Piscine couverte, piscine extérieure
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Avis sur Compass Cove Resort

3 out of 5
Compass Cove Resort
2311 S. Ocean Blvd, Myrtle Beach, SC

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 807 avis sur 2229." "
Note des voyageurs de 8 (Bien), d’après 663 avis sur 2229." "
Note des voyageurs de 6 (Satisfaisant), d’après 342 avis sur 2229." "
Note des voyageurs de 4 (Médiocre), d’après 223 avis sur 2229." "
Note des voyageurs de 2 (Horrible), d’après 194 avis sur 2229." "

7,4/10

Propreté

7,8/10

Personnel et service

8,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

France

Séjour de 2 nuits en août 2023
Réponse de Distribution Team le 22 sept. 2023
Thanks for staying with us. We appreciate your positive feedback.

10/10 Excellent

France

Super
Séjour de 1 nuit en août 2023
Réponse de VP le 31 août 2023
Thanks for staying with us. We appreciate your positive feedback!

2/10 Horrible

Claude

Les points forts : Équipements
Les points faibles : Propreté
Coque telle
Séjour de 1 nuit en mars 2023
Réponse de Distribution Team le 5 mars 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Dominic

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Quand nous sommes arrivé dans la chambre un dégât d’eau était entrain de se produire par là fan du plafond, nous avons demandé un changement de chambre et donné nos coordonnées ils avaient toujours une raison pour ne pas nous accommoder, après un certain temps nous avons abandonné. Le comble est que les draps étaient visiblement sales et que nous avons dormi sur le couvre matelas la première nous et nous sommes retournés à la réception pour un set de draps le lendemain soir parce qu’ils ont jamais fait le ménage. Jamais en 4 jours.
Séjour de 4 nuits en juillet 2022

8/10 Bien

Line

Séjour de 5 nuits en février 2022
Réponse de Tasha G. le 6 avr. 2022
Thanks for your feedback!

10/10 Excellent

Olivier

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 13 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Le personnel de l'accueil n'était pas patient, n'y accueillant... Nous ne parlons pas l'anglais parfaitement, alors pour obtenir des renseignements sur exemple, la facturation, le fonctiomnent du nettayage de la chambre, on l'apprenait sur le ta!! Pour ce qui est de la chambre, nous avions tous ce dont on avait besoin... Chedron, poêle, ustencil... Nous n'avons pas eu une journée de nettoyage de la chambre... Jai dû appeler deux fois pour avoir ce service... Les piscines, les rivières etaient bien!! Bon emplacement pour la mer...
Séjour de 5 nuits en juillet 2019

8/10 Bien

Travis

Les points forts : Propreté
Had problem with the key entering my room had to call front desk just to get in my room
Séjour de 2 nuits en mai 2024
Réponse de Thomas le 28 mai 2024
Thank you for your feedback. I am sorry you had the issues you did while you were our guest.

10/10 Excellent

Josh

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Quick access to the area. Nice beach
Séjour de 4 nuits en mai 2024
Réponse de Benjamin Greene le 25 mai 2024
Josh,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,Benjamin GreeneResort Manager

6/10 Satisfaisant

William

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rooms need updating. First room smelled like pee. Second room was better but needed to be updated. Refrigerator had rust on the door, bed was awful. Will not stay there again!
Séjour de 4 nuits en mai 2024
Réponse de VP le 23 mai 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Bien

Brooke

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Stay was good.
Séjour de 2 nuits en mai 2024
Réponse de Distribution Team le 22 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was our first time visiting we will be back for sure
Séjour de 5 nuits en mai 2024
Réponse de Thomas le 22 mai 2024
We all cannot wait to see you again on your next visit. The team here is so happy you enjoyed your experience as our guest.

4/10 Médiocre

LOUISE

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room right at elevator. They would not change it to a quieter room. Heavy door. Very limited housekeeping.
Séjour de 7 nuits en mai 2024
Réponse de Thomas le 22 mai 2024
I am sorry you did not enjoy your experience while you were our guest. Sometimes due to occupancy levels and room types it is difficult for room changes. We will follow up with our team to make sure this was addressed by them properly and you were given all the correct information.

