Plage, sable blanc, plongée sous-marine, snorkeling

Avis sur Diani Reef Beach Resort & Spa

5 out of 5
Diani Reef Beach Resort & Spa
Diani Beach Road, Diani Beach

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 137 avis sur 304." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 304." "
Note des voyageurs de 6 (Satisfaisant), d’après 44 avis sur 304." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 304." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 304." "

8,2/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe!
Séjour de 2 nuits en avril 2022
Réponse de Jitendra Bisoyi le 19 avr. 2022
Cher Patrick, Nous avons noté avec plaisir la note positive que vous avez publié sur votre expérience Diani Reef Beach Resort & Spa. Et j'ai hâte de vous accueillir à nouveau. Cordialement, Jitendra Bisoyi Rooms Division Manager

8/10 Bien

Mohamed

Voyage en famille
Les points forts : Propreté et personnel et service
Hotel correct mais pas un 5 étoiles
Hotel convenable et personnel très accueillant. L'hôtel est bien entretenu mais reste vieillot. Malgré les efforts du personnel, l'hôtel est loin du standard 5 étoiles. Des cafards dans la salle de bain, des chambres mal insonorisées et de l'humidité en font un hotel de 3 étoiles. Dommage car le personnel et la localisation sont top.
Séjour de 3 nuits en décembre 2020
Réponse de Rooms Division Manager le 6 janv. 2021
Dear Valued Guest, It is unfortunate you had an unpleasant experience at the Spa. Our main goal is to ensure that all our guests have a memorable stay. We hope to host you again in the future. Kind regards Rooms Division Manger

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent / varies repas et animations de fin d'annee
Séjour de 7 nuits en décembre 2020
Réponse de Rooms Division Manager le 4 janv. 2021
Dear Valued Guest, Thank you for sharing your valuable feedback with us on this esteemed forum. At Diani Reef Beach Resort & Spa we believe that the little things mean everything. We are glad to know that you had an amazing stay at our beautiful resort. Your affirmative feedback only inspires us to perform better and deliver enriching experiences to our guests, making their trip memorable. We eagerly anticipate your next visit. Warm Regards, Rooms Division Manager

10/10 Excellent

Voyageur vérifié

Séjour de 7 nuits en octobre 2020
Réponse de Rooms Division Manager le 26 oct. 2020
Dear Valued Guest, We are glad to know that you had an amazing stay at our beautiful resort. We appreciate your time to review in this esteemed forum. Best Regards Rooms Division Manager

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en octobre 2019
Réponse de Rooms Division Manager le 4 nov. 2019
Dear Valued Guest, Greetings from the Diani Reef Beach Resort & Spa. Thank you so much for choosing our hotel and your valuable feedback on this esteemed forum. We look forward to another opportunity to host you at our beautiful resort. Best Regards, Rooms Division Manager

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hotel vieillissant, devait être bien avant, service lent.. séjour satisfaisant mais certainement pas un 4/5 étoiles..besoin d'être remis en état, point plus : literie et climatisation bonne, et structure bel hôtel avec tout. décevant : entretien, état des spa,
Séjour de 4 nuits en avril 2019
Réponse de Front Office Manager le 14 mai 2019
Dear Guest, Thank you for sharing your feedback with us. It is our endeavor to offer our guests the best services; however, we understand that your stay was less than perfect and we sincerely regret the inconvenience caused. Please be assured that corrective steps will be implemented at the earliest. We hope you will give us another opportunity to welcome you with enhanced services in the future. Best Regards

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en novembre 2018
Réponse de Rooms Division Manager le 2 janv. 2020
Dear Guest, Many thanks for taking out the time and sharing your kind review on this travel forum. Your great review has been a great start to our day! We are glad to have served you well and hope to see you again for many such wonderful vacations! Best Regards,

