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Bewertungen von Swahili Beach Resort

5 out of 5
Swahili Beach Resort
Diani Beach, Diani Beach, Coast Province

Bewertungen

8.8

Hervorragend

118 von insgesamt 190 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
44 von insgesamt 190 Gästebewertungen haben eine Bewertung von 8 - Gut" "
15 von insgesamt 190 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 190 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 190 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.8/10

Personal & Service

8.6/10

Ausstattung

8.6/10

Zustand der Unterkunft

8.6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Achim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Eine architektonisch tolle Anlage. aber leider in die Jahre gekommen und ein wenig vernachlässigt. Der Service war etwas unprofessionell und anscheinend ungelernt...
Aufenthalt von 6 Nächten im Februar 2021

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 18 Nächten im Februar 2019

8/10 – Gut

Medimo

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Very nice hotel! The pools and garden are magnificent! Unfortunately the housekeeping was not on point,Too many trainees especially during breakfast and the menu repetition especially if you staying longer. The pool bar service was very nice Arafa and Hamisi really made our stay worthwhile.
Aufenthalt von 6 Nächten im November 2018

6/10 – Okay

Verifizierter Reisender

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Schöne Anlage schlechter Service
Zimmer 34 ist nicht der Hit. Blick auf ein Dach und eine Wand, kein Wifi Signal und nur nach mehrmaliger Aufforderung bekamen wir Handtücher und einen Wasserkocher. 1 Stuhl im Zimmer ist auch etwas mager und wenn man um einen Weckruf um 4 Uhr bittet und der dann erst um 4:25 erfolgt - spricht das auch nicht für einen guten Service. Die Anlage ist wunderschön und das Essen ok- wir haben in Diani schon bessere Hotels gehabt.
Antwort von Jeff Mukolwe - General Manager am 28. Feb. 2018
Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Your feedback is extremely important to us. I take note of your comments on the location f the room you were allocated and the level of service you received relating you the room amenities. Please accept my sincerest apologies for this poor service, which is not a reflection of Swahili Beach Resort. I have shared this with the concerned team members and assure you that steps have been taken to ensure this does not happen again. Thank you for appreciating the area and the food. We hope that you can visit us again, to enable us extend the right quality of service. Yours sincerely, Jeff Mukolwe General Manager

8/10 – Gut

Krystal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Amardeep

Gut: Personal & Service und Ausstattung
1st room had bed bugs but I was relocated to another room on an upper level. Staff and service was great.
Aufenthalt von 4 Nächten im Januar 2024

8/10 – Gut

Duncan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
So beautiful
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Maimouna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel with beautiful surroundings. Good food and great atmosphere.
Aufenthalt von 3 Nächten im Januar 2024

6/10 – Okay

Nicole

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
We stayed at for 6 nights a group of 3 women. They would not let us share a room not even a suite so we purchased two standard rooms- one was underwhelming with a broken air conditioner and all the art removed from the wall with nails sticking out- the other room next door was nicer. After many hours traveling we went to shower in both rooms the water was not working at all. We called down stairs and they were working on it. This happened multiple times during our stay and staff was not apologetic. The shower is also cold as sometimes the hot water wasn’t working. Every night at 9 pm we would get knocks on the door apparently it’s turn down service but knocking on a door that late woke us up. The breakfast was wonderful, the dinner food was terrible except at the spice market/ the only dinner venue with amazing customer service and food. My regret is not knowing about until the second to the last night! We had the best service. In other areas the customer service was poor while there was plenty of staff at all times service was very slow overall. Many staff did not look happy to be there or would roll their eyes. I had an appointment at the spa at 10 and arrived at 945 to fill out paperwork and the attendant told me I’m too early to be there rolling her eyes. The massages were amazing though and I do recommend despite the poor front staff customer service. The spa is closed and under renovation so empty hotel rooms are being used as the spa currently.
Aufenthalt von 6 Nächten im März 2024

8/10 – Gut

Tamahra

Mit einer Gruppe gereist
Gut: Sauberkeit und Ausstattung
The overall stay was relaxing and wonderful. This resort is the nicest one in the area. I was pleased however, the water did get turned off a few times. They were doing construction so one of the days I was trying to nap and I couldn’t due to banging on the roof. It appears they are doing some needed repairs which is expected but not an ideal time. The message was amazing I will say. The dinner was redundant at the main buffet but the Spice Market restaurant was amazing. Gilbert was our waiter and he was phenomenal. He was very hospitable and had the most cheerful attitude. Most of the staff was kind, a few seemed annoyed with the requests of the guests. Overall my experience was relaxing and I enjoyed my time there.
Aufenthalt von 6 Nächten im März 2024

10/10 – Hervorragend

Joseph, Fairfax

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very responsive to any concerns we presented regarding our stay and made corrections immediately. The food service was excellent and so was the quality. The property is set in an authentic swahili design with plenty of space per guest in all settings, providing an air of privacy.
Aufenthalt von 4 Nächten im Januar 2024

10/10 – Hervorragend

Debritu

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is stunningly beautiful and no pictures could do it justice - from the large rooms to the public spaces, to the beach and spa. They've thought of everything. The food was delicious with lots of different options. The staff were gracious, very friendly and helpful. We never wanted to leave the beach and the beach bar, but all the other options were amazing too. I look forward to going back.
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Tamara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Staff and food was amazing, however the building could use a fresh coat of paint it's really worn
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Debritu

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
I can honestly say this is one of the most beautiful places I've ever stayed in, the photos don't do it justice. On top of that, everything has been thought through, the staff are very friendly and helpful, the food was great and so was the beach. At thebtop of my list to return to.