10/10 Excellent

Wesley

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ok
Séjour de 2 nuits en avril 2024
Réponse de Thomas le 21 mai 2024
We appreciate your feedback from your stay with us. We will continue to work to improve the guest experience.

8/10 Bien

Jasmine

Voyage en famille, Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
It was nice only thing is when we checked in and got to the room.. our AC Unit was tear off and had to go downstairs for another room. Great service!
Séjour de 1 nuit en mai 2024
Réponse de Benjamin Greene le 20 mai 2024
Greetings Jasmine,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,Benjamin GreeneResort Manager

8/10 Bien

Jeffrey

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property was nice, ppl were nice, room was clean always had clean towels. Only negitive would be pot smell was horrible, couldnt even set out on deck open door to hear waves!
Séjour de 5 nuits en mai 2024
Réponse de Benjamin Greene le 20 mai 2024
Greetings Jeffrey,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon! We are working to hire additional security to discourage the use of marijuana on the property as we pride ourselves in being a family resort. Sincerely,Benjamin GreeneResort Manager

8/10 Bien

Blake

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Benjamin Greene le 20 mai 2024
Greetings Blake,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,Benjamin GreeneResort Manager

8/10 Bien

victor

Les points faibles : Propreté
Séjour de 3 nuits en mai 2024
Réponse de Ilesiah Bryant le 19 mai 2024
Thank you for taking the time to share your feedback about your stay. We hope to see you on your next visit to Myrtle Beach.Sincerely,Ilesiah BryantCompass Cove Resort

10/10 Excellent

Hilda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Benjamin Greene le 17 mai 2024
Thank you for taking the time to provide us with the positive review from your recent stay and we would love to have you as our guest again soon!

4/10 Médiocre

Paul

Voyage en famille
Les points faibles : Équipements
Noisy. Poor staff communication. Maid walked in on us without knocking because she believed we had not checked in yet.
Séjour de 1 nuit en mai 2024
Réponse de Benjamin Greene le 16 mai 2024
Greetings Paul,Thank you for taking the time to provide feedback on your experience with our company. We strive to provide the best service possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time. Sincerely,Benjamin GreeneResort Manager

8/10 Bien

terice

Les points faibles : Propreté
The service was great and helpful and was giving alot of things to do while on vacation
Séjour de 2 nuits en mai 2024
Réponse de Benjamin Greene le 15 mai 2024
Thank you for taking the time to provide the positive review and we would love to have you as our guests again soon!

10/10 Excellent

Elena

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great staff especially Marci at the tiki bar. We will be back.
Séjour de 7 nuits en mai 2024
Réponse de Thomas le 15 mai 2024
We look forward to your return. Thank you for sharing some feedback from your stay with us.

2/10 Horrible

Laurie

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Photos online did not match what the hotel actually look liked. Very rundown, paint peeling off furniture, off appliances I had pillows on my bed with only one pillowcase. The rest of the pillows were yellowed. Extremely Noisy, The only thing I’ll give a good rating is the assistant manager. He gladly gave me my money back, and I found another hotel to stay in.
Séjour de 4 nuits en mai 2024
Réponse de Benjamin Greene le 15 mai 2024
Thank you for taking the time to provide feedback on your experience with our company. We strive to provide the best service possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time. Sincerely,Benjamin GreeneResort Manager

2/10 Horrible

Victor

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The good things first: Great comfortable bed and pillows Nice shower pressure Now the bad: Rooms are supposed to be ready at 4 but our room was not ready till 6:30…was not happy about that at all…and when we finally got in, was not clean, lots of dust. AC temp didn’t go up or down however it was looked at and needed a new unit…Had to sleep with the balcony door open just to have cool air Room had a bad septic smell too it, had to stay cause already paid for Will not stay here again!
Séjour de 2 nuits en mai 2024
Réponse de Thomas le 15 mai 2024
Thank you for sharing your experience with us. I am sorry you encountered some of the issues you did while you were our guest. We will get with our team so we can better address some of the deficiencies you had while you were our guest.

4/10 Médiocre

Reagan Allissa

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 5 nuits en mai 2024
Réponse de Benjamin Greene le 15 mai 2024
Thank you for taking the time to provide us with a review from your recent stay.