6/10 Satisfaisant

sonja, paris

Les points forts : Propreté, personnel et service, confort de la chambre
Bon hôtel dans l’ensemble
Le personnel est d’une gentillesse... à l’écoute et très serviable La nourriture du buffet n’est pas top Le meilleur point est l’accès à la plage. C’est privée donc personne pour vous embêter Il y a pas mal de verdure comparé aux autres hôtels du coin Les piscines sont souvent nettoyées, après une réclamation auprès de la direction. Nous avons pris une suite. Qui était très bien. Les chambres sont un peu moins comfortables. Dans l’ensemble c’est correcte. Faites attention aux consommations. Lors du Check out nous avons été surfacturées. Je vous conseille donc de bien vérifier vos additions et d’en garder une copie.
Séjour de 6 nuits en août 2018

8/10 Bien

philippe, paris

Les points forts : Propreté et infrastructures et conditions de l’hébergement
hotel bien situé et bien équipé agréable
juste qu'un employé a voulu me faire payer pour faire des photos
Séjour de 9 nuits en novembre 2017

10/10 Excellent

yvan, kampala

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tres bon hotel
Hotel tres agreable, acces direct a la plage. Personnel tres sympa et pro. Tres calme (mais on etait entre 5 et 10 clients). Demi pension mais gouter offert. Tres bonne cuisine variée. Seul petit point noir, plage publique avec vendeur ambulant, non agressif mais parfois insistant.
Séjour de 7 nuits en septembre 2017
Réponse de Daniel Kivango le 16 sept. 2017
Dear Yvan, Thank you for taking time to review us,we value your feedback.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
tres bon hotel idealement placé , proche plage , personnel sympa mais prix eleve pour les consommations.
Réponse de Daniel Rsvn Manager le 21 mars 2017
Thank you for your feedback to us,we are happy you enjoyed your stay. on the drinks,we will work it out.

10/10 Excellent

stephane/raissa, dusseldorf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bon emplacement, personnel top
Excellent sejour, plage, safari, snorkling Personnel très chaleureux, à l écoute et qui plus est très bon restaurant

2/10 Horrible

Stanley

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
HORRIBLE EXPERIENCE. CAVEAT EMPTOR - BUYER BEWARE. I’ve travelled the world and stayed at over 100 resorts and hotels and don’t expect perfection, but Diani Reef Beach Resort and Spa is near the bottom. In summary, will never return here and do not recommend Diani Reef Beach Resort and Spa. Diani Reef Beach Resort & Spa is, at best, a 5 out of 10. Compared to other resorts, this is a Motel 6. 1. DO NO COME HERE UNLESS YOU LIKE COLD, OILY SALT WATER SHOWERS. ALL THE POSITIVES WERE NEGATED BECAUSE NO HOT WATER, NO FRESH CLEAN WATER. IT’S A DISGRACE. 2. ONLY COLD, OILY SALT WATER FOR SHOWERING THE WHOLE STAY. 3. DECEPTIVE ADVERTISING. FULL BOARD IS A SCAM. 4. NOT WORTH $180 USD PER DAY. *A summary and a full write-up with the Good, the Bad and the Ugly are below. If I had known or they had decently posted on their website about the water and shower situation I would never have come here. I did not expect extreme luxury, but at least the basics for $180USD per day. This is the only resort and spa in the world without fresh, hot clean running water. The staff are not the problem (they are all fabulous), it’s the ownership and senior management. Previously, I’ve stayed at Southern Palms in Diani, Severin in Nyali, La Mera and an Airbnb in Shanzu for 3 months. They are all Michelin 5 star resorts compared to Diani Reef Beach Resort & Spa. I am a seasoned world traveler and have also been four times to K
Séjour de 5 nuits en mai 2024

6/10 Satisfaisant

Lauren

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel needs a serious renovation. The elevators do not work, there is no water filtration system, and the entire resort is outdated.
Séjour de 2 nuits en avril 2024
Réponse de Joseph Musili le 29 avr. 2024
Dear Lauren,Thank you for choosing to visit Diani Reef Beach Resort & Spa. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,Joseph Musili.

