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Avis sur Fairfield Inn & Suites Wilmington New Castle

2.5 out of 5
Fairfield Inn & Suites Wilmington New Castle
2117 North DuPont Highway, New Castle, DE

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 341 avis sur 580." "
Note des voyageurs de 8 (Bien), d’après 153 avis sur 580." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 580." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 580." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 580." "

9,2/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Genevieve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Eau de la piscine n’était pas clair. Nous ne l’avons donc pas utilisée.
Séjour de 1 nuit en mars 2024
Réponse de Cheri le 12 mars 2024
Au nom de l'équipe de l'hôtel, nous souhaitons vous présenter nos plus sincères excuses.

10/10 Excellent

Gordon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean, comfortable bed and hot shower.
Séjour de 1 nuit en décembre 2023
Réponse de Cheri le 22 févr. 2024
Thank you for your 5 star review.

10/10 Excellent

Sylvie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean ! Service good
Séjour de 1 nuit en octobre 2023

8/10 Bien

Marie-Josee

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Denis

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Je ne recommande pas
Cet Hôtel ne répond plus au standard Mariott. - Chambre pas propre avec cheveux dans la douche et qui a besoin d’être renouvelé - Déjeuner avec peu de choix. Il manquait déjà de tout vers 8h et table et buffet pas propre.
Séjour de 1 nuit en août 2023

8/10 Bien

Rene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Jaime S. - Front Office Manager le 4 janv. 2020
Dear Rene, We thank you again for your honest feedback and hope you visit us again the next time your travels bring you to the New Castle/Wilmington area.

10/10 Excellent

Stéphane, Montréal, QC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel moderne au goût du jour
Enfin un hôtel au gout du jour. Nous avons fait deux arrêts d'un jour lors de notre trajet à ocean city et nous avons été très satisfaits.

6/10 Satisfaisant

Shivani

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Zemea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty good
Séjour de 1 nuit en mai 2024
Réponse de Cheri le 26 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Jeffrey, St Johns

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very convenient. Easily accessible. Kind, friendly, and professional staff. Clean and comfortable room.
Séjour de 1 nuit en mai 2024
Réponse de Cheri le 25 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. It is always encouraging to hear positive feedback We look forward to having you back in the near future.

10/10 Excellent

Brandine, Portsmouth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great, hotel was clean, room was very cozy.
Séjour de 1 nuit en mai 2024
Réponse de Cheri le 22 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Bien

Eneida

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pleasure staying at this hotel.
Séjour de 2 nuits en mai 2024
Réponse de Cheri le 17 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great off the highway location
Séjour de 1 nuit en mai 2024
Réponse de Cheri le 13 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was nice and clean and the staff was friendly
Séjour de 1 nuit en avril 2024
Réponse de Cheri le 3 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Bien

Corinne

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Loved how accessible this place was - perfect for my mom who has limited mobility. Staff was exceptionally nice and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Cheri le 3 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Joyce

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked the different options, the indoor pool, the snack shop, breakfast, and the staff was very nice and professional.
Séjour de 4 nuits en avril 2024
Réponse de Cheri le 3 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Bien

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not crowded
Séjour de 1 nuit en avril 2024
Réponse de Cheri le 27 avr. 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Kel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was wonderful
Séjour de 1 nuit en avril 2024
Réponse de Cheri le 27 avr. 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

David, Spofford

Séjour de 1 nuit en avril 2024
Réponse de Cheri le 13 mai 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Fateima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cheri le 10 avr. 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Brittany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Cheri le 10 avr. 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Bien

Jim

Séjour de 1 nuit en mars 2024
Réponse de Cheri le 18 avr. 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Cheri le 30 mars 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future

2/10 Horrible

Barbara

Séjour de 1 nuit en mars 2024
Réponse de Cheri le 18 avr. 2024
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not enjoy our stay. Would you mind providing additional details to help us improve your next stay.

