Dear Mr Ebrahim,Greetings from Radisson Collection Hotel, Santa Sofia Milan!I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. I sincerely appreciate our heart to heart at check out, and truly hope that you will give us a second chance to welcome you back to our lovely hotel in the future.Sincerely,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Jae,Greetings from Radisson Collection Hotel, Santa Sofia Milan!I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved.We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns.We appreciate your support, and we truly hope that you will give us a second chance to show our improvement.We are looking forward to welcoming you back soon,Yours sincerely,SHIAMA DEVIGUESTE XPERIENCE MANAGER

Dear Alberto,Thank you for choosing to stay with us during your recent visit to Milan. We are so grateful to have had the opportunity to share these precious moments with you. Rest assured, it was lovely a experience for us as well and we look forward to welcoming you both back soon. Kind regards, SHIAMA DEVI GUEST EXPERIENCE MANAGER

Dear Julianne,Thank you for taking precious time to pen down some kind words on our jewel in the heart of Milan!Rest assured, your generous compliments have been conveyed to the entire team to motivate them further.We hope to have the opportunity to welcome you back for another unforgettable stay.Best regards,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear jodi,We are grateful for your 5 star vote on our beautiful hotel.We truly look forward to welcome you back soon.Warm wishes,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Jane, Thank you very much for your nice review!We are very proud that we covered all your expectations! Best Regards,Laura MarinoFront Office Manager

Dear Benito,First of all we would like to thank you for taking time to share your experience with us, we really appreciate your honest feedback as it gives us the possibility to spot eventual disservices and act on them. We are really sorry that your experience at Hilton Milan didn’t meet your expectations, this is really not the memory that we are willing to leave to our valued guests. We do hope that you will give us the opportunity to host you in a future stay as we remain committed to restoring your trust and faith in our property.We remain at your complete disposal for any further assistance and information you may need.Best regards,Laura MarinoFront Office Manager

Dear Mr Williams,First of all, I would like to thank you for taking time to share your experience with us. We regret that your experience at Radisson Collection Hotel, Santa Sofia Milan didn’t meet your expectations, and this is really not the memory that we are willing to leave to our valued guests. Please accept our sincere apologies for any inconvenience caused to you.To understand how we can better curate a more enjoyable stay for you, we need to first understand your concerns. You may reach to me directly as your honest feedback as it gives us the possibility to spot eventual disservices and act on themI ensure you that our priority is to remain committed to restoring your trust and faith in our property. Yours sincerely, SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Markus,First of all we would like to thank you for taking time to share your experience with us, we really appreciate your honest feedback as it gives us the possibility to spot eventual disservices and act on them. We are really sorry that your experience didn’t meet your expectations, this is really not the memory that we are willing to leave to our valued guests. Please accept our sincere apologies for any inconvenience caused to you, we do hope that you will give us the opportunity to host you in a future stay as we remain committed to restoring your trust and faith in our property.We remain at your complete disposal for any further assistance and information you may need.Best regards,Laura MarinoFront Office Manager

Dear Marilyn,We are grateful for your kind review on our property only a short walk away from Duomo.It was a true pleasure to have had you as our guest and we truly look forward to welcome you back soon.Warm wishes,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Ferhat,It makes us very happy to read your wonderful 5 star review regarding your recent experience.We hope to have the opportunity to welcome you back soon.Best regards,SHIAM DEVIGUEST EXPERIENCE MANAGER

