Chambre, 1 grand lit, accessible aux personnes à mobilité réduite, non-fumeur

Avis sur Super 8 by Wyndham Mt. Vernon IL

2.5 out of 5
Super 8 by Wyndham Mt. Vernon IL
401 S 44th St, Mount Vernon, IL

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 327 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 367 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 168 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 90 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1003." "

7,8/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Julie

Les points faibles : Personnel et service et équipements
Cable not working, room phone broken. Door to rooms from main entrance left propped open all night. Not very secure or safe. Kiosk is a joke! Not very personable. Terrible.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 26 mai 2024
Hello Julie,We're sorry to hear about the issues you experienced during your stay. Your feedback is valuable, and we will address these concerns with our team to improve our services. Please feel free to reach out to our management team for further assistance.

10/10 Excellent

Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and staff was friendly
Séjour de 1 nuit en mai 2024
Réponse de Manager le 25 mai 2024
Hello Caroline,We are delighted to hear that you found our hotel to be peaceful. Our team takes pride in providing exceptional service to all our guests. Should you have any future concerns or feedback, feel free to reach out to our management team directly.

10/10 Excellent

Tamara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful staff, very convenient, absolutely fantastic team
Séjour de 1 nuit en mai 2024
Réponse de Manager le 22 mai 2024
Hello Tamara,We are pleased to hear that our staff and team exceeded your expectations during your stay. We strive to provide exceptional service and convenience to all our guests. Your kind words are truly appreciated, and we look forward to welcoming you back in the future.

4/10 Médiocre

David

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Musty, damp.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 mai 2024
Hello David, We are sorry to hear about your experience. Your feedback is valuable to us as we constantly strive to improve our guests' stay. For any future concerns, please do not hesitate to reach out to our management team directly.

2/10 Horrible

Gregg

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very dirty and it smelled. Cable TV didn’t work either
Séjour de 1 nuit en mai 2024
Réponse de Manager le 11 mai 2024
Hello Gregg,We apologize for any inconvenience you experienced during your stay. Please feel free to reach out to our management team for further assistance on these matters.

6/10 Satisfaisant

Dan

Voyage d’affaires
Les points forts : Propreté et personnel et service
It was an average hotel for the area. Was kind of bothered that i had to check in through a kiosk. The room was average, nothing special. The bathrooms were nice. The bed was fine but the pillows were odd.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 11 mai 2024
Hello Dan,We appreciate your feedback on your recent stay at our hotel. We aim to provide a variety of check-in options for guests' convenience. It's wonderful to hear you found the bathrooms nice. Thank you for mentioning your experience with the bed and pillows. Your comments will be shared with our team for future improvements.

6/10 Satisfaisant

John and Charlotte

Voyage en famille, Voyage en couple
No service at all ! It was all computerized. Couldn’t understand the persons English on the screen so it was difficult to check in. The room was nice and clean comfortable beds. No elevator so had to drag our luggage up and down stairs
Séjour de 1 nuit en mai 2024
Réponse de Manager le 10 mai 2024
Hello John and Charlotte, We appreciate your feedback and apologize for any inconvenience. We're glad to hear you enjoyed our comfortable beds and clean room. Please feel free to reach out to our management team with any further comments or concerns.

6/10 Satisfaisant

Deborah

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
This was a comfortable and affordable stop along Interstate 64. It was quiet and we slept well. The online check-in kiosk could have been very convenient if the remote attendant had been easier to understand. That was both a factor of the foreign accent and the machine itself. But this wasn't a huge barrier. There were lots of options for gas and food at this particular interchange. We would consider staying again.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 25 avr. 2024
Hello Deborah, Thank you for sharing your experience with us. We're delighted to hear that you found your stay comfortable and affordable, and that you were able to rest well. We appreciate your feedback regarding the check-in kiosk and remote attendant, as we constantly strive to improve our services. It's great to know you found the location convenient for gas and food options. We look forward to welcoming you back in the future.

6/10 Satisfaisant

Steve

Les points faibles : Personnel et service
Found it strange three story facility had no elevator. I’m old so may be I am just not ready to do business with a kiosk. Seems impersonal. The person on site was pleasant and helpful. The kiosk is a kiosk.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Steve, Thank you for sharing your feedback with us. We appreciate your kind words about our on-site staff's service. We understand your concerns about the lack of an elevator and the kiosk system, and we will share your thoughts with our management team for their review. We hope to welcome you back in the future for an improved experience.

