Tous les avis affichés ont été émis à l’issue de vraies expériences de voyage. Seuls les voyageurs qui ont réservé un séjour chez nous peuvent en soumettre. Nous vérifions les avis conformément à nos directives et nous les publions tous, qu’ils soient positifs ou négatifs.Plus d’informationsS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 553 avis sur 1008." "
10 – Excellent
553
Note des voyageurs de 8 (Bien), d’après 234 avis sur 1008." "
8 – Bien
234
Note des voyageurs de 6 (Satisfaisant), d’après 90 avis sur 1008." "
6 – Satisfaisant
90
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1008." "
4 – Médiocre
72
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1008." "
2 – Horrible
59
8,8/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
10/10 Excellent
Houda
Voyage en famille avec de jeunes enfants
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Trop de bruit
Houda
Séjour de 1 nuit en avril 2024
Réponse de William le 22 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Megan
Voyage en groupe
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Megan
Séjour de 3 nuits en septembre 2023
Réponse de Natalie Naeder: Front Office Supervisor le 7 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
10/10 Excellent
Isaak
4 sept. 2023
Isaak
Séjour de 3 nuits en septembre 2023
Réponse de Natalie Naeder: Front Office Supervisor le 7 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
8/10 Bien
isabelle
Voyage en famille
4 août 2023
Les points forts : Propreté, personnel et service, équipements
Super pour une famille de 5.
Porte de la salle de bain très peu pratique
isabelle
Séjour de 2 nuits en août 2023
Réponse de Natalie N.: Front Office Supervisor le 5 août 2023
Hello,Thank you for your review. I am sorry for the issues you experienced with the door in the bathroom. However, I am glad to hear that you enjoyed your stay with us otherwise. We look forward to welcoming you again and making your next stay a perfect 10. Have a great day!
8/10 Bien
Andre, Brossard
Voyage d’affaires, Voyage en couple
11 mai 2023
Les points forts : Propreté, personnel et service, équipements
Air conditionning very noisy !
Very good restaurant at the Fairfield Hilton.
Andre
Séjour de 4 nuits en mai 2023
Réponse de Natalie N.: Front Office Supervisor le 18 mai 2023
Andre,I am very sorry about the issue you experienced with the hvac in your room. I will address these concerns with our team. We hope you consider staying with us again in the future. Have a great day!
8/10 Bien
Kahina
2 janv. 2023
Kahina
Réponse de Natalie: Front Office Supervisor le 7 mai 2023
I am thrilled to hear you enjoyed your stay with us! We look forward to welcoming you back in the future. Have a great day!
6/10 Satisfaisant
ANTHONY
Voyage en famille
2 janv. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nous avions réservé un type de chambre bien précis. À l’arrivée. Nous avons dû nous satisfaire d’une chambre bien plus petite et d’avoir un lit d’appoint poser en plein milieu de la chambre. Donc vraiment mauvaise expérience et le personnel de l’accueil est vraiment déplaisant.
ANTHONY
Séjour de 1 nuit en janvier 2023
10/10 Excellent
Marie-Pier
Voyage en groupe
21 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super ! Nous recommandons !
Très bel hôtel pour visiter New York ! 20 minutes de voiture du Ferry. Chambre très grande et très propre. Déjeuner complet et varié. Nous avons adoré l’endroit et le recommandons !
Marie-Pier
Séjour de 2 nuits en août 2022
10/10 Excellent
Julie
Voyage en famille avec de jeunes enfants
8 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien
Julie
Séjour de 2 nuits en août 2022
10/10 Excellent
Vertilie
Voyage en famille, Voyage en groupe
8 août 2022
Les points forts : Propreté et personnel et service
Très agréable, très bon déjeuner. Personnel très gentille. Propre à l'intérieur et extérieur. Belle grande chambre.
