Hotels nahe Aromas Museum (Punta Cana)

"This stay was far below expectations and not what was paid for. I paid on site for the Preferred Club, yet received none of the benefits and was not even allowed to use the Preferred Club facilities. I reported this issue several times and was only told “this should not happen” — no solution, no follow-up, no compensation. I was promised that my butler would contact me, but no one ever did. To this day, I am still waiting. This felt like an empty promise just to end the complaint. For three consecutive days, no drinks were delivered to the room. I called every day and was repeatedly told “it will come shortly”, but nothing ever arrived. This level of negligence is unacceptable. The romantic in-room breakfast (heart-shaped) was also never provided, despite expectations. Additionally, the hotel was extremely overcrowded, with no available sunbeds and a chaotic atmosphere caused by poorly behaved guests. Most disturbing was that cannabis was openly smoked throughout the hotel, including common areas. As a non-consumer, this was very unpleasant and no action was taken by staff. Overall, this hotel failed to deliver on its promises. Poor service, broken commitments, and lack of management make this stay not worth the money. I would not recommend booking this hotel through Expedia."

"das zimmer war einwandfrei."

"Sehr freundliches, aufmerksames und hilfsbereites Personal. Grossräumiges gepflegtes Zimmer mit Liebe zum Detail. Was dem Hotel fehlt ist ein kleiner Laden mit dem Nötigsten zum Einkaufen (z.B. Toilettenartikel, Sonnencreme etc.). Die Hauptstrasse zu den Hotels (Avenida Barcelò) ist katstrophal mit vielen Schlaglöchern. Das Essen ist lecker, das Buffet eher klein, aber sehr gepflegt. Insgesamt alles bestens, wir haben unseren Aufenthalt sehr genossen. "

"Leider gab es viele Probleme beim Check-in. Das vor 10 Monaten gebuchte und bezahlte Zimmer mit zwei getrennten Betten war nicht verfügbar. Wir mussten zweimal das Zimmer wechseln. Das dritte Zimmer (am dritten Tag) hatte Schimmel im Bad (an der Decke und hinter dem Spiegel) sowie oberhalb der Kleiderschränke. Tagsüber gab es mehrmals Lärm durch die Animation am Pool. Auch die Verständigung war schwierig: Das Personal spricht fast ausschließlich Spanisch, nur wenige Mitarbeitende verfügen über Englischkenntnisse. Da etwa 70 % der Gäste aus Lateinamerika stammen, ist das Hotel entsprechend ausgerichtet. Der Strand war sehr schön und sauber (sehr wenig Algen, die schnell entfernt wurden). Die Palmen reichen bis ans Meer, wirklich schön und eher selten in Punta Cana. Der Premium-Strand ist besonders ruhig und gepflegt. Die Hotelanlage ist insgesamt sehr ansprechend. Die Gebäude sind schön gestaltet und laden zu Spaziergängen ein. Leider gibt es keine klare Trennung zwischen dem Impressive Premium-Bereich und dem normalen Hotelbereich. Die Gebäude sind gemischt, was aus der Hotelbeschreibung nicht hervorging – wir hatten hier eine klare Abgrenzung erwartet. Das Essen war gut, sowohl im Buffetrestaurant als auch in den 6 À-la-carte-Restaurants (Reservierung erforderlich). Die Cocktails wirkten jedoch künstlich – das bekannte karibische Coco-Getränk kam aus der Maschine und schmeckte nur mittelmäßig. Insgesamt leider nicht der entspannte Traumurlaub am Strand, den wir uns wünschten"

"Sehr zu empfehlen"

"Warning – hidden charges and no answers! Unfortunately, we cannot recommend this apartment. After our stay, unexpected charges were deducted from our account without any clear explanation, and to this day, no one has responded to our last message. We still have no idea what we were charged for, and even worse – we were suddenly asked to pay over 150 EUR for electricity for less than a week. We are aware that electricity costs in the Dominican Republic are high, but there was no transparency in the booking or during the stay to explain how this amount was calculated – especially since we were barely at home during the day. Additionally, $120 was deducted from our deposit with no breakdown or communication about why. Repeated questions went unanswered. And that’s not all. What were dismissed as “minor inconveniences” actually impacted our stay significantly: • All bed linens and towels smelled heavily of chemicals and were still in their original packaging. We had to wash them ourselves. • The entire kitchen setup was dusty and unusable, and we had to clean every single item before using it. • No support for reported issues: When we reported a problem with the water pump, we received no response, so we had to deal with everything ourselves. • The TV was not set up and couldn’t be used at all. • Massive construction noise from the building itself, sometimes after 10 PM, made it impossible to relax – especially in the shared pool area and even on our own balcony with a p"