Minibar, bureau, fer et planche à repasser, Wi-Fi gratuit

Avis sur Avion Inn Near LGA Airport, Ascend Hotel Collection

2.5 out of 5

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 350 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 269 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 109 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 125 avis sur 1003." "

7,6/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Alexandre

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 15 déc. 2023
Dear Alexandre,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 Satisfaisant

Carole

Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 15 oct. 2023
Dear Carole,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Bien

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous aurions apprécié une charge électrique pour la voiture
Séjour de 1 nuit en août 2023
Réponse de Hotel Manager le 1 sept. 2023
Dear Jonathan,Thank you for your feedback and for providing an overall rating. We're glad to hear that your stay was positive. We apologize for any inconvenience regarding the lack of an electric car charging station. Your input is valuable, and we'll consider this suggestion for future improvements. If you have any more comments or if there's anything else you'd like to share, please feel free to do so. We appreciate your input and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

jennifr

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good price. I had what i expected. Thank you
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 1 sept. 2023
Dear Jennifr,You're welcome! We're glad to hear that you found the price satisfactory and that your stay met your expectations. If you ever have more comments or if there's anything else you'd like to share, feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excellent

LUZ DEL

Séjour de 1 nuit en janvier 2023

8/10 Bien

Sebastien

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hôtel fait le travail beaucoup de bruits d'avions mais cest normal ont est a coté d'un aéroport

6/10 Satisfaisant

Jamal

Les points faibles : Équipements
Séjour de 1 nuit en janvier 2023

4/10 Médiocre

Farida

Les points faibles : Confort de la chambre
Séjour de 2 nuits en octobre 2022

8/10 Bien

sebastien

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Standard un peu triste
Séjour de 1 nuit en décembre 2021

2/10 Horrible

Laurent

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021

8/10 Bien

Karla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was disappointed that the 'included breakfast' was just a bag of something? And was no longer available when we returned from the Dunkin donuts, even though it was still early. Other than that, the room was fine. Even though the area looked a little 'sketchy', there were all kinds of people walking about, and felt safe.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Karla,Thank you for sharing your experience with us. We apologize for any inconvenience regarding the breakfast offerings not meeting your expectations. We'll take your feedback into consideration to improve our services. We're pleased to hear that despite this, you found the room satisfactory and felt safe during your stay. Your safety and comfort are paramount to us, and we're glad you felt at ease despite the surrounding area. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Gladys, Brooklyn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and room clean and big
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Gladys,Thank you for your wonderful feedback. We're thrilled to hear that you found our staff friendly and welcoming and that you enjoyed the spacious and clean room during your stay. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Chin-Huei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a bit noisy with all the airplanes arriving
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Chin-Huei,We apologize for any inconvenience caused by noise from nearby airplane arrivals. While we strive to provide a peaceful environment for our guests, we understand that external factors, such as airport proximity, can impact your stay. We appreciate your understanding and patience, and we will continue to explore ways to mitigate noise disturbances to enhance the comfort of our guests. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’m a NYC resident, I had an early morning flight and wanted to be very close to the airport. This place is excellent for someone who wants to stay at a clean place close to the airport w easy transportation . They offer airport shuttles and free breakfast. While this is not the same caliber as the Peninsula, it’s efficient, clean, and friendly.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Stephanie,Thank you for your stellar rating and for choosing to stay with us! We're thrilled to hear that our hotel met your needs for proximity to the airport and provided you with a clean and efficient stay. It's great to know that you found our transportation options convenient and enjoyed our complimentary breakfast. While we may not be in the same league as luxury hotels like the Peninsula, we're committed to providing excellent service in a welcoming environment. We appreciate your kind words and hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Philip R.

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Convenient location. Airport shuttle. Breakfast.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Philip R.,We're thrilled to receive a perfect 5 out of 5 rating from you! Our convenient location, airport shuttle service, and delicious breakfast are all part of our commitment to providing an excellent stay for our guests. Thank you for choosing us, and we hope to welcome you back for another wonderful experience soon!Sincerely, Hotel Manager

6/10 Satisfaisant

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flight canceled unexpectedly Saw that it was close (1 mile away)with FREE airport shuttle Communication was excellent for transportation from the airport Upon arrival was disappointed that it was not in a walkable (to dining) neighborhood Room was clean … they need to have the AC units maintenance immediately (very musty) Bed was comfortable Bathroom clean a little mold (very small amount) No complimentary water For last minute 1 night it was good
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Michelle,Thank you for highlighting the positive aspects of our hotel, including our close proximity to the airport, free shuttle service and excellent communication. We apologize for any inconvenience regarding the lack of walkable dining options, maintenance issues with the AC units and slight mold in the bathroom. We'll address these promptly.Sincerely, Hotel Manager

4/10 Médiocre

Jian

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The front desk is not professional at all, but shuttle is good
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Jian,Thank you for sharing your feedback with us. We're pleased to hear that you found our shuttle service to be satisfactory. However, we're disappointed to learn that your experience with our front desk did not meet your expectations. We will address this issue with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Bien

