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Avis sur Hotel English Point Marina & Spa

4 out of 5
Hotel English Point Marina & Spa
Cement Road, Mombasa, Mkomani

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 115 avis sur 247." "
Note des voyageurs de 8 (Bien), d’après 67 avis sur 247." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 247." "
Note des voyageurs de 4 (Médiocre), d’après 24 avis sur 247." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 247." "

8,6/10

Propreté

8,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

2/10 Horrible

Jacqulin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nightmare New Year
This was the absolute mistake on my travel experience. Service horrible everyone need need training I had to change rooms three times because the air conditioners did not work. They made promises that were not kept, very unprofessional and not sympathetic. These are some of persons that we interact with and ask for help - Mercy( manager) Moses, Christina, George it it was not chef Henry and intern Kelvin we would have left that piece of property that need to be revamped and entire staff need training. The door to our deck did not work. It was just a horrible stay all around and would never recommend it to anyone. The WiFi was a mess words cannot explain the incompetence of the staff from checkin to checkout was horrible. I will give them a 2 out of 10 points
Séjour de 3 nuits en décembre 2023
Réponse de Marina EnglishPoint le 7 janv. 2024
Dear Jacqulin,Thank you for taking the time to write and post your review. It is with great concern to note that you were not fully satisfied with our staff and your stay. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better.Best Regards,

2/10 Horrible

wafae

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Marina EnglishPoint. le 19 déc. 2023
Dear wafae,Thank you for taking the time to share your review following your recent stay at Hotel EnglishPoint & Spa. Kindly share with us details of your experiece so that we know where and what we should improve on. Best regards,

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Super déçu
L'endroit est jolie avec le fort Jésus en face. Les chambres sont grandes. Mais, la réception a refuser de nous réserver un restaurant le midi, alors que nous n'avions pas de numéro de téléphone Kenyan. Le prix de transfert est légèrement exagéré : on a payé le tiers du prix demandé à l'aller, au retour que nous avons trouvez nous même. Je me suis retrouvé enfermé sur le balcon, car la serrure de la porte fenêtre était défectueuse.Le tour de la demi journée proposé par l'hotel n'est pas génial. Nous avons en plus payé le transfert pour la gare de train, pas de soucis, sauf que le chauffeur était censé nous amener à un bon restaurant avant. Mais il nous a jetté en nous disant qu'il y a avait de bons restaurants à la gare : une blague, c'est la pire nourriture du Kenya. On s'est fait réveillé à 6H30 par le camps de militaire juste en face. Probablement du fait d'un simple vitrage, qui laisse passé les bruit de la mer, mais aussi des militaires ! Du coup, la proximité avec eux, explique peut être pourquoi on voit beaucoup de gens armés dans l’hôtel, ce qui est assez gênant. Enfin, à la piscine, il a fallu 30 minutes pour négocier de faire un ticket de validation pour une bière (la plus chère du Kenya !!!), afin que je paye le tout au check out : il voulait que je paye de suite alors que quand je vais à la piscine de l'hotel, je ne prends pas de cash ni de carte !!!
Séjour de 1 nuit en juillet 2023
Réponse de Marina EnglishPoint le 3 août 2023
Dear Guest,Allow me to apologize that your recent stay at Hotel EnglishPoint & Spa was not to your complete satisfaction.The points mentioned in your review are not typical of the hotel or the service which we seek to provide. I will therefore be discussing the points mentioned, further with the team so as to understand why the flaws in service and product offering may have occurred.Kindest Regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en janvier 2018

8/10 Bien

Jean-Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel en bord de mer
Hôtel très bien, situé en bord de mer avec une petite plage mais surtout avec une agréable piscine et un SPA. Le personnel est très accueillant et serviable.
Séjour de 3 nuits en janvier 2018

6/10 Satisfaisant

Voyageur vérifié

PRIX INTERESSANTS
HOTEL MOYEN AVEC BON PETIT DEJEUNER ENTRETIEN DE LHOTEL CORRECT
Séjour de 3 nuits en octobre 2017