Vertilie
Séjour de 1 nuit en juillet 2022
10/10 Excellent
Marie-Laure
Voyage en famille
11 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SeJour en famille
Séjour en famille dans une chambre très spacieuses. Les lits sont confortables et l’hôtel est propre et neuf le petit déjeuner est plutôt bon
Marie-Laure
Séjour de 3 nuits en août 2021
8/10 Bien
Voyageur vérifié
Voyage en famille
21 août 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Chambre très propre. Personnel pas toujours souriant. Déjeuner copieux, par contre l'état des tables laisse à désirer lors d'un second passage, les tables ne sont pas essuyées. Etablissement loin du Ferry si déplacement en bus, environ 40 à 50mn.
Voyageur vérifié
Séjour de 4 nuits en août 2019
8/10 Bien
Voyageur vérifié
6 août 2019
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en août 2019
Réponse de Hampton Inn & Suites Staten Island le 4 sept. 2019
Thanks for sharing this positive feedback with us! We are happy to hear that you enjoyed your stay and hope to see you again soon.
8/10 Bien
Chantale
29 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chantale
Séjour de 1 nuit en juillet 2019
Réponse de Hampton Inn & Suites Staten Island le 5 sept. 2019
Thank you for sharing your feedback with us Chantale! If there is anything we could have done to improve your stay, please contact us directly.
10/10 Excellent
Caroline
22 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle grande chambre
Grande chambre confortable. Excellents petits déjeuners variés. Près des autobus pour se rendre au ferry mais 1h de transport...
Accueil ok mais pas très avenant!
Caroline
Séjour de 3 nuits en juillet 2019
8/10 Bien
denise
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
denise
Séjour de 1 nuit en mai 2024
Réponse de William le 26 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
2/10 Horrible
Mahdi
Voyage en famille avec de jeunes enfants
25 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were ants and roaches in not only the room but the dining and common areas. The shower wouldn’t drain and the room was never cleaned during the entire stay although explicitly asked by me numerous times.
Mahdi
Séjour de 5 nuits en mai 2024
Réponse de William le 26 mai 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Bien
Nicole
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 9 nuits en mai 2024
Réponse de William le 26 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Adina
24 mai 2024
Les points forts : Propreté
Always a pleasure staying here
Adina
Séjour de 1 nuit en mai 2024
Réponse de William le 26 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Bien
Patricia
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William and other staff were helpful and friendly
Patricia
Séjour de 2 nuits en mai 2024
Réponse de William le 26 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Ola
21 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ola
Séjour de 5 nuits en mai 2024
Réponse de William le 26 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
4/10 Médiocre
Edwin, Brooklyn
21 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
This was my first stay at this location. The rooms were outdated and falling apart. The place looked rundown. The staff was nice though. I would not return for another stay until third place is revamped.
Edwin
Séjour de 3 nuits en mai 2024
Réponse de William le 22 mai 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Bien
Susan
20 mai 2024
Clean room but old. No pen or paper which I always use. Mattresses in both rooms were very soft and the shower wash was empty which I discovered while showering. Screaming babies next door kept us awake all night so make sure not to get a connecting room when you require one for your family but someone else gets it, not your family. We heard screaming and yelling all night long. We’re exhausted
Susan
Séjour de 3 nuits en mai 2024
Réponse de William le 22 mai 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Sheri
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet
Sheri
Séjour de 3 nuits en mai 2024
Réponse de William le 22 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Heather
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice staff, clean & safe
Heather
Séjour de 1 nuit en mai 2024
Réponse de William le 22 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Roseline
Voyage en famille avec de jeunes enfants
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is well presented and the room was clean enough. Breakfast was good, with hot food and few selections of muffins.
My only issue was that the bath was dirty from the last customer.
The room was not cleaned or bins emptied during our stay but that did not ruin our time there.
Another positive was they sent the $70 taken for deposit was refunded within 2 days of checking out. Staff were attentive and responsive from housekeeping to reception. Thanks Christine at reception for being so humble and helpful. If am ever in Staten island, I'll definitely stay again.
