Hôtel près de Mendips - Demeure de John Lennon, Liverpool, Liverpool

« On arrival staff member (or manager) appeared complacent and somewhat uninterested. Did not show us to the room, although easy to find (not accessible for anyone with a disability - two flights of stairs - not lift). Room was spacious for two. Given it was an old-ish annexe part of the main building the windows were draughty even with what seemed like outdated secondary glazing that barely closed (room 4). However, if you come by vehicle vans use the front car park opposite the pub/hotel (2 car...

« It was a lovely well equipped air B and B. Very good location and good communication with the owner who got back to me pretty quickly when I contacted her. Very comfortable bed and a nice shower room. Accessible to all even the slightly less mobile. »

« Staff support none existent despite numerous messages sent before stay. Also had so many mails for check in for different rooms. Not exactly or professional »

« The only issue we’ve experienced about our stay was the cleanliness issues. The whole place could do with a deep deep clean and small touch ups. I believe no matter how much money you pay, you should be able to stay in a clean environment. Apart from the cleanliness, our stay was great. The staff was great and helpful. Fridge was a fantastic bonus. We haven’t used other facilities like dining room etc but I know that was available. No safety on the windows, my son is 5 so he knew not to go near...

« The wrong room has been given to us : we paid for an en suite room but the one given didn't have a bathroom. When we arrived, we had to wait 15 min for the manager to come to check in. At our check out, we were rudely woke up by someone from the hotel who threatened us to leave, otherwise we'll be charged.. »

« Instructions re which ramp to use (up or down) to enter car park under the apartment block were not clear. We went up ramp but key fob provided would not open the gates so had to reverse back down ramp to try the ramp going underground. Not a good start! On entering apartment found it to look a lot different to pictures on website. There was no coffee table or furniture unit. The floor was damaged in one corner by the table. The kitchen floor had crumbs over it, the skirting boards were dirty,...

« yes also no hot water or heating appears to be an ongoing issue very disappointing »

« Hôtel un peu vieillot en travaux avec le chauffage en panne mais bien situé près d’un parc. Pas de restaurants mais restaurants à 5 minutes à pied »

« On our original room that we had booked , our door wouldn't lock , we had a heplful man who didn't work at the property change us too a room , however this wasn't clean. The toilet had stains on and the sheets had bugs on. Overall disappointed with or stay »

« The communication on checking in was an absolute nightmare. It took us over 2 hrs to eventually speak to someone after calling, emailing and txting the no. Provided. Having my 2 small children with me and finally getting into our room at 10.30pm was very stressful. »