Vacasa: Extremely poor communication, we knew the lanai was unavailable due to hurricane damage; did not know they were doing construction while we were there. Received notice the afternoon we were to arrive at 10:30 PM; 2 days after Christmas. No viable options offered. Listened to jackhammers from 8:00 in the morning. Really unhappy with the ‘service’.
The Unit: The doors to the lanai didn’t lock; there were 2 safes in the master closet; neither one was useable, mold on the walls of one bathroom & all over the shower curtain in the other. The ‘fully equipped’ kitchen was very basic with only 1 pot & a scraped up teflon coated frying pan for cooking. Complained to Vacasa, a new shower curtain was offered, never showed up.
Maintenance came on NYE, with no notice, couldn’t let them in as getting ready to go out; Vacasa lady told me I could take my shower later.
They came 2 days later while we were out, again no notice and no record of them having been there, didn’t fix the locks; screwed the doors shut.
Only one hairdryer, only worked on one setting. Closet doors broken. Two magazines on the coffee table, over a year old. As minimal a place as you could get.