Équipement de l’hébergement

Avis sur Holiday Inn Express & Suites Mall of America - MSP Airport, an IHG Hotel

2.5 out of 5

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 853 avis sur 1302." "
Note des voyageurs de 8 (Bien), d’après 272 avis sur 1302." "
Note des voyageurs de 6 (Satisfaisant), d’après 71 avis sur 1302." "
Note des voyageurs de 4 (Médiocre), d’après 58 avis sur 1302." "
Note des voyageurs de 2 (Horrible), d’après 48 avis sur 1302." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jean-claude

Séjour de 1 nuit en novembre 2023
Réponse de Katie le 24 nov. 2023
Jean-Claude, Your positive review made our day! We're thrilled to have provided you with a great experience. If there's ever anything we can do to make your next visit even better, please don't hesitate to reach out. Thank you for choosing us!

10/10 Excellent

Jeneail

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you !!
Séjour de 2 nuits en mai 2024

10/10 Excellent

Gladis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Er really enjoyed our stay here very close to the mall and awesome customer service Melissa was so attentive and nice. Also the shuttle was very convenient they also take you to the mall
Séjour de 3 nuits en mai 2024

10/10 Excellent

Samantha

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would definitely consider staying here again
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Amina Mohamed

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bathroom door was hard to close, door stuck on floor.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Jesmarie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel está cerca del mall of America , Walmart y varias atracciones similares, estuve por dos noches y fueron excelentes desde limpieza hasta el desayuno muy bien lo recomiendo al 100
Séjour de 2 nuits en mai 2024

8/10 Bien

Ricardo

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall it’s what you expect for this type of hotel. Clean and predictable. Staff was polite if a little distracted. $15 a night for parking seems like a strategy for advertising a lower rate than actual. Really did not appreciate housekeeping opening the door at 8AM. At the end of the day I would stay there again if the actual price was competitive.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Rashin

Voyage en famille
Les points forts : Personnel et service
Everything was good, staff were nice, it was safe and quiet. housekeeping could be better! overall wasn't perfect, but it was good.
Séjour de 3 nuits en mai 2024

10/10 Excellent

thuan

Voyage d’affaires
Les points forts : Équipements
excellent
Séjour de 1 nuit en mai 2024

10/10 Excellent

Terrie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lindsey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Chris

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Brandon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved this property. Only complaint, the area isn't the best. Came back to a homeless man sleeping on the side of the hotel by are door.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Chandra Shekhar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value.
Séjour de 1 nuit en mai 2024
Réponse de Katie le 23 mai 2024
Chandra, Thank you for taking the time to leave us a 5 out of 5 review! We're delighted to hear that you found our service to be of good value. Providing excellent value to our customers is one of our top priorities, and we're thrilled that you appreciate it. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

6/10 Satisfaisant

Joseph

Séjour de 1 nuit en mai 2024
Réponse de Katie le 21 mai 2024
Joseph, Thank you for taking the time to rate our product. We appreciate your feedback and strive to improve our offerings continuously. If there's anything specific you'd like to share with us to enhance your experience, please don't hesitate to reach out. We value your input and aim to provide the best service possible.

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They let us check in early. They wouldn’t let us pay cash for a soda. They wanted us to use a card for a soda.
Séjour de 1 nuit en mai 2024
Réponse de Katie le 20 mai 2024
Daniel, Thank you for choosing to stay with us and for taking the time to leave us a review! We're thrilled to hear that you enjoyed your overall experience and appreciated our flexibility in allowing an early check-in.Regarding the payment for the soda, we apologize for any inconvenience caused. However, we appreciate your feedback, and we'll certainly take it into consideration as we strive to improve our guest experience.We hope to have the opportunity to welcome you back in the future for another great stay! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Trenessa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love everything!
Séjour de 1 nuit en mai 2024
Réponse de Katie le 17 mai 2024
Trenessa, Thank you so much for your wonderful review and for rating us 5 out of 5! We're absolutely delighted to hear that you love everything about your experience with us. Your kind words are truly appreciated by our entire team.We strive to provide the best service possible, and it’s rewarding to know that we’ve succeeded in making your experience enjoyable. If you ever need anything or have any suggestions for us, please don't hesitate to reach out.We look forward to serving you again soon!

10/10 Excellent

Michael L

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent facility and services. If i am in the area again I will stay here
Séjour de 2 nuits en mai 2024
Réponse de Katie le 17 mai 2024
Michael, Thank you for your fantastic review and for giving us a 5 out of 5 rating! We're thrilled to hear that you found our facility and services excellent. It's wonderful to know that you had such a positive experience with us.We truly appreciate your kind words and are delighted to hear that you would choose to stay with us again if you're in the area. Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service.We look forward to welcoming you back on your next visit!

