Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 430 avis sur 1001." "
10 – Excellent
430
Note des voyageurs de 8 (Bien), d’après 302 avis sur 1001." "
8 – Bien
302
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1001." "
6 – Satisfaisant
150
Note des voyageurs de 4 (Médiocre), d’après 82 avis sur 1001." "
4 – Médiocre
82
Note des voyageurs de 2 (Horrible), d’après 37 avis sur 1001." "
2 – Horrible
37
8,0/10
Propreté
8,6/10
Personnel et service
7,8/10
Équipements
7,6/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
6/10 Satisfaisant
Camille
Voyage en couple
17 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Il n'y a pas d'air climatisée et pas beaucoup de prises pour brancher les appareils. L'hôtel est loin de tout. Lit peu confortable. Le personnel est accueillant et gentil tout de même. Je ne resterais pas plus d'une journée.
Camille
Séjour de 1 nuit en novembre 2023
Réponse de Art Hotel Narita reception le 20 nov. 2023
Thank you for staying at Art Hotel Narita.We are sorry that the condition of the room did not meet your expectations, even though you chose us from among a number of hotels.The facility is old, but we would like to improve it by performing regular maintenance and reviewing the operation. In addition, we will work to thoroughly remove odors and mold so that our customers can spend their time comfortably.Thank you very much for your valuable opinion despite the heavy use.looking forward to seeing you coming again.
8/10 Bien
Gafar
23 août 2023
Gafar
Séjour de 1 nuit en août 2023
8/10 Bien
Laurent
8 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ce fut une pause heureuse avant de prendre l'avion.
Laurent
Séjour de 1 nuit en juin 2023
Réponse de Reception le 2 août 2023
Thank you for staying at Art-Hotel Narita. We are happy to hear that you enjoyed your time here, and that you were satisfied with our services. We hope that we'll have the opportunity of seeing you again if you revisit Japan in the future. Yours sincerely,Art-Hotel Narita
6/10 Satisfaisant
Anne
Voyage en famille
2 juil. 2023
Les points faibles : Propreté et personnel et service
A éviter
Nous avons trouvé l’hôtel très défraîchi ,nombreuses traces d’humidité dans la salle de bain et une moquette douteuse
Anne
Séjour de 1 nuit en juin 2023
Réponse de Reception le 12 juil. 2023
Thank you for staying with us.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are very sorry to hear that you did not have a comfortable stay.Currently, the Garden Wing and some of the rooms in the main building have not been renovated. We will continue to carry out proper maintenance to remove odors and moisture as much as possible,so that our customers can spend their time comfortably.The comfort type and deluxe type in the main building have been renovated.We will continue to provide easy-to-understand guidance so that you can use it with your consent.We are looking forward to seeing you again.Art Hotel Narita
10/10 Excellent
André
Voyage en couple
18 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très pratique près de l’aéroport et bon service
André
Séjour de 1 nuit en avril 2023
Réponse de アートホテル成田 くちこみ担当 le 19 avr. 2023
Dear GuestThank you very much for staying with us ,taking your time to provide us with your valuable feedback.We appreciate your compliments about our staff, and we will share them with our staff.Regarding the extension of convenience shop hours, we will always check and consider from the customer's point of view.We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,Art-Hotel Narita
10/10 Excellent
CLAIRE
Voyage en famille
17 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Une nuit en famille avant un vol du matin
Chambre moderne rénovée et agréable (contrairement à celles côté jardin apparemment) avec kimonos à disposition. Navette aéroport pratique et à l'heure. Nous avons profité des bains japonais et du hammam très agréables. Repas japonais correct au restaurant.
Très bon rapport qualité prix
CLAIRE
Séjour de 1 nuit en avril 2023
Réponse de Reception le 21 avr. 2023
Dear GuestThank you very much for staying with us ,taking your time to provide us with your valuable feedback.Recently, the number of guests staying at our hotel to enjoy the hot springs has been increasing.A shuttle bus runs regularly between the hotel and the Narita Airport.We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,Art-Hotel Narita
6/10 Satisfaisant
Ange
Voyage en famille
11 avr. 2023
Les points forts : Propreté et personnel et service
Dernière nuit avant retour
Hôtel proche aéroport. Navette gratuite c'est le plus. Hôtel dont les chambres et salles de bain nécessitent un coup de jeune.
Ange
Séjour de 1 nuit en avril 2023
Réponse de Reception le 12 avr. 2023
Dear Guest,Thank you for staying with us.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.We are very sorry to hear that you did not have a comfortable stay.Currently, the Garden Wing and some of the rooms in the main building have not been renovated. We will continue to carry out proper maintenance so that our customers can spend their time comfortably.The comfort type and deluxe type in the main building have been renovated.We will continue to provide easy-to-understand guidance so that you can use it with your consent.We are looking forward to seeing you again.Art Hotel Narita
8/10 Bien
Pascale
Voyage en famille
7 févr. 2023
Les points forts : Propreté et personnel et service
It’s good for one night. The shuttle is very good. It brings you from the airport to the hotel and vice versa. There’s also a shuttle that brings you to the temple and the Aeon Mall. Very convenient. But the installation in the room is old.
