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Avis sur Sonesta Simply Suites Nashville Brentwood

2 out of 5
Sonesta Simply Suites Nashville Brentwood
5129 Virginia Way, Brentwood, TN

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 474 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 321 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 110 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 59 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1000." "

8,4/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

dany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très tranquille
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Dany, merci pour ton retour positif ! L'équipe du Sonesta Simply Suites Nashville Brentwood est heureuse d'apprendre que vous avez apprécié l'environnement tranquille. Nous avons hâte de vous accueillir à nouveau bientôt !

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Les chambres sont propres. Il y a un grand espace vert situé derrière l'hôtel, très agréable et surtout très pratique pour sortir notre chien.Le personnel est agráble. Commerces et restaurants à proximité de l'hôtel assez facile d'accès pour aller au centre ville de Nashville (20 min).

10/10 Excellent

Patricia

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Patricia, it's wonderful to hear that you had a great experience at Sonesta Simply Suites Nashville Brentwood. Your high rating speaks volumes and our dedicated team members appreciate it. We genuinely look forward to welcoming you again in the future.

10/10 Excellent

Hallie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 mai 2024
Hallie, thank you for your rating! It's great to hear that your experience at Sonesta Simply Suites Nashville Brentwood was positive. We're eager to welcome you back during your next visit to Nashville. Safe travels until then!

4/10 Médiocre

Wendy

I have stayed at this hotel several times a year when in Nashville. This stay was the worse. Checked in and was given a room that wasn’t cleaned got moved to another room and the next day found the dirty towels from the previous stay in the closet and a foul smell in the garage disposal. Something was on the bathroom floor causing you to almost fall. I have never had any issues before loved staying here but will not be back.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Wendy, we are genuinely disappointed to hear about your recent experience with us. We apologize that your room did not meet the standards you've come to expect from past stays. We're taking your feedback to heart regarding the cleanliness and odors, ensuring our housekeeping team members will reinforce their efforts. We also regret to hear about the slip hazard in the bathroom. We strive to have our guests feel safe at all times. We hope to get a chance to make things right and provide you with the pleasant stay you've been accustomed to on your visits to Nashville in the past.

6/10 Satisfaisant

Shelby

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Front desk was great
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 12 mai 2024
Shelby, it's reassuring to see you found the service provided by our front of house colleagues praiseworthy. We hope your next stay will leave an even stronger impression. Safe travels.

8/10 Bien

Vincenzo, Calgary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ideal location for a base for nearby attractions, Franklin, Nashville.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Vincenzo, it's great to hear that you found our Sonesta Simply Suites Nashville Brentwood to be perfectly situated for exploring the attractions in Franklin and Nashville. We're thrilled that our location served as your optimal base. Come back and see us again soon!

4/10 Médiocre

Seleste

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My room was not clean from the previous occupants. Everything in the kitchen had a sticky unclean feel...appliances, fridge handle, microwave handle entire coffeemaker was terribly unclean.I got detergent from the front desk and I proceeded to wipe down the entire kitchen area. There were crumbs everywhere. The floor had food under the table/counter...furniture was very tattered and worn...the bedside table was rusted and dirty. I could not understand why the lighting was so dim. The fridge and the a/c unit rattled constantly and the toilet flushed itself all night. My husband took ill suddenly and had to spend the night in the hospital. Upon being released, he was told to head home to see his doctor here in Cincinnati. When I asked about a refund for the remaining night I was told they could not refund the remaining night because it was after 3pm....it was 3:15. All said it was not a very good experience at all and I hope this is not representative of the way ALL customers are treated.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 5 mai 2024
Seleste, we're genuinely sorry to hear about your disappointing experience. We understand that cleanliness is paramount, and we sincerely apologize if it seemed our standards were not upheld.You rightly expected the kitchen area and furniture to be immaculate and well-maintained, and any shortcoming on that front is a concern we'll look into. We will also check on the appliances mentioned to ensure a more pleasing ambiance and comfort for guests.In regards to the issue with the refund policy, we will review this procedure as we strive to provide flexibility especially in unforeseen circumstances. Your feedback is extremely valuable, and we can assure you we do not consider this standard treatment for our guests.We hope for the chance to impress and improve upon your recent experience in the future.