Dear Andi,We are grateful for your review on our beautiful hotel.We sincerely hope to welcome you back in the near future.Warm wishes,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Marcus,Thank you for taking time to share your amazing experience from your recent stay which is much appreciated.Rest assured, we have shared your wonderful words with the team to motivate them further.In order kind for us to understand how we can curate a more memorable experience for much-valued guest as yourself, on your next visit, may I kindly invite you to share your preferences for your room and I will make the necessary arrangements accordingly.Kindly do not hesitate to contact me directly for any further assistance as I remain at your complete disposal.Warmest wishes,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Mea,Thank you for your kind review on our beautiful property right in the heart of Milan. We are thrilled that overall it was a memorable experience and but nevertheless, I regret about your unsatisfactory feedback with the room experience, for which I apologize. As we set high goals and aim to exceed our guest expectation, for your next stay, I kindly invite you to share more information on your room preferences that can help us better prepare accordingly. I sincerely hope to have another chance to welcome you back as we thank you once again for your kind.Yours Sincerely, SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Hans,Greetings from Radisson Collection Hotel, Santa Sofia Milan. Thank you for taking time to share your review with us. At Radisson, our Yes I Can attitude caters to the needs to all our guest in every situation possible. Knowing that we have achieved this during your stay gives me enormous pleasure.Please do not hesitate to contact me directly in advance and I will be more than happy to make the necessary arrangements myself. Warmest regards, Shiama Devi Guest Experience Manager

Dear Erkan, Greetings from Radisson Collection Hotel, Santa Sofia I am saddened that overall your stay was not up to your expectations. I would like to invite you to reach out to me directly should you want to share in detail your experience. Your constructive feedback is extremely appreciated as we hope to curate a more memorable experience for your next stay. I remain at your complete disposal for any further assistance in the meantime.Kindest regards, LAURA MARINOFRONT OFFICE MANAGER

Dear Brian, Thank you for choosing to stay at our beautiful hotel in the heart of Milan! We appreciate your time taken to share some kind words from your recent experience with us. I sincerely hope to welcome you back soon for a more memorable experience. Warmest regards, LAURA MARINO FRONT OFFICE MANAGER

Dear Sian,Thank you for choosing to stay with us and your kind words on our beautiful hotel for which I am truly grateful and touched.I am happy that it was a memorable and wonderful experience. Our beautiful hotel is strategically located in the heart of Milan, extremely convenient for all our guest making it the perfect choice for many travellers. Feel free to reach out to me and I ll be more than happy to give you more information on our upcoming services and facilities.We thank you for your support and look forward to seeing you again at your preferred hotel in Milan.Best wishes,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Halgord,Thank you for your excellent review! Such a delight to read it. It makes us very happy to read your wonderful incredible feedback regarding your recent experience.On behalf of the team, we thank you once again for your kind support.Best regards,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear L m,Thank you for your excellent review! Such a delight to read it. It makes us very happy to read your wonderful incredible feedback regarding your recent experience.On behalf of the team, we thank you once again for your kind support.Best regards,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Graeme,Thank you for choosing to stay with us and your kind words on our beautiful hotel for which I am truly grateful and touched.I am happy that it was a memorable and wonderful experience. Our beautiful hotel is strategically located in the heart of Milan, extremely convenient for all our guest making it the perfect choice for many travellers. Feel free to reach out to me and I ll be more than happy to give you more information on our upcoming services and facilities.We thank you for your support and look forward to seeing you again at your preferred hotel in Milan.Best wishes,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Dulce,Thank you for your excellent vote and choosing to visit our newly opened hotel. I sincerely hope to welcome you back soon.Warm wishes,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Norvis,Greetings from Radisson Collection Hotel, Santa Sofia Milan!Thank you for taking time to share your experience. Its lovely to know that you appreciated our beautiful hotel, in the heart of Milan. We look forward to your next visit and hope to welcome you in the near future.Warmest wishes,SHIAMA DEVIGUEST EXPERIENCE MANAGER

Dear Giovanni,Thank you for the wonderful review regarding your recent experience.We are always striving to provide you with the best possible service and hope to have met all your expectations. We are very happy to hear that our work has resulted in a positive experience for you and we look forward to having the opportunity to welcome you back again in the future and make it even more enjoyable and unforgettable.Best regards,SHIAM DEVIGUEST EXPERIENCE MANAGER