Thank you for taking the time to do our survey. Your feedback is important to us as we use this in our continuous efforts to provide a clean and comfortable stay for all of our guests. We hope that you will choose to stay with us in the future.

Martine, Thank you for taking the time to fill out our online survey. We are pleased to see that you were able to enjoy both our pool and spa while you stayed with us, as well as enjoyed our hot breakfast. We hope to see you again in the future.

Thank you for your feedback. We hope to see you again soon!

Dear Valued Guest,We sincerely apologize for the less than satisfactory experience you had during your recent stay at our hotel. It is disheartening to hear about the issues you encountered, including the presence of bugs in the bathroom and your disappointment with the overall aesthetic appeal of the property.Please know that we take your feedback seriously, and we will work diligently to address the concerns you have raised to prevent similar occurrences in the future. Your loyalty as returning guests is important to us, and we regret that we have not met your expectations on this occasion.We truly value your feedback and hope to have another chance to provide you with an improved experience in the future.

Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff exceptionally nice during your stay. However, we are disappointed to learn that you were dissatisfied with the condition of our building and the cleanliness of the property.Please accept our sincere apologies for any inconvenience these issues may have caused you. We take your comments seriously and will address them with our team to ensure improvements are made.It is always our goal to provide a positive experience for all our guests, and we regret that we fell short during your visit. We understand your decision not to return, but we hope you will reconsider and give us another opportunity to exceed your expectations in the future.Thank you for your valuable feedback.Warm regards,Marlyn Kirkpatrick- General Manager

Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the service provided by our staff, the quality of our breakfast, and the cleanliness of our rooms during your stay.Your comments about our property being older but well-maintained are appreciated. We strive to offer a comfortable and pleasant stay for all our guests, and we are glad to hear that you had a positive experience overall.We apologize for any inconvenience caused by the broken pool heater, and we appreciate your understanding. We are pleased to hear that the kids still had a good time despite the cool water.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards, Marlyn Kirkpatrick- Hotel Manager

¡Nos alegra saber que encontró la habitación limpia durante su estadía! ¡Gracias por compartir sus comentarios positivos! Si tiene alguna otra pregunta o necesidad de asistencia, ¡no dude en decírmelo! ¡Estoy aquí para ayudar!We're glad to hear that you found the room clean during your stay! Thank you for sharing your positive feedback! If you have any other questions or need assistance, feel free to let me know! I'm here to help!Warm Regard’s. Marlyn - Hotel Manager

Dear Valued Guest,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you faced with the initial room, which had a strong odor likely from smoking. We are glad to hear that our team promptly addressed your concerns and provided you with an upgraded room.We regret to learn that the upgraded room was missing a shower curtain, and we understand the frustration this must have caused. Please know that your feedback has been shared with our housekeeping team to ensure that all rooms are properly equipped for our guests' comfort.We appreciate your understanding and patience in these situations, and we are committed to delivering a seamless and enjoyable experience for all our guests. Your feedback is invaluable to us, and we will strive to make improvements to provide you with a better experience on your next visit.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more pleasurable stay.Warm regards, Marlyn Kirkpatrick - Hotel Manager

Dear Guest,We sincerely apologize for the disappointing experience you had at our hotel. It's disheartening to hear about the issues you encountered, from the closed pool and room condition to the safety concerns. Please know that this falls short of the standards we aim to provide our guests, and we deeply regret any inconvenience this may have caused you and your family.Your feedback is invaluable to us, and we take your comments seriously. We will be addressing these concerns with our team to ensure improvements are made to prevent similar occurrences in the future.We understand your decision to seek alternative accommodations and we appreciate you bringing these matters to our attention. We apologize for not meeting your expectations and hope for an opportunity to regain your trust in the future.Thank you for sharing your feedback, and we wish you better experiences in your future travels.Warm regards, Hotel Management

Dear Guest,Thank you for taking the time to share your recent experience at our hotel. We are pleased to hear that you found our front desk staff to be accommodating and enjoyed our breakfast offerings. However, we are sorry to learn about the issues you encountered during your stay.We apologize for the inconvenience with the room that had no Wi-Fi and the bathroom fan that was noisy. We appreciate your understanding as we work to address these maintenance issues promptly to ensure a comfortable stay for our guests.We regret the disturbance caused by the noise from the adjacent room during an early morning shower. Your feedback is valuable to us, and we will look into ways to enhance the sound insulation in our rooms to prevent such disturbances in the future.We appreciate your patience and understanding and hope that despite these challenges, you were able to enjoy the rest of your stay with us. Thank you for bringing these matters to our attention, and we hope to welcome you back for an improved experience in the future.Warm regards, Marlyn Kirkpatrick - Hotel Manager