4/10 Médiocre

Jeff

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room was dirty and needs updating badly. Pets that were loud.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 5 mai 2024
Jeff, we regret to hear that your experience did not meet your expectations. Cleanliness is typically a highlight for our guests so it's disappointing to hear it didn't match your visit. We also understand the inconvenience caused by animals that disturbed your peace. We appreciate your feedback and we will take it into account as we continually seek to improve our guest's satisfaction.

8/10 Bien

My

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 5 mai 2024
Thank you for the 4-star rating!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Simply Suites Nashville Brentwood. Thank you again for sharing!

8/10 Bien

Wanda

Voyage en famille
The rooms were clean, stocked for cooking (although we didn’t ) and large.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Wanda, it's delightful to hear that you found the Sonesta Simply Suites Nashville Brentwood rooms clean and generously sized, with full cooking facilities at your disposal. We appreciate your feedback, and we certainly hope to welcome you back next time you're in the city!

10/10 Excellent

Catina

Voyage en famille
Les points forts : Propreté et personnel et service
Hallways and furniture are dated. Main entrance cramped with snack area.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Catina, thank you for taking the time to provide your feedback. Your notes about the hallways' décor and the compactness of the entrance and snack area are appreciated. At Sonesta Simply Suites Nashville Brentwood, we're always aiming to enhance our guests' experiences, and insight like yours is invaluable in that pursuit. We hope you will consider staying with us again, offering us an opportunity to exceed your expectations.

8/10 Bien

Rick

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I think the hotel grounds were very well kept. We loved that our dog was allowed. The bathroom was not that clean nor the floors. Workout area was great.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Rick, we appreciate your valuable feedback. It's great to hear that you and your furry friend enjoyed staying at Sonesta Simply Suites Nashville Brentwood. We also take pride in maintaining our hotel grounds and are glad you found our workout area to your liking. We're sorry to hear about your experiences related to cleanliness. We want to assure you that we aim to provide a clean and comfortable environment for all our guests. Your comments provide important insight to help us improve. We're looking forward to welcoming you back.

6/10 Satisfaisant

James

Les points forts : Personnel et service
Les points faibles : Propreté
We seemed to be in a renovated room with newer carpet, LPV and cabinets. Cabinets were kind of beat— give housekeeping a black sharpie to touch up dings. Mini kitchen was nice, but we didn’t really need it, except for silverware, which looked like someone may have used it and wiped it with a cloth. Top of fridge should have been wiped with a cloth! Random nails sticking out of ceiling. Killed 3 bugs on ceiling. No fan in bathroom, but a rusty dirty vent above shower head. Silver lamp with table next to bed looked rusty. Most of third floor smelled like cigarettes. I’m not returning anytime soon.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
James, thank you for offering your feedback. It's regrettable to hear about the issues experienced during your stay, such as the condition of the room and the scent in the public areas. We appreciate your suggestions on areas where we can improve, such as our housekeeping efforts. State of cleanliness and ensuring the comfort of our guests are our top priorities. Your feedback will be shared with the management team for review and action. We truly hope you might reconsider and give us a chance to provide a more satisfactory experience on a future visit.

10/10 Excellent

Michael, Atlanta

Les points forts : Personnel et service
Great location and value. Staff was very friendly and professional.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Michael, we're delighted to hear that you appreciated the convenient location and great value of Sonesta Simply Suites Nashville Brentwood. Also, we're thrilled that our team members' friendliness and professionalism contributed to your positive experience. We look forward to offering you the same warm and professional service on your next stay.