10/10 Excellent

Ronald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prima resort!
Séjour de 13 nuits en février 2024
Réponse de Joseph Musili. le 20 mars 2024
Dear Ronald,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Diani Reef Beach Resort & Spa! We truly hope your next stay with us is just around the corner.Kind regards,Joseph Musili.

2/10 Horrible

Elicia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Joseph Musili. le 27 févr. 2024
Dear Elicia,Thank you for sharing your note and for your stay at Diani Reef Beach Resort & Spa. Your comments will be shared with our team to ensure similar incidents could be avoided in the future. We look forward for your return. Yours sincerely, Joseph Musili.

10/10 Excellent

Sabina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommended stay
Very good resort with great rooms, swimming pools, good breakfast ( buffet) would recommend, the only issue was that you can't open the window at night as there is no misquoters ( nets on the windows)
Séjour de 1 nuit en février 2024
Réponse de Joseph Musili. le 19 févr. 2024
Dear Sabina,First and foremost we would like to thank you for choosing Diani Reef Beach Resort & Spa for your stay. We are delighted to hear that you enjoyed your room and that you enjoyed our breakfast selection. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Best Regards,Joseph Musili.

6/10 Satisfaisant

Kimberly

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Joseph Musili. le 19 févr. 2024
Dear Kimberly,We appreciate that you have taken the time to write a review for Diani Reef Beach Resort & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,Joseph Musili.

6/10 Satisfaisant

Benedict

Voyage en famille
Les points forts : Propreté
It’s an average hotel, the rooms, staff and food is average for the price
Séjour de 4 nuits en janvier 2024
Réponse de Joseph Musili. le 19 févr. 2024
Dear Benedict,We would like to thank you for taking the time to offer us your honest feedback. It is with great concern to note that your stay wasn't perfect due to staff, hotel and food. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better.With Kind Regards,Joseph Musili.

2/10 Horrible

Michelle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beware** Horrible Experience
Beware* This hotel is a 2 star at best No hot water during our stay even after they moved our room, poor customer service, poor management, they yes you to death and do nothing to solve your problem. Our bathroom had hair all over it upon check in, door lock malfunctioned, locked out of our room multiple times, food service is below average, restaurant was out of half the items on their menu, hotel and rooms are outdated, pictures on we site are very deceiving, Very disappointing, would not recommend.
Séjour de 4 nuits en janvier 2024
Réponse de Joseph Musili. le 19 févr. 2024
Dear Michelle,Thank you for choosing to stay at Diani Reef Beach Resort & Spa and for bringing your review to our attention. It is with great concern to note that your stay wasn't perfect due to your room. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Kind Regards,Joseph Musili.

10/10 Excellent

Marina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were approachable and kind. Entertainment was good.Overall my stay at the property was good and I recommend this place. My only concern is if they can upgrade the bathrooms
Séjour de 4 nuits en janvier 2024
Réponse de Joseph Musili. le 19 févr. 2024
Dear Marina,Greetings from Diani Reef Beach Resort & Spa. Thank you for your 5-star review of our hotel. We are delighted to hear that you had a positive experience at Diani Reef Beach Resort & Spa and that you enjoyed the place. We would love to welcome you back in the nearest future.Best Regards,Joseph Musili.

10/10 Excellent

Elly

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amazing!
Séjour de 5 nuits en janvier 2024
Réponse de Joseph Musili. le 19 févr. 2024
Dear Elly,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon.

2/10 Horrible

JAEYOUNG

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Joseph Musili. le 19 févr. 2024
Dear JAEYOUNG,We would like to extend our deepest apologies for your dissatisfaction. If you decide to visit us again, you can be sure that we will do our best to ensure that it does not happen again. Yours sincerely, Joseph Musili.

10/10 Excellent

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Definitely would do it again.
Séjour de 3 nuits en décembre 2023
Réponse de Joseph Musili. le 1 janv. 2024
Dear Samuel,Let us thank you for staying with us at Diani Reef Beach Resort & Spa. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to Diani Beach.Kind regards,Joseph Musili.