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Carlos,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

4/10 Médiocre

Ivonne

Voyage en couple
Les points faibles : Équipements
Breakfast bag was terrible
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Ivonne,We apologize for the disappointing breakfast bag experience. Your feedback is valuable to us, and we will review and improve our breakfast offerings to ensure a more satisfying experience for our guests in the future. We hope to have the opportunity to better serve you on your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Gianni

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
For a one night stay to sleep 6-7 hours it’s ok, convenient next to airport , don’t expect much else
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 5 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our hotel's location near the airport was convenient for your one-night stay. We understand that for some guests, a short stay primarily for rest may not require extensive amenities. However, if there's anything we can do to improve your experience or if you have any suggestions, please feel free to let us know. We appreciate your input and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Horrible

Namkha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Namkha,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

4/10 Médiocre

prashank

Les points faibles : Infrastructures et conditions de l’hébergement
Good thing- they offer airport shuttle Other stuff is average. Small room, noisy. Grab and go breakfast, pretty average affordable room for NyC
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear prashank ,Thank you for sharing your feedback. We're glad you found our airport shuttle service convenient. We'll take your comments about room size, noise, and breakfast into consideration to enhance the overall experience for our guests. We appreciate your input and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

2/10 Horrible

Salah Ali

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
What's up?
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Salah Ali,We regret to hear that your stay at our hotel was not satisfactory, given the 1-star rating. You should have specifically mentioned the key areas that bothered you so that we could focus on improving them. We value your feedback, and you can contact us at any time if you have any concerns. It's important to us that guests give us feedback so that we can improve. Thank you for your time. I look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

RENE

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen hotel
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 28 avr. 2024
Dear RENE,We appreciate your positive feedback! Thank you for choosing our hotel and taking the time to share your experience. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Kayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Kayla,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

8/10 Bien

Virginia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
En general buen servicio
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Virginia,Thank you for your feedback and rating! We're glad to hear that you received good service during your stay. Your satisfaction is important to us, and we appreciate your input. If there's anything specific we can improve upon to earn a higher rating next time, please feel free to let us know. We hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

2/10 Horrible

Paula

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never. Again.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Paula,We sincerely regret that your experience did not meet your expectations. We strive to deliver exceptional service to all our guests, and it's clear we fell short in your case. Your feedback is invaluable to us as it helps identify areas for improvement. We would greatly appreciate the opportunity to understand more about your experience. If you could reach out to us to discuss this further, it would be most helpful in refining our services. We hope you will give us another chance to serve you better.Sincerely, Hotel Manager

8/10 Bien

Dwight

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I wish the complimentary breakfast was better , but good stay overall ..
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Dwight, We're glad to hear you had a good overall stay. Your feedback about the breakfast is noted, and we'll strive to improve it. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Sincerely,Hotel Manager

2/10 Horrible

Bisa

Voyage d’affaires
Les points faibles : Équipements
It felt very uncomfortable. A gross like feeling. It was also loud. Could hear people in room next door and in hallway. Looked like bugs and insects were killed on the wall and never cleaned off.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Bisa,We're truly sorry to hear about your uncomfortable experience during your stay. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Theresa, Covington

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Theresa,Thank you for your rating! We're glad to hear that you had a good experience during your stay. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

2/10 Horrible

Alethea

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would never stay here again. Especially for the cost. Ended up in a basement room that was tinier than the pictures. Staff were pretty disinterested and advertised parking was 10 spaces so no space when we got there.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 10 avr. 2024
Dear Alethea,We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we regret that we did not meet your expectations. We will address the issues you've raised with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Denis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Neat, tidy hotel
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Denis,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you found our hotel neat and tidy during your stay. Maintaining a clean and organized environment for our guests is a top priority, and we're glad that we could meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Josh C.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 10 avr. 2024
Dear Josh C,Thank you for your positive rating! We're glad to hear that you had a good experience during your stay with us. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Whitney rosas

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un lugar limpio, las camas son agradables. Las personas que atienden son muy atentas. Para moverse hay un autobús que te deja en subway más cercano. Y la línea de autobús m60 te deja a media cuadra del hotel.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 10 avr. 2024
Dear Whitney Rosas,Thank you for your outstanding rating and for sharing your positive experience with us! We're thrilled to hear that you found our place clean, with comfortable beds and attentive service from our staff. It's also great to know that our location is convenient for accessing public transportation. We appreciate your feedback and hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Cassian

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 28 avr. 2024
Dear Cassian,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 Excellent

Dominique

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
amazing staff!!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 7 avr. 2024
Dear Dominique,Thank you for your perfect rating! We're delighted to hear that you found our staff amazing. Providing exceptional service to our guests is always our goal, and we're thrilled that we could make your stay enjoyable. We appreciate your feedback and hope to welcome you back for another amazing experience in the future!Sincerely, Hotel Manager