Dear Guest,We are truly sorry to hear about your disappointing experience at our hotel. It is disheartening to learn that the conditions of the property did not meet your expectations and that you felt uncomfortable bringing your family to stay. We sincerely apologize for any inconvenience or distress this may have caused.We take your feedback seriously and will address the issues you have raised with the utmost urgency. We understand the importance of maintaining a safe and welcoming environment for all our guests, and your comments will be shared with our management team for further review and improvements.Regarding the refund request, we apologize for any miscommunication or inconvenience you experienced during your interaction with our staff. Once again, we apologize for falling short of your expectations and appreciate you bringing these concerns to our attention. Your feedback helps us in our continuous efforts to provide a positive experience for all our guests.Warm regards, Marlyn Kirkpatrick - Hotel Manager

Dear Guest,Thank you for sharing your honest feedback about your recent stay at our hotel. We are glad to hear that you found our location convenient and that the room was clean overall, with new carpeting.We apologize for the cleanliness issues you encountered in the room, such as the dried boogers on the wall and shower curtain, as well as the cigarette burns on the bed coverlet. Please know that this is not up to our standards and we will address these issues with our housekeeping team to ensure they are rectified promptly.We appreciate your comments as they help us to improve the guest experience and maintain the quality of our accommodations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Thank you for choosing to stay with us. We look forward to serving you better on your next visit.Warm regards, Marlyn Kirkpatrick-Hotel Manager

Dear Guest,Thank you for taking the time to share your feedback following your recent stay at our hotel. We are pleased to hear that you found the room clean and quiet, as well as the price satisfactory.We appreciate your understanding about any outdated aspects of the property, and we are constantly working to make improvements and updates to enhance the guest experience.Your feedback is valuable to us, and we are glad that you had an overall positive experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Thank you for choosing to stay with us. We look forward to serving you again.Warm regards, Marlyn Kirkpatrick - Hotel Manager

Dear Guest,We sincerely apologize for the discomfort you and your family experienced during your stay at our hotel. It is disappointing to hear that the beds were uncomfortable and that the pull-out couch did not have a sheet on the mattress, making it unsuitable for sleeping.Your feedback is important to us, and we will address these issues with our housekeeping and maintenance teams to ensure that such oversights do not happen in the future. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of meeting your expectations on this occasion.We understand your disappointment and frustration, and we are sorry that you did not feel the value matched the price paid. We will take your feedback seriously and work to make improvements for the benefit of our future guests.Thank you for bringing these concerns to our attention, and we appreciate your understanding. If there is anything else we can do to address your experience, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a better and more comfortable stay.Warm regards, Marlyn Kirkpatrick - Hotel Manager

Dear Guest,Thank you so much for your positive feedback! We’re delighted to hear that you found our rooms to be great and very clean. Providing a comfortable and immaculate environment for our guests is one of our top priorities, and we’re thrilled that we were able to meet your expectations.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there’s anything else we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Thank you again for choosing to stay with us!Warm regards,MarlynGeneral Manager

Dear valued guest,Thank you for taking the time to share your recent experience with us. We are truly sorry to hear about the challenges you encountered during your stay. Your feedback is incredibly important to us, as it allows us to address areas of improvement.We sincerely apologize for the inconvenience caused during the check-in process. We understand your concerns regarding the passport copy, and we will review our policies to ensure a smoother and more accommodating procedure for our guests in the future.Regarding the issues with the lukewarm water and broken toilet seat, we are deeply sorry for the discomfort you experienced. Our maintenance and housekeeping teams have been alerted to address these matters promptly to prevent any recurrence.We genuinely value your feedback and hope to have the opportunity to regain your trust and provide you with the excellent service and comfort you deserve. Please don’t hesitate to reach out to us directly if there is anything further we can do to assist you.Warm regards,MarlynGeneral Manager