8/10 Bien

Nancy, Nairobi

Voyage en couple
I liked breakfast, dinner was good. We had adequate water for drinking in the room.I also liked service at the swimming pool. I did not like the bed and the bedsheets. There were inordinate delays in room cleaning.
Séjour de 7 nuits en décembre 2023
Réponse de Joseph Musili. le 1 janv. 2024
Dear Nancy,Greetings from Diani Reef Beach Resort & Spa. Thank you for your excellent review of our hotel. We are delighted to hear that you enjoyed our breakfast selection and that you enjoyed our service. We would love to welcome you back in the nearest future.Best Regards,Joseph Musili.

10/10 Excellent

Howard L.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best vacation EVER!... Where do I begin... This resort far exceeded our expectations, in so many ways... We looked forward to each and every day that we were there, and we really hated to leave... First and foremost, the staff was excellent... The food 😋 was soo good... All three meals were buffet style and each meal had so many choices... There were mini bars throughout the resort, to include being served on the beach... Lastly, but certainly not the least, were the beautiful monkeys, who were so gentle... We can't wait to return next vacation, and we will definitely stay much longer... Thanks for the opportunity to share...
Séjour de 3 nuits en novembre 2023

8/10 Bien

Heather

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Stay Beyond the Best
I am writing to convey my deep appreciation for the truly exceptional experience I encountered during my recent stay at the Diani Reef Beach Resort & Spa. From the moment I arrived until the day of my departure, the commitment and warmth exhibited by the staffs turned my visit into a memorable and enchanting retreat. First impressions are often lasting, and I must applaud the team for their seamless check-in process. The reception staff, with their sincere smiles and efficient service, set the tone for what proved to be a remarkable stay. It was apparent that they were not merely fulfilling their duties but genuinely dedicated to ensuring guests felt welcomed and valued. The accommodations were luxurious, offering a perfect blend of comfort and elegance and welcomed me with an amazingly made-up bed in your way. The meticulous attention to detail in the room's design and amenities showcased the resort's dedication to creating a haven for relaxation. The housekeeping team's efforts were impeccable, maintaining a pristine environment that heightened my overall sense of well-being throughout my stay. What sets Diani Reef apart is the authenticity and sincerity of the staff.
Séjour de 5 nuits en octobre 2023
Réponse de Lawrence le 22 nov. 2023
Dear Thomas,Thank you for taking the time to share your glowing review of your recent stay at Diani Reef Beach Resort & Spa. We are truly delighted to read about your experience, and we appreciate your kind words regarding the exceptional service provided by our dedicated team. It's heartening to know that our staff's commitment and warmth contributed to making your visit a memorable and enchanting retreat. We are thrilled that our seamless check-in process, luxurious accommodations, and meticulous attention to detail, including the beautifully made-up bed, exceeded your expectations. Your recognition of our housekeeping team's impeccable efforts in maintaining a pristine environment is greatly appreciated.At Diani Reef, we strive to provide an authentic and sincere hospitality experience, and we are thrilled that this was reflected in your stay. Your feedback is invaluable, and we look forward to the pleasure of welcoming you back for another beyond-the-best experience.

10/10 Excellent

A.M.

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
En altijd die stralende lach
Een driedaags bezoek aan dit hotel was zeer goed. Uiterst vriendelijk en servicegericht personeel op al de serviceplekken als restaurant, zwembad, schoonmaak en receptie. Met een stralende lach word je onthaald en verzorgd zonder opdringerig te zijn
Séjour de 3 nuits en octobre 2023
Réponse de Joseph Musili. le 19 oct. 2023
Dear A.M,Many thanks for choosing to visit Diani Reef Beach Resort & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future.With kind regards,Joseph Musili.