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Stopped over for one night - staff was very nice and knowledgeable. Shuttle to airport was right on time
Séjour de 1 nuit en mai 2024
Réponse de Katie le 15 mai 2024
Deborah, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your brief stay and found our staff to be both friendly and knowledgeable. Providing excellent service is always our top priority, and we're thrilled that our shuttle service met your expectations by being punctual. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

8/10 Bien

Laura, Thunder bay

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is clean, rooms are nice Pool is small—great if you’re down there alone with another family or two…anything more is chaos Disappointed that our friends were offered free parking…then our other friends got free parking. When we inquired about it…were told no one gets free parking. We aren’t going to argue with staff :/ Breakfast staff were great…on the ball keeping things stocked We were there for Mother’s Day—nice each mom got a rose
Séjour de 1 nuit en mai 2024
Réponse de Katie le 14 mai 2024
Laura, Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean with nice rooms and that you appreciated our attentive breakfast staff. We're sorry to learn about your disappointment regarding the pool size and the inconsistency with parking offers. We understand how frustrating that can be and apologize for any inconvenience it caused. Rest assured, we'll address these concerns internally to ensure a more consistent and positive experience for all our guests. We're glad you enjoyed the special touch of roses for Mother's Day and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Teri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monique was our check-in person and was amazing! She was very welcoming and filled us in on everything we needed to make our stay the best possible!
Séjour de 1 nuit en mai 2024
Réponse de Katie le 14 mai 2024
Teri, Thank you for taking the time to share your experience with us! We're thrilled to hear that Monique provided you with such exceptional service during your check-in. Providing a warm and welcoming experience is what we strive for, and we're delighted that Monique exceeded your expectations. We'll be sure to pass along your kind words to her. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Monique le 11 mai 2024
Hello Thomas, Thank you for begining amazing guest to us

2/10 Horrible

Emilie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
I am very unhappy with Holiday Inn Express. I nearly missed my flight because there was no driver for a 7 am shuttle to the airport. I paid for my room and parking and that was to include shuttle pickup at the airport upon my return. When I called for pickup the employee lied to me saying the shuttle was already at the airport. It was not. I called and said no it’s not here. Same employee said “they are on their way” A few minutes later someone named Jim called me from Holiday Inn saying “it will be awhile before someone can come pick you up” So much for the convenience of a shuttle to and from the airport!! I do not have time to sit at the airport indefinitely. I had to take a taxi back to the hotel to get my car which cost me $34. I emailed Holiday Inn Express about my experience and they did not even reply to me. I am very disappointed in the customer service and lack of commitment to customers. I put my trust in you, relying on you for transportation and you failed to provide what was promised.I can no longer trust your word so I will stay elsewhere from now on.
Séjour de 1 nuit en avril 2024
Réponse de Katie le 8 mai 2024
Emilie, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your stay at our Holiday Inn Express.We understand the importance of reliable transportation, especially when it comes to catching flights, and we deeply regret that we fell short of meeting your expectations in this regard. Road construction in the area has indeed posed challenges for our shuttle service.Regarding your email, we sincerely apologize for the oversight in not responding promptly. Rest assured, your feedback has been received, and we are taking steps to address the issues raised.We understand your disappointment and frustration, and we want to regain your trust. While we cannot change the past, we hope that you will give us another chance to provide you with the exceptional service and experience you deserve.If you would be willing to discuss your experience further, please feel free to reach out to us directly. Your feedback is invaluable to us as we work to improve our services.Once again, we apologize for the inconvenience caused and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michelle

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The cleanest hotel I’ve been in, thank you.
Séjour de 1 nuit en mai 2024
Réponse de Katie le 7 mai 2024
Michelle, Thank you for your kind words! We take pride in maintaining a clean and comfortable environment for our guests, and we're thrilled to hear that you noticed. Your satisfaction is our priority, and we're grateful for your feedback. We hope to welcome you back soon for another pristine stay!

10/10 Excellent

Nela

Séjour de 1 nuit en mai 2024

10/10 Excellent

mercy, madison

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this hotel were so incredibly darling! They were professional, courteous, helpful and so kind! They made our visit so even more enjoyable.
Séjour de 1 nuit en mai 2024
Réponse de Katie le 7 mai 2024
Mercy, Thank you very much for your lovely feedback! We're delighted to hear that our staff made such a positive impression on your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority. Your kind words will be shared with our team as recognition of their efforts. We look forward to welcoming you back for another wonderful experience in the future!