8/10 Bien

hui

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is clean and well-maintained. Hotel room air-conditioning is loud and might be broken. We have tried to turn on the heat mode, but it automatically switches to "cool" mode after heating for 3-5 minutes. Besides, air-conditioning / heater's noise is a little loud to disturb sleep. We had to shut down the machine's power to have a quiet night.
Séjour de 1 nuit en mars 2024
Réponse de Cheri le 26 mars 2024
Dear Hui,Thank you for taking the time to leave a candid review. Thank you for brining this issue to our attention. The engineering team has been made aware of the situation We apologize for any inconvenience that the air conditioning unit may have caused.

8/10 Bien

Lena

Séjour de 3 nuits en mars 2024
Réponse de Cheri le 12 avr. 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

10/10 Excellent

Tyquand

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and neat, I felt right at home.
Séjour de 1 nuit en mars 2024
Réponse de Cheri le 21 mars 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Bien

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was nice and clean. The only 2 the things i didn't like was the bed was not very comfortable and the room we were in was by the kitchen and between the early morning hours during the breakfast time it was very noisy and hard to sleep in because of all the banging of pots and pans came thru our room wall and made it very hard to get any sleep.
Séjour de 3 nuits en mars 2024
Réponse de Cheri le 21 mars 2024
Thank you for taking the time out of your day to leave a candid review. We apologize for any inconvenience that occurred due to the noise. Your feedback is a vital to helping us ensure we are meeting all of our guest needs and gives us the insight needed to help us improve. We look forward to having you stay with us in the future,

10/10 Excellent

Trina

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was super friendly and the breakfast was great and hot
Séjour de 2 nuits en mars 2024
Réponse de Cheri le 19 mars 2024
Dear Trina,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

6/10 Satisfaisant

Mary Beth

Les points forts : Personnel et service
.
Séjour de 2 nuits en mars 2024
Réponse de Cheri le 18 mars 2024
Dear Mary Beth, Thank you for your review .Providing outstanding guest service is our goal here at the Fairfield Inn & Suites. Your feedback gives us the much needed insight we need to help us reach our guest expectations. Would you mind providing additional detail on what would make your next stay a 5?

10/10 Excellent

Lisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice suite upgrade. Overall great stay. Glad I had my sleep mask as the blackout curtains were non existent.
Séjour de 1 nuit en mars 2024
Réponse de Cheri le 14 mars 2024
Dear Lisa,Thank you for your review. Your feedback provides as the much needed insight to help as improve and meet our guest needs. We look forward to having you back in the future.

8/10 Bien

Julie

Séjour de 1 nuit en mars 2024
Réponse de Cheri le 13 mars 2024
Thank you for your review.

6/10 Satisfaisant

Michelle

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We booked the hotel because it had a pool, informed on our second day that the pool was reservation only, we made a reservation for the next morning, woke up early and arrived to the pool closed because of the cleaning crew vacuuming and shocking the water. Never was able to use the pool we paid for.
Séjour de 1 nuit en février 2024
Réponse de Cheri le 12 mars 2024
Dear Michelle,Thank you for taking the time to leave a candid review. We would like to extended our deepest apologies. It is our goal to provide guest with the best experience and we fell short.

10/10 Excellent

Catherine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was clean and easily assecible from highway
Séjour de 1 nuit en mars 2024
Réponse de Cheri le 9 mars 2024
Dear Catherine,Thank you for your review. We are glad to hear you enjoyed your stay. We look forward to having you back!

8/10 Bien

Sheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Cheri le 9 mars 2024
Dear SherylThank you for your review. We look forward to having you back!

10/10 Excellent

Doris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect place to stop during our travels back up North from Florida. Excellent room, friendly staff, great breakfast and the use of the pool was a real bonus for my back after sitting in the car for long hours.
Séjour de 1 nuit en mars 2024
Réponse de Cheri le 5 mars 2024
Dear Doris,Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. The hotel team takes great pride in providing an excellent guest experience and are thrilled to hear that we have met your exceptions. Thank you for choosing the Fairfield Inn during your travels.

