4/10 Médiocre
Kevin L., Cumming, GA
8 juin 2025
Great location close to Times Square. The checkin process was horrible. I was given the wrong location. After discussing with my contact, they said they mixed up my reservation with someone else and gave me the right location. After arriving at 10:00 pm, the key to the unit was not in the lockbox. I called my contact who said that a leak from the upstairs unit caused the ceiling to cave in the tub and that workers were finishing up fixing and cleaning up and that they would be ready in about 3 hours. I said what am I supposed to do for 3 hours with our luggage. Long-story short, he said it should be ready in 1 to 1.5 hours so we dragged our luggage to a nearby restaurant and ate. We got a call around 11:15 pm and said we could go and wait for the cleaners to finish if we wanted to. We got to the unit and were let in by the cleaner who finished up in about 20 more minutes. We talked to the cleaner and asked if there were other workers there cleaning up after the leak from the ceiling and she said no. I read a prior review from another guest who gave a terrible review that they were told of the same excuse that the ceiling caved in on the tub and had to wait like us. First, there is no tub and second there was no visible evidence of work done on the ceiling. This was simply a lie. My guess is they couldn't find someone to clean. Walls are super thin and you can hear everything so it was difficult to sleep. Other than the location, I would not recommend staying here.
Kevin L.
Séjour de 4 nuits en mai 2025