8/10 Bien

Nikki

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Blankets were thin and I froze but other than that everything was great! Staff was nice and bed was comfy. And room was super clean.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Nikki, We appreciate your feedback about the friendly staff, comfortable bed, and cleanliness of your room. We'll share your comments with our team for their recognition. It's good to know you enjoyed your stay overall.

10/10 Excellent

Tim

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Seemed really clean. Breakfast was so so, but you get what you pay for.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Tim,We appreciate your feedback on the cleanliness of our hotel. It's great to know you found it satisfactory. Our team will take note of your comments about breakfast. Your insights help us improve.

10/10 Excellent

Cari

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the second time I checked in through a kiosk. My first experience wasn’t that good in Florida but it was better here I was greeted with a smile and it was very smooth and quick. Older Motel but the rooms were decent for a night. Breakfast was good.
Réponse de Manager le 14 avr. 2024
Hello Cari,We are glad to hear that your check-in experience was smoother this time and that you found our staff welcoming. We strive to provide a pleasant stay for all our guests, and we are pleased that you enjoyed our breakfast offerings during your visit. Your feedback is appreciated as we continue to make improvements.

6/10 Satisfaisant

Michael

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Michael, We appreciate you choosing our hotel for your stay! If you have any feedback to share about your experience, please don't hesitate to reach out to us. We value your input and hope to welcome you back soon for an even better stay!

8/10 Bien

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 15 avr. 2024
Hello Mary, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Horrible

M.

Les points faibles : Personnel et service
There was no desk clerk. Instead I was greeted by a robot--a video screen with someone overseas talking to me who knows nothing about the area and is incapable of offering any assistance. It can only take your money and give you a key. This hotel wins the race to the bottom in customer service.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 10 avr. 2024
Hello M.,We apologize for any inconvenience you experienced during your stay. Our high-tech check-in system aims to streamline the process, though we understand the value of a personal touch. Your feedback is valuable to us for future improvements. We recommend reaching out to our management team directly for further assistance with your concerns.

10/10 Excellent

Margo

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Like the rooms and feel comfortable there
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Margo,We are glad to hear that you enjoyed our rooms and found them comfortable during your stay. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. Thank you for sharing your feedback with us.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 avr. 2024
Hello Charles,We appreciate you choosing to stay with us and we're thrilled to hear you enjoyed your time at our hotel. We hope to welcome you back soon!

8/10 Bien

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was clean. Nice shower. Checking in was strange with the kiosk but there was hotel staff available to help. Could do it myself next time. I will definitely stay again on my travels
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Mary,We appreciate your feedback and are glad to hear you found our hotel clean and enjoyed the shower. Our check-in kiosks are designed for convenience, but our staff is always available to assist. We look forward to welcoming you back on your next travels!

8/10 Bien

Andrea, Rio

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Andrea, We appreciate you choosing our hotel for your stay! If you have any additional feedback to share about your experience, please don't hesitate to contact us. We hope to welcome you back soon for another enjoyable stay!

8/10 Bien

Judy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Busy area, lots of traffic and highway noise. Aside from that it was a good stay, no problems.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Judy,We appreciate your feedback on your recent stay with us. While we are glad to hear that overall your visit was enjoyable and that you did not encounter any issues, we apologize for any inconvenience the traffic noise may have caused. Your comments have been noted for our continuous improvement efforts. Thank you for choosing our hotel, and we hope to welcome you back in the future.

8/10 Bien

Daniel, Boardman

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Daniel, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

joseph

Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello joseph,We are joyful to hear you had an excellent experience at our hotel. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Devin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robot check-in in the lobby was very futuristic. My kids loved it. We had some reservation issues but the kiosk girl helped us.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 20 mars 2024
Hello Devin,We are thrilled to hear that your kids enjoyed our robot check-in experience. We appreciate your feedback and are glad that our staff could assist with your reservation concerns. Thank you for choosing to stay with us.

6/10 Satisfaisant

James

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Did not like talking to a person on a monitor
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello James, We value your feedback and apologize for any inconvenience caused. Your comments will be shared with our team for future improvement. Thank you for taking the time to bring this to our attention.

8/10 Bien

Julie, elizabethtown

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 14 mars 2024
Hello Julie, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trying new kiosk check in/out.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello David,We appreciate your feedback on our new kiosk check-in/check-out system. If you have any further comments or suggestions, please feel free to reach out to our management team for assistance. Thank you for staying with us and we hope to welcome you back soon!

8/10 Bien

Casey

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is better then most Super 8's of today. It was clean and convenient, great food nearby, and worth spending a few nights at a decent price. The kiosk check-in was fine, you are talking to a person who helps you who you can see on a screen, and your converstion is displayed as well. The staff was friendly, the breakfast good.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Casey,We are pleased to hear that you found our hotel clean, convenient, and with friendly staff. We strive to provide a positive experience for all our guests. Thank you for your feedback and we hope to welcome you back again in the future.