Dear Guest,We are deeply sorry to hear about your experience during your recent stay at our hotel. Your feedback is incredibly concerning to us, and we sincerely apologize for the unacceptable conditions you encountered in your room.The issues you described regarding the condition of the foam mattress pad, the cleanliness of the walls, and the dampness and musty odor in the room are completely unacceptable and do not reflect the high standards of cleanliness and comfort we strive to maintain.Please rest assured that we take your feedback seriously, and we are actively investigating these matters with our housekeeping and maintenance teams to ensure immediate corrective action is taken.We understand the impact this experience has had on your stay, and we sincerely apologize for any inconvenience or discomfort you may have endured. Your satisfaction is our top priority, and we would like to extend our sincerest apologies and a full refund for the inconvenience you experienced.We hope you will consider giving us another opportunity to provide you with the exceptional experience we are known for. If you decide to stay with us again, please reach out to us directly so we can ensure your next visit exceeds your expectations in every way possible.Warm regards,MarlynGeneral Manager

Dear valued Guest ,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. Providing a comfortable and welcoming experience for our guests is our top priority, and we regret falling short of your expectations.We are deeply sorry for the issues you faced with our amenities and the demeanor of our staff member. Your comments regarding the lack of WiFi, pool availability, and the behavior of our afternoon staff member have been addressed with our team to ensure such incidents do not reoccur.Additionally, we regret to hear about the condition of your room and any unpleasant odors you may have encountered. Rest assured, we are taking steps to address any maintenance and cleanliness concerns promptly.We apologize for any frustration or inconvenience you experienced during your interactions. Your feedback is invaluable to us, and we will use it to improve our services and guest experiences moving forward.We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve. If you decide to stay with us again, please do not hesitate to contact us directly so we can ensure your next visit exceeds your expectations.Warm regards,MarlynGeneral Manager

Dear Guest ,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the closure of our pool and hot tub, as well as the stale smell in your room. We understand the disappointment these issues may have caused, and we regret any inconvenience they may have caused.Please rest assured that we take your comments seriously, and we are actively addressing the concerns you raised with our maintenance and housekeeping teams to ensure that such issues are rectified promptly.We appreciate your understanding and hope that you will give us another opportunity to provide you with the exceptional experience you deserve. If you decide to stay with us again, please don’t hesitate to reach out to us directly so that we can ensure your next visit exceeds your expectations.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future.Warm regards,MarlynGeneral Manager

Dear Guest,We are truly sorry for the disappointment you experienced during your stay due to the closure of our pool. We understand the importance of our amenities in enhancing our guests’ experience, and we sincerely apologize for any inconvenience this may have caused you.Unfortunately, there are times when maintenance or unforeseen circumstances require us to temporarily close certain facilities for the safety and well-being of our guests. While we strive to minimize any disruptions to our guests’ plans, regrettably, this was not the case during your visit.Your feedback is invaluable to us, and we will use it to improve our communication with guests regarding the availability of amenities and any unforeseen closures in the future. We sincerely hope you will give us another opportunity to provide you with the exceptional experience you deserve.If you decide to stay with us again, please reach out to us directly so we can ensure your next visit is nothing short of outstanding.Warm regards,MarlynGeneral Manager

Dear Guest ,Thank you for your 4 out of 5 review. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If there are any specific areas where we can improve to make your experience even better next time, please feel free to let us know. We hope to welcome you back in the future. Thank you for choosing to stay with us. Best Regards, Marlyn Kirkpatrick - hotel mgr

Dear Guest , Thank you for sharing your feedback with us, and we’re glad to hear that overall, your experience was positive. Your satisfaction is our top priority, and we’re delighted to know that you would consider staying with us again.We appreciate your support and look forward to welcoming you back for another enjoyable stay. If there’s anything specific we can do to make your next visit even better, please don’t hesitate to let us know.Warm regards,MarlynGeneral Manager

Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the lack of response to your emails and the difficulty you encountered in reaching us by phone. Providing timely and attentive customer service is of utmost importance to us, and we regret falling short of your expectations in this regard.Please be assured that we take your concerns seriously, and we are actively investigating the matter to understand why our communication channels have not been responsive. Rest assured, we are committed to resolving any outstanding issues and ensuring that your needs are addressed promptly.Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding.Warm regards,Marlyn General Manager