Booked accommodation through Lastminute.com.au, received email from Vrbo Australia confirming reservation, then another email from Advante Homes confirming booking, no other correspondence. Then needed to supplied photo I.D. to the owner of the property. (not happy suppling personal I.D. to a 4th party, concerned it was a SCAM). Arrived at the accommodation at 1.00pm no instructions supplied to get into the property? No front desk at address, left standing in the street. Rang contact, no answer, left messages no response. My daughter then spoke to a "Computer" was of no assistance, whatsover! Eventually spoke to a "person" we had now been outside for 2 hours!!! We had made a minimum 12 phone calls. Then were texted instructions, like Mission Impossible, we walked to a 24 hour cafe and collected our key from a marked key safe.
Apartment was tiny, (clever photography) beds were fine, bedrooms and bathroom clean. Not so the dining / kitchen area, broken vacummn on the balcony. One roller blind broken, as was door handle to balcony. Clothes dryer full of sheets from previous tenants.
On the plus side, it was relatively quiet, no noise from within the building at all, mainly occupied by longterm students, which was a plus. AND, good location.
Not ideal for anyone over 25, or people without a degree in telecommunications, or prior experience as a Spy!
Lastminute are just a conduit, they accept no real responsibility, effectively the just forward your details.