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Avis sur NOUVELLE LISTE! Maison au bord du lac sur 5 acres w / hangar à bateaux, kayaks et trampoline

NOUVELLE LISTE! Maison au bord du lac sur 5 acres w / hangar à bateaux, kayaks et trampoline
Mineral, VA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 23 avis sur 36." "
Note des voyageurs de 8 (Bien), d’après 8 avis sur 36." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 36." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 36." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 36." "

7,2/10

Propreté

Avis

10/10 Excellent

Thomas B.

Les points forts : Propreté
Great family getaway
Our family had a wonderful time enjoying the house and all the property has to offer. Everything was clean and we felt cared for by the communicative hosts.
Séjour de 4 nuits en mars 2024

4/10 Médiocre

Chummar C.

No care from local property manager
The unit didn’t have power from 2:30 till 9:30 pm. There was no water even for the restrooms. I was initially offered 5% discount, and when I called and disagreed, I was offered 15% discount for the day till 4:30 power outage, the power didn’t come back till 9:30 and I strongly believe this is not the way to do business. Even after calling and complaining, I didn’t get a call from the local property manager or any assistance. We requested for a candle, a small portable generator, or something so we can use the restrooms, nothing was provided. I am also doing a business and if I give half way info to my customers, I couldn’t stay in business. When I called to the customer service they were not even aware that the house didn’t have a generator or city waters. When you are renting this big property without power, water in this weather, what would you expect us to do? I strongly suggest you to put yourself in my shoes. If any of my customers put reviews in the social media, I will have a hard time explaining and clearing my name for next business. I had 10 kids in the house.
Séjour de 3 nuits en novembre 2022
Réponse de VrboOwner le 12 sept. 2023
Thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!

4/10 Médiocre

Tammy H.

Les points faibles : Propreté
Won't be staying here again.
We've been renting on Lake Anna for the past seven years and have thoroughly enjoyed each rental - except for this one. When we arrived, there was broken glass on the driveway, which we picked up. We entered the house and discovered more broken glass on the sticky and filthy kitchen floor. We soon discovered that there was no hot water, but we were able to locate the hot water tank and reset the outlet. Later that evening, we tried turning on the TVs, but none of were working due to branches in the way of the satellite dish. As we walked around the house, assigning our guests to their rooms, we noticed that many of the lightbulbs were burned out. In one of the showers, there was hair and some kind of soap on the shower floor and walls. The sheets in that room, by the basement staircase, had not been changed and were dirty. Sand was found inside the sheets in one of the other rooms. On the shelf inside the office closet, there was a stack of dirty linens. We noticed a few things when we looked outside. The trampoline was not in the water, and all of the outdoor furniture and tables were dirty and covered in leaves and debris. The basement carpet needs to be cleaned - its terrible. There was a dirty rag and dust on the treadmill as well as a pair of worn socks in the screen in porch on the floor. Many of the beds in the house squeaked horribly and had terrible mattresses. We also noticed how filthy all of the light switches were, and there were fingerprints on the sliding glass doors. The wet bar near the garage, including the mini refrigerator, was sticky and gross. We believe that this house was not cleaned prior to our arrival and that Vacasa Rentals did not inspect it. This house has a lot of things that need to be fixed or replaced. First, lighting - many bulbs need to be replaced. Second, the smoke detector's battery needs to be replaced by the basement stairs - it had been beeping for several days. Third, the basement bathroom drain is completely clogged, and finally, the first-floor dryer does not dry at all. Some recommendations for prospective tenants. Please put some extra blankets around the house, such as on the back of the couch and at the ends of beds. It would have been nice if there had been some firewood for the fire pit. Also the kitchen needs more than two dishtowels. It is important to inform renters that construction is taking place next door so that there are no surprises when trying to enjoy a quiet day on the deck.
Séjour de 7 nuits en juin 2022

10/10 Excellent

Shari B.