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay with affordable accommodations for a Nashville getaway!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 26 avr. 2024
Kenneth, it's truly heartening to know you enjoyed your stay at Sonesta Simply Suites Nashville Brentwood. We thank you for endorsing our affordable accommodations and the significant value we offer our guests. We hope your Nashville getaway was as wonderful as expected, and we're eager to welcome you back on your next adventure.

6/10 Satisfaisant

Cathy

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
While room was adequately clean, there was some disrepair on the walls and room door, Bathroom very oddly designed and some moldy looking corners.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Cathy, it's disheartening to learn that your overall experience wasn't as ideal as we aim for. Regarding your mention of the room condition, rest assured that maintaining our facilities is of utmost importance to us and this will certainly be looked into. We're also taking your comments about the bathroom into consideration to better improve. We hope to have the opportunity to exceed your expectations during your next stay.

4/10 Médiocre

Michael

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Outdated and in disrepair. Thermostat did not work, bathroom sink clogged, couch was stained, kitchen poorly stocked, several lights out. Will never stay here again.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 avr. 2024
Michael, it's very disappointing to hear about your recent experience. It's clear there were aspects of your room that did not meet your expectations. We prioritize our guest's comfort and satisfaction, and strive to ensure all amenities are maintained in top-notch conditions. Your feedback helps us identify areas for improvement and we are committed to taking necessary actions for rectification. We hope that you would consider choosing us in the future to allow us to provide a more positive experience.

4/10 Médiocre

Nelson

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Most of the things in our room were broken, the sink didn’t drain and the floors were filthy. We wouldnt even let our toddler walk around the room barefoot because his feet were black. They never came and took out the trash our entire three day stay. The room felt damp overall and our key cards never worked - everytime we would come back we would have to get new ones.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Nelson, we're saddened to hear about the inconveniences you experienced during your stay. It's disappointing to learn about the maintenance issues you faced along with your concerns regarding cleanliness. We'd also like to apologize for the inconvenience you experienced with the key cards. Please know, our team members are trained to handle all kinds of situations and be assured we understand the importance of having a comfortable and well-maintained environment. Going forward, we'll work proactively to ensure similar circumstances do not occur. Your feedback is valuable and will be used as a way to continually enhance our guest experiences. We hope for the opportunity to serve you again under better conditions.

2/10 Horrible

Natasha

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was not clean.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 19 avr. 2024
Natasha, it's regretful to learn about your experience. Cleanliness is a top priority for us, and it seems we didn't meet your expectations in this instance. We appreciate this feedback for our continuous efforts in enhancing our service quality. We hope you give us a second chance to make your next stay much improved.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Matthew, thank you for sharing your experience. We are thrilled to hear that you had a fantastic stay at the Sonesta Simply Suites Nashville Brentwood. We appreciate your positive endorsement and look forward to welcoming you back in the future.

4/10 Médiocre

ROBIN

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Dirty floors. Dirty night stand. A French fry and trash behind the night stand. AC was fine. TV was fine. Brentwood is beautiful but this place isn’t. We left after the first night and moved to another hotel.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 avr. 2024
Robin, we regret to hear your recent stay didn't meet your expectations. It's disheartening that you encountered cleanliness issues within your room - we're committed to maintaining the highest standards. We're glad to hear you were satisfied with the air conditioning, the TV, and the location. We hope you give us another chance in the future to provide you with an excellent stay you would expect from us.

8/10 Bien

ROBIN

Voyage en couple
Bed, shower and sink clean. Bathroom floor and carpet dirty. An old French fry behind the bed, trash behind the night stand and night stand hasn’t been wiped off at all. Very dirty plastic lid in the cabinet. Kind of gross. No bugs seen yet. That’s all for now.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Robin, it's good to hear that certain aspects of your stay at Sonesta Simply Suites Nashville Brentwood met your expectations. We are however, concerned about your comments regarding cleanliness. Please rest assured, we have an intensive cleaning protocol in place and we will definitely reinforce these standards with our housekeeping colleagues. Your feedback aids our constant efforts to enhance guest experiences. We're hoping for another chance to show you our true standards in the future.