2/10 Horrible

David

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Benjamin Greene le 14 mai 2024
David,Thank you for taking the time to provide feedback on your experience with our company. We strive to provide the best service possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time. Sincerely,Benjamin GreeneResort Manager

8/10 Bien

Melanie

Les points forts : Infrastructures et conditions de l’hébergement
The room was dirty. Carpet was dirty. Dust webs in corners. Pools were nice. Mixed drinks were high price. Food in restaurant was not good.
Séjour de 3 nuits en mai 2024
Réponse de Thomas le 13 mai 2024
We are sorry you did not have a pleasant experience while you were our guest. Our team will continue to work to improve the guest experience in the future.

6/10 Satisfaisant

Tiffanie

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Distribution Team le 13 mai 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 Horrible

Bavueir

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
My babies had roaches crawling on them. The sheets of the bed have throw up… i mean it’s a mess… we would like a full refund!
Séjour de 2 nuits en mai 2024
Réponse de Distribution Team le 10 mai 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

4/10 Médiocre

Kenneth D, Matthews

Voyage en famille
At 2:00 Sunday, they were "cleaning our room" per Front Desk, checking back at 2:45 they hadn't seen our room; advertised check-in @4:00 - let us in a little after. Safe was well-positioned but had been ripped out of the wall: housekeeping mgr across the hall "reported" it, but no one knew anything about it till I called Front Desk hours later. Despite the office loc, our non-English- speaking housekeeper could not understand "bathmat"; despite the daily housekeeping charge, they haven't cleaned an occupied room since COVID. They reset their TV's for LG TV; when we called for help to get local, they sent maintenance 3 times all the way to 10:45 PM. The entire afternoon Tuesday, their DJ blasted music from the pool immediately below our room - the racket could not be blocked; that evening, the pool country band was on high volume levels. All in all, not our best stay.
Séjour de 3 nuits en mai 2024
Réponse de Benjamin Greene le 9 mai 2024
Thank you for taking the time to provide feedback on your experience with our company. We strive to provide the best service possible to all of our customers and we are sorry that we did not meet your expectations. We are always looking for ways to improve our services and your feedback is valuable to us. Thank you again for your time. Sincerely,Benjamin GreeneResort Manager

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Love everything
Séjour de 3 nuits en mai 2024
Réponse de Benjamin Greene le 7 mai 2024
Dear Diane,Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,Benjamin GreeneResort Manager

2/10 Horrible

Kerwin

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I walked into my room which was dirty, trash on the floor. Bathroom with used towles. I have video. They down graded my room and gave nothig but breakfast vochers. Assistant manager said there was nothing he could do. Normally if things are messed up with the service you get an upgrade but no I went from a King to a Queen make it make sense wont stay there again. Corporate get it together CUSTOMER SERVICE ISN'T THE SAME ANYMORE PEOPLE PAY FOR GOOD SERVICE. HE ACTUALLY WAS UPSET WITH ME LIKE I DIDN'T PAY MY MONEY.
Séjour de 1 nuit en mai 2024

8/10 Bien

Martha

Séjour de 3 nuits en avril 2024
Réponse de Thomas le 25 mai 2024
Thank you for the 4 stars. We are glad you enjoyed your experience as our guest.

8/10 Bien

Lashonda

Séjour de 1 nuit en avril 2024
Réponse de VP le 4 mai 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Lisa

Les points forts : Équipements
First room was infested with cockroaches. Called front desk and was moved. Second room was clean and bug free and had a separate living room. Pest control was on site the next day. My stay was quite nice after moving to the second room.
Séjour de 13 nuits en avril 2024
Réponse de Benjamin Greene le 3 mai 2024
Hello Lisa,We sincerely apologize for the pest issues you had in the original unit but am pleased to hear they were able to move you to another unit so you could enjoy your stay. We hope you have you as our guests again soon at Compass Cove.

8/10 Bien

Rebecca

Les points forts : Propreté et équipements
Perfect for family or beach access. I really enjoyed my time. Will definitely go back!
Séjour de 2 nuits en avril 2024
Réponse de Benjamin Greene le 2 mai 2024
Greetings Rebecca,Thank you for taking the time to provide us with the positive review from your recent stay. We would love to have you as our guest again soon!