10/10 Excellent

Jenny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel and helpful, friendly staff.
Séjour de 2 nuits en avril 2024
Réponse de Katie le 7 mai 2024
Jenny, Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring that our guests feel welcomed and well taken care of. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and accommodating staff! Would definitely stay here again.
Séjour de 1 nuit en mai 2024
Réponse de Monique le 4 mai 2024
Hello Laura, Thank you for being a amazing guest to us

8/10 Bien

Mark

Voyage en couple
Very clean
Séjour de 1 nuit en avril 2024
Réponse de Katie le 1 mai 2024
Mark, We're thrilled to hear that you found our establishment to be very clean! We pride ourselves on maintaining a pristine environment for our guests, and we're delighted that it contributed to your positive experience. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

10/10 Excellent

Catherine

Voyage en famille
It was very nice.
Séjour de 2 nuits en avril 2024
Réponse de Katie le 1 mai 2024
Catherine, Thank you for your kind words! We're delighted to hear that you had a very nice experience with us. Your satisfaction is our priority, and we're glad that we could contribute to your enjoyment. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Audrey

Séjour de 1 nuit en avril 2024
Réponse de Monique le 29 avr. 2024
Hello Audrey, Thank you for staying with us.

10/10 Excellent

Erin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Park and fly option
Séjour de 1 nuit en avril 2024
Réponse de Katie le 26 avr. 2024
Erin, Thank you so much for your glowing review! We're thrilled to hear that our park and fly option met and exceeded your expectations. Providing hassle-free and convenient services for our guests is always our top priority, and we're delighted that you found the booking process and shuttle service to be seamless. We can't wait to welcome you back for your next trip! If you need anything else in the meantime, don't hesitate to reach out.

8/10 Bien

Karina

Séjour de 1 nuit en avril 2024
Réponse de Katie le 16 mai 2024
Karina,Thank you for rating our hotel with 4 out of 5 stars. We're delighted to hear that you had a positive experience with us. If there are any areas where you think we can improve or if you have any suggestions for us, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to provide the best possible experience for all our customers. We look forward to serving you again in the future.

10/10 Excellent

Rocio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was nice. Clean and nice room. Very modern.
Séjour de 1 nuit en avril 2024
Réponse de Eddy le 25 avr. 2024
Thank you very much for being our members and we really appreciate that you enjoy your stay.

8/10 Bien

Neil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I prefer HI Express hotels. This one was convenient to airport, had a shuttle, clean room, comfortable bed, helpful staff.
Séjour de 1 nuit en avril 2024
Réponse de Monique le 28 avr. 2024
Hello Neil, It sounds like you had a positive experience at our hotel, and we're thrilled to hear that! We always strive to provide convenience, cleanliness, and comfort to our guests, so it's great to know that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property
Séjour de 1 nuit en décembre 2023
Réponse de Katie le 24 avr. 2024
Jennifer, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a pleasant experience for our guests is always our top priority, and it's wonderful to know that our property met your expectations. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very comfortable. We loved the complete breakfast - very tasty! The airport shuttle was such a help...and getting that set up from the airport was a life-saver.
Séjour de 1 nuit en avril 2024
Réponse de Katie le 24 avr. 2024
Keith, Thank you for sharing your experience with us! We're delighted to hear that you found your room comfortable and enjoyed our complete breakfast offerings. Providing a satisfying and tasty breakfast is important to us, and we're thrilled that you appreciated it.We're also pleased to hear that our airport shuttle service was convenient for you and that our team could assist you in setting it up. Ensuring our guests have a seamless and stress-free experience, especially when it comes to transportation, is a priority for us.Thank you for choosing us for your stay, and we hope to welcome you back soon! If you have any further questions or need assistance, please feel free to reach out.

10/10 Excellent

Susie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monique and Quincy were outstanding with service. Van drivers were very helpful and nice
Séjour de 6 nuits en avril 2024
Réponse de Katie le 24 avr. 2024
Susie, Thank you so much for your kind words, Monique and Quincy are thrilled to hear that you were pleased with the service they provided! We pride ourselves on delivering exceptional customer service, and it's fantastic to know that our team members exceeded your expectations.Additionally, we're delighted to hear that our van drivers were helpful and friendly during your experience. We understand the importance of providing not just a service, but a positive and memorable experience for our customers.We appreciate your feedback and thank you for choosing us. We look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out.