10/10 Excellent

Mary

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 3 mai 2024
Mary, it's wonderful to hear that your stay at the Sonesta Simply Suites Nashville Brentwood was satisfying. We strive to make our guests' experiences exceptional and your high rating suggests we achieved that. We look forward to welcoming you back on your next visit.

8/10 Bien

Mary Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The room was clean but not very modern. There was a crack in the sink, the lamp base was rusty, the disposal didn’t work, the sheets were thin. It was ok, but I think spend a bit more and stay in another suite hotel next time. There are lots in the area
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 11 avr. 2024
Mary Anne, thank you for sharing your feedback. It's pleasing to hear you found our rooms clean. We value your observations regarding the room's decor and minor fixtures, and will consider your insights during our continuous improvements. We regret any inconvenience caused by the in-room appliances. For future stays, any issue can be promptly addressed by our dedicated team members. We hope we may get another opportunity to prove to you the full potential of the Sonesta Simply Suites Nashville Brentwood experience. Thank you.

2/10 Horrible

Sonia

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
First room assigned, bathroom light was not working. Next room, toilet was loose, tub drained slowly. Missing dressing mirror only screws were on wall. Needs total rehab which gentleman at front desk indicated that it will be renovated soon.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Sonia, it's unfortunate to hear about your less than satisfactory experience. Our team acknowledges the concerns you've raised, such as issues with your room's bathroom and the absence of a dressing mirror. We'd like to assure you that enhancements are a constant process within our property. Your understanding is appreciated, and we hope to have another chance to deliver an experience that aligns better with your expectations.

6/10 Satisfaisant

Elizabeth

Les points forts : Propreté et personnel et service
The elevator was broken and I was on the 3rd floor. I had to move rooms the last day of my stay because I added a night and they wanted to topay another security deposit. The coffee maker in my room was broke. They had coffee and tea in the laundry area but they wanted to charge for that. They is no complimentary breakfast. They nickel and dime you for everything and they can't even get a repair man in to fix the elevator.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 8 avr. 2024
Elizabeth, we regret to hear about your recent experience. We understand your frustration regarding the elevator situation and we wish to assure you that our team is proactive in maintaining the condition of all amenities. Additionally, we realize the inconvenience of shifting rooms and we're working towards a more seamless process for extended stays. Not sure of the disconnect regarding the charge for the coffee and tea - but that is complimentary - just no complimentary breakfast as it is part of our policy. We are committed to providing competitive value without compromising on the quality or convenience. It is our sincere hope to welcome you back for an improved experience.

10/10 Excellent

Tracie

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Tracie, it's fantastic to learn that your experience at Sonesta Simply Suites Nashville Brentwood was truly memorable. Your high rating is greatly appreciated and we're glad our accommodations exceeded expectations. We look forward to serving you again on your next visit.

10/10 Excellent

Chrisann

Voyage en famille
Very friendly staff, great location
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Chrisann, we're thrilled to hear your glowing feedback concerning the cordial team members and prime locale of Sonesta Simply Suites Nashville Brentwood. It's great that these features contributed to a memorable stay. We eagerly await your return on your next visit to Nashville.

4/10 Médiocre

Dylan

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We liked the proximity to the highway and food options after a long day of driving. We didn't like the bed that had multiple different types of hair on it and bits of food, and the fact that all of the furniture looked like frat house furniture (beat up and nasty). We were able to get a new room which had a cleaner bed so I give the front desk workers props for that.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Dylan, it's good to hear you valued our convenient location and appreciated the assistance received from our front desk team members. However, it's regrettable that aspects of your stay didn't meet expectations. Your concerns about the initial cleanliness and decor of your room have been noted, and we assure you these are not indicative of our usual standards. We're glad the issue was swiftly resolved and we hope for the opportunity to provide an improved experience on a future visit.

8/10 Bien

Kathryn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Kathryn, we're glad to see you had a good experience at Sonesta Simply Suites Nashville Brentwood. We value your feedback and hope to see you back soon for another pleasant stay. Thanks for choosing us for your Nashville visit.