8/10 Bien

masumi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
There were cold days when the showers were not easily heated. The air conditioner in the room could not be turned off and it was so cold. The location was very good and the rooms were clean and comfortable. The staff is friendly and the beds are great
Séjour de 5 nuits en mai 2024
Réponse de Marina EnglishPoint le 20 mai 2024
Dear Guest,Thank you very much for your kind rating. We are proud that the relaxing bed, comfortable room, supportive staff and convenient location contributed to your positive experience. We would love to welcome you back in the nearest future.Kind Regards,

4/10 Médiocre

Camille K

Voyage en couple
Les points faibles : Personnel et service et équipements
While this property, on the surface, looks nice, there were a lot of things that were inconvenient in staying here. First, I will say that the staff at the front desk and the security booth at the front were wonderful. In addition, Leonard and Mohammed, our servers at the restaurants we tried were also very kind to us. Unfortunately, that is where our positive experiences ended. Our room was very large but appeared to be more of a long-term stay apartment and it was hard to get any Ubers to agree to pick us up from here. The tub in the second bathroom had not been cleaned in a while and the air conditioning was barely functioning. It would shut off at random times or just blow hot air instead of cooling the room down. The restaurant food was not the best and when I expressed that I did not like the chicken sharma dish, there was no offer to replace it or take it off the bill even though I only took one bite out of it. The place where breakfast was served was the most unwelcome that we felt. Upon walking in, the entire staff stared at me and came up to me to tell me that my clothing was not ok. I was wearing a regular romper with shorts that were just above my knees (nowhere near being booty shorts) and a cardigan on top. I am a 40yr old married woman so my clothes aren't overly revealing nor inappropriate and I saw other patrons wearing shorter shorts than me who had not been approached. We barely ate our breakfast and left as quickly as we could to check out.
Séjour de 2 nuits en mai 2024
Réponse de Marina EnglishPoint le 20 mai 2024
Dear Camille K,Thank you so much for posting a review. We have noted your comments about our hotel and will be looking into this to ensure it is improved. I hope the team and I can welcome you back soon as we loved having you stay with us. With kind regards,

10/10 Excellent

Elias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely I like how the staff are freindly, Rooms are clean and the security are also freindly, swimming pool is clean.
Séjour de 2 nuits en mai 2024
Réponse de Marina EnglishPoint le 8 mai 2024
Dear Elias,We appreciate you for having created time to share your stay experience with us.We are happy to know that we met your expectations.We can't wait to host you again.

8/10 Bien

Ayman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were courteous!
Séjour de 3 nuits en avril 2024
Réponse de Marina EnglishPoint le 24 avr. 2024
Dear Ayman,,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are delighted to hear that you enjoyed your stay at Hotel EnglishPoint & Spa and that our staff was a positive part in your experience. Our team would like to express our gratitude for your positive comments, and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Derek

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was perfect the location was beautiful, but the people were were so very kind and beyond friendly I personally would put those things before anything else. Great service is hard to find but if you stay here know you will be treated fabulous your safe and the food is splendid, will most certainly be coming back👍
Séjour de 3 nuits en avril 2024
Réponse de Marina EnglishPoint le 17 avr. 2024
Dear Derek, Thank you very much for rating your stay in Hotel EnglishPoint & Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed your stay and service by our supportive staff. We would love to welcome you back in the nearest future. With Best Regards,

10/10 Excellent

Mulili

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Fantastic place, my family enjoyed it. Will definitely revisit it soon
Séjour de 4 nuits en mars 2024
Réponse de Marina EnglishPoint le 3 avr. 2024
Dear Mulili,Thank you so much for such an amazing review.We look forward to hosting you again in the near future

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Marina EnglishPoint le 27 mars 2024
Dear Robert,Many thanks for choosing to visit Hotel EnglishPoint & Spa. Your great rating is appreciated. We look forward to welcoming you back in the near future.With kind regards,

6/10 Satisfaisant

takuo

Séjour de 2 nuits en mars 2024
Réponse de Marina EnglishPoint le 14 mars 2024
Dear Takuo,Thank you so much for staying with us.We also appreciate your kind rating, and we look forward to hosting you again.

