6/10 Satisfaisant
Jonathan, Irvine
Voyage en couple
30 déc. 2025
Les points forts : Personnel et service et équipements
Unfortunately, we have to downgrade this place because of the experience we had. Specifically Wen woke up in the morning after our first night, there were hundreds, if not, thousands of ants crawling on the bathroom floor. No doubt they were driven into the room by all the recent rains. When we brought it to the attention of the person at the desk first thing in the morning when they open, they said all they could do was spray. Of course, we did not want to stay another night in a room that had just been sprayed for ants. While the first staff person was perfectly nice, there was no apology and no offer for any other form of compensation such as a reduced rate for a $500 a night room, or use of another room for a second night as they did not look fully booked. So we chose to leave and not use our second night. There are many nice things about this place, but we feel they should've offered to reduce the price of the room or some form of compensation for our experience.
Jonathan
Séjour de 2 nuits en décembre 2025