Roseline
Séjour de 2 nuits en mai 2024
Réponse de William le 22 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Patricia
14 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff very helpful
Patricia
Séjour de 2 nuits en mai 2024
Réponse de William le 22 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Hong, Staten Island
Voyage en groupe, Voyage d’affaires
13 mai 2024
Les points forts : Équipements
非常友好的服务,环境也好
Hong
Séjour de 1 nuit en mai 2024
Réponse de William le 13 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Bien
Fernando
Voyage en famille avec de jeunes enfants
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Fernando
Séjour de 1 nuit en mai 2024
Réponse de William le 12 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Eric
Voyage en couple
7 mai 2024
Les points forts : Équipements
everything was great
Eric
Séjour de 4 nuits en avril 2024
Réponse de William le 10 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Lisa
Voyage en famille
6 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
My sisters and I stayed here for the Five Borough Bike Tour. Check out was easy and Ally was super helpful. Our room was spacious and comfortable.
Lisa
Séjour de 2 nuits en mai 2024
Réponse de William le 8 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Carol
Voyage en famille
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanliness and staff very polite
Carol
Séjour de 1 nuit en mai 2024
Réponse de William le 6 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
sun young
4 mai 2024
sun young
Séjour de 1 nuit en mai 2024
Réponse de William le 26 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Julian
3 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ev charging access made the place an easy choice to stay.
Julian
Séjour de 1 nuit en avril 2024
10/10 Excellent
Angie, Pflugerville
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have been go through 8 hotels so far..and this hotel is the best!
Room is cleaned, breakfast is delicious! I strongly recommend
Angie
Séjour de 2 nuits en avril 2024
Réponse de William le 3 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Fernando
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay.
Fernando
Séjour de 4 nuits en avril 2024
Réponse de William le 3 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
James
Voyage en famille
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We’ve used this hotel as a stay the night before our cruise for the second time now , always friendly people at the desk , rooms
Are spacious and clean
James
Séjour de 1 nuit en avril 2024
Réponse de William le 29 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Bien
Mohammed
27 avr. 2024
Mohammed
Séjour de 1 nuit en avril 2024
Réponse de William le 22 mai 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Iyabode
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice location, clean environment.
Iyabode
Séjour de 1 nuit en avril 2024
Réponse de William le 26 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Diane
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for one night. This is my go to place to stay on Staten Island. The staff at front desk is very friendly and welcoming. Rooms are clean.
Diane
Séjour de 1 nuit en avril 2024
Réponse de William le 21 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Michael
Voyage en groupe
15 avr. 2024
CLASS!
Michael
Séjour de 2 nuits en avril 2024
Réponse de William le 17 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Natasha
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was great!
Natasha
Séjour de 2 nuits en mars 2024
Réponse de William le 14 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Anna Maria
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great and pleasant!
Anna Maria
Séjour de 2 nuits en mars 2024
Réponse de William le 2 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Diana
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the hotel and the amenities, great breakfast buffet. I just didn’t like the area around, a lot of industrial.
Diana
Séjour de 1 nuit en mars 2024
Réponse de William le 2 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the breakfast to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Georgia
Voyage en famille
28 mars 2024
It was clean and quiet and staff were very nice. I can’t say anything negative about it. Beds were clean and very comfortable as well.
Georgia
Séjour de 3 nuits en mars 2024
Réponse de William le 2 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
dexter
28 mars 2024
Les points forts : Personnel et service
dexter
Séjour de 1 nuit en mars 2024
Réponse de William le 2 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
2/10 Horrible
Deimante
27 mars 2024
Les points faibles : Propreté
Deimante
Séjour de 2 nuits en mars 2024
Réponse de William le 2 avr. 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
6/10 Satisfaisant
Iman
Voyage en famille, Voyage d’affaires
26 mars 2024
Les points faibles : Personnel et service et équipements
Housekeeper Toni was very rude when another colleague asked her to assist me with towels. Her response was so nasty. She clearly hates her job.
Iman
Séjour de 2 nuits en mars 2024
Réponse de William le 27 mars 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please let us know if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Bien
Kwai Chuen
25 mars 2024
Kwai Chuen
Séjour de 4 nuits en mars 2024
Réponse de William le 14 avr. 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Jolanta
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel's cleanliness surpassed my expectations. We loved it, thank you to entire crew.
Jolanta
Séjour de 1 nuit en mars 2024
Réponse de William le 27 mars 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the crew to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, William