10/10 Excellent

Josephus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is fantastic, can't wait to visit again.
Séjour de 1 nuit en février 2024
Réponse de Marina EnglishPoint le 26 févr. 2024
Dear Josephus,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Hotel EnglishPoint & Spa! We truly hope your next stay with us is just around the corner.Kind regards,

4/10 Médiocre

Marc-Antoine

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The things we liked: the rooms are big. The property is a big complex with a great gym, restaurant and coffee shop. Great view. The staff is friendly especially the service people (Baraka, the people working at the spa/gym, and the folks cleaning the rooms). The things we didn’t like: 1. we had made a special request and asked for the manager who would not talk to us and instead kept sending the reception lady back to us. 2. The rooms are quite old and the humidity level is VERY bad. 3. The food at the restaurant is not the best you’ll take for a coastal hotel. A few things that made for a big negative feeling during our stay which we shortened to go to another resort in Diani Beach.
Séjour de 5 nuits en février 2024
Réponse de Marina EnglishPoint le 21 févr. 2024
Dear Marc-Antoine,Thank you very much for sharing your feedback about your stay at Hotel EnglishPoint & Spa. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Hotel EnglishPoint & Spa. Yours sincerely,

6/10 Satisfaisant

Heather

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024
Réponse de Marina EnglishPoint le 21 févr. 2024
Dear Heather,We would like to thank you for creating time to rate us.Thank you for choosing to stay with us, we look forward to hosting you again in the near future.

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Marina EnglishPoint le 18 févr. 2024
Dear Adam,Thank you so much for such an amazing rating.Happy to know that you had an awesome experience.We look forward to hosting you again.Warm Regards

10/10 Excellent

Medard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Marina EnglishPoint le 17 févr. 2024
Dear Medard,Thank you so much for such an excellent rating.We are happy to know that you enjoyed your stay.We cant wait to seeing you again soon.Kind regards,

4/10 Médiocre

Omar

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The food was not good/ high traffic and very noisy on the weekends almost you’re sleeping next to night club
Réponse de Marina EnglishPoint. le 12 févr. 2024
Dear Omar, We are sorry to read your comments about the negative experiences you had during your stay. Your evaluation has been shared with our hotel management, our department managers and our entire team. As Hotel EnglishPoint & Spa team, we would like to inform you that what we want is the best service for the satisfaction of our valued guests, and we will be happy to see you again in our hotel in order to meet your expectations on your next trip. Best regards, Marina EnglishPoin

10/10 Excellent

Michael

Les points forts : Propreté et infrastructures et conditions de l’hébergement
We loved the view of the bay from the 4th floor
Séjour de 1 nuit en février 2024
Réponse de Marina EnglishPoint. le 12 févr. 2024
Dear Michael,Thank you for choosing to stay at the Hotel EnglishPoint & Spa. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. Our team is very happy that you enjoyed your stay at Hotel EnglishPoint & Spa and that you enjoyed the view. We would love to have the chance to welcome you back in Mombasa for another stay.With Kind Regards,

10/10 Excellent

Jasmin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay.
Réponse de Marina EnglishPoint. le 12 févr. 2024
Dear Jasmin,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Hotel EnglishPoint & Spa. With kind regards

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Marina EnglishPoint. le 12 févr. 2024
Dear Robert,Thank you very much for taking the time to rate Hotel EnglishPoint & Spa with 5 stars, we are glad to know that you have had an amazing stay.We value your feedback and look forward to welcoming you back soon.Best regards,

10/10 Excellent

Mille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Marina EnglishPoint. le 12 févr. 2024
Dear Mille,Many thanks for choosing to visit Hotel EnglishPoint & Spa. Your great rating is well noted. Look forward to welcoming you back in the near future.With kind regards,