10/10 Excellent

Alfred

Les points forts : Propreté, personnel et service, équipements
The ambience of the hotel does it for itself. It's in a great location. There are so many places within the property where couples can feel cozy. There are ample seating areas. The friendly staff sets this place apart. There is a mixture of young people on the staff and seasoned employees. You can feel relaxed while there. If you decide to hit the beach, expect to be solicited to purchase items by the locals. There is a private area provided by the property where you wine be disturbed. All of the meals are top notch. I also trust the management here. There was a slight issue but they made sure I was taken care of and accommodated.
Séjour de 3 nuits en juillet 2023
Réponse de Lawrence le 3 août 2023
Dear Alfred,Thank you for taking the time to share your wonderful feedback about your recent stay at Diani Reef Beach Resort. We are delighted to hear that the hotel's ambience and great location contributed to your overall experience. We take pride in creating cozy spaces for couples and providing ample seating areas throughout the property. Our friendly and diverse staff is committed to ensuring your relaxation and comfort during your stay. We are sorry to hear about the slight issue you encountered, but we are pleased that our management team promptly addressed it and ensured you were well taken care of and accommodated. Your trust in us means a lot, and we look forward to welcoming you back for another exceptional experience.

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Coming next!
Séjour de 2 nuits en juillet 2023
Réponse de Lawrence le 19 juil. 2023
Thanks George for your rating.

8/10 Bien

Philip

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Lawrence le 21 août 2023
Thanks Phillip for the review!

4/10 Médiocre

Elie

Les points forts : Personnel et service
Staff exceptionally nice and friendly, but there was a water problem that lasted for 24 hours and communication was so bad about it, there was no running water at the batthroom which made it hard to stay at the room with no shower and no flushing water for toilet. the communication from management was so bad and didnt know how to handle this issue. despite that the condition of the bathroom itself was so bad.
Séjour de 2 nuits en juin 2023
Réponse de Lawrence le 14 juin 2023
Dear Elie,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced due to the water problem and the lack of effective communication from our management. We understand how important it is to have a comfortable and functioning bathroom, and we regret that we fell short in meeting your expectations. Rest assured, we have taken your comments seriously, and we will address these issues promptly to ensure that similar situations do not occur in the future. We appreciate your kind words about our staff, and we hope you will give us another opportunity to provide you with a more satisfactory experience.Best regards,Lawrence- Rooms Divisions Manager

8/10 Bien

Elizabeth

Séjour de 1 nuit en juin 2023
Réponse de Lawrence le 14 juin 2023
Thank you for your rating.

8/10 Bien

Jared Ryan

Séjour de 5 nuits en mai 2023
Réponse de Lawrence le 14 juin 2023
Thank you Jared for your rating.

4/10 Médiocre

Marios

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A grand old hotel, but well past its prime
The hotel looks, from the outside, like paradise - well built, connected to the environment, beautiful spaces. Unfortunately, this ends when you enter the rooms - clearly left from the 1970s and despite the really immense efforts by the staff to maintain them, they are really, really old. Oxidised metal surfaces, doors not closing, crumbling ceiling panels, rock-hard mattresses, a pervasive smell of damp. Some surfaces obviously are damaged enough and are simply painted over. No hot water throughout the morning (usually only available after 2pm) and the water was (because it's desalinated) horrible to the taste. Also, breakfast was bland, most of the time cold and largely flavourless. BUT, the staff are mostly amazing, friendly and they will do everything they can to make your stay comfortable.
Séjour de 5 nuits en avril 2023
Réponse de Sanjay Mukherjee le 23 avr. 2023
Dear Marios,Thank you for choosing to stay at Diani Reef Beach Resort & Spa and for bringing your review to our attention. First of all, we would like to thank you for your positive comments about our our staff and your stay. We are concerned to note though that the breakfast didn't leave you completely satisfied. All comments have been passed to the relevant departments in order to ensure that we're able to deliver a 5-star guest experience. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.With Best Regards,Sanjay MukherjeeFront Office Manager

8/10 Bien

shakira

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dinners and swimming pool
Séjour de 3 nuits en avril 2023
Réponse de Sanjay Mukherjee le 17 avr. 2023
Dear Shakira,Thank you for this fabulous review. We are so glad you enjoyed your stay with us. It was a pleasure to have you as a guest. We hope to welcome you back the next time. Warm regards, Sanjay MukherjeeFront Office Manager

