Hôtel près de Monument National Police Memorial, Londres, Londres

« We got in very early like at 8.00am but we did not get our room as the check in policy is 3.00pm. We were told we would be called as soon as a room would be ready for us. We did not get any call. We got back at the reception at 3.30 pm and our room was not ready. The hotel told us we had to wait for another 10 min. We complained and got an immediate upgrade in a very nice room. A nice way to resolve a somewhat irritating issue. »

« Exceptional hotel with a great history. The difference between this hotel and other 5* hotels is the staff. They were all pleasant and helpful and really made you feel comfortable in your surroundings. The staff really are what makes this a great hotel. »

« Cet hôtel est vraiment très charmant et le décor est très recherché. Le personnel est très gentil et serviable. »

« Service exceptionnel, très belle chambre. »

« La politique de l'accès à la piscine pour les enfants est à revoir. Accès limité alors qu'ils paient la nuit comme un adulte. »

« Tout était parfait. Très propre. La suite était impeccable. »