10/10 Excellent

ALPHONCE

Les points forts : Propreté
Séjour de 4 nuits en janvier 2024
Réponse de Marina EnglishPoint. le 12 févr. 2024
Dear ALPHONCE,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Hotel EnglishPoint & Spa.Kind regards,

8/10 Bien

Joshua

Les points forts : Propreté
We were given a warm welcome by the staff on arrival. They were all professional and eager to assist with any issues we had, for example, our room was changed pretty swiftly when we highlighted some maintenance issues that could not be fixed. Locationwise, it is tucked away in the marina bay, so very quiet with lovely views out into the bay with Fort Jesus on the otherside (depending on the room you are allocated youll have this view from your room). The beach area is tiny and not really what this hotel is about. If you want an expansive beach, youd be better off in Diani or Watamu. The food was good, with a decent buffet selection
Séjour de 7 nuits en décembre 2023
Réponse de Marina EnglishPoint. le 10 janv. 2024
Dear Joshua,Let us thank you for choosing Hotel EnglishPoint & Spa for your stay and we are glad we were able to meet and exeed your expectations. We were truly pleased to hear that you enjoyed food, view and staff. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

6/10 Satisfaisant

Mehrinaz

Voyage en famille
Séjour de 2 nuits en décembre 2023
Réponse de Marina EnglishPoint le 7 janv. 2024
Dear Mehrinaz,We appreciate that you have taken the time to write a review for Hotel EnglishPoint & Spa. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful and spacious rooms
Séjour de 1 nuit en décembre 2023
Réponse de Marina EnglishPoint. le 19 déc. 2023
Dear Rachel,Let us thank you for choosing Hotel EnglishPoint & Spa for your stay and we are glad we were able to meet your expectations. We are glad to know that you enjoyed your stay with us and that your room contributed to your positive experience. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.With Best Regards,

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Generally a good place. Only have several restaurants in main property rather on the beach front only
Séjour de 3 nuits en décembre 2023
Réponse de Marina EnglishPoint. le 19 déc. 2023
Dear Robert,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are glad to know that you enjoyed your stay with us , we look forward to hosting you in the near future.Kind Regards,

10/10 Excellent

Akida

Séjour de 2 nuits en décembre 2023
Réponse de Marina EnglishPoint. le 2 janv. 2024
Dear Akida,Thank you for such a perfect rating.We are glad to know that you enjoyed your stay with us and we look forward to hosting you again.

8/10 Bien

Zulfikar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is good, they are clean and staff are friendly.
Séjour de 5 nuits en novembre 2023
Réponse de Marina EnglishPoint. le 10 déc. 2023
Dear Zulfikar,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We were truly pleased to hear that you enjoyed our staff. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Kind Regards,

10/10 Excellent

Frankie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This is one of the nicest places in the area. The staff was excellent and friendly. The price was good for the place. I am already looking forward to returning. The refrigerator did not work, and the desk said they would send someone to fix it, twice, but it did not get resolved. So any food we had went bad. It offered a kitchen, but nothing to cook with, no drinking glasses, no plates, no utensils, no soap. You are paying for a kitchen that you cannot use. You are paying for space. The WiFi and air conditioning was unreliable, but they were experiencing storms to be fair. The dining options are great and the food was incredible! I got a massage at the spa. Again, it was fantastic. I loved this hotel, and the staff. My only issue was not being able to use the kitchen, which was important to me. The gym facility was beautiful.
Séjour de 2 nuits en novembre 2023
Réponse de Marina EnglishPoint le 1 déc. 2023
Dear Frankie,Thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad that you enjoyed the value of the price and the quality of our hotel. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Best Regards,

10/10 Excellent

Alexander

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and well kept. Good security. Nice staff. Good dining options and nice view of the waterfront.
Séjour de 1 nuit en novembre 2023
Réponse de Marina EnglishPoint. le 1 déc. 2023
Dear Alexander,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are very glad to receive your compliments about the view and our staff. We would love to have the chance to welcome you back in Mombasa for another stay.Kind Regards,