10/10 Excellent

Tracy-Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was clean and staff was very pleasant.
Séjour de 1 nuit en janvier 2024
Réponse de Cheri le 27 févr. 2024
Dear Tracy-AnnThank you very much for taking the time out to provide candid feedback. We are glad to hear that you enjoyed your stay with us. We look forward to having you in the future.

10/10 Excellent

Renee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is so nice. Everyone is very friendly and the rooms and amenities are above 5. I will be returning soon
Séjour de 1 nuit en février 2024
Réponse de Cheri le 26 févr. 2024
Thank you for your review. It makes us happy to hear the staff was so welcoming. We look forward to having you stay with us again!

10/10 Excellent

Lonyee

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024
Réponse de Cheri le 26 févr. 2024
Thank you for your review. We look forward to having you stay with us again!

8/10 Bien

Shanice

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service
I liked the area the hotel was in. Around a lot of places to eat and shop. I didn’t like how noisy it was when trying to sleep being on the 1st floor.
Séjour de 1 nuit en février 2024
Réponse de Cheri le 26 févr. 2024
Thank you for your review. I apologize for any inconvenience you may have faced due to the noise. We look forward to having you stay with us again. We will be sure not to place you on the 1st floor.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's a hotel that's about it nothing special not the best location
Séjour de 1 nuit en février 2024
Réponse de Cheri le 26 févr. 2024
Thank you for your review. Would you kindly give some feedback that would assist us on making your next stay a 5. We do hope you stay with us again!

10/10 Excellent

Tien

Séjour de 2 nuits en février 2024
Réponse de Cheri le 21 mars 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend getaway
Séjour de 2 nuits en février 2024
Réponse de Cheri le 22 févr. 2024
Thank you for your review. We look forward to having you stay with us in the future! Would you kindly provided feedback that would helps us improve to make your next stay a 10.

4/10 Médiocre

Ken

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Does not get a second chance
Picked this hotel specifically for the heated pool. 24 hours after I made my reservation, I received an email informing me that the pool requires reservations and it’s open limited hours until 6pm and closed Sundays. Called the hotel and reserved for one hour. Was informed I could have 7-8 pm. 2 hours past their closing hours. At check in, was told that my reservation for the pool was a day after my check out and this was blamed on me. Eventually, through my persistence, front desk contacted the room who booked the pool and they agreed to share the pool space. Made-up policies, poor communication, evasive service and lack of ownership…. Yes, the hotel is clean and well apportioned, but so are so many other hotels. With so many options in the area, this Bonvoy traveler will not book this hotel again.
Séjour de 1 nuit en février 2024
Réponse de Cheri le 22 févr. 2024
Thank you for your review. We appreciate your provide feedback that would help us improve our guest with a better experience. If you would allow us to make another chance to rectify the issues you faced and make your next stay a 10.

10/10 Excellent

Marcos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en février 2024
Réponse de Cheri le 22 févr. 2024
Thank you for your 5 star review.

8/10 Bien

Kathleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Need more parking
Séjour de 1 nuit en février 2024
Réponse de Cheri le 22 févr. 2024
Thank you for your review. We look forward to having you stay with us in the future!

10/10 Excellent

Beverly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Cheri le 22 févr. 2024
Thank you for your 5 star review.

10/10 Excellent

Maura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Cheri le 22 févr. 2024
Thank you for your 5 star review.

8/10 Bien

Sandi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kid of situated in a strange place
Séjour de 1 nuit en février 2024
Réponse de Cheri le 22 févr. 2024
Thank you for your review. We look forward to having you stay with us in the future!

10/10 Excellent

Oscar

Séjour de 1 nuit en février 2024
Réponse de Cheri le 21 mars 2024
Thank you for taking the time to provide us with your feedback. We are pleased to hear that you enjoyed your stay. We look forward to having you back in the near future.