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Avis sur Sonder at East End

3.5 out of 5
Sonder at East End
240 Chicago Avenue, Minneapolis, MN

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 75 avis sur 105." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 105." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 105." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 105." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 105." "

9,2/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

8/10 Bien

Carol

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location near the Mississippi River, Guthrie Theatre, stadium, & Mill museum, plus Trader Joe's on the ground floor! This is a small apartment, with more space than a hotel room -- double closet, windowless bedroom, & living area with pullman kitchen & breakfast bar. But no work space! No desk or table & no electrical outlets in main area except for the streaming screen (for your phone -- not TV). Other problems: no hooks in the bathroom, & big wall-mounted jugs of shampoo & bath gel. My gel jug squirter didn't work but got gel all over the slick tub floor, making showers life-threatening. Since there's no access to service except through the app, & no instructions about operating anything, this place is best if you're not doing much here but sleep.
Séjour de 5 nuits en mai 2024

8/10 Bien

Khalid

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was great. Was clean, for most part. Two of the towels were not very clean and the iron board was broken. Over all the stay was nice and pleasant.
Séjour de 4 nuits en mai 2024

10/10 Excellent

Bryan

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is absolutely perfect it is right next to the stadium and walking distance to many bars and restaurants, it had everything you needed to cook a meal if you wanted to I would absolutely recommend staying here and I will be in the future
Séjour de 2 nuits en mai 2024

10/10 Excellent

Michael, Surry

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
So the keyless feature was nice. Would have been a bit better if the keyless feature was also an option for the entry door from Trader Joe's. At least I did not see it. Had to go outside and then inside. Building nice, felt secure and the it felt safe. Friendly residents, it seemed. The apartment was nice, obviously new. Had a couple issues. The floor was clean, but sticky, likely due to the cleanser used (like spray and wipe stuff). The electric tea pot, so far I could determine never switched off (the water just kept boiling); and the shower drain did not properly drain (it is one of those pop up ones that needs to be turned or moved to stay all the way up). I left the management know and they quickly responded and took care of everything. Floors redone, new tea pot and life was good. They responded quickly and were prompt. Thank you Sonder management. The tub drain mechanism I disassembled (I always travel with a few tools) and then reassembled. There was a bit of a clog in the drain. Nothing serious. All worked well afterwards. The stove light (microwave nightlight) did not work and was promptly replaced, too. For my part, as I travel, I cook and clean up after myself. I'd like to see a few more pieces of cookware available, perhaps a steamer for fresh vegetables; and perhaps a little nicer frying pan (I am not a fan of Teflon). I also tend to wash my dishes rather than use the dishwasher, so a small bottle of liquid dish soap would be nice.
Séjour de 5 nuits en avril 2024

8/10 Bien

Erin

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This place was really conveniently located. Had everything we needed.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Alfred

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice place. Ellipticals need a tune up
Séjour de 2 nuits en mars 2024

8/10 Bien

Tiffany

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

Keira

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Love the place

10/10 Excellent

Jesse

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great room. Amenities and service in a convenient location!
Séjour de 5 nuits en février 2024

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Good option for long stays
I stayed for 5 weeks and needed a kitchen and laundry; for that, the apartment is perfect. It's clean and has all the basic stuff. The fridge is great. Laundry is great. Plus, it's right above Trader Jose, very convenient for grocery shopping when Minnesota is so cold in winter time. However, it's not meant to be your real apartment, so the cooking amenities are minimal and not the best kinds. Just two simple pots and one pan, which are both sticky and only good for boiling something simple. My other complaint is the bed. It's not as good as normal hotel beds that I was used to. The quality is in between your guest bed at home and a real hotel bed. If you stay for a long time, it can be a problem if your back needs a hotel-quality bed. Overall, I still think it is a very good option for long-term stays or for a family.
Séjour de 16 nuits en février 2024