Les points forts : Propreté
A win for our 4 generation vacation
Lots of room and something for all ages 5 months to 80. We had great weather so fully enjoyed the porches and the dock and the kayaks. Loved the cove location. Bummer that 2 houses are being built on each side so there was some construction noise, but not too bad.
Séjour de 7 nuits en mai 2022
Réponse de VrboOwner le 21 juin 2023
Shari, we appreciate you taking the time to share your feedback. We apologize for any noise disruptions you encountered during your stay due to construction. Please know we strive to provide every guest with a relaxing stay and often the surrounding noise is out of our control. Again, we apologize for the impact this had on your visit. We hope to host you again.

10/10 Excellent

jane b.

Les points forts : Propreté
Great family house
The house was clean and had nice toiletries and liquid soaps at every sink. Kitchen well stocked with dishwasher soap and trash bags. Having 2 washers and driers was wonderful as was the 2 refrigerators and commercial range. The lower level with games, wet bar and TV area was enjoyable. The community is nice for taking walks. Best of all was the beach. The water is very warm and the cove is quiet. The kids spends hours there every day. The WiFi has issues.
Séjour de 7 nuits en juillet 2021

2/10 Horrible

Carol K.

Les points faibles : Propreté
So so
Upon return and all comparing experiences, we believe there were beg bugs. Several in the group had "bites" that no insect was ever found. At first mosquitoes were thought to be the culprit because that is what the bites reminded us of, but no mosquitoes were ever seen. 6 of the 14 of us experienced mysterious bites that upon further investigation we believe to be bed bug bites.
Séjour de 7 nuits en juillet 2021
Réponse de VrboOwner le 21 juin 2023
Thank you for your review, Carol. We're sorry to hear that this was a less than relaxing vacation for you and your group. Upon further inspection, there were never any bed bugs found in the home nor have there been any complaints of bugs in the home. However, we did go ahead and have the home treated for pests just to be on the safe side. We do hope that we have another chance in the future to impress you!

8/10 Bien

dawn r.

Les points faibles : Propreté
Family Holiday
The home was lovely and well appointed. We actually loved the property and had a wonderful time. The only problem was when we arrived, there was dirty underwear in one of the bathrooms, dirty towels in bedroom down stairs, showers were not cleaned. This did not ruin our time but for the cleaning fee we paid should receive a portion back. With that said we would stay there again as it is a beautiful home with everything you need and more
Séjour de 4 nuits en novembre 2020

8/10 Bien

Jimmy S.

Les points forts : Propreté
It was a beautiful house!!
We had a great time getting away. Not having a direct contact with the owner made things tough at times. Would suggest they leave extra dishwasher tablets, trash bags and dish washing liquid. Due to Covid we cooked all the Meals and leaving us with min supplies we had to go buy stuff.
Séjour de 3 nuits en août 2020
Réponse de VrboOwner le 21 juin 2023
Hello Jimmy, thank you for taking the time to leave a review. We do have our 24/7 guest services available to help our guests. We have provided your valuable feedback to our local manager. Please note a starter set of paper products and travel-sized toiletries are provided to start our guest's first night out on the right foot. We encourage guests to plan ahead if they anticipate needing additional items during their stay. We apologize for the inconvenience and hope we can host you again.

10/10 Excellent

Kristin C.

Les points forts : Propreté
Lovely lakeside
We enjoyed staying lakeside here on Lake Anna. The amenities were excellent: dock, beach, fire pit, lawn, deck, porches. Inside, we enjoyed the communal spaces, especially the large rec room and the communal & open-space kitchen/dining/living area, along with the many en-suite bedrooms. We highly recommend this lovely abode.
Séjour de 4 nuits en juillet 2020

8/10 Bien

Amanda F.

Les points forts : Propreté
Fall Retreat
This house was easy to rent through VRBO. Our weekend away was refreshing, and the little extras (hand soaps and travel shampoos) already available in the house were wonderful. Our women’s retreat enjoyed spreading out through the house and having delightful conversations. Emails from the property management were timely. We didn’t need to talk to anyone because the house was clean and ready for our stay. Check in and check out was super simple!
Séjour de 2 nuits en octobre 2019