10/10 Excellent

Lissette

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 avr. 2024
Lissette, thank you for choosing Sonesta Simply Suites Nashville Brentwood! We're thrilled you had a five-star experience with us. It was our pleasure having you, and we hope to welcome you back in the near future. Safe travels!

6/10 Satisfaisant

Christopher

Why is checkin 4pm instead of 3pm? I paid three dollars forca laundry machine and it took my money and would not run. You have to pay through a app so no hotel staff can help or return your money.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Christopher, thank you for sharing your experience. We acknowledge your concerns; traditional check-in times can indeed vary and we regret if our scheduled timing was inconvenient for you. Your dissatisfaction with the laundry facility is also noted, and we understand how frustrating it can be when expectations aren't met. Lessons learned from your feedback will help better our accommodations and services moving forward. We hope you'll consider us again in the future for a chance to improve on your recent experience.

6/10 Satisfaisant

Latoria

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
It was an okay stay. First night I seen bugs once I turned the shower on so I was really uncomfortable. I was moved to another room and didn’t sleep good due to me feeling like I would see another bug.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Tihya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Thanks for sharing this perfect rating, Tihya!We're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Nashville Brentwood! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay!
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Sarah, we're delighted to hear your compliments about Sonesta Simply Suites Nashville Brentwood. It's always encouraging when guests share their positive experiences. We hope to have the pleasure of welcoming you back soon.

4/10 Médiocre

Susan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Susan, it is regrettable to hear your experience did not align with your expectations. Our team strives to provide an excellent stay for all our guests, and it is clear we fell short during your visit. We would appreciate an opportunity to learn more about your experience and work towards improving your future stays with us.

10/10 Excellent

Yuna

Les points forts : Propreté, personnel et service, équipements
It was very nice to stay there.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Yuna, we're glad to hear you had such a pleasant experience at Sonesta Simply Suites Nashville Brentwood. It's always our aim to ensure our guests enjoy their stay. We look forward to welcoming you again.

6/10 Satisfaisant

Stacy

Voyage en famille
Les points forts : Personnel et service
Our key card didn’t work the 3rd day. It was not our keys. It took about 30 minutes and multiple attempts to get us back into our room. The staff was nice and let us use another room while we waited. They have attempted to update parts of the room, but could use new carpet.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Stacy, it's a concern to hear about the troubles associated with your key card and the wait time for a resolution. We're continuously striving to streamline our processes for they demand minimal downtime. We're glad our team members were accommodating and offered an alternative room for your convenience.Your feedback about the rooms is valuable, and we're already on a mission to further enhance the charm of our property, including considering refreshing touches like new carpets. We hope to serve you better on your next visit to Sonesta Simply Suites Nashville Brentwood.

2/10 Horrible

Janie

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 27 mars 2024
Janie, we've noted your rating and it's apparent that your experience did not meet your expectations. Feedback is very important to us and we would appreciate it if you could provide more information about your experience. This will allow us to take the necessary steps to enhance the quality of our services.

4/10 Médiocre

Tanisha

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I actually didn't complete my stay here. I checked in, saw the room and it smelled and looked terribly old. It's a dump. Decided to go find another hotel to stay in, because there was no way I was staying there. Read the reviews on Google before you book. I wish i had.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 25 mars 2024
Tanisha, it's regrettable to learn that the initial impressions of our accommodations did not meet your expectations. We strive to maintain modern and fresh spaces, and we're sorry to hear this wasn’t your experience. Your feedback is vital and we appreciate your perspective, as it allows us to improve and better serve our guests. We hope you'll give us the opportunity to provide you with a superior stay in the future.