4/10 Médiocre

L

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Beautiful place, bad maintenance .
Beautiful grounds. We were given a big place with 3 bedrooms. Everything is very clean. Unfortunately the rooms were not checked by hotel staff. Bathroom sink broken! No Tv service. We tried to call front desk , but phone does not work. Walked back to reception and reported problems the day of checking in. Next day nothing was fixed. Went back to reception and asked for manager. Manager was not available. We were told to call another number. We left message….
Séjour de 1 nuit en novembre 2023
Réponse de Marina EnglishPoint. le 1 déc. 2023
Dear L,Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We hope to see you again at Hotel EnglishPoint & Spa. Yours sincerely,

4/10 Médiocre

John

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Marina EnglishPoint. le 1 déc. 2023
Dear John, Thank you for your feedback,

10/10 Excellent

Leon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Marina EnglishPoint. le 16 nov. 2023
Dear Leon,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcoming you back soon at Hotel EnglishPoint & Spa. Warm regards,

10/10 Excellent

Ebenezer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Look for Nikodemus to serve you any kind of food, he is a good guy
Séjour de 6 nuits en octobre 2023
Réponse de Marina EnglishPoint le 10 nov. 2023
Dear EbenezerGreetings from Hotel EnglishPoint & Spa!Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We will share the review with colleagues and let Nikodemus know that he exceeded your expectations. Hope to see you again very soon.Sincerely,

8/10 Bien

Norbert, Rartzeburg

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gutes Appartement und ruhige Lage. Die Anlage liegt außerhalb und hat eher Clubcharakter. Vom Servicepersonal (Frühstück, Restaurants) war ich nicht begeistert. Ausnahme: Masa. Insgesamt gut, aber noch einige Schritte in der Professionalisierung möglich.
Séjour de 5 nuits en octobre 2023
Réponse de Marina EnglishPoint le 29 oct. 2023
Dear Norbert, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Hotel EnglishPoint & Spa will be a pleasant journey. Best regards,

4/10 Médiocre

paulo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I liked the staff and the facilities are modern and comfortable. There is an awful sewage smell in the elevator that permeates to the bedrooms. To avoid it , the only way is opening the windows but then the mosquitoes come in. The AC says 18C, but the lowest temperature it runs is 25C at best.
Séjour de 1 nuit en octobre 2023
Réponse de Marina EnglishPoint. le 29 oct. 2023
Dear paulo,Thank you very much for sharing your feedback about your stay at Hotel EnglishPoint & Spa. While our team are usually very good at what they do, we take all feedback seriously and we shall use your feedback to create a better accommodation experience for all our guests. We hope that you will give us another chance and return to Hotel EnglishPoint & Spa. Yours sincerely,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JMH
Had a very pleasant 3 night stay with the family in English point marina. Check in process and service from reception staff was amazing. Massive shout out to Dalma who was particularly helpful throughout. Breakfast could be hit / miss and parts of the building could do with some TLC but I’d definitely stay at English point again if in Mombasa.
Séjour de 3 nuits en octobre 2023
Réponse de Marina EnglishPoint le 15 oct. 2023
Thank you for creating time to share your stay experience with us.We are glad that you enjoyed your stay. We will share the review with Dalma and the entire team to thank them for making your stay a superb one.We look forward to hosting you again in the near future.

10/10 Excellent

Stig Frode

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastisk hotell, god service, flotte restauranter. Bra frokostbuffet med et rikt innhold. Flott beliggenhet ved stranden og et innbydende basseng.
Séjour de 3 nuits en septembre 2023
Réponse de Marina EnglishPoint le 1 oct. 2023
Dear Stig Frode,Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at Hotel EnglishPoint & Spa.With best regards,