8/10 Bien

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
We always leave before 6 am breakfast, so can't take advantage of that perk. The kiosk for checking in was very loud and difficult for the man using it to understand. Luckily, the lady at the desk helped me and she was very quick and efficient!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 5 mars 2024
Hello Linda,We're delighted to hear you found our front desk team efficient and helpful during your check-in. Should you have any further requests or preferences for your future stays, feel free to reach out to our team directly for assistance. Thank you for choosing to stay with us, and we hope to welcome you back soon.

6/10 Satisfaisant

Kathleen

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel was very nice and clean. Mattress was way too soft. Walls were thin and you could hear toilets flush all night. Hated the kiosk check in…everyone else did too. Cold and unfriendly even if the person on the screen is sincere.
Séjour de 1 nuit en février 2024
Réponse de Manager le 27 févr. 2024
Hello Kathleen, We appreciate your feedback and are glad you found our hotel nice and clean. We take all guest comments seriously and will share your concerns about the mattress and noise levels with our team for future improvements. Thank you for bringing these issues to our attention so we can address them accordingly.

8/10 Bien

Renee

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Check-in with the kiosk was confusing & the machine wouldn’t scan my ID, but the desk clerk was able to assist me with checking in. The hotel was quiet & convenient to restaurants & local shopping . It was well-supplied with towels & complimentary bath supplies as well as a coffeemaker & coffee, fridge & microwave. I will definitely stay again!
Séjour de 1 nuit en février 2024
Réponse de Manager le 24 févr. 2024
Hello Renee,We appreciate your feedback about your recent stay with us. Our team is glad to hear you had a peaceful stay and found our amenities to your liking. We're pleased the front desk staff could assist you with the check-in process efficiently. We look forward to welcoming you back on your next visit!

4/10 Médiocre

FRANK

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I realize weather is not in your control. However, minimizing the hazard is expected. 4-6 inches ofSnow that accumulated during the day had not been touched upon our arrival at approx 9 pm. Lot was not plowed walk ways not shoveled or salted. Getting to and from parking lot to building was treacherous.
Séjour de 1 nuit en février 2024
Réponse de Manager le 22 févr. 2024
Hello FRANK, We apologize for any inconvenience caused by the snowy conditions during your stay. Guest safety is a priority, and we appreciate your feedback to improve our services further. Please keep in mind that inclement weather can sometimes affect our ability to clear snow promptly. We hope you still had a pleasant stay overall.

8/10 Bien

Timothy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nothing
Séjour de 1 nuit en février 2024
Réponse de Manager le 16 févr. 2024
Hello Timothy,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconveniences you may have encountered during your stay. Our team is always working to improve our services and your input helps us do better in the future. Should you have any further concerns, please reach out to our management directly. Thank you again for choosing our hotel.

10/10 Excellent

Sakiya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super cleaned, smelled great! Perfect place to stay when traveling far and needing a place to rest for a nigh! The kiosk to check in is super easy and staff were great! Thanks
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Sakiya,Thank you for taking the time to share your feedback! We're thrilled to hear that you found our hotel clean and with a great scent. We're glad that our check-in kiosk was easy to use and that our staff provided excellent service. We hope to have the opportunity to welcome you back in the future!

6/10 Satisfaisant

Allan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This electronic check in is a pointless and cumbersome exercise.It has a creepy Big Brother feel to it. In the end the desk clerk has to walk you through it anyway. If you do not use it frequently it is just a pain. Especially when you are tired at the end of the day. It would be faster and more covenient to use the traditional desk clerk method.
Séjour de 1 nuit en février 2024
Réponse de Manager le 15 févr. 2024
Hello Allan, Thank you for sharing your feedback regarding our electronic check-in process. We understand that it may not be suitable for everyone, especially those who are not familiar with it. We appreciate your suggestion of using the traditional desk clerk method and we will definitely consider it for future enhancements. We apologize for any inconvenience caused and hope that you enjoyed the rest of your stay with us.

8/10 Bien

Marion

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a one-night stay over a long trip. The hotel is not fancy by any means but totally adequate especially considering the price. If you're looking for a room and bathroom that are clean, and a comfortable bed, then this hotel will serve your purposes. I have no complaints and would stay here again.
Séjour de 1 nuit en février 2024
Réponse de Manager le 14 févr. 2024
Hello Marion, Thank you for choosing our hotel during your trip. We are glad that you found our accommodations to be clean and comfortable at a reasonable price. We appreciate your positive feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Christine, Lincoln

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s just right on I-64, several places to grab supper. Super clean room. Christy
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 févr. 2024
Hello Christine,Thank you for your review, Christy! We're delighted to hear that you appreciated our convenient location and the cleanliness of your room. We hope you had a pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

George

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello George,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. If you have any other comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future!

