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Reviews of Virgin River Hotel and Casino

2.5 out of 5
Virgin River Hotel and Casino
100 E. Pioneer Blvd, Mesquite, NV

Reviews

8.2

Very good

Rating 10 - Excellent. 2447 out of 5828 reviews" "
Rating 8 - Good. 1925 out of 5828 reviews" "
Rating 6 - Okay. 818 out of 5828 reviews" "
Rating 4 - Poor. 359 out of 5828 reviews" "
Rating 2 - Terrible. 279 out of 5828 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Simple😁 no complaints.
Stayed 1 night in May 2024

10/10 Excellent

Geri

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a favorite stop when in Mesquite NV. Rooms are no frills but provide what we need. The rooms are separate from the casino. Sierra buffet at the top of our list.
Stayed 1 night in May 2024

6/10 Okay

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms are clean and property is well maintained. Only downfall in my opinion is the rooms need a fridge to keep drinks cool. Ice mache is to far away to be convenient.
Stayed 6 nights in May 2024

10/10 Excellent

Walfrid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing made an outstanding impression. Facility was clean and well maintained. Staff were very friendly and nice . We ate at the cafe inside the casino. Was very good .
Stayed 2 nights in May 2024

8/10 Good

Melinda, Peoria

Travelled with family
Liked: Cleanliness, staff & service
For the price, it was ok. The room was clean and the beds, comfortable. The cafe on the property was AWFUL. Definitely skip it and leavr the premises.
Stayed 1 night in May 2024

8/10 Good

Joe

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with pets but the area to walk pets is just a dirt lot and very thorny. Overall very satisfied with our stay.
Stayed 3 nights in May 2024

2/10 Terrible

Chris

Disliked: Cleanliness
It was cheap for a reason.
Stayed 1 night in May 2024

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and food.
Stayed 1 night in May 2024

6/10 Okay

Kimber

Ok
Stayed 1 night in May 2024

6/10 Okay

Nils

Stayed 1 night in May 2024

10/10 Excellent

Victor

Liked: Amenities, property conditions & facilities
Great place to stay for overnight or Golf
Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Thank you for staying with us and leaving a great review. You really can't go wrong with Golf in Mesquite. Come back again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very inexpensive. Room better than average for this price point. Wifi slower than snot.
Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Thank you for staying with us Richard. We are sorry about the slow internet but happy to hear that our price point was good for you. Come back again soon.

6/10 Okay

David

Travelled with partner
Liked: Amenities
Smelled of cigarette smoke.
Stayed 1 night in May 2024
Response from Hotel Manager on 17 May 2024
Thank you for staying with us David. We are sorry that you could smell the cigarette smoke. We do appreciate you and hope to have you back again.

6/10 Okay

mark

Travelled with partner
Disliked: Property conditions & facilities
The room is outdated and the shower didn't drain properly and the shower nozzle was very strong for the skin !!!! The room was noisy , floors sounded old and no refrigerator that's an extra $10 a night !!
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Thank you for staying with us and alerting us to the problems that you encountered with your room. We will have someone take a look at that shower. We apologize for the inconvenience and hope to have you back again.

6/10 Okay

Katie

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Cigarette burns in the sheets and blanket. Lock was broke off the inside of the door.
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Thank you for staying with us and letting us know about the issues with your room. We have notified the proper department to address them. We apologize and do hope to have you back again.

6/10 Okay

Yvonne, Kenai

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The rooms are very out dated. They spray so much febreeze type cover up spray that it hurts your sinuses. No microwave, mini fride, or coffee pot. No shampoo or conditioner. Had to call maintenance as the toilet would not stop running.
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Thank you for staying with us Yvonne. We are sorry to hear that you had problems with your room. We do hope to see you again in the future.

10/10 Excellent

Patrick

Liked: Property conditions & facilities
I liked it very much
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Thank you for staying with us and leaving a nice 5 out of 5 review. We appreciate you and hope to see you again very soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 10 nights in Apr 2024
Response from Hotel Manager on 15 May 2024
Thank you for staying with us and leaving a nice 5 out of 5 review William. We appreciate you and hope to see you again very soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Thank you for staying with us and leaving a nice 5 out of 5 review. We appreciate you and hope to see you again soon.

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities
Old dingy
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 15 May 2024
Thank you for staying with us Anthony. We are sorry to hear that you found us to be "old and dingy". We do appreciate you and welcome you back.

10/10 Excellent

Alberto, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and very close to your car
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us and leaving such a nice review Alberto. We hope to have you back again soon.

10/10 Excellent

Pamela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Always a good spot for our dogs.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us and leaving such a nice review. We are happy to hear that you find us to be a good spot for you and your pups. We hope to have you back again soon.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us and leaving such a nice compliment regarding our staff. We appreciate you and hope to have you back again very soon.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service
Not enough towels
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 15 May 2024
Thank you for staying with us Carolyn. As your review states, "not enough towels", we are in the process of rectifying this problem. We do hope to see you again soon.

6/10 Okay

Debbie

Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us Debbie. We appreciate you and hope to have you back again soon.

