breaks easily. I surprised to learn I was. charged $250 deposit using Expedia and paid when I arrived for the room. They said oh it’ll be taken off of your credit card in a couple of days. Really? The noise level on the third floor from kids, screening and yelling and running down the hall and slamming doors till midnight was quite the treat and not when I really enjoyed, I understand it’s memorial day weekend but where are their parents? I called the front desk. Don’t think anything happened. I would really not recommend staying here other than it was very convenient to my family nearby that I was visiting .. bed linens were clean however very rough in texture and extremely firm mattress . Oh and signs posted everywhere just in case you forget. Sorry folks it’s a thumbs down for me.
Séjour de 1 nuit en mai 2024
Réponse de AJ ATES le 27 mai 2024
We are sorry your stay was not great. If you would have brought these issues up while here Maintenace could have gone in, please note that we are taking precautions to fix these issues. I do apologize for the inconvenience of other guests being loud and slamming doors. And as far as the deposit you were not charged and did not even put one up. Again I do apologize.

6/10 Satisfaisant

Angel

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de AJ ATES le 27 mai 2024
thank you for taking time to leave us a review

2/10 Horrible

LORETTA

Voyage en famille
Les points faibles : Équipements
Typically have great stays with LaQuinta. This stay was absolutely horrible. The beds were EXTREMELY uncomfortable- squeaky every time I moved. Mold like matter on the window near the air conditioner. Dust on the night stands, restroom with bodily hair, tiles in the bathroom broken, musty smell. Extremely dissatisfied- last time I will ever stay here.
Séjour de 1 nuit en mai 2024
Réponse de AJ ATES le 25 mai 2024
I'm sad to hear that your stay was unpleasant. Please rest assure that proper procedures are being taken to fix these issues.

8/10 Bien

Jesus

Séjour de 1 nuit en mai 2024
Réponse de BJ THOMPSON le 21 mai 2024
Thank you for the rating.

2/10 Horrible

Rebecca

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
When I came to check in a man was with the police because his car got broken into and the staff that was helping us had attitude right off the back then told me I have to leave a $250 deposit witch was not fully explained on the website when I booked then when I paid in full then I was told I would have to wait 14 days to get it back I asked to cancel and then was told I would not get my deposit back so we stayed in the room witch was supposed to sleep seven but could only sleep six. I asked if we could go to the pool the maintenance guy was nice and opened it for us and we went up to change (I have 5 kids so it took a minute to get ready) by the time we came down the pool was locked and it was shift change and the young girl was sitting in the lobby with coworkers hanging out I asked if we could have the pool opened and she was quick to say no with more attitude so over all this was a horrible experience and it was supposed to be a little Mother’s Day getaway and I regret every penny and minute 10 out of 10 DO NOT RECOMMEND and I paid for the trip insurance and still had to pay to sleep on the floor cuz it was falsely advertised
Séjour de 1 nuit en mai 2024
Réponse de BJ THOMPSON le 13 mai 2024
I would like to take this opportunity to apologize for your unpleasant experience with our La Quinta. You did book with Expedia and on the Web it does state that a Government- issued photo identification and a credit card , debit card, or cash deposit may be required at check - i for incidental charges. Yes, when a debit or credit card is used it may take up to 14 days for the credit to be refunded. It depends on your bank. The pool was locked due to the weather. When there is lighting in the area it is mandatory to close the pool for safety.The room you book was 2 queen beds and a sleeper sofa and that is what you were in.Again I, apologize for your unpleasant stay and any inconvenience.

2/10 Horrible

Mariah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de AJ ATES le 12 mai 2024
im sorry your stay was unpleasant.

10/10 Excellent

San Juanita

Voyage en famille
Les points forts : Équipements
Everything
Séjour de 1 nuit en avril 2024
Réponse de BJ THOMPSON le 6 mai 2024
Thank you for giving us a rating and a review.

10/10 Excellent

LIBRADO, San Antonio

Séjour de 1 nuit en avril 2024
Réponse de BJ THOMPSON le 6 mai 2024
Thank you for taking the time to gives us a rating.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Amazing staff.
Séjour de 4 nuits en avril 2024
Réponse de BJ THOMPSON le 9 avr. 2024
Thank you.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Right off the highway
Séjour de 1 nuit en mars 2024
Réponse de BJ THOMPSON le 27 mars 2024
Thank you for the rating and the review.

8/10 Bien

Maria

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We just stayed the night. Nothing bad or good to say about this hotel besides we had a good rest.
Séjour de 1 nuit en mars 2024
Réponse de BJ THOMPSON le 14 mars 2024
Thank you for the great review and rating.

