Since this was my first time in Milan, Italy, so I'll start by saying that I did love how quickly the shuttle came once I called (maybe 10 mins). I also loved how much give and the overall softness of the pillows as well as the comforters. The receptionists were very kind, generous, and informative when it came to telling me about the breakfast, lunch, and dinner times, asking about when we'd need the shuttle the following morning, as well as offering us a breakfast snack bag for the morning flight out. I love how well sound insulated walls and doors are in Italy making the rooms nice and quiet. It was a nice touch several still-water bottles included in the mini fridge, especially after a full 24 hrs of travelling.
The only con I have is, and I have no idea how common or uncommon this is for hotels around Milan or Italy as a whole, but the both the King and twin size mattresses were quite firm. Other than that, it was a beautiful hotel and I'd still definitely go there again.