6/10 Satisfaisant

Moira

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
There was a dog that seemed to be abandoned in the hallway and barked at people quite a bit. I came back to my apartment at about 3am after a night out and saw the dog. By noon the next day the dog still hadn’t been claimed by anybody :( it was really sad. And since it was Sunday there were no staff on site who could look into it. A few folks staying in the building also reported it. Hope it gets figured out. Cleanliness was ok. The apartment had a perfume mixed with feet smell in the kitchen which was offputting… the door throughout the apartment were sticky and there were dust bunnies on the floor. Elevator was very high traffic. I waited 5 minutes for it to get to my floor one day. Parking garage was a little hard to find. At first i parked in the Trader Joe’s lot which is on the same block but realized the garage has a different address than the buildings address and is around the corner. I love how spacious the units are at least. Sonder units seem to be hit or miss. Overall an ok stay but I probably wouldn’t come back to this one.
Séjour de 3 nuits en février 2024
Réponse de Sonder le 1 mars 2024
Hi Moira, your feedback is important to us. We appreciate you bringing the issue with the dog to our attention. Our team was able to look into and resolve the issue quickly. We appreciate your thoughts about your space, and will relay them to our team. We hope to host you again and show you a better experience.

10/10 Excellent

Ashley

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Really nice property, well kept and the process was extremely easy to check in and check out. They provided everything we needed while staying there
Séjour de 4 nuits en janvier 2024

8/10 Bien

SIDHU

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Romeo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very comfortable. Overall amazing experience.
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Katy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Sonder le 8 févr. 2024
Hi Katy, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en janvier 2024
Réponse de Sonder le 11 janv. 2024
Hi, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We were in Minneapolis over Christmas and our room afforded us enough space and kitchen capacity to get together. The Trader Joe’s on the 1st floor was an A
Séjour de 6 nuits en décembre 2023

8/10 Bien

Marilyn A

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We chose this property as we were attending our first Vikings game and my adult kids joined us for two nights for the holiday. The property is very nice and gives a very safe environment. Very nice neighborhood for downtown and would recommend. We have a couple of tiny issues that we reported and I'm confident will be resolved before our next visit.
Séjour de 7 nuits en décembre 2023

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté et confort de la chambre
Perfect location
Beautiful place and perfectly located near the Stadium.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Ross

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Booked a 6 night stay here over Thanksgiving. The unit is new, spacious and pretty modern. Some amenities were not present at check-in but the Sonder staff were very, very responsive via their company app. There are very few stores and shopping nearby which is not great when it's a holiday or just really cold out (which it was). That said, it was only 5 minutes walking to both the light rail stop and US Bank Stadium. My main suggestion is to simplify parking. Sonder provided validation tickets that have a discounted rate but it was still inconsistent.
Séjour de 6 nuits en novembre 2023

8/10 Bien

Savy

Séjour de 4 nuits en octobre 2023

6/10 Satisfaisant

Olivier

Séjour de 8 nuits en octobre 2023
Réponse de Sonder le 30 oct. 2023
Hi Olivier, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Propreté
There were sheets and towels left in the washer when we arrived. The pull out couch had no sheets so thats how I discovered the wet laundry i had to dry and then use. The sheet on the pullout couch was filled wirh crumba. The couch fabric was clearly dirty. The shower had very low water pressure. I loved the location. Easy ealk to tram, Vikings game, parking, and easy to get to.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Ying

Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

Jussi

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Otherwise OK, but no noise insulation between the floors, there was noise from the unit above at all hours. Otherwise would have given four stars
Séjour de 5 nuits en octobre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Nn

Les points forts : Propreté et confort de la chambre
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Michael

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
Parking was insanely expensive and as a result negated the "deal" we thought we were receiving. About a third of the lights in the unit did not work and when we used the app to notify someone of the issue we did not see or hear from anyone till the following evening. The street noise was extremely loud and it was difficult to sleep. Lastly, the advertisements and their site showed a pool area which was one of the main reasons we chose that location. Upon arriving we found the pool was closed for the season. No where in the listing was that stated.
Séjour de 3 nuits en octobre 2023
Réponse de Sonder le 23 oct. 2023
Hi Michael, your feedback is important to us. We're sorry for the issues in your space. We will relay your feedback to our team and work to include noise, parking, and pool closure information more in-depth on our listing. We will also work to complete requests in a more timely manner going forward. Should you choose to give us another chance, we'd love the opportunity to make it up to you.