10/10 Excellent

Admasu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
For those who like space
This hotel is for families or groups because you get more than one room. I travel quite a bit and my thing is roominess and cleanliness and so these days I tend to go with VRBO or Airbnb. I booked this hotel immediately after I looked at the square footage and I found it was more than I bargained for. It is in a kind of residential area and quiet {you just have to live with the crows :) }. If you want to dip in the ocean it is there and if you prefer a pool it is there. The food was good (the coffee may take a couple of more minutes to arrive at your table than you want- no big deal to me). The staff was very polite everywhere including salutes in some areas, The rooms were very clean. Simply, I would give this hotel the maximum score in all aspects but certain areas of it have a sewerage smell. I am sure it is something they can fix easily and it wouldn't deter me from returning if I went back for any reason
Séjour de 2 nuits en septembre 2023
Réponse de Marina EnglishPoint le 25 sept. 2023
Dear Admasu,Greetings from Hotel EnglishPoint & Spa. Thank you for your 5-star review of our hotel. We are proud that our delightful food, professional staff and comfortable room contributed to your positive experience. We hope to have the chance to welcome you back at Hotel EnglishPoint & Spa in the nearest future.Best Regards,

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nice clean modern property, really great pool and nice area, however, the service was slower than molasses rolling uphill, we waited 2 hours for food. Also the Electricity went off completely on Saturday morning for a long period not because of a power cut, but just went off, they fixed it eventually but it cannibalized much of my saturday morning and was an unnecessary inconvenience, I would not go back.
Séjour de 2 nuits en septembre 2023
Réponse de Marina EnglishPoint le 24 sept. 2023
Dear Robert,Thank you very much for choosing to stay at Hotel EnglishPoint & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent room. Beautiful views of Old Town across the creek! Great restaurants, good food. Good quality live music to enjoy on the Deck. Spa, swimming pool were wonderful.
Séjour de 2 nuits en septembre 2023
Réponse de Marina EnglishPoint le 24 sept. 2023
Dear Anthony,Thank you very much for rating your stay in Hotel EnglishPoint & Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are proud to know that you enjoyed your comfortable room, restaurant, unique view and excellent food. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Amina

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Marina EnglishPoint le 24 sept. 2023
Dear Amina,We appreciate the great rating you have posted and look forward to welcoming you back at Hotel EnglishPoint & Spa in the near future.With best regards,

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
비싸지 않은 가격에 좋은 호텔
케냐 몸바사 지역에서 괜찮은 레스토랑들을 보유한 호텔입니다. 앞에 전망도 좋고 객실 상태도 좋습니다.
Séjour de 2 nuits en août 2023
Réponse de Marina EnglishPoint le 10 sept. 2023
Dear Guest,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Hotel EnglishPoint & Spa. With kind regards

6/10 Satisfaisant

Zulfikar

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et équipements
This is a continuation of my previous check-in post. The check-in process was rough and was resolved the next day by the hotel. All services were slow. If you order food, it takes the better part of an hour for the food to arrive to your table. This place is not meant for families, there was late night music that echos through the property that makes it hard for kids to sleep. The pier had an amazing view. We celebrated my kid’s bday at the Margarita Restaurant. The head chef Andre, and the head baker Jeremiah coordinated everything for us and that was a great experience. The baker made the custom cake exactly to expectations and we had the whole restaurant to ourselves for the party. I would have given it one star but due to the above and beyond services for the bday party, we are giving the experience an overall three star rating. The staff does need to be trained effectively.
Séjour de 13 nuits en août 2023
Réponse de Marina EnglishPoint le 20 août 2023
Dear Zulfikar,Thank you very much for choosing to stay at Hotel EnglishPoint & Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

8/10 Bien

Delcio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muito boa.
Séjour de 2 nuits en août 2023
Réponse de Marina EnglishPoint le 20 août 2023
Dear Delcio,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely vacation spot, outstanding service from the reception, restaurant, room service and security. However, one bathroom needed caulking.
Séjour de 3 nuits en juillet 2023
Réponse de Marina EnglishPoint le 20 août 2023
Dear Guest,Let us thank you for recommending Hotel EnglishPoint & Spa after the experience you had with us! We are delighted to hear that you enjoyed your stay at Hotel EnglishPoint & Spa and that your vacation was a positive part in your experience. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Hotel EnglishPoint & Spa.Kind Regards,