As soon as we walked in, I had a lump in my throat and sick to my stomach. The furniture and cleanliness we seen in pictures on site were not all like they seemed in pic. Couches, lamps, tv console, coffee table, end tables and decor were different. The furniture was worn out (fining room table chairs upholstry were filthy, table is scratched all up, bar stools were not even cleaned off, couches were different, bedroom furniture scratched up, entryway console was broken and just falling to floor for guest to just see) Grouted tile floors looked as if they hadnt been mopped or swept. Rug and dining room floor had corn chips all over them. Entryway by front door picture and decor was broken. Rug looked worn and old in hallway as soon as you walked in. Carpets were filthy. Rugs in both bathrooms I asked they just take out bc they were absolutely and disgustingly worn out. Beds were poorly made and not presentable- like a child made them. Closet door was off track and broken down. Laundry room door was broken off track. They came and took off the shelf on the console table that was broke and fixed it a few days later. They somehow put the closets closest track, but they fell off several times during the week as we opened and shut them. MOLD above guest closet ceiling that looks like they just painted over. Mold in every single vent, really pronounced in bathrooms. Disgusting and a health hazard. We noticed the mold more and more as the week went on. Toilets and tubs gross!!! . Pubic hair on back on toilet. Sloppy wet toilet paper around toilet and plunger in guest. Shower curtain half way hanging on, like they didnt even care if it looked presentable. Pantry door was crusted and smeared with food. Wall where trashcan sit had crusted and smeared food all on it. They had to get house cleaning to come reclean by a different cleaning company than previous (if it was even cleaned before?) Washing machine was broken- took almost 2 full days for a loaner. And both washer and dryer were replaced the day we were packing up. the curtain just fell in master bedroom without warning! They replaced the next day with a new one. Mold was still there all week and worried us the entire time. I bought cleaning supplies and disinfecting spray and deep cleaned bathrooms and kitchen and sprayed lysol everywhere bc I felt it was plain filthy.
There was very poor communication from maintenance, as we had no clue when things would get fixed unless I called to find out.