10/10 Excellent

joe

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport and close to the city for a great price
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Guest,Thank you for your positive feedback regarding our hotel's convenient location, situated close to both the airport and the city, all at a great price. We're delighted to hear that you found our location and pricing to be advantageous. We continuously strive to offer a convenient and affordable experience for our guests, and we're thrilled that we met your expectations in this regard. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

6/10 Satisfaisant

Timothy

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager

4/10 Médiocre

Douglas

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 25 avr. 2024
Dear Douglas,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

4/10 Médiocre

Nancy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Convenient to LaGuardia airport. Provided a nutritious bag breakfast included in the price. Staff were polite and professional. They also provide a shuttle to LGA. Our room was close to the front desk and was very noisy, all night long. Shuttle to airport (3-4 minutes) was dirty with many stains on the seats. Driver was very polite and professional.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Nancy,Thank you for your feedback. We're pleased to hear that you found our location convenient and appreciated the bag breakfast and shuttle service. However, we apologize for the noise disturbance and the condition of the shuttle. Your comments will be addressed with our team to ensure improvements are made. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Kirk

Les points forts : Personnel et service
The shuttle service does not run between noon and 4pm. However, there is a LaGuardia bus stop 5 minutes from the front door if you have a 3:30 flight like I did. Also, be aware this hotel is directly in the path of runway 22, so it can get loud when the planes are landing.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Kirk,We apologize for any inconvenience caused by the limited shuttle service hours. We appreciate you mentioning the alternative transportation option of the LaGuardia bus stop nearby, which can be helpful for guests with flights during the shuttle's non-operating hours. Additionally, we apologize for any inconvenience caused by the noise from the nearby runway. Your feedback is valuable to us, and we will use it to improve our services and facilities for our guests in the future. Please visit us again.Sincerely, Hotel Manager

2/10 Horrible

Bhagvati

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We reached there and they did not have any parking place for our car and asked us to park where we can find at our risk.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Bhagvati,We sincerely apologize for the inconvenience you experienced with parking during your stay. It's unacceptable that we were unable to provide you with a secure parking space upon your arrival. Your feedback is invaluable, and we will address this issue with our team to ensure that we improve our parking arrangements and communication with guests regarding parking availability in the future. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely, Hotel Manager

10/10 Excellent

Cassian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean, staff was friendly and polite. Will go back for sure.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 29 mars 2024
Dear Cassian,Thank you for your positive feedback. We're thrilled to hear that you found our room clean and our staff friendly and polite. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we did a good job. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Horrible

Ginger

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a Traveler friendly establishment. If your going to NYC, make sure that the is near where you want to be. They are not user friendly.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Ginger,We sincerely apologize for any inconvenience you experienced during your stay. Our aim is to provide a welcoming and accommodating environment for all our guests, and we regret that we fell short of your expectations. We appreciate your feedback regarding our location and user-friendliness, and we will take this into consideration as we strive to improve our services. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Bien

Frank

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Clean..in a pinch
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Frank,Thank you for your review and for recognizing our efforts in cleanliness. We're glad we could accommodate you during your time of need. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Brandon

It wasn’t great it was just ok
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 23 mars 2024
Dear Brandon,We appreciate your feedback, and we're sorry to hear that your experience was only okay. We strive to provide exceptional service and accommodations, and we apologize if we fall short of your expectations. Your comments will help us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Horrible

YAAQOB

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bad service
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 22 mars 2024
Dear YAAQOB,We apologize for the bad service you experienced during your stay. Your feedback is valuable to us, and we will use it to improve our services for future guests. If you would like to provide more details about your experience, please feel free to share them with us. We hope to have the opportunity to make it right and regain your trust in our hotel.Sincerely, Hotel Manager

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was able to fine the hotel Will Check out early for very early flight
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Joseph,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

Kenneth, Eaton Rapids

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility was pleasant but a little cramped. Staff was friendly & helpful. It is under the flight path for planes into LaGuardia Airport so it can be a little noisy.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Kenneth,Thank you for your review. We're delighted to hear that you found our facility pleasant and our staff friendly and helpful. However, we apologize for any inconvenience caused by the noise from planes flying into LaGuardia Airport. We understand the importance of a peaceful stay and will strive to address this concern to enhance the overall experience for our guests. We hope to welcome you back for a more serene stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kenneth, Eaton Rapids

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility was pleasant but a little cramped. Staff was friendly & helpful. It is under the flight path for planes into LaGuardia Airport so it can be a little noisy.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Kenneth,Thank you for your review. We're delighted to hear that you found our facility pleasant and our staff friendly and helpful. However, we apologize for any inconvenience caused by the noise from planes flying into LaGuardia Airport. We understand the importance of a peaceful stay and will strive to address this concern to enhance the overall experience for our guests. We hope to welcome you back for a more serene stay in the future.Sincerely, Hotel Manager