4/10 Poor

Joshua

Disliked: Property conditions & facilities
Did not like having to carry all of our luggage up the stairs to the third floor with a bum leg. No elevators in the out lying hotels/rooms.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us Joshua. We aren't quite sure if there was a miscommunication but there are elevators on each end of the building that you were checked into. We are very sorry that you did not know this. We do appreciate you and hope to have you back again.

8/10 Good

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us Josie. We appreciate you and hope to have you back again soon.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool and hot tub.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us and leaving a nice 5 out of 5 review Bryan. We appreciate you and hope to see you again soon.

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff wasn't the best
Stayed 2 nights in May 2024
Response from Customer Service Representative on 14 May 2024
Thank you for staying with us Angela. We are sorry to hear that our staff was not the best. Our goal is to provide top notch customer service therefor it would be helpful to know what staff members failed. Please feel free to reach out to the Hotel Manager to discuss further. We do appreciate you and hope to see you again soon.

8/10 Good

Bradley, Carlsbad

Liked: Cleanliness, staff & service
Disliked: Amenities
Average off the road hotel. I stayed for one night to break up a long drive. The room is very basic but was clean. The bedding was comfortable. The bath towels are the roughest I've had, close to sandpaper. NO coffee maker in the room. A mini bar of soap and plastic cups is the list of room goodies. The alarm clock was broken but the window AC worked. There are four 3-story buildings with lots of rooms. So noise is subject to your neighbors party mode or not. They do allow pets, which is nice for pet owners, but not so nice if Fido is a barker and your room is close by.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us and leaving a review Bradley. We are pleased to hear that although your room was basic, it was clean and comfortable. We appreciate you and hope to see you again soon.

8/10 Good

James

Travelled with family
Liked: Staff & service
Quick access off freeway
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Thank you for staying with us James, we appreciate you and hope to see you again.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
I like the price
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Thank you for staying with us and leaving a 5 out of 5 rating Martha. We appreciate you and hope to see you again soon.

6/10 Okay

Max

Liked: Cleanliness, staff & service
Price
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Thank you for staying with us Max, we appreciate you and hope to have you stay with us again.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Thank you for staying with us and leaving a nice 5 out of 5 rating Ralph. We appreciate you and hope to have you back again soon.

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pools.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 May 2024
Thank you for staying with us Karen, we hope to see you again soon.

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundromat opened an half-hour late
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May 2024
Thank you for staying with us Stanley. We are sorry that we were late opening the laundromat. We hope to see you again soon.

6/10 Okay

M

Travelled with partner
Disliked: Property conditions & facilities
While being nice a cheap. It's very dated and dingy.
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us. We appreciate you and hope to have you back again soon.

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us and leaving a nice 5 out of 5 rating Dan. We appreciate you and hope to see you again soon.

6/10 Okay

Lonnie

Travelled with partner
Liked: Cleanliness, staff & service
It was ok . for the price. I am glad it wasn't moor money
Stayed 3 nights in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us Lonnie. We appreciate you and hope to see you again soon.

8/10 Good

Sheila, GLENDALE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beds were comfortable and quiet
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for the nice review, Sheila. We appreciate your business and hope to see you again soon.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us and leaving a nice 5 out of 5 rating Olivia. We appreciate you and hope to see you again soon.

8/10 Good

Flemming

Liked: Staff & service, property conditions & facilities
Clean, simple, economical.
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us Flemming. "Clean, simple and economical" is the goal. We appreciate you and hope to see you again soon.

2/10 Terrible

Jeremy

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The so called manager as well as the other staff was very rude and kept arguing with me over my service dog. I have never been so appalled in my life
Stayed 1 night in May 2024
Response from Customer Service Representative on 9 May 2024
Thank you for stopping by Jeremy. We will look into the incident that you had while staying with us.

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Good deal
Stayed 1 night in Apr 2024
Response from Guest Services on 7 May 2024
Thank you Tom for the perfect 5 out of 5 review. We look forward to seeing you again.

6/10 Okay

Travis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us Travis. We appreciate you and hope to see you again soon.

2/10 Terrible

Jaimy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We got 2 tiny pillows in our room, there was vomit on the wall in the bathroom behind the door .
Stayed 2 nights in May 2024
Response from Hotel Manager on 9 May 2024
We are sorry to hear that your room was not cleaned properly Jaimy. We do hope that you called the front desk for a different room. This is very disappointing and embarrassing to all of us. We do hope that you will return.

6/10 Okay

STEVEN

Liked: Staff & service, property conditions & facilities
There were a few problems with the room not being very clean. I know trained staff are not readily available but , still. Please clean properly.
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us Steven. We are saddened to hear that your room was not cleaned properly. We are looking into the issue and want to apologize for the inconvenience. We do hope that you will return.

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us Kenneth. We hope to see you again soon.

8/10 Good

matthew, Long Beach

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are large and clean. No microwave, iron or refrigerator. Ac worked good. Has a. Blow dryer. One bed nice, the other not so much. In the casino, high smoke and smoke stink. Only went in to register and check out. Pool was nice, water temp perfect and pool towels available. No chairs, just chiase lounges.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 4 May 2024
Thank you for staying with us and leaving a nice review Matthew. We appreciate your business and hope to see you again soon.

10/10 Excellent

tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Thank you for staying with us and leaving a nice 5 out of 5 review. We appreciate you and hope to see you again soon.