10/10 Excellent

Sylvia

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The cutest, cleanest room. We were comfortable immediately. Will definitely stay here again. Not to mention the area is amazing with literally everything nearby.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 22 mars 2024
Sylvia, thank you for the glowing review! We're thrilled to hear you found your room at Sonesta Simply Suites Nashville Brentwood to be spotless and appealing. Knowing that you felt at home instantly highlights our dedication to guest comfort. We're also delighted that the convenience of our location added to your positive experience. We're eagerly awaiting your next stay with us. Safe travels!

8/10 Bien

Paige

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a good stay. Property is very dated, but clean. It is a safe area; other patrons were fine. For the price and location, I would stay again.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 22 mars 2024
Paige, it's delightful to know that you found your stay at Sonesta Simply Suites Nashville Brentwood enjoyable and clean. We appreciate where you're coming from regarding the aesthetics and are always in the process of enhancing our overall appeal. Safety and value are high on our list of priorities, and we're glad you noticed. We eagerly look forward to welcoming you back on your next trip.

8/10 Bien

Douglas

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This was a nice hotel, slightly dated but clean. Our room, 226, had a very poor looking ceiling over the bed and at the window where the curtains hung. It looked like substantial water damage with cracking of the drywall finish, especially at the window. Bathroom counters and mirror were older with wear snd tear but it was clean. Bed was comfortable. It was nice to have a full refrigerator and mini kitchen.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Douglas, thank you for your review. At Sonesta Simply Suites Nashville Brentwood, we take pride in the cleanliness of our facilities and we're pleased you found the bed comfortable and appreciated the mini kitchen and full refrigerator. We're always seeking ways to improve, and your remarks regarding certain visual aspects of your room have been duly noted. Rest assured, our maintenance team will thoroughly review the areas you've highlighted. We hope you'll stay with us again in the future for an even better experience.

4/10 Médiocre

Jeffery

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
The ironing board was broken. Light bulb in wall light was out. Around the bottom of the toilet wasn’t clean.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Jeffery, thank you for sharing your experience. We're sorry to hear about the issues you encountered concerning the room amenities and cleanliness. Your feedback is vital to us as it points out areas for improvement. Rest assured these issues have been noted and will be addressed appropriately. We invite you to visit again to witness our improved facilities and services.

4/10 Médiocre

Mariana

Voyage en groupe, Voyage en couple
Les points faibles : Personnel et service
Evening/night staff was very unprofessional. When asking a reservation related question, I was responded to from behind a desk and the checkout inquiry was never answered. The door to my room was hard to open and close. The rooms body wash dispenser was empty, room smelled like it had not been ventilated and staff never came by to clean or even offer fresh towels. Needless to say, service was terrible.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Mariana, we regret to read about the less than stellar experience you've conveyed. It's disheartening that our team members did not reach the standards of service we aim to provide. Additionally, we apologize for the inconveniences related to your room including challenges with cleanliness and amenity replenishment. We appreciate you bringing these matters to our attention and will take appropriate steps to ensure better service in the future.

4/10 Médiocre

Anfernee

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Anfernee, it seems you left us a rating without any specific feedback. We strive to ensure guest satisfaction but it seems some areas might have not met your expectations during your stay. We would greatly value any additional feedback you could provide, helping us understand better what might have gone awry. We remain committed to making improvements where necessary to ensure your future stays are more enjoyable.

10/10 Excellent

Hunter

Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
Hunter, thank you for your rating on Expedia. We are thrilled that you had an excellent experience at Sonesta Simply Suites Nashville Brentwood. Your support is greatly appreciated, and we hope to welcome you back again in the future.

10/10 Excellent

Ben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great price for any hotel room, but it included a full kitchen.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 9 mars 2024
Ben, it's a pleasure to hear about your excellent experience at Sonesta Simply Suites Nashville Brentwood. We're thrilled you found great value in our accommodations and fully utilized the kitchenette in your room. We look forward to welcoming you back for another exceptional stay!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Liked all of the above
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 mars 2024
John, thank you for sharing your positive feedback. It's wonderful to know your stay at Sonesta Simply Suites Nashville Brentwood met your expectations. We look forward to welcoming you back on your next visit!