8/10 Bien

Kevin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking lot was full. Too small. Had to park far away, Otherwise good and good value. Nice location too.
Séjour de 1 nuit en avril 2024
Réponse de Monique le 23 avr. 2024
Hello Kevin, It sounds like you had a mixed experience! Parking can definitely be a hassle, especially when it's full or the spaces are too small. But it's great to hear that despite that inconvenience, you still found the overall experience to be good and a good value. Plus, having a nice location can really make a difference. Hopefully, the next time you visit, parking will be a bit easier!

10/10 Excellent

Darcell

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Monique le 23 avr. 2024
Hello Darcell, Thank you for amazing guest to us. Until next time.

10/10 Excellent

Stacie

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The staff was wonderful. The manager that was there on our stay, Monique, was fabulous!
Séjour de 2 nuits en avril 2024
Réponse de Monique le 23 avr. 2024
Hello Stacie, It's fantastic to hear that you had such a positive experience with the staff, especially with Monique as the manager! Great customer service can really make a stay memorable. If you ever return, I'm sure they'll be delighted to welcome you back with the same warmth and hospitality.

10/10 Excellent

Hiram

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 2 nuits en février 2024
Réponse de Monique le 21 avr. 2024
Hello Hiram, We're delighted to hear that your stay with us was perfect! Thank you for your kind words. We strive to create exceptional experiences for our guests, and it's wonderful to know that we hit the mark. We hope to have the pleasure of hosting you again soon!

8/10 Bien

Douglas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had air ort parking
Séjour de 1 nuit en avril 2024
Réponse de Katie le 18 avr. 2024
Douglas, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our airport parking service convenient during your stay.However, we noticed that you rated your overall experience as 4 out of 5, and we would like to understand how we could have improved to earn a higher rating from you. Your input is invaluable to us as we continuously strive to enhance our services and exceed our guests' expectations.If there are any specific areas where you feel we could have done better, please do not hesitate to let us know. We genuinely value your feedback and would be grateful for any suggestions you may have.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless 5-star experience.

8/10 Bien

Valerie, San Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room is spacious and clean.
Séjour de 3 nuits en avril 2024
Réponse de Katie le 18 avr. 2024
Valerie, Thank you for sharing your positive feedback with us! We are delighted to hear that you found your room to be spacious and clean during your stay.Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations in this regard.We truly appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Jenifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was super nice and helpful
Séjour de 2 nuits en avril 2024
Réponse de Katie le 18 avr. 2024
Jenifer, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team to be super nice and helpful during your stay.Providing excellent customer service is one of our top priorities, and we are delighted that our team members were able to enhance your experience with their friendliness and assistance.Your kind words serve as a great encouragement to all of us here, and we truly appreciate your feedback. Should your travels bring you back to the area, we would be honored to welcome you again and ensure that your next stay is just as enjoyable.Thank you once again for choosing to stay with us, and we look forward to the opportunity to host you again in the future.

8/10 Bien

Michael

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Katie le 18 avr. 2024
Michael, Thank you for sharing your feedback with us. We are delighted to hear that you had an enjoyable stay overall.However, we noticed that you rated your experience as 4 out of 5, and we would love to know how we could have made it even better. Your input is invaluable to us as we strive to continuously improve our services and exceed our guests' expectations.If there are any specific areas where you feel we could enhance your experience, please do not hesitate to let us know. We genuinely value your feedback and would be grateful for any suggestions you may have.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless 5-star experience.

4/10 Médiocre

Terri

Les points faibles : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Monique le 16 avr. 2024
Thank you for staying with us

10/10 Excellent

Typhanie

Séjour de 2 nuits en mars 2024
Réponse de Katie le 7 mai 2024
Typhanie, Thank you for awarding us a perfect score! Your satisfaction is our utmost priority, and we're thrilled to know that your experience met your expectations. We hope to have the pleasure of hosting you again soon!

2/10 Horrible

Jacob, Stanton

They charge me without me and staying there
Séjour de 1 nuit en avril 2024
Réponse de Monique le 14 avr. 2024
Hello Jacob, We're sincerely sorry for the inconvenience you experienced regarding the charge. We understand your frustration and would like to address this promptly.Could you please provide us with more details such as the date of the charge and any booking reference you might have? This will help us investigate the issue further and ensure that any discrepancies are rectified.Your satisfaction is important to us, and we strive to provide transparent and fair service to all our guests. We appreciate your patience and cooperation in resolving this matter.