10/10 Excellent

Marsha

Séjour de 1 nuit en mars 2024
Réponse de BJ THOMPSON le 4 avr. 2024
THANK YOU

10/10 Excellent

Joshua

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean and great customer service!! Definitely stay here again.
Séjour de 1 nuit en mars 2024
Réponse de AJ ATES le 10 mars 2024
thank you for taking the time to leave a review

10/10 Excellent

Mario

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was a good place, with a small town atmosphere. Very clean, good service and friendly.
Séjour de 2 nuits en mars 2024
Réponse de BJ THOMPSON le 4 mars 2024
Thank you for the great review and the rating.

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room smelled like sewage. Thermostat did not work, so you could not adjust. At the time, I was informed there was a $250 deposit.
Séjour de 1 nuit en février 2024
Réponse de BJ THOMPSON le 28 févr. 2024
In the Policies it states that a Government - issued photo identification and a credit card, debit card or cash deposit may be required at check in for incidental charges. The control for the A/C are on the a/c unit and can be controlled for it.

10/10 Excellent

Sandy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a comfy stay
Séjour de 1 nuit en février 2024
Réponse de BJ THOMPSON le 26 févr. 2024
Thank you.

2/10 Horrible

Michelle

Voyage en famille
Les points faibles : Personnel et service
We needed an early check in and they weren’t able to accommodate. We missed our event.
Séjour de 1 nuit en février 2024
Réponse de BJ THOMPSON le 28 févr. 2024
Check in is at 3:00pm. We could not accommodate you for the early check in. The room was not available. You could have arrived a day early for your event.

10/10 Excellent

Valdemar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de BJ THOMPSON le 28 févr. 2024
Thank you for the great review.

8/10 Bien

Kandace

Voyage en couple
Les points forts : Personnel et service et équipements
Whom ever did the painting in the room, sure was messy and got it all over everything.
Séjour de 1 nuit en février 2024
Réponse de BJ THOMPSON le 15 févr. 2024
Thank you for taking the time to give us a rating and a review..

4/10 Médiocre

Karina

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Room smelled like feet. Showers looked dirty. Everything honestly looked like it wasn’t cleaned. But the smell overall was overpowering even with a spray.
Séjour de 2 nuits en février 2024
Réponse de BJ THOMPSON le 12 févr. 2024
Hello, so sorry your room was not cleaned.

4/10 Médiocre

JIm, San Benito

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
First of all, i had to pay a There was a dog in the next room. Had to ask to be moved. The toilet bowl was very low. I
Séjour de 1 nuit en février 2024
Réponse de BJ THOMPSON le 12 févr. 2024
Yes, Jim if you read on the policies, it states that a 250.00 deposit is required to for incidental.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de AJ ATES le 4 févr. 2024
thank you for taking the time to leave us a review

10/10 Excellent

Celia

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de BJ THOMPSON le 2 févr. 2024
Thank you for the rating.

6/10 Satisfaisant

Jose

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Nothing unique at all. Pretty basic.
Séjour de 2 nuits en janvier 2024
Réponse de BJ THOMPSON le 29 janv. 2024
Thank you for the rating and the review

8/10 Bien

Lupe

Séjour de 1 nuit en janvier 2024
Réponse de BJ THOMPSON le 22 mars 2024
Thank you for the rating.

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All was perfect for my business trip
Séjour de 1 nuit en janvier 2024
Réponse de BJ THOMPSON le 19 janv. 2024
Thank you for taking the time for the rating and the review.

10/10 Excellent

Josh

Séjour de 1 nuit en janvier 2024
Réponse de AJ ATES le 27 janv. 2024
thank you for taking the time to leave us a review

10/10 Excellent

James

Séjour de 3 nuits en décembre 2023
Réponse de BJ THOMPSON le 3 janv. 2024
Thank you for taking the time to give us a review and a rating. Have a great year James.

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay.
Séjour de 1 nuit en décembre 2023
Réponse de BJ THOMPSON le 3 janv. 2024
THANK YOU, JESSICIA TAKING THE TIME TO GIVE US A RATING AND A REVIEW.

10/10 Excellent

Dora

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de BJ THOMPSON le 28 déc. 2023
Thank you

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Breakfast!
The place was clean except for the nail clippings on the carpet from previous occupant. There were no hooks to hang clothing & no towel bars. They had a very good hot breakfast of sausage patties, eggs, biscuits & gravy, cereals, waffles, yogurt, bagels, etc.
Séjour de 1 nuit en décembre 2023
Réponse de AJ ATES le 24 déc. 2023
We do apologize for the inconvenience. We have already spoken to the housekeeping department, and they will be paying more attention to detail. I will be getting with corp. about towel bars. We hope to see you again soon. thank you for taking the time to leave us a review.