4/10 Médiocre

Fergus

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff were great, breakfast was good, however the resort is in need of a massive make over. The rooms,furniture and facilities were very old and tired looking. The bathroom had salt water. The restaurant had limited choice and the food was ok but nothing special. I know this is east Africa, but the room rate is poor value for money. This stay was a second honey moon for my wife and I, the time together would of been better if we just stayed home.
Séjour de 5 nuits en mars 2023
Réponse de Sanjay Mukherjee le 31 mars 2023
Dear Fergus,Thank you for choosing to stay at Diani Reef Beach Resort & Spa and for bringing your review to our attention. First of all, we would like to thank you for your positive comments about our breakfast, staff, facilities and food. It is with concern that we find out that you weren't fully satisfied with our facilities and our restaurant. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Best Regards,Sanjay MukherjeeFront Office Manager

6/10 Satisfaisant

Roald Ivar

Séjour de 1 nuit en mars 2023
Réponse de Sanjay Mukherjee le 26 mars 2023
Dear Roald Ivar,Thank you for choosing to stay at Diani Reef Beach Resort & Spa and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back.With sincere regards,Sanjay MukherjeeFront Office Manager

4/10 Médiocre

Jomo

Séjour de 2 nuits en février 2023
Réponse de Sanjay Mukherjee le 1 mars 2023
Dear Jomo,We would like to extend our deepest apologies for your dissatisfaction. If you decide to visit us again, you can be sure that we will do our best to ensure that it does not happen again. Yours sincerely,Sanjay MukherjeeFront Office Manager

10/10 Excellent

Marko

Séjour de 4 nuits en février 2023
Réponse de Sanjay Mukherjee le 27 févr. 2023
Dear Marko,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Diani Reef Beach Resort & Spa.Kind regards,Sanjay MukjhejeeFront Office Manager

10/10 Excellent

Patrick

Séjour de 4 nuits en février 2023
Réponse de Sanjay Mukherjee le 24 févr. 2023
Dear Patrick,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcoming you back soon at Diani Reef Beach Resort & Spa. Warm regards, Sanjay MukherjeeFront Office Manager

8/10 Bien

Dawit

Séjour de 3 nuits en janvier 2023
Réponse de Hotel Manager le 20 mars 2023
Dear Dawit,Thank you for staying with us and for the rating.See you again soon.Regards,Diani Reef Beach Resort & Spa Team.

8/10 Bien

Kirsi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Koko henkilökunta ihanan ystävällistä 😊 huoneiden siivoojaa ei voi kyllin kehua... super upeeta jälkeä ja huoneen tuoksu ihana....
Séjour de 3 nuits en janvier 2023
Réponse de Joseph Musili. le 3 févr. 2023
Dear Kirsi,Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at Diani Reef Beach Resort & Spa.With best regards,Joseph Musili.

10/10 Excellent

Collins

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

evan

Voyage en groupe
Les points forts : Personnel et service
Overall the staff was courteous.
Réponse de Sanjay Mukherjee le 17 janv. 2023
Dear Evan,We appreciate that you have taken the time to write a review for Diani Reef Beach Resort & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,Sanjay MukherjeeFront Office Manager

10/10 Excellent

Kirsi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2023
Réponse de Sanjay Mukherjee le 17 janv. 2023
Dear Kirsi,We appreciate that you have taken the time to review Diani Reef Beach Resort & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,Sanjay MukherjeeFront Office Manager

4/10 Médiocre

Mary

2/10 Horrible

Toral

Séjour de 3 nuits en janvier 2023
Réponse de Sanjay Mukherjee le 17 janv. 2023
Dear Toral,Thank you for taking the time to share your review following your recent stay at Diani Reef Beach Resort & Spa. I was sorry to learn that you had experienced issues at our hotel which we are already working on now with our colleagues. Please accept my sincere apologies for the disappointment and I hope you will give us the opportunity to welcome you again in the future. With sincere regards,Sanjay MukherjeeFront Office Manager

6/10 Satisfaisant

Ijeoma