10/10 Excellent

William

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Suggest a grab bar on both ends of the tub to make it easier for seniors to take a shower.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 1 févr. 2024
Hello William,Thank you for your feedback regarding the grab bars in our tubs. We appreciate your suggestion and understand the importance of providing a comfortable and safe experience for all guests, including seniors. We will certainly take this into consideration for future improvements. We value your input and hope to welcome you back soon.

10/10 Excellent

Scott

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice room, hard to understand the desk help behind the keosk
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Scott,Thank you for your feedback on our nice room. We apologize for any difficulty you experienced in understanding the desk help behind the kiosk. We appreciate your input and will use it to improve our services.

8/10 Bien

Kaitlin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 27 janv. 2024
Hello Kaitlin,We appreciate you choosing our hotel for your stay! If there is anything specific you would like to share with us about your experience, please reach out to us directly so that we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you're looking for an affordable, clean, safe place to stay the night, look no further! My boyfriend and I stayed here for the night on our way to Tennessee from Wisconsin to pick up a kitty and we enjoyed our stay so much that we also stayed here on our way back, kitty and all. The staff is very friendly and welcoming, breakfast was good, and the rooms and grounds were very clean. Check in is a kiosk and a breeze. You can tell it's an older hotel but it's been updated and looks very nice! Overall, 10/10 recommend.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 26 janv. 2024
Hello Jessica,Thank you for choosing our hotel for your recent stay! We appreciate your feedback and are delighted to hear that you found our property affordable, clean, and safe. Our staff works hard to provide friendly service, and we're thrilled that you had a positive experience with them. We're also glad you enjoyed our breakfast and found the rooms and grounds to be clean. We strive to maintain the charm of our older hotel while keeping it updated. Thank you for recommending us, and we look forward to welcoming you back in the future!

8/10 Bien

Dot E

Les points forts : Propreté, personnel et service, confort de la chambre
Nice
It was nice bed was comfortable had plenty of towels. I think the chair need to be cleaned or upgraded but over all nice clean.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Dot E, Thank you for your feedback on your recent stay at our hotel. We appreciate your kind words about the comfortable bed and ample towels. We apologize for any inconvenience caused by the chair, and we will address this with our housekeeping team. We hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 22 janv. 2024
Hello Diane, Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you enjoyed your time with us. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon!

8/10 Bien

Jim

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Jim, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

LEONARD, Pella

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thought it was clean and quiet and a great deal for the price
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello LEONARD,Thank you for your kind feedback! We are delighted to hear that you found our hotel clean, quiet, and of great value. We strive to provide a positive experience for our guests. We appreciate your review and hope to welcome you back in the future.

10/10 Excellent

Carolyn

Voyage en couple
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Carolyn,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any further comments or suggestions, we encourage you to reach out to us directly so we can continue to improve our services. We hope to welcome you back again soon!

8/10 Bien

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very fast check-in, may have gotten an upgrade but did not request it. Would stay again. Thanks for having phone charging units in the room, they were sorely needed. Good breakfast. Adjacent room occasionally noisy (either Putin or Zelenskyy folks) but they quieted down later in the evening, probably due to increased funding from the Bidens. Would stay again once the noisy people go back to behind the Iron Curtain where they belong.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Christopher,Thank you for sharing your feedback with us. We're thrilled to hear that you had a fast check-in and appreciated the phone charging units in your room. It's also great to know that you enjoyed our breakfast. We apologize for any noise disturbance you experienced from the adjacent room, but we're glad to hear that it quieted down later in the evening. We value your loyalty and hope to welcome you back in the future.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello David,We are delighted to hear that you had a wonderful stay with us! We truly appreciate your positive rating and we hope to have the pleasure of welcoming you back in the near future for another exceptional experience.

8/10 Bien

Lily

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean and nice. Service was ok.
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Lily,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room clean and nice. We appreciate your comments about the service and will share them with our team for further improvement. If there's anything else we can assist you with, please feel free to reach out to us directly.

8/10 Bien

Jason

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 31 déc. 2023
Hello Jason,We're glad to hear that you had a positive experience during your stay with us! We appreciate your support and hope to welcome you back in the future for another enjoyable visit. If you have any further feedback to share, please don't hesitate to reach out to us directly.