8/10 – Gut

Raymond

Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Harold

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
A place that had seen better days, eg., cracked porcelain in toilet bowl; inexperienced service. Next month the place will be helmed by a new manager, who will undoubtedly improve everything.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Satoya

Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Aidan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mrembo
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Mary

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Milton

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The a/c in room 40 was not working and the toilet bowl needs to be cleaned out well with some bleach. there are some stains in there. We complained and our room was changed and upgraded because of the inconvenience and that was amazing! All in all, it is a lovely place to stay. Food is amazing too
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Robert

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

wouter

Gut: Sauberkeit
Aufenthalt von 6 Nächten im November 2023

10/10 – Hervorragend

Pierre

Aufenthalt von 3 Nächten im Oktober 2023

2/10 – Ungenügend

Christine, Fontana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I got stomach sick for the rest of my trip from eating fish of the day and the salad , wish I could enjoy it more
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very impressed by the cleanliness, food, people and environment. For someone’s who’s always underwhelmed. I thoroughly enjoyed my stay.
Aufenthalt von 3 Nächten im Oktober 2023

10/10 – Hervorragend

Mitesh

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Mittah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Christina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort with great food
Aufenthalt von 5 Nächten im September 2023

10/10 – Hervorragend

PAMELA, Winter Springs

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Swahili Beach Resort was one of the BEST resorts we have ever stayed in! The resort itself is beautiful and kept immaculate! We ate at Barharini, Zanzibar, and Majilis and they were magnificent! Top class, top rated food, even greater servers! Katana and Kimberly were always our servers at Barharini & Majilis and those women knew how to treat their guests! They were warm and charming and a true bond was formed as they always went above to make our time there special. Conny always greeted us with a beautiful smile and a nice word! Joseck was such a gifted young chef! He made the most incredible soups that you just couldn’t put the spoon down. My compliments to all the chefs at all the restaurants as the food here at Swahili is simply the best! Kelvin arranged tours and an amazing camel ride along the beach…I highly recommend this to all!!! Our party of 4 adults could not recommend Swahili enough! How do you put into words how wonderful and amazing someplace is that can paint a picture for the world? I guess the only answer is to GO!!! Stay at Swahili Beach Resort and enjoy the luxury!!! R
Aufenthalt von 4 Nächten im September 2023

10/10 – Hervorragend

Hind

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 9 Nächten im August 2023

10/10 – Hervorragend

Esther

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved my stay!
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Samwel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Jordi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bordering on perfection.
Excellent hotel with exquisite treatment and service. The staff is very frienfly and attentive at all times to the client’s needs.
Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

Christian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Our stay at Swahili Beach Resort
Very nice time there will definitely tell others about our experience and will also recommend it to others.
Aufenthalt von 6 Nächten im August 2023

10/10 – Hervorragend

Sachin

Aufenthalt von 3 Nächten im Juli 2023

10/10 – Hervorragend

bilen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice getaway
Aufenthalt von 3 Nächten im Juli 2023

10/10 – Hervorragend

Maxine

Aufenthalt von 3 Nächten im Juli 2023

6/10 – Okay

Cameille

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Security staff were very discriminating against us and treated us as if we didn’t belong there. Restaurant staff were very pleasant and gave great service So did gust services.
Aufenthalt von 1 Nacht im Juni 2023

6/10 – Okay

Shivesh, London

Aufenthalt von 1 Nacht im Juni 2023

8/10 – Gut

Steven

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property had all the hallmarks of a four star resort. However, there are a few things that will need attention. The cleaning staff was late in the evening, although there weren’t many guests there. And they used too much disinfectant in the room. I had the oysters at the beach restaurant which gave me a very bad stomach virus. And the Japanese restaurant did not make sushi or sashimi. In Hindsight, it was better that I didn’t eat it there. The spa was a shining star. The staff was great and did a wonderful job. (Please fix the saña. That would have been a plus.
Aufenthalt von 3 Nächten im Juni 2023

10/10 – Hervorragend

Jovia

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Ben

Aufenthalt von 4 Nächten im Mai 2023

10/10 – Hervorragend

Margot

Aufenthalt von 2 Nächten im Mai 2023

8/10 – Gut

Faith

Aufenthalt von 2 Nächten im April 2023

2/10 – Ungenügend

Suhaa

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Swahili Beach is and always has been one of the iconic hotels of the South Coast. Being someone from this area, it’s an establishment I am very proud of and recommend often to friends and other travelers. This time though, I must mention a couple of things about my visit… I was very disappointed about several things! Although the food was great and the team was fantastic from start to end, a lot was disappointing. Our room was very run down, AC was very loud, shower had no pressure, taps were barely hanging in there, the lounge chairs were so dirty and stained, there was no Wi-Fi which means the room phone was not working which means we could not book any spa appointments, call for housekeeping to get an iron, call for room service or anything else. We had to walk to the bar, the reception, etc which is quite a distance in the rain with no one offering you umbrellas. Two nights at one of our favorite hotels could not have ended fast enough this time round. I hope some urgent maintenance will be made soon and I hope they will take care the necessary care of the Expedia members. There is a standard that is set by other establishments for members that keeps us coming back to Expedia. Sad to write this review, but it was necessary…
Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Nasser

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really enjoyed my stay. Staff were excellent and service too. Rooms need a little bit of touch up but that's normal wear and tear.
Aufenthalt von 3 Nächten im April 2023

8/10 – Gut

Byron

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2023

10/10 – Hervorragend

Shiro

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property with amazing views. Big and spacious room with a comfortable bed. Loved the food both the buffet and dining options. The wifi signal and phone services could be better.
Aufenthalt von 3 Nächten im April 2023