Extérieur

Avis sur Holiday Inn Express and Suites Turlock, an IHG Hotel

2.5 out of 5

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 284 avis sur 596." "
Note des voyageurs de 8 (Bien), d’après 181 avis sur 596." "
Note des voyageurs de 6 (Satisfaisant), d’après 62 avis sur 596." "
Note des voyageurs de 4 (Médiocre), d’après 38 avis sur 596." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 596." "

8,6/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Fabrice, France (24)

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel facile et bien
Tres bon hôtel, avec bon petit déjeuner et propre. Facile d’acces depuis la 99. Très pratique pour affaires
Séjour de 1 nuit en mai 2018

10/10 Excellent

Fred

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and courteous. Smiles everywhere.
Séjour de 1 nuit en mai 2024
Réponse de Management le 22 mai 2024
Thank you for your 5/5 review, it brings us a smile! We appreciate your business and look forward to your next stay!

2/10 Horrible

Celina

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
They were renovating anc lied about having a hot tub to use when it was out of service!
Séjour de 2 nuits en mai 2024
Réponse de Management le 9 mai 2024
Thank you for your feedback, we are sending out maintenance team to further look into this matter. We hope you will give us another chance in the future, thank you for choosing us for your stay needs.

4/10 Médiocre

Michelle

Voyage d’affaires
Les points forts : Propreté
I was shocked to find out the hotel is right next to a railroad. I asked for a quiet room away from the ice machine and elevator, but ended up facing the train tracks instead. I spent the whole night listening to trains blaring their horns! Even after switching rooms the next day, I could still hear them. If you're noise-sensitive, you might want to steer clear of this place!
Séjour de 2 nuits en mai 2024
Réponse de Management le 8 mai 2024
Thank you for your feedback, we are sorry for the inconvenience of the train during your stay. We hope you will give us another shot in the future to make this right and please feel free to ask the front desk for ear plugs that may assist with the noise levels. We will notate on your profile a preference away from the train side. Thank you, until next time.

10/10 Excellent

Alyssa H

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay very clean rooms
Séjour de 1 nuit en mai 2024
Réponse de Management le 6 mai 2024
Thank you for your 5/5 review, we appreciate your business and look forward to your future stays.

4/10 Médiocre

Victoria

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It was under construction. Our room was new , but no working phone, window covered with plastic. Had to go to the desk for the tv remote, only the first floor had an ice machine. Forget napping either day.. construction was loud. They should have offered a discount on the $179 per day fee i was charged
Séjour de 2 nuits en avril 2024
Réponse de Management le 1 mai 2024
We are sorry we did not meet your stay expectations and hope we can better serve you in the near future. Please feel free to reach out to us should you have any suggestions on how we can better serve you in the future.

10/10 Excellent

Edward, Fresno

Séjour de 1 nuit en janvier 2024
Réponse de Management le 16 mai 2024
Thank you for your 5/5 review, we appreciate your business.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A new facility, very clean and well managed.
Séjour de 2 nuits en avril 2024
Réponse de Management le 17 avr. 2024
Greetings, Thank you for your 5/5 review, we appreciate your business and are looking forward to having you back again soon.

10/10 Excellent

wei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Management le 8 avr. 2024
Thank you for your 5/5 review, looking forward to having you back!

10/10 Excellent

Rosana

Séjour de 2 nuits en décembre 2023
Réponse de Management le 18 mars 2024
Thank you for your 5/5 review, we appreciate you choosing us for your stay needs and look forward to seeing you again in the near future.

10/10 Excellent

MICHEL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location
Séjour de 2 nuits en mars 2024
Réponse de Management le 4 mars 2024
Thank you Michel for leaving us a 5 out of 5 review, here at the Turlock Holiday Inn Express, we really appreciate your business and look forward to your next stay with us. Safe Travels!-Management

8/10 Bien

Albert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Location
Séjour de 3 nuits en janvier 2024
Réponse de Management le 30 janv. 2024
Thank you for your 4/5 review, we appreciate you choosing us for your travel needs.

4/10 Médiocre

NATALIE

Voyage d’affaires, Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Noisy cars in burn out till like 10 11 o’clock at night and the staff to not do anything they wouldn’t even call the police
Séjour de 2 nuits en janvier 2024
Réponse de Management le 29 janv. 2024
We are sorry we didn't meet your expectations and hope we can make this right for you in the near future.

10/10 Excellent

Barbra, Visalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en janvier 2024
Réponse de Management le 29 janv. 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

10/10 Excellent

LUCY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Management le 29 janv. 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

8/10 Bien

Mark

Séjour de 1 nuit en décembre 2023
Réponse de Management le 29 janv. 2024
Thank you for your 4/5 rating, we appreciate you staying with us!

10/10 Excellent

Gary

Séjour de 5 nuits en décembre 2023
Réponse de Management le 29 janv. 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

10/10 Excellent

Siobhan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Management le 29 janv. 2024
Thank you for your 10/10 rating, we appreciate you staying with us!

10/10 Excellent

Eric, Denair

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Management le 29 janv. 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Management le 29 janv. 2024
Thank you for your 5/5 rating, we appreciate you staying with us!

2/10 Horrible

Nicole

Séjour de 1 nuit en novembre 2023
Réponse de Management le 29 janv. 2024
We are sorry we didn't meet your stay needs and hope you give us another chance in the near future.

8/10 Bien

Emily

Séjour de 3 nuits en novembre 2023
Réponse de Management le 29 janv. 2024
Thank you for your 4/5 rating, we appreciate you staying with us!