6/10 Satisfaisant

Juliet

Voyage en couple
Les points faibles : Propreté
The mattress was fifty. The sheet had a stain on it and the sheers revealed the mattress. The floors were not that clean. Ms. Jackie night supervisor was very accommodating and got us a new mattress. The chair had a terrible stain on it. I have stayed here before but in the Pinnacle Building. I wouldn't recommend the Schooner building at all. The staff was nice. Breakfast was delicious! A lot of staff don't speak English, which could be a problem.
Séjour de 3 nuits en avril 2024
Réponse de Distribution Team le 1 mai 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 Horrible

Meosha

Séjour de 1 nuit en avril 2024
Réponse de Distribution Team le 20 mai 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 Excellent

myron

Séjour de 1 nuit en avril 2024
Réponse de Ilesiah Bryant le 19 mai 2024
Thank you for taking the time to share your feedback about your stay. We hope to see you on your next visit to Myrtle Beach.Sincerely,Ilesiah BryantCompass Cove Resort

10/10 Excellent

Jeremy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was really nice!! No complaints
Séjour de 5 nuits en avril 2024
Réponse de Benjamin Greene le 29 avr. 2024
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,Benjamin GreeneResort Manager

10/10 Excellent

Felicia

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Its a nice place to bring kids
Séjour de 2 nuits en avril 2024
Réponse de Benjamin Greene le 28 avr. 2024
Thank you for taking the time to provide us with the positive review.

4/10 Médiocre

Theresa

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Ryan was one of my cleaning ladies, and she was wonderful - thoughtful, conscientious and proactive. However, my check-in experience was not good at all. I arrived at noon and at 4:00pm, after not hearing from anyone, I went to the front desk. Clerk was not pleasant, and my room faced a parking lot. Last day (around 9:30am) with “do not disturb” sign in door, cleaning lady walked in without knocking. Great place for family fun, but given the cost, room smelt musty and moldy.
Séjour de 7 nuits en avril 2024
Réponse de Distribution Team le 27 avr. 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 Excellent

Alfred and Karen

Séjour de 2 nuits en février 2024
Réponse de Benjamin Greene le 17 mai 2024
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,Benjamin GreeneResort Manager

6/10 Satisfaisant

Shantel

Voyage en famille avec de jeunes enfants
The view was wonderful!
Séjour de 2 nuits en avril 2024
Réponse de Distribution Team le 27 avr. 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Geneva

Séjour de 1 nuit en avril 2024
Réponse de Thomas le 15 mai 2024
Thank you for the feedback. We will continue to work with our team to improve the overall guest experience.

2/10 Horrible

Lawrence

Séjour de 5 nuits en avril 2024
Réponse de Distribution Team le 14 mai 2024
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 Bien

Harold

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Balcony carpet was not clean , it should have been vacuumed. A broom and dustpan would have been very very handy to have in Condo. Filters for coffee machine, we had to buy 200 ,and only used 10. A few hooks in Bathroom to hang clothes. A free one breakfast buffet coupon for weekly rentals.
Séjour de 10 nuits en avril 2024
Réponse de ND le 24 avr. 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Bien

Lulu

Voyage en couple
Les points forts : Équipements
It need to update , the room some area dirty , the comforter was old and thin with threat coming out of it , but the staff was very nice and the restaurant staff and the bar food and drinks was good , the bathroom need update
Séjour de 4 nuits en avril 2024
Réponse de Benjamin Greene le 24 avr. 2024
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,Benjamin GreeneResort Manager

10/10 Excellent

luther

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was nice and clean
Séjour de 3 nuits en avril 2024
Réponse de Benjamin Greene le 24 avr. 2024
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Sincerely,Benjamin GreeneResort Manager

6/10 Satisfaisant

Melody

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nothing unique. 2nd floor room located right on top of latch gate slamming, shuffleboard players smoking and swearing all day and night, balcony opened up onto swim deck so NO privacy, lights blaring in, no cutlery AT ALL. Called front desk but no help. Will, the maintenace man was professional and helpful.Thanks Will!! All in all would not recommend.
Séjour de 4 nuits en avril 2024
Réponse de ND le 23 avr. 2024
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.