8/10 Bien
MAY H.
30 juin 2025
Loved how big it was that fit us all and not even crowded. The only downside was we paid for a heated pool the pool was even heated when we got there. We rented it from Sat-Sat. Its crazy that they would charge us 600 extra just to get the pool heated a day before we got there. The price of it is ridiculous. When you pay for a heated pool, it should be heated and warm when we get there and its should automatically include the night bedore since it takes 24 hrs for the pool to be heated. We shouldnt need to pay it that extra day. Here comes check in and it was a Saturday, i notice the pool was still very cold. We didnt even get there until like 5-6pm so I message FiveStar back and no response at all. I decided to wait until Sunday.. here come sunday late afternoon there no heat. Decided to call them they answer and said they cant do anything until Monday since its the weekend. As a business owner you know that no one works on the weekends you shoulda make sure the pool is heated for us on Saturday! Monday came around the pool guy told us something chewed up the wire he fixed that, on Tuesday we got a nice warm pool! Until Thursday the pool died again.
MAY H.
Séjour de 7 nuits en mars 2025