Pascale
Séjour de 1 nuit en février 2023
Réponse de ART HOTEL Narita Front desk le 8 févr. 2023
Dear GuestThank you very much for staying with us ,taking your time to provide us with your valuable feedback.We apologize that the condition of the room did not meet your expectations, even though you chose from among the many hotels.The garden building is certainly old, but we will do our best to maintain it properly so that our guests can spend their time comfortably.Once again, we sincerely apologize for the inconvenience.Sincerely,Art-Hotel Narita
8/10 Bien
Melina
Voyage en couple
2 févr. 2023
Les points forts : Propreté et personnel et service
Vieille chambre, mais employés sympathiques et serviables et hôtel très propre
Melina
Séjour de 1 nuit en février 2023
Réponse de Reception le 3 févr. 2023
Dear Guest,Thank you for staying with us.We would also like to thank you for taking time out of your busy schedule to provide us with your feedback.The garden building is certainly old, but we will do our best to maintain it properly so that our guests can spend their time comfortably.We will continue to provide easy-to-understand guidance so that you can use it with your consent.We appreciate your compliments about our staff, and we will share them with our staff.We are looking forward to seeing you again.Art Hotel Narita
10/10 Excellent
Quentin
9 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel with delicious food and a magical onsen. A quiet (despite the Airport proximity) and relaxing place close to a forest. The perfect place to rest before or after a long flight
Quentin
Séjour de 1 nuit en juillet 2022
Réponse de ART HOTEL Narita le 24 juil. 2022
Dear guest,
Thank you for coming and sharing your review with us.
We would like to thank you for the wonderful comments.
It is wonderful to hear how much you have enjoyed our Japanese hot spring and breakfast.
We hope we can serve you again at our hotel in the near future.
Best regards,
Front desk
8/10 Bien
Ronald
10 avr. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
otel for shuttle
Perfect for 1 night with an airport shuttle perfect .
Ronald
Séjour de 1 nuit en avril 2020
8/10 Bien
Ayako
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ayako
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Singh
10 mai 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Very good ART hotel
Singh
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Azusa
9 mai 2024
Azusa
Séjour de 1 nuit en mai 2024
2/10 Horrible
Diego
Voyage en couple
8 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed for just one night and to be honest it was terrible. They gave us a room that looked nothing like the pictures. Old and dirty. We had to ask for a room change twice!! They ended up giving us a smaller but cleaner and newer room.
Staff was friendly.
Diego
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
??
7 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
温泉も良く、ご飯も美味しく頂きました。
Naoki
Séjour de 1 nuit en mai 2024
10/10 Excellent
SHOTA, Sapporoshi Shiroishiku
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SHOTA
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Jyunko
Voyage en famille
30 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The hotel staff is friendly and nice. But, the facility needs to be updated thoughtfully. As the hotel has a public bath, the hotel assumes most people go to the public bath, and no update was made on the bathroom. The room carpet and desk wallpaper are all very old, and probably nothing has been done for the last 20 years.
Les points forts : Propreté, personnel et service, équipements
There are no shops within walking distance. It’s an ok place to spend the night. There is a convenient shuttle bus that takes you and picks you up from Narita airport. The staff are professional and helpful. We stayed in the garden wing which is very outdated and our room definitely needs an update. Our room could use an upkeep.