10/10 Excellent

Ernesto

Séjour de 1 nuit en novembre 2023
Réponse de Management le 4 déc. 2023
Thank you for your feedback, we appreciate your business!

10/10 Excellent

Jiangtao

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de GM le 6 nov. 2023
Thank you for your positive feedback. -Management

10/10 Excellent

Silas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de GM le 1 nov. 2023
Thank you for your 5/5 rating, we highly appreciate it.Best Regards, Marissa GonzalesGeneral Manager

10/10 Excellent

James

Séjour de 1 nuit en octobre 2023
Réponse de Management le 4 déc. 2023
Thank you for your feedback, we appreciate your business!

6/10 Satisfaisant

Vasumitha

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was spacious, breakfast decent. The pullout sofa bed was uncomfortable as per my son but the worst issue was the room faced a railway junction and every 1-2 hr a train passes blaring the horn throught the night.The room only had single paned windows. So between the pullout bed and the noise from the train my son barely slept and he had an important test the next day that is the reason we stayed in the hotel, thankfully he did fine.
Réponse de Delaney D. le 24 oct. 2023
Dear Vasumitha,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TURLOCK-HWY 99.I would like to start by apologizing to you for the inconveniences you faced during your stay. I understand how frustrating it may be to hear the train pass every couple hours. I wanted to apologize for not meeting our guest standards with the pull-out bed. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very nice
Séjour de 1 nuit en octobre 2023
Réponse de Delaney D. le 16 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bien

Dave

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Delaney D. le 16 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bien

Gina

Séjour de 3 nuits en octobre 2023
Réponse de Delaney D. le 16 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Olga

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean safe for woman traveling alone and all the staff was helpful and friendly. Thank you!!
Séjour de 1 nuit en octobre 2023
Réponse de GM le 1 nov. 2023
Greetings,Thank you for your wonderful feedback, we hope to see you again in the near future. Thank you for choosing us when traveling through Turlock. Best Regards,Marissa Gonzales General Manager

4/10 Médiocre

HARJEET

Voyage en groupe
Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. Front Office Manager le 3 oct. 2023
Dear Harjeet,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TURLOCK-HWY 99.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

8/10 Bien

Jennifer, South San Francisco

Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. le 16 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Médiocre

Yvonne

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Couldn't sleep ypu could hear all night the footsteps and cracking when walking from up stairs.
Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. Front Office Manager le 19 sept. 2023
Dear Yvonne Villa,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TURLOCK-HWY 99.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Delaney Dunn Front Office Manager

10/10 Excellent

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are very clean, updated, great amenities. Bed and pillows very comfortable. Good breakfast options. Staff very nice and courteous. Good location.
Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. Front Office Manager le 19 sept. 2023
Dear Lisa,Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. Front Office Manager le 19 sept. 2023
Dear Michelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. Front Office Manager le 19 sept. 2023
Dear Carla,Thank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comforting experience!
Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. Front Office Manager le 19 sept. 2023
Dear JamesThank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joshua

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very accommodating staff! Made us feel welcome.
Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. Front Office Manager le 19 sept. 2023
Dear JoshuaThank you for taking the time to tell us about your experience at Holiday Inn Express TURLOCK-HWY 99.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Delaney D. Front Office Manager le 6 sept. 2023
Hello,Thank you for telling us about your most recent stay here at the Holiday Inn Express & Suites. We strive to make each stay better than the last, and were happy you enjoyed. We cant wait to see you again!

10/10 Excellent

Dagmara

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en août 2023

10/10 Excellent

Hao

Séjour de 1 nuit en août 2023
Réponse de GM le 6 nov. 2023
Thank you for your positive feedback. -Management

2/10 Horrible

Audrey

Séjour de 1 nuit en août 2023
Réponse de GM le 6 nov. 2023
We apologize we did not meet your expectations, we will use this as a training opportunity in hopes to see you again when traveling through.

6/10 Satisfaisant

Greg, Crowley Lake

Voyage en famille
Les points forts : Personnel et service
Front desk staff were very nice and helpful. A/C was quiet and worked great. Place was pretty quiet overall. Housekeeping was terrible. Our room didn't start off with enough towels. Only had 2 coffee pods. Had to go get them from front desk. After the first night, housekeeping came in and only emptied the garbage cans. Beds were not touched, shower was not cleaned. No coffee pods were left and again not enough towels. Dirty coffee cups from the day before were not even taken off the counter and thrown away. Didn't even remove used dirty towels from the floor. No vacuuming. Hallways could use vacuuming too. I don't know what they train the staff to do, but apparently it's just to say they got the room done in 2 minutes.
Séjour de 2 nuits en juillet 2023

2/10 Horrible

Cecilia

Voyage d’affaires
Les points faibles : Personnel et service
Very unsafe
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Cathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
clean and nice staff
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Mirian

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Paul

Les points forts : Propreté
Séjour de 1 nuit en juillet 2023
Réponse de Holiday Inn Express & Suites Team le 7 juil. 2023
Thank you for choosing the Holiday Inn Express & Suites for your travel needs. We appreciate you taking the time out of your day to tell us about your stay! We are pleased to hear you enjoyed your stay.We hope to see you again very soon!

10/10 Excellent

laith

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The complimentary coffee was never there
Séjour de 4 nuits en juin 2023
Réponse de Holiday Inn Express & Suites Team le 27 juin 2023
Hello,Thank you for taking the time to tell us about your most recent stay at the Holiday Inn Express & Suites Turlock.I want to start by sincerely apologizing for the lack of complementary coffee. I have passed this information along so we can actively work on this issue to accommodate our guests. We hope to see you again in the near future.