8/10 Bien

Craig

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The apartment was great and the location was perfect. A fair amount of walking noise from upstairs apt, and cleanliness was not on par with a hotel. Crumbs under tables, a hair right on sink in bathroom, gunk in tub that wiped right off, tv remote that didn’t work, and the tv couldn’t be plugged in if light was, as one plug didn’t work.
Séjour de 4 nuits en septembre 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
Séjour de 4 nuits en septembre 2023
Réponse de Sonder le 10 oct. 2023
Hi, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

2/10 Horrible

Yan

Voyage en groupe
Les points faibles : Propreté
Terrible hygiene conditions
I have irritation and itch all over my body since I stayed there, hair and body!!! Their towel and sheets aren’t clean at all
Séjour de 3 nuits en septembre 2023
Réponse de Sonder le 23 oct. 2023
Hi Yan, we're very sorry to learn about your experience. Cleanliness is one of our top priorities, and we apologize you were unsatisfied. We will thoroughly review our cleaning procedures with our team and work to improve. Should you choose to give us another chance, we'd love to make it up to you with a better stay.

10/10 Excellent

KENNETH

Séjour de 13 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Bunch of dust on air conditioning cover Sofa a bit uncomfortable Took alittle while but got the shower going. Water didn’t want to go up the shower head. Otherwise a very pleasant stay.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en septembre 2023

8/10 Bien

Javier

Séjour de 3 nuits en septembre 2023

10/10 Excellent

Robert

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This felt like a home, as a one bedroom apartment. I did not use the pool or small gym but this had a great king size bed and nice furniture. I loved the location as well and check in was super easy.
Séjour de 5 nuits en août 2023

10/10 Excellent

Bruno

Séjour de 2 nuits en juin 2023

10/10 Excellent

Dalibor

Séjour de 2 nuits en juin 2023

10/10 Excellent

Morten

Séjour de 17 nuits en janvier 2023
Réponse de Sonder le 22 mai 2023
Hi Morten, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 Excellent

Lolita Maria

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The apt was spacious and well laid out. It was quiet and clean. The only thing I would change is to add cable to the TV so we could have access to local news. Or make it a smart tv because the only option is Chromecast.
Séjour de 4 nuits en avril 2023
Réponse de Sonder le 25 avr. 2023
Thank you for staying with us, Lolita. We've made note of your feedback.

10/10 Excellent

Karin

Séjour de 2 nuits en avril 2023
Réponse de Sonder le 5 avr. 2023
Hi Karin, thank you for staying with us and leaving a review. We’re thrilled to hear about your experience. We hope to host you again soon at one of our many locations around the globe.

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed at East End in Minneapolis, and it was amazing. The apartment was spacious and clean, and had everything we needed. The area was safe, and we were close to an LRT stop
Séjour de 4 nuits en mars 2023
Réponse de Sonder le 26 avr. 2023
Thank you for staying with us, Denise!

10/10 Excellent

Bridget

Séjour de 2 nuits en février 2023
Réponse de Sonder le 5 avr. 2023
Hi Bridget, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40 cities worldwide.

10/10 Excellent

Nathaniel

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The location was absolutely beautiful. The unit was extremely clean and current. It could have been better stocked with paper towels and towels, but they are speedy response to your request resolve that issue sonders are super professional and on top of everything I am a clean freak so to see the unit extremely clean made me very comfortable and I appreciated that they did not have requirements for you to clean before you laugh but me being the person I am I steal, took out the garbage put my dirty towels in a pile and made sure it was the way it was when I came in this far the best stay I have ever had and I travel a lot . Thank you. Sounders job well done!
Séjour de 4 nuits en janvier 2023

10/10 Excellent

Eric

Séjour de 2 nuits en janvier 2023

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The apartment was amazing! So well laid out and appointed. We needed nothing to make our stay perfect - i it was already there.

10/10 Excellent

Kimberley

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great, exactly what and where I needed.

10/10 Excellent

Jayaganesh

10/10 Excellent

Michael

Séjour de 2 nuits en novembre 2022

10/10 Excellent

J

Séjour de 5 nuits en novembre 2022