Ana
Séjour de 1 nuit en avril 2024
Réponse de TAN le 8 mai 2024
Thank you for staying at Art Hotel Narita.The Garden Wing is indeed an old facility, but we will maintain it daily to ensure that our guests have a comfortable stay.Thank you very much for your valuable feedback on this trip.Art Hotel NaritaFront Desk
10/10 Excellent
Rahma
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the robes provided
Rahma
Séjour de 1 nuit en avril 2024
Réponse de TAN le 8 mai 2024
Thank you very much for staying at Art Hotel Narita.The robe is called yukata in Japanese.It is very popular with our foreign guests.We look forward to seeing you again.Art Hotel NaritaFront Desk
8/10 Bien
rebecca
Voyage en couple
23 avr. 2024
Les points forts : Personnel et service et équipements
An older hotel near the airport with a good bath. And large rooms
rebecca
Séjour de 1 nuit en avril 2024
Réponse de TAN le 8 mai 2024
Thank you for staying at Art Hotel Narita.We are happy to hear that you enjoyed your stay.We look forward to seeing you again.Art Hotel NaritaFront Desk
10/10 Excellent
MASAHARU
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MASAHARU
Séjour de 1 nuit en avril 2024
10/10 Excellent
Carlos
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Carlos
Séjour de 1 nuit en février 2024
Réponse de TAN le 8 mai 2024
Thank you for staying at Art Hotel Narita.We are happy to hear that you enjoyed your stay.We look forward to seeing you again.Art Hotel NaritaFront Desk
4/10 Médiocre
SUN
20 avr. 2024
SUN
Séjour de 2 nuits en avril 2024
2/10 Horrible
Harkirat
Voyage en famille
20 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very old room and dirty
Harkirat
Séjour de 1 nuit en avril 2024
4/10 Médiocre
mayu
20 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
mayu
Séjour de 1 nuit en avril 2024
10/10 Excellent
Sachiko
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sachiko
Séjour de 1 nuit en avril 2024
10/10 Excellent
Joshua
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for a convenient stay with shuttles to the airport and Narita central station. The grounds are beautiful. The hotel is old but well kept, quirky and friendly staff. The onsen is fantastic, I like how they switched the section between men’s side and women’s sides on different days so you get to have different types of baths.
Joshua
Séjour de 2 nuits en avril 2024
Réponse de TAN le 8 mai 2024
Thank you for staying at Art Hotel Narita.We are happy to hear that you enjoyed your stay.We look forward to seeing you again.Art Hotel NaritaFront Desk
8/10 Bien
Patsy
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patsy
Séjour de 1 nuit en avril 2024
8/10 Bien
Catherine
Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spacious and clean. Friendly customer service and the shuttle bus was convenient
Catherine
Séjour de 2 nuits en avril 2024
Réponse de TAN le 8 mai 2024
Thank you for staying at Art Hotel Narita.We are happy to hear that you enjoyed your stay.We look forward to seeing you again.Art Hotel NaritaFront Desk
8/10 Bien
Kari
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checked in here with family for first night in Japan flying in from Canada. Easier than trying to get to Tokyo. Appreciated the quick respite. Check in was easy. Breakfast was amazing. Shuttle was very easy to find and use. Staff were incredible.
Kari
Séjour de 1 nuit en avril 2024
Réponse de TAN le 8 mai 2024
Thank you for staying at Art Hotel Narita.We are happy to hear that you enjoyed your stay.We look forward to seeing you again.Art Hotel NaritaFront Desk
2/10 Horrible
Austin
Voyage en groupe
15 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The building is beautiful and there is a natural hot spring at the location. However, if you have tattoos you cannot use it. The restaurant Bold Narita is a very nice and tasty buffet for dinner and breakfast. My major complaint is the room the air conditioning didn’t work well, the beds are stiff and made of springs. This has to be the worst sleep I’ve ever had.
Austin
Séjour de 1 nuit en avril 2024
10/10 Excellent
Mayumi
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The outside of the hotel is looking good, bit the room inside is terrible. The room is old and damaged, and smelly once you open the door from outside. It attracts me for having an Onsen on site and in fact, the Onsen is not bad.
Tom
Séjour de 1 nuit en avril 2024
Réponse de TAN le 8 mai 2024
Thank you for staying at Art Hotel Narita.The Garden Wing is indeed an old facility, but we will maintain it daily to ensure that our guests have a comfortable stay.Thank you very much for your valuable feedback on this trip.Art Hotel NaritaFront Desk
8/10 Bien
Joseph
11 avr. 2024
Les points forts : Propreté et personnel et service
Joseph
Séjour de 3 nuits en mars 2024
2/10 Horrible
Anna
9 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Anna
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Ashley
8 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en avril 2024
8/10 Bien
James, Kula
6 avr. 2024
Les points forts : Propreté et personnel et service
Our room seemed a little rundown. But the breakfast buffet was excellent, because the food was great, had a great selection, and the dining area was renew and refreshed.
James
Séjour de 1 nuit en avril 2024
Réponse de TAN le 8 mai 2024
Thank you for coming to Art Hotel Narita.We are pleased that you enjoyed the breakfast.Some of the hotel rooms have been renovated and some have not. The "Superior" and "Comfort" type rooms have been renovated. Please try these room types the next time you visit us.Art Hotel NaritaFront Desk
6/10 Satisfaisant
Grace
5 avr. 2024
Grace
Séjour de 1 nuit en avril 2024
4/10 Médiocre
Takuya
Voyage en famille avec de jeunes enfants
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a yellow stain on the towel in the room and I asked for an exchange. There were mold stains on the faucets and walls of the bath in the room, and I felt very uncomfortable.
When I flushed it with water, the garbage was not cleaned enough to enter the bathtub.
The vents of the ventilation fans and air conditioners were also not cleaned and dust was accumulating.
It was a hotel with a lot of good reviews but many things to worry about.