6/10 Satisfaisant

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The hotel and staff were fine, but the breakfast area required dining in. This is a poor decision by management during a pandemic. Guests who wish to stay safe by masking are unable to do so when dining.
Séjour de 1 nuit en décembre 2023
Réponse de BJ THOMPSON le 14 déc. 2023
Dear Christine, there is no pandemic. Also, all the tables are over 3 feet apart.

4/10 Médiocre

Miguel

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de BJ THOMPSON le 13 déc. 2023
So sorry you were not pleased with the hotel.

10/10 Excellent

Duane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de BJ THOMPSON le 5 déc. 2023
Thank you for taking the time to give us a review and a rating. We appreciate it.

8/10 Bien

michael, New braunfels

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bathrooms are showing their age but if just sleeping it worked out just fine. Clean enough. Right on the highway. I like the ac heat unit being the old kind without the wall thermostat
Séjour de 1 nuit en novembre 2023
Réponse de BJ THOMPSON le 23 nov. 2023
thank you for taking the time to leave a review.

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
property was clean however the hot water in room 133 was less than hot. thank goodness we didnt have to shower breakfast selection was very nice.
Séjour de 1 nuit en novembre 2023
Réponse de BJ THOMPSON le 20 nov. 2023
Thank you for the rating and the review. We appreciate the information you provided about the room hot water and will be sure to check into it..

8/10 Bien

DELAILA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de BJ THOMPSON le 20 nov. 2023
Thank you for the rating.

2/10 Horrible

Jose

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was asked to leave property because dog was barking. Website states pet friendly. Property was not pet friendly.
Séjour de 2 nuits en novembre 2023
Réponse de BJ THOMPSON le 20 nov. 2023
Dear Sir, your dog was barking during the night, and we contacted you. Then during the day, the dog continued barking and guest were complaining about the dog barking. You were not on the property, we had to call you to come and control your dog. You did not flow the house rules.

8/10 Bien

Bruce

Les points forts : Propreté, personnel et service, confort de la chambre
Ceiling leaking.
The first room we got ,the roof had leaked and the bed was soaked and the plaster was falling from the ceiling. They were quick to get us another room. The area had just received two to three days of rain.
Séjour de 1 nuit en novembre 2023
Réponse de BJ THOMPSON le 16 nov. 2023
Thank you for the review. We are so sorry for this happening to you.

8/10 Bien

Miguel

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de BJ THOMPSON le 9 nov. 2023
Thank you for the great rating..

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de BJ THOMPSON le 9 nov. 2023
Thank you for the rating.

2/10 Horrible

Ofelia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible check in
Horrible nightmare checkin! So upset ruined our weekend! Need management to contact me about extra fee i incur while there!
Séjour de 1 nuit en novembre 2023
Réponse de BJ THOMPSON le 6 nov. 2023
Dear Ofelia, the credit card was declined when you check in. The staff cannot force a bad credit card to check you in. The staff did not decline your card.

8/10 Bien

Edgardo

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Clean but needs maintenance
The place was clean but it needs maintenance in the actual building. Several wall cracks and but Sheetrock repairs
Séjour de 2 nuits en octobre 2023
Réponse de BJ THOMPSON le 31 oct. 2023
Thank you for the rating and the review.

2/10 Horrible

Robert

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Bad
It wasnt a good experience noise in the hallway all night doors slamming at all hours of the night and just not a good experience.
Séjour de 2 nuits en octobre 2023
Réponse de BJ THOMPSON le 31 oct. 2023
I am so sorry the other guest was making noise in the hallways. Other guest do not have any respect for the others.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We really enjoyed our stay! Everything was perfect and I loved the location!
Séjour de 1 nuit en octobre 2023
Réponse de BJ THOMPSON le 17 oct. 2023
Thank you for the rating and the review.

8/10 Bien

Pamela

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good small town hotel!
Very convenient location as to highway, exit, and gas stations. Check-in was fast. Lobby and hallways were clean. Our room was cooled and clean. Quite large. Bed was very comfortable. Only complaint was bathtub was too slick.
Séjour de 1 nuit en octobre 2023
Réponse de BJ THOMPSON le 9 oct. 2023
Thank you for taking the time for the rating and the review.

10/10 Excellent

Avigail

Séjour de 1 nuit en septembre 2023
Réponse de BJ THOMPSON le 10 oct